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Tag: WhatsApp

  • Influence, inbox, impulse buy: Meta’s new-age retail mantra

    Influence, inbox, impulse buy: Meta’s new-age retail mantra

    MUMBAI: The good old kirana might still stand, but what’s driving shoppers to the shelf is now happening on screen. A new Meta-commissioned study by GWI has revealed just how deeply influencers, reels, and dms are reshaping retail habits across India.

    According to the survey — conducted among 2,548 Indian internet users aged 16–64 — nearly eight in ten shoppers discover new products via social media, with a staggering 96 per cent of that discovery happening on Meta’s platforms, namely Facebook and Instagram.

    “Indian shoppers today are social-first, mobile-first, and video-first irrespective of whether the purchase happens offline or online” said Meta India director, e-commerce & retail, Meghna Apparao, “With consumers increasingly relying on Reels, messaging, and influencer content to discover and evaluate products, offline retailers have an opportunity to reach their customers across multiple touch points simultaneously and harness the power of our platforms to build unique online and phygital experiences that also move metrics across the funnel.”

    Even shoppers physically browsing aisles are scrolling first — using social media to discover, research, and decide, often before they even set foot in a store. Retail displays may still exist, but the real pitch now happens on feeds.

    Short-form video is turning scrolls into sales. Around a third of users reported purchasing products they saw in 2–3 minute brand videos or reels, especially in premium and luxury categories, where visual storytelling has a strong influence.

    Influencer clout continues to soar. Six in ten shoppers follow national influencers, whose opinions now weigh heavily on both what to buy and where to buy it from — online or offline. Their reach is no longer just virtual; it’s walking customers right into stores.

    Meanwhile, WhatsApp is becoming the new storefront. Nearly 60 per cent of users said they are likely to purchase a product after seeing an offer on the messaging app — making it a silent but powerful sales channel.

    In step with these shifts, Meta has launched new omnichannel advertising tools designed to bridge the digital-physical divide. These enable brands to not just chase clicks but track real-world impact — from boosted footfall to ringing tills.

    Tanishq CMO Pelki Tshering said, “We’ve always believed in meeting our customers where they are — both online and offline. Meta’s solutions like Click to WhatsApp (CTWA) have helped us in that journey. By combining conversational commerce with tailored messaging, we’ve seen over 14x offline ROAS. What’s even more exciting is the potential of Meta’s omnichannel ads — allowing us to drive both online and in-store sales through a single, unified campaign. As one of the first to test the solution with offline CAPI, we’re seeing a 40% jump in ROAS for online purchases and an improvement in offline purchases. Meta’s retail solutions are helping us not just drive omni sales — but truly connect with our customers, wherever they are in their buying journey.”

    Taneira head of marketing  Aishwarya Omprakash, “In our pilot campaign utilising Meta’s omnichannel ads, we observed a significant boost in performance, achieving 3.5x higher purchase conversions and 4.3x higher Return on Ad Spend (ROAS) compared to campaigns optimized solely for purchases. This encouraging outcome reinforces the value of a multi-touchpoint strategy, and we’re excited to take this experiment further in the coming year.”

    For Indian retailers, the message is clear: to win offline, think online first — especially if you’re not in the reel game yet.

  • Aashirvaad adds ‘masala’ to selfies with AI posters starring Nani

    Aashirvaad adds ‘masala’ to selfies with AI posters starring Nani

    MUMBAI: From spice rack to star track, Nani joins fans in masala movie moments. In a deliciously cinematic twist, Aashirvaad Masalas has turned the humble kitchen into a movie set. Following the blockbuster launch of Telugu star Nani as its brand ambassador in Andhra Pradesh and Telangana, ITC’s masala brand is now blending AI with AP cinema fandom serving up movie-style posters that put the homemaker centre stage.

    The interactive campaign lets users co-star with “Natural Star” Nani by generating personalised movie posters via a Whatsapp bot. And the plot twist? You only need a selfie, some genre flair action, romance, thriller or comedy and a dash of confidence.

    Branded under the tagline “Dammu Meede, Star Meere” (You’ve got the dum, you’re the star), the initiative celebrates the unsung heroes of the kitchen those who bring fiery flavour and boldness to the everyday meal. Now, they also get their own reel-life moment, courtesy of AI-generated poster magic.

    To jump into the action, users can scan the QR code on the Aashirvaad Chilli Powder pack or click a link via Aashirvaad Masala’s Telugu social handles. Once connected to the bot, they simply choose their preferred language, genre, and character setting before uploading a selfie. Within seconds, they receive a film poster starring themselves alongside Nani cinema-style drama, sans studio.

