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Rishabh Goel named director, technical support engineering at Salesforce
GURUGRAM: Rishabh Goel has been elevated to director of technical support engineering at Salesforce, marking the latest step in a career built on customer-first thinking and steady leadership across global tech teams.
Based in Gurugram, Goel takes on the new role after more than six years at Salesforce, where he most recently served as senior manager, technical support engineering. During that time, he led high-performing support teams, sharpened performance metrics, and helped deliver consistent service experiences for enterprise customers.
Sharing the news of his elevation, Goel credited his team and leadership for the milestone, calling the move “a reflection of the amazing team” he works with each day. He added that their expertise, resilience, and commitment to customers continue to inspire him, and that he looks forward to building and innovating further in his new position.
Before Salesforce, Goel spent over six years at ClickSoftware, progressing from support team leader to technical support manager. The company was later acquired by Salesforce, bringing his experience into the broader ecosystem he now helps lead.
His earlier career includes roles at Ericsson and Wipro, where he worked on solution integration, project management, and software development, laying the technical foundation that would shape his leadership path.
An engineering graduate from Uiet, Punjab University, Goel now steps into his director role with a focus on scaling support capabilities, strengthening customer outcomes, and keeping service excellence firmly in the spotlight.