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Immersive E-commerce: Elevating brands through interactive live commerce

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Mumbai: Immersive e-commerce is an advanced version of traditional e-commerce that specializes in offering clients a holistic and experiential journey with innovative use of technology. With time consumers are becoming more demanding and in such a scenario immersive shopping experiences can give the emerging e-commerce players a competitive edge to outperform their opponents and maintain customer satisfaction. There are numerous key areas that can help brands to harness the power of immersive e-commerce to increase the customer engagement.

Personalization and Customization

Immersive e-commerce affords a unique possibility to personalize the purchasing choice to satisfy the specific selections and requirements of the purchasers. Brands can create a bespoke delight that connects them with every shopper through the use of interactive capabilities along with virtual rooms, personalised product pointers, and live consultations.

By utilising data analytics and synthetic intelligence, manufacturers can attain insights into patron’s behaviour and preferences. This enables them to offer customized reports that cater to the particular needs of every patron, mainly to extend consumer pride and loyalty.

Building Community and Brand Advocacy

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The interactive nature of immersive e-commerce offers the possibility to create a community amongst clients. Brands can leverage certain occasions, back-of-the-scenes glimpses, and interactive discussions to showcase the best of their products.

With the practice of cultivating the use of person-generated content, manufacturers can enjoy the energy of word-of-mouth advertising and reinforce their function in their target marketplace. This technique that prioritizes the network now not only effectively increases engagement but additionally sets the inspiration for lengthy-term emblem growth.

Seamless Integration of Social Commerce

The integration of social media structures and e-commerce has played a critical role in the emergence of immersive stay commerce. By combining stay streaming, social sharing, and on-the-spot shopping options, manufacturers can seamlessly integrate their immersive e-commerce experiences into leading social media channels.

This convergence offers purchasers an unbroken pathway to find out, interact, and transact in an identical environment, blurring the strains among amusement, social interaction, and purchasing. Brands can use the viral nature of social media to their benefit, increasing their reach, attracting new audiences, and building a devoted following.

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Enhancing Brand Trust and Transparency

Transparency and authenticity are crucial for constructing a successful relationship between manufacturers and clients. Immersive e-commerce platforms offer an incredible opportunity for brands to showcase their products by revealing product information, production approaches, and real-time usage situations, which fosters an experience of belief and transparency.

In addition, immersive e-commerce permits brands to deal with purchaser queries in actual time, display product functions, and exhibit the human faces in the back of the logo, which further enhances the trust-constructing procedure.

Navigating the Regulatory Landscape

As the world of e-commerce becomes greater and more immersive, brands must be privy to and follow the rules and policies of interactive stay commerce. This includes protecting client data and using it responsibly, in addition to enforcing measures to prevent fraudulent activities or misleading information that might damage consumers.

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By prioritizing moral alternatives, information protection, and clean verbal exchange, brands can lessen capacity dangers and establish acceptance as true with their customers. Immersive e-trade also offers a possibility for brands to demonstrate their dedication to accountable commercial enterprise practices with obvious pricing and product info, moral sourcing of substances, and sustainable production techniques.

The Path Ahead: Embracing Innovation and Adaptability

The future fulfilment of immersive e-commerce depends on crucial factors: innovation and flexibility. Brands that aspire to thrive in this area need to comply with these tips:

. Keep up with new technologies: Stay informed about emerging gear and platforms that may enhance the buying experience.

. Experiment with interactive features: Try out specific ways to interact with clients at some point of stay sessions or virtual occasions.

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. Integrate easily: Ensure that immersive stories align with the overall logo message and values.

To correctly navigate the arena of immersive e-trade, brands should hold the tune of converting client behaviours, technological advancements, and market tendencies. This will enable them to make well-timed changes to their strategies and live applicable in a dynamic environment. Immersive e-trade offers a unique possibility for brands to stand out within the crowded online marketplace, connect with customers on a deeper degree and foster long-term loyalty.

However, brands need to keep in mind that fulfilment in this area calls for more than simply flashy visuals or state-of-the-art gimmicks. It’s about growing meaningful connections, know-how consumers desire, and delivering prices through personalised reports.

By embracing those principles and staying agile in their method, manufacturers can liberate the total capability of immersive e-commerce and achieve a sustainable boom in digital technology.

The author of this article is Woovly co-founder Neha Suyal.

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e-commerce

Tulasi Mohan Padavala elevated to Associate Director at Blinkit

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Gurugram: Blinkit has elevated Tulasi Mohan Padavala to associate director, capping a three-year climb inside the quick-commerce firm and signalling confidence in an executive steeped in ecommerce, category management and on-ground sales execution.

Padavala shared the update publicly, saying he was “happy to share” the promotion, a succinct announcement that nevertheless marks a notable step up within one of India’s fastest-moving delivery platforms. The new role follows nearly three years at Blinkit, where he most recently served as senior category manager from February 2023 to January 2026, focusing on strategic sourcing and assortment planning.

The promotion places Padavala in Blinkit’s mid-to-senior leadership tier at a time when the company continues to expand its rapid-delivery footprint and sharpen category economics. His brief tenure as associate director began in January 2026, with responsibilities expected to span category growth, supplier strategy and cross-functional execution.

Before Blinkit, Padavala spent a short but intensive stint as global ecommerce manager at Wholsum Foods, the parent of Slurrp Farm and Millé, between November 2022 and February 2023. There he worked on digital marketplace expansion and online retail operations, adding a direct-to-consumer and international ecommerce layer to his résumé.