    As if starring opposite Nani weren’t enough, select participants might just find their faces up in lights on real billboards or snag movie tickets as part of the promotion.

    Blending the region’s deep love for cinema with a love for spice, this campaign is more than digital wizardry, it’s a slice of pop culture that makes the consumer feel like the superstar they truly are.

    So whether you’re perfecting your biryani or clicking the perfect selfie, Aashirvaad Masalas invites you to spice things up one poster at a time.
     

  • CRM gets chatty as Expedify plugs AI into the sales script

    CRM gets chatty as Expedify plugs AI into the sales script

    MUMBAI: Who needs dashboards when your CRM talks, thinks and works like a teammate? Expedify, the conversation-first platform that wants to make CRM feel more like collaboration than chore, has just launched what it claims is India’s first truly agentic, AI-native CRM. Designed to function more like a human team member than a data dump, the system uses built-in voice and chat agents to hold natural, real-time conversations across sales, marketing and service.

    Instead of humans endlessly toggling between spreadsheets and dashboards, Expedify flips the script: its AI agents do the calling, following-up, qualifying, scheduling, analysing and even launching campaigns all through a unified conversational interface across WhatsApp, voice, email and web.

    “This isn’t another tool you have to babysit,” said Expedify CEO and founder Shashank Shekhar Sharma. “It’s an intelligent teammate that thinks and talks in context, helping your team act faster and smarter without the usual drag of legacy CRMs.”

    Here’s what sets it apart:

    1    Lead qualification kicks off within 30 seconds of form submission.

    2    An AI Analyst delivers on-demand insights without dashboard deep dives.

    3    Multichannel campaigns across WhatsApp, email and voice can be launched without ever switching tabs.

    4    Teams can chat with the CRM itself to ask questions, trigger actions or close deals no dashboards needed.

    Expedify’s edge lies in its omnichannel default. Whether it’s a Whatsapp message, voice call, email or SMS, everything runs off a single rule engine and every customer interaction reflects back into the CRM automatically. For sectors like BFSI, edtech, real estate and retail, the tool dramatically reduces response time while ramping up personalisation.

    Setup takes just 30 minutes, making it plug-and-play even for lean teams. It also undercuts traditional enterprise CRM pricing with a freemium model and premium tiers starting at  19 dollar/month (Growth) and  200 dollar/month (Teams) for up to 10 users.

    Already in use across fintech, healthcare and edtech brands in India and Southeast Asia, Expedify is continuing to expand its AI agent library. The platform’s goal? To automate not just data but decisions so that sales teams can stop searching for insights and start acting on them.

    With its eyes set on redefining post-sale engagement, Expedify might just be the CRM that finally talks the talk and walks the walk.

  • Boult turns up the volume on CX with Kapture integration

    Boult turns up the volume on CX with Kapture integration

    MUMBAI: In a world where every second counts, Boult Audio is making sure not a single beat is missed even in customer support. Boult Audio, one of India’s fastest-growing consumer electronics brands, has partnered with Kapture CX, a SaaS-based customer experience platform, to supercharge its customer support ecosystem. The move comes as Boult scales its operations with a sale every three seconds and over 3 crore units sold since its 2017 debut.

    With over 150 service centres across the country, the brand needed a powerful, centralised solution to handle the growing tempo of customer queries. Enter Kapture, a platform that brings together social, app, web and call support into a single dashboard, fine-tuned for today’s hyper-connected consumer.

    “As we grow at a rapid pace, ensuring seamless and efficient customer support is non-negotiable,” said Boult Audio co-founder Tarun Gupta. “Kapture CX has made a real impact across our support operations, improving productivity and creating smoother experiences for customers at every touchpoint.”

    The integration enables Boult to juggle multiple customer interactions across Instagram, Facebook, Whatsapp, Youtube, Play Store, App Store, and more all without missing a note. Thanks to automated ticketing, API-powered order tracking, and cloud telephony, customer issues now land in the right hands, with faster resolutions and fewer back-and-forths.

    “This collaboration is a milestone,” said Kapture CRO Gaurav Juneja. “Boult is a brilliant example of a brand pushing the envelope in both innovation and service. With our real-time insights, multichannel automation and agent-friendly tools, we’re excited to help them keep their CX pitch perfect.”

