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Tag: Yellow.ai

  • Yellow.ai and Infobip partner to elevate experience with Gen AI-powered customer support automation

    Yellow.ai and Infobip partner to elevate experience with Gen AI-powered customer support automation

    Mumbai: Yellow.ai, a global generative AI-powered customer service automation announced its strategic partnership with global cloud communications platform Infobip to enable enterprises with AI-powered customer support and deliver elevated customer experiences. The collaboration aims to establish a strong global synergy by leveraging combined capabilities in voice automation, CPaaS, and generative AI solutions, intending to expand market presence across North America, Europe, India, the Middle East, and Asia-Pacific markets.

    By integrating proficiencies, Yellow.ai and Infobip will engage in building an end-to-end voice solution to address the increasing demand for humanized and personalized voice conversations. As part of the partnership, Yellow.ai will power its CPaaS solutions across channels such as WhatsApp, SMS, and email through Infobip’s platform to create seamless conversational experiences. Additionally, the focus will revolve around harnessing Yellow.ai’s advanced generative AI capabilities, which have already demonstrated success by deploying over 100 gen AI-powered bots within just three months for customers such as Pelago by Singapore Airlines, Oona Insurance, leading Indian NBFC companies, and the largest US housekeeping brand .

    Yellow.ai CPO & co-founder Rashid Khan said, “At Yellow.ai, we’ve consistently aimed to leverage our partner ecosystem’s synergies to drive business outcomes for our customers. Our collaboration with Infobip will strengthen our presence in existing markets and aid in devising robust go-to-market strategies for new regions such as Europe. Infobip’s expertise in creating connected experiences, coupled with our generative AI-powered customer service automation solutions, will undoubtedly empower enterprises to offer more intuitive, and personalized experiences, creating memorable conversations with their customers.”

    Infobip VP GM Asia Harsha Solanki, said, “We are committed to empowering businesses by providing them with innovative solutions to facilitate end-to-end conversational customer journeys. This strategic partnership with Yellow.ai further aims to create value for brands. Together, we will enable them to establish reliable, secure, and swift connections with their existing and new customers across geographies over their preferred communication channels. Leveraging our combined Omni channel capabilities and Gen AI-powered technologies, we will not only enhance customer journeys but also boost conversion rates, drive sales, and improve customer loyalty.”

    The partnership will target industries including retail and consumer electronics, BFSI, telecommunications, utilities, and healthcare. By jointly coordinating go-to-market strategies and customer success initiatives, Yellow.ai and Infobip are dedicated to driving ROI impact at scale for their customers globally. While the partnership initially emphasizes expanding business through existing product suites, both companies plan to collaborate on product ideation and development in the long term.

  • Yellow.ai onboards former Google leader Surbhi Agarwal as head of global marketing

    Yellow.ai onboards former Google leader Surbhi Agarwal as head of global marketing

    Mumbai: AI solutions company, Yellow.ai announced on Tuesday the appointment of Surbhi Agarwal, as its senior vice president (SVP) of global marketing. Agarwal joins Yellow.ai from Google Cloud, where she led product and solution marketing for Data Analytics and Cloud AI portfolio, including Contact Center AI.

    “Agarwal comes with over two decades of leadership across product life cycle management, sales enablement, product marketing and product-led growth in early-stage start-ups and large enterprises. Previously, she has also run product management and corporate strategy at Intel Corporation and McAfee,” the company said in a statement.

    Yellow.ai CEO and co-founder Raghu Ravinutala said, “We are thrilled to bring Surbhi onboard at Yellow.ai as part of our executive team.” 

    “This is a crucial appointment for us at a time when we are sharpening our global strategy as a Total Experience (TX) solutions provider. As we scale our operations and expand our capabilities, Surbhi’s leadership will augment our efforts towards defining our brand and driving revenue. We look forward to her leadership and believe her experiences with global industry leaders will be invaluable as we grow across markets,” he added.

    In this role, Agarwal will be managing all of the marketing initiatives for Yellow.ai across geographies to grow business in the US, Europe, Middle East, Africa, Asia and the Pacific regions. Based out of the San Francisco bay area, she will be actively expanding the automation platform’s global footprint by building a highly impactful go-to-market team that would strengthen Yellow.ai’s position in the market.  

    Speaking on her appointment, Agarwal said, “Yellow.ai is at a pivotal point of entering new geographies with its proven product capabilities, making this a very exciting time to join the executive team. With Yellow.ai’s driven culture, differentiated offerings, leadership and market potential, I believe the company is strongly positioned to define and lead the Conversational AI space. I look forward to building the best-in-class marketing organization at Yellow.ai to increase our market share and achieve new heights.”

    With over 800 employees globally, Yellow.ai continues to hire talent across sales, marketing, product and engineering, the company added.