PNB Housing Finance names Mukesh Agarwal chief sales officer, retail

MUMBAI: PNB Housing Finance has elevated Mukesh Agarwal to the role of chief sales officer, retail, marking a significant leadership move as the lender sharpens its focus on retail expansion.

Agarwal brings with him nearly two decades of deep, hands-on experience across credit, risk and retail banking. He has spent over 14 years at PNB Housing Finance, steadily rising through the ranks and building a reputation as a steady operator with a sharp eye for both growth and governance.

Before taking charge of retail sales in August 2025, Agarwal led credit and policy for the company’s affordable housing business, a role that placed him at the intersection of risk management and market expansion. Earlier, as national credit head, he oversaw portfolio quality, stakeholder alignment and P&L responsibilities across regions. His journey within the organisation also includes stints as zonal credit manager for North India and regional credit head for mortgages, giving him a ground-up understanding of the business.

Agarwal’s career began in the mid-2000s with Sahara India, where he handled internal audits for its para-banking division. He then moved through credit-focused roles at IndusInd Bank, ICICI Bank and Standard Chartered Bank, working across auto loans, two-wheelers and mortgages. This breadth of experience has shaped a leader equally comfortable with numbers, people and strategy.

In his new role, Agarwal is expected to bring a credit professional’s discipline to the sales function, blending growth ambitions with risk awareness. For PNB Housing Finance, the appointment signals a bet on seasoned insiders who know the business inside out and can translate experience into momentum.

For Agarwal, it is a natural next chapter, moving from guarding the balance sheet to powering the front line, with retail customers firmly in focus.