    From agent productivity dashboards to built-in knowledge bases and vernacular content support, Kapture equips Boult with the data and tools needed to fine-tune support in every region. Even past service records from legacy systems are carried forward ensuring that every customer story, from warranty woes to tracking troubles, stays intact.

    With this high-decibel integration, Boult Audio isn’t just selling gadgets, it’s orchestrating a symphony of support.

  • Hair today, yakeen tomorrow as Traya shifts the narrative on hair loss

    Hair today, yakeen tomorrow as Traya shifts the narrative on hair loss

    MUMBAI: Losing hair is tough, but losing faith in solutions is tougher. Traya, India’s first health-tech brand dedicated to tackling hair loss from within, has launched its latest campaign, Umeed Nahi Yakeen Karo! (Don’t Just Hope, Believe!). With the unmistakable voice of legendary lyricist Javed Akhtar, the film urges people to move beyond fleeting hope and embrace science-backed trust in hair regrowth.

    The campaign follows the familiar frustration of men battling hair loss, dabbling in home remedies, falling for flashy marketing gimmicks, and watching their hopes fade with their hairlines. But Traya offers something different: not just hope, but clinical proof. Their latest breakthrough study shows that Traya’s personalised regimen is three times more effective than 5 per cent Minoxidil alone, globally considered the gold standard for hair growth.

    “Hair loss affects more than just appearance, it impacts one’s sense of identity and self-worth. With our Umeed Nahi Yakeen Karo! campaign, we want to shift the conversation from doubt to faith, encouraging people to believe in genuine solutions,” says Traya co-founder Saloni Anand. “We chose Javed Akhtar’s iconic voice for the deep emotional connection he brings. His words create a sense of authenticity that reflects our commitment to making hair regrowth journeys relatable. This campaign is about breaking free from false promises and inspiring consumers to embrace a solution backed by science. “While helping people regrow their hair, at Traya, we’re also helping them reclaim their self-belief.”

    With a staggering 93 per cent efficacy rate and over 800,000 customers nationwide, Traya is leading a new wave in hair loss treatment. Unlike conventional approaches, the brand combines Ayurveda, dermatology, and nutrition to address the root causes of hair loss rather than just masking the symptoms. The campaign film has been rolled out across digital platforms, including Youtube, Facebook, and Instagram, and is further amplified through Whatsapp marketing and email campaigns.

  • BBDO India sweeps ADFEST 2025, loads up on awards for Ariel campaign

    BBDO India sweeps ADFEST 2025, loads up on awards for Ariel campaign

    MUMBAI: BBDO India has added another feather to its creative cap, emerging as the most awarded Indian agency at ADFEST 2025 in Pattaya, Thailand. With a spectacular haul including a prestigious Grande (Grand Prix), two Golds, two Silvers, and five Bronze awards the agency cemented its dominance on the international stage. To top it all off, BBDO India was crowned South Asia Agency of the Year, a testament to its creative prowess.

    The agency’s standout moment came with its impactful ‘Home Teams ShareTheLoad” campaign for P&G Ariel, which clinched the Grande in the Effective Lotus category and a gold in Creative Strategy Lotus for its long-term impact. The campaign also secured two silvers in Creative Strategy and Effective Lotus, along with five Bronze awards across categories such as Film Lotus (Online Film), Sustainable Lotus (Gender Equality), Creative Strategy (Data & Audience Insight), PR Lotus (Integrated Campaign), and Media Lotus (Guerrilla Marketing).

    Adding to its winning streak, BBDO India also bagged a Gold in the Film Craft Lotus category for Whatsapp’s Oye Lucky, recognised for Best Use of Adapted Music.

    Reacting to the wins, BBDO India chairperson and chief creative officer Josy Paul, said, “Being named South Asia Agency of the Year is massive! We’re grateful to the jury for recognising our work for P&G Ariel and Meta’s Whatsapp. These campaigns are all about impact and influence, in line with our global mantra: Do Big Things. This win was only possible thanks to incredible teamwork and the trust of our client partners.”

    With its bold storytelling and strategic brilliance, BBDO India has once again set a high benchmark, proving that creativity with purpose doesn’t just make waves, it cleans up at the awards too.
     

  • AI Writes, brands shine as 0101.Today unveils 121 Comms for marketers

    AI Writes, brands shine as 0101.Today unveils 121 Comms for marketers

    MUMBAI: In the fast-scrolling world of digital marketing, brands battle to create content that cuts through the noise. Enter 121 Comms, the latest AI-powered tool from 0101.Today, designed to revolutionise how businesses craft marketing messages across email, WhatsApp, SMS, and RCS effortlessly, instantly, and with precision.