A longer stretch at Amazon shaped much of his cross-border commerce experience. As business development manager for Amazon’s India Global Selling programme from February 2021 to October 2022, Padavala helped Indian D2C brands enter the North American market. His remit ranged from seller recruitment and category revenue management to coordination with industry bodies, regulators and logistics partners. Key outcomes included launching more than 50 D2C consumable brands in the United States, driving a cumulative gross merchandise sales figure of $1m in FY21-22, tripling sales for participating brands during Prime Day through marketing and visibility levers, growing the monthly recurring revenue of more than 10 newly launched sellers from zero to an average $20,000 each, and negotiating ecommerce partnerships that reduced initial launch costs by 20 per cent.

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Padavala’s earlier career was forged in the field rather than the dashboard. At Coffee Day Group, he spent close to five years across multiple sales leadership roles. As sales manager in the Greater Delhi Area from July 2019 to January 2021, he led vending-machine and consumables sales for small and medium enterprises with a team of more than 15 assistant and territory sales managers, managed over 2,000 clients, drove upselling and cross-selling, maintained channel partnerships and ensured timely collections. Prior to that, he served as area sales manager in Delhi between May 2018 and June 2019, handling south and east Delhi markets, and earlier in Hyderabad from April 2016 to May 2018, where he led Andhra Pradesh sales for the vending division, supervised service and logistics functions and managed a base of more than 600 machines with a four-member team.

His professional arc began with internships that combined analytics and process improvement. At Boehringer Ingelheim in 2015, Padavala analysed the impact of brand extension on the drug Pradaxa, identified key performance indicators through market research and assessed sales forecasts, recommendations that drew positive responses in pilot studies. Earlier, at Genpact in 2014, he automated manual sales-order backlog reporting using VBA and Excel, increasing efficiency by 800 per cent, and worked on benchmarking metrics within supply-chain planning processes.

From automating spreadsheets to scaling cross-border ecommerce and now steering quick-commerce categories, Padavala’s trajectory tracks the evolution of India’s retail economy itself. Blinkit’s bet is clear: blend data, discipline and delivery speed. The promotion formalises what his career already suggests. In the race for instant commerce, experience that moves from warehouse floors to global dashboards is no longer optional. It is the engine.

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Bharatpe plays a super over as Rohit Sharma fronts T20 push

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MUMBAI: When the stakes rise and seconds matter, even payments need a match-winning finish. That’s the cue for Bharatpe, which has rolled out Super Over, a nationwide campaign led by Indian cricket captain Rohit Sharma, timed neatly ahead of the ICC Men’s T20 World Cup.

The campaign draws a straight line between the pulse of cricket and the pace of everyday digital payments. A new brand film taps into India’s emotional bond with the game, while positioning UPI as the quiet hero that keeps daily transactions ticking along at match speed.

As part of Super Over, users making payments via Bharatpe UPI can bag daily rewards ranging from match tickets and signed merchandise to a chance to watch a T20 World Cup fixture alongside Rohit Sharma himself. Both consumers and merchants are also assured Zillion Coins on every eligible transaction, adding a little extra sparkle to routine payments.

Behind the scenes, Bharatpe is also batting for safety. The platform is backed by Bharatpe Shield, a fraud-protection layer designed to offer enhanced security, comprehensive coverage and dedicated support aimed at helping users transact with greater confidence as digital payments scale up.

Announcing the campaign, Bharatpe head of marketing Shilpi Kapoor said Super Over mirrors the aspirations of everyday Indians, combining speed, security and instant rewards to make UPI transactions feel both reliable and rewarding.

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The campaign will play out across digital platforms, social media and on-ground activations nationwide, staying live through the T20 World Cup season proof that in cricket, as in payments, timing is everything.

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Ahead of budget 2026, KoinX highlights crypto tax disconnect

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MUMBAI: As the Union Budget 2026 looms, India’s crypto tax regime is back in the spotlight, and not in a flattering way. A new report by KoinX suggests that for many investors, the taxman walked away with more cheer than their portfolios did.

According to India’s Crypto Tax Story 2025, nearly half of Indian crypto investors ended FY25 in the red. Yet many still paid taxes. The report draws on anonymised data from close to seven lakh Indian users and paints a picture of a system that taxes activity rather than outcomes.

At the heart of the debate is the 1 per cent tax deducted at source. While the levy has improved transaction reporting, KoinX argues it has also frozen capital by skimming every trade, profit or loss notwithstanding. The result is a growing dependence on refunds and a steady squeeze on liquidity.

In FY25 alone, total TDS collected across the crypto ecosystem stood at Rs 511.83 crore. KoinX users contributed Rs 130.16 crore of this amount, but their actual tax liability was only Rs 91.64 crore. That leaves an estimated Rs 38.52 crore locked up as excess deductions.

The burden is unevenly shared. Less than 5 per cent of traders accounted for 87 percent of total TDS collections. Thin margins mean even high volume traders often overpay upfront, while smaller investors feel the pinch in proportion.

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KoinX founder and CEO Punit Agarwal said the solution is not scrapping TDS but resizing it. He advocates a uniform cut to 0.1 percent, arguing it would free trapped capital, reduce the drift to offshore platforms and keep compliance intact.

The bigger fault line, however, lies in capital gains taxation. The report shows a near perfect split in outcomes. Around 51 per cent of users posted net gains, while 49 percent booked net losses. Yet taxable gains ballooned to Rs 3,722 crore because losses cannot be set off.

As a result, investors who collectively lost Rs 1,178 crore still paid tax on Rs 180 crore of gains. In plain terms, many paid capital gains tax without any capital gains to show for it.

Agarwal calls this a break from first principles. Across asset classes, no net gain means no capital gains tax. Treating crypto differently, he warns, distorts behaviour and risks driving both traders and liquidity offshore.

As policymakers fine tune the Budget 2026 numbers, KoinX hopes its data offers a timely nudge. The message is simple. A tax system that moves with outcomes, not just volumes, could make crypto less taxing for everyone.

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