    For years, data-driven marketing has helped brands understand consumers, yet the content itself often lags behind. 121 Comms changes that by generating hyper-personalised, high-impact copy in seconds. Marketers simply input key details like category, medium, objective, brand, tonality, and specific instructions and the AI takes over, delivering content that is tailored, brand-aligned, and conversion-focused. Whether it’s a crisp SMS or a detailed email, the tool adapts dynamically to ensure the message hits the right note.

    0101.Today managing partner Ajay Verma believes this tool is a game-changer. “Marketers have access to vast amounts of data, but crafting impactful, brand-consistent content at scale remains a challenge. With 121 Comms, we bridge this gap bringing speed, accuracy, and engagement together in a way that feels effortless.”

    What sets 121 Comms apart is its industry-specific intelligence. Trained across eight verticals including fashion, BFSI, tech gadgets, media, and F&B, the tool understands nuances in tone, from playful to professional, conversational to luxury. Plus, it’s completely free, with no sign-ups, no lead captures, and no hidden costs, just pure AI-driven content creation at marketers’ fingertips.

  • IGAP releases report on social media transparency and compliance

    IGAP releases report on social media transparency and compliance

    Mumbai – The Internet Governance and Policy Project (IGAP) has published its latest report, “Social Media Transparency Reporting: A Performance Review”, offering a detailed analysis of how Significant Social Media Intermediaries (SSMIs) are complying with India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The report assesses the performance of major platforms, including Facebook, Instagram, WhatsApp, YouTube, Twitter/X, LinkedIn, Snap, ShareChat, and Koo, focusing on their content moderation practices and grievance redressal mechanisms between June 2021 and December 2023.

    As concerns over harmful online content, including misinformation and hate speech, continue to grow, IGAP’s report highlights key gaps in transparency across these platforms and calls for enhanced accountability to Indian users. The study also provides a comparative analysis with international frameworks such as the European Union’s Digital Services Act and presents actionable recommendations for improving transparency and compliance practices.

    Key Findings:

    . Inconsistent reporting: While platforms like Facebook and YouTube offer relatively comprehensive reports, others such as Koo and LinkedIn provide limited data, making it difficult to evaluate their adherence to content moderation guidelines.

    . Lack of clarity on automated monitoring: Platforms like Snap and ShareChat offer minimal disclosure on content proactively removed using automated tools, raising questions about the effectiveness of their systems in addressing harmful content such as hate speech and child exploitation.

    . Complex grievance redressal mechanisms: Platforms such as Instagram, Facebook, and Twitter/X maintain both global and India-specific grievance systems, leading to confusion for users and inconsistencies in data reporting.

    . Need for more granular data: The report emphasizes the importance of providing more detailed disclosures, particularly on content moderation in regional Indian languages, law enforcement requests, and actions against repeat offenders.

    Recommendations: IGAP’s report outlines several key reforms to improve transparency and ensure better accountability:

    . More granular disclosures: Social media platforms should provide detailed data on user complaints, content removals, and the diversity of Indian languages to ensure fair and equitable moderation practices.

    . Standardized reporting formats: Platforms should adopt consistent and uniform reporting formats to improve accessibility and comparison of data across different platforms.

    .  Improved oversight of automated tools: The report calls for clearer reporting on the types of content flagged and removed by automated systems, with a focus on emerging concerns such as misinformation, deepfakes, and synthetic media.

    Lead Author, and former senior director and group coordinator (cyber laws and data governance division), Ministry of Electronics and Information Technology (MeitY), Rakesh Maheswari stated, “Social media platforms have a responsibility to create a transparent and accountable digital environment, especially given their influence on public discourse. This report underscores the need for uniform, more granular reporting in line with the intent of IT Rules, 2021 and aims to help bridge the gaps in content moderation practices across platforms operating in India.”

    The Report is accessible at: https://igap.in/social-media-transparency-reporting-a-performance-review/

  • WhatsApp partners with OML to raise privacy awareness

    WhatsApp partners with OML to raise privacy awareness

    Mumbai: WhatsApp has collaborated with Only Much Louder (OML), a market-leading, full-service creative and entertainment business network for #MessagePrivately, a consumer awareness partnership focused on the importance of privacy in our lives. The collaboration has led to the production of ‘WhatsApp GoodMornings’ social series with Zakir Khan, Biswa Kalyan Rath, Aakash Gupta, and Gurleen Pannu, who talk about their experiences and light-hearted moments when sharing ‘Good Morning’ messages on WhatsApp from family and friends.

    This partnership with the talented bunch of comedians brilliantly combined humour and relatability, leveraging the power of comedians, who resonate with millennials, to deliver content that is both informative and entertaining. With each comedian bringing their unique style, the films highlighted the importance of privacy in our digital interactions, all while delivering light-hearted and engaging storytelling.

    It aimed to familiarise key audiences with privacy features related to messaging through some of their favourite comedians. The in-house team tapped into the potential of ‘Good morning’ messages to translate their power into a successful social media marketing collaboration for WhatsApp while seamlessly blending its creative expertise through four films and memes into the ‘WhatsApp GoodMornings’ IP series.

    With cheeky wordplay that celebrated his beloved plant, Biswa Kalyan Rath kicked off this partnership by talking about the wrath of spam callers and how to not let them ruin our ‘budding’ happiness. Zakir Khan, with his innovative storytelling, educated his father about dodging over-enthusiastic scammers through the ‘Block And Report’ feature while simultaneously taking a playful jab at singlehood.

    Gurleen Pannu taught her overprotective mother how to not let hackers get to chats with WhatsApp’s two-step verification feature. Lastly, Aakash Gupta, with his signature interactive style and wit, explained to viewers the importance of buying products from vendors with a Meta Verified Badge while brewing his first cup of Colombian coffee.

    Meta director of consumer marketing Vyom Prashant said, “’Privacy is at the core of WhatsApp. Over the years, we have added layers of security and protection with innovative features that empower our users to communicate securely & confidently on WhatsApp, including engaging with businesses they choose to. ‘Good Morning’ messages on WhatsApp is a shared experience for our users across India, and we partnered with OML to build upon this familiar concept, with humour and levity to explain how easy it is to protect oneself from spam and scams on WhatsApp.”

    Only Much Louder SVP of revenue Pankaj Malani said, “The team at OML Studios wanted to elevate the conversation about how WhatsApp is protecting its users’ conversations with loved ones from unwanted scammers. We set out to blend humour with purpose and highlight the importance of privacy while messaging in a light-hearted and relatable manner. We leveraged the intimacy that ‘Good Morning’ messages hold for everyone and kicked off the series with an amazing pool of talent, crafting engaging narratives that resonated with diverse audiences. Each message was designed to not only create awareness but also to foster connection, ensuring that every ‘Good Morning’ message resonated with warmth, all while underscoring the important role that privacy plays in our digital interactions.”

    By celebrating the simple joy of good morning messages, this partnership reminded viewers of the love and support that surrounds them, transforming ordinary mornings into meaningful moments of connection. Ultimately, this collaboration highlighted WhatsApp’s privacy features that help people connect with their loved ones safely and securely and demystify privacy in a simplified manner that resonates with audiences. It also fostered a community that values both authentic communication and privacy in the digital age.

  • WhatsApp released its impact report ‘Fast Lane to Social Impact’

    WhatsApp released its impact report ‘Fast Lane to Social Impact’

    Mumbai:  WhatsApp has released its impact report titled ‘Fast Lane to Social Impact’ that explores the pivotal role the platform plays in the lives of Indian users, empowering small businesses to thrive in today’s digital economy and powering social welfare organizations to drive positive societal change, often being the digital enabler for the last mile.

    The report curated by Redseer Strategy Consultants, delves into the multifaceted impact of the platform’s offerings – WhatsApp consumer app, WhatsApp Business App, and the WhatsApp Business Platform [API], highlighting how the platform has transformed the way people and communities interact and conduct business by facilitating seamless communication.

    Commenting on the launch of the report, Meta India VP, Public Policy, Shivnath Thukral said, “WhatsApp has emerged as a pivotal tool, revolutionizing the way individuals, businesses, and social welfare organizations communicate and operate. From supporting women entrepreneurs to providing skill development for the unemployed or even ensuring parents stay engaged with their children’s education — organizations are successfully harnessing the capabilities of the platform for driving positive social change. The success stories in the report are a testament to WhatsApp’s transformative potential and how its supporting different segments of society thrive in India’s rapidly evolving digital landscape.”

    Empowering India’s MSMEs and boosting entrepreneurship

    WhatsApp Business App has provided micro, small businesses and solopreneurs across India a democratized gateway to discover new markets and serve their customers, along with building a professional digital identity for their business.

    WhatsApp Business has enabled small businesses to streamline operations and easily receive and fulfill orders online, helping them increase efficiency and expand their reach, including access to international markets. In turn, boosting entrepreneurship by providing local businesses and startups access to digital tools that put them on an equal footing with large enterprises.

    . Moreover, The Confederation of All India Traders (CAIT) and Meta’s ‘WhatsApp Se Wyapaar’ program aims to digitally train and upskill 10 million local traders on the WhatsApp Business App. The partnership will be implemented in 11 Indian languages across all 29 Indian states.

    . The partnership also provides 25,000 traders access to the Meta Small Business Academy, offering certification that enhances digital marketing skills.

    Powering social welfare organizations to scale impact

    WhatsApp has enabled numerous social welfare organizations in India to deliver impactful solutions in areas such as education, healthcare, financial inclusion, and women empowerment, driving positive social change and transformation at the grassroots.  

    . Mann Deshi Foundation supports over 100,000 rural women entrepreneurs by providing financial literacy and access to business opportunities across markets through their WhatsApp chatbot. So far, they have digitally trained over 15,000 women, 85 per cent of them being rural beneficiaries.

    . Other use cases include NGOs leveraging the platform to scale initiatives like reducing period poverty, empowering pregnant women with comprehensive healthcare and baby care knowledge, and upskilling young professionals for better employment opportunities.

    Building citizen services for efficient e-governance  

    WhatsApp has supported government agencies across the country to deliver efficient and inclusive citizen services. There are several innovative and impactful use-cases ranging from complaint resolution, promoting digital health technology, driving cybersecurity awareness, delivering local utility services, offering efficient and sustainable public transportation services, among many others.

    .  The National Consumer Helpline (NCH) is effectively using WhatsApp to streamline grievance and query resolution systems for a hassle-free experience. The chatbot enables consumers across India to raise complaints, access grievance records to track status updates and allows the government to spread awareness about consumer rights.

    Additional Use cases and Impact numbers:

    Social Welfare Organisations:

    . Rocket Learning has leveraged WhatsApp in its mission to reduce early-stage learning poverty. By effectively employing WhatsApp for local dialect messages, it is able to empower parents to double engagement time, yielding a 30 per cent test score improvement and enabling 80 per cent of children to recognize numbers and describe pictures by age six.

    .  WhatsApp significantly contributes to Pinkishe’s mission of reducing period poverty by helping them reach the extremely remote parts to drive impact. The foundation has successfully conducted 5,000+ menstrual education sessions through WhatsApp.  

    . Robin Hood Army amplifies their food bank impact via volunteer groups, automated volunteer onboarding and donation processing, logistics coordination and simplified donor communication on WhatsApp. So far they have successfully garnered 240,000 active volunteers, covering 300+ cities covered with 30 per cent of new volunteers joining them through WhatsApp.

    MSMEs:

    .  A small grocery store in Bhubaneswar uses WhatsApp to take orders and handle payments online. Customers get quick updates and bills, efficient door-step deliveries, while the store serves more areas—helping the local business grow alongside bigger grocery chains. The store showed 1-2 per cent direct revenue growth, with 10-12 per cent orders from WhatsApp and saves hours everyday by reducing customer queues.

    .  A housewife from Srirangam turned entrepreneur with an artificial jewelry business on WhatsApp. She shares product information via catalogs, accepts orders, and shares personalized offers to stay connected with her customers. The platform has helped her gather design feedback, grow her business, and balance entrepreneurship with family life. 20 per cent of her orders are from WhatsApp and she saves hours everyday by operating digitally.

    .  A fashion retailer based out of Lajpat Nagar market in Delhi, has been using the WhatsApp Business app for the past year and saw better visibility for its products amongst customers by using the catalog feature, leading to better sales and 10-12% revenue growth.

    Government Organisations:

    .  Madhya Pradesh CM Helpline is using WhatsApp to help citizens voice their complaints and disseminate crucial public information, along with helping ensure safety and security of women through a 24X7 helpline.

    .  Bengaluru Metro is revolutionizing commuters’ experience, making life seamless and efficient through ticket booking on WhatsApp. It helps tailor experience and information by adding favourite stations, managing payment cards, and accessing fare details, routes and timetables.

     . Cyber Dost, an initiative by the Ministry of Home Affairs, Government of India effectively uses WhatsApp to educate people about cybercrimes and online safety by sharing safety best practices and crucial information to drive user awareness and engagement.