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Tag: VFS Global

  • Akasa Air’s Belson Coutinho expresses gratitude for support

    Akasa Air’s Belson Coutinho expresses gratitude for support

    MUMBAI: Belson Coutinho, the newly-elevated (earlier this month) co-founder & chief operating officer (COO) at Akasa Air, has expressed his heartfelt gratitude for the overwhelming support and wishes he has received on his new role. In a statement, Coutinho said he was “deeply touched” by the kindness and generosity of everyone who has reached out to him.

    Coutinho, who brings over 24 years of experience in the aviation industry, is an award-winning and entrepreneurial-minded senior management professional with expertise in marketing, eCommerce, and digital transformation. He has a proven track record of setting up and growing business units across various functions, including marketing, digital, social media, eCommerce, and customer service.

    As COO at Akasa Air, Coutinho is expected to leverage his exceptional leadership skills and innovative approach to drive growth and success for the airline. Prior to his advancement as COO, Coutinho was co-founder & chief marketing & experience officer.

    He has previously held senior roles at renowned companies such as Jet Airways and VFS Global, where he pioneered various industry-first initiatives in eCommerce, social media, digital, loyalty, and consumer experience.

    Coutinho’s appointment as COO at Akasa Air marks a new chapter in his career, and he is “incredibly grateful” for the opportunity to be part of the team and contribute to the airline’s success. He thanked everyone for their unwavering support, saying it means more than he can express.

    With his extensive experience and expertise, Coutinho is poised to make a significant impact at Akasa Air. His ability to see the “bigger picture” and his strong operational, strategic, and leadership skills make him an ideal fit for the role. As a team player with excellent communication skills, Coutinho is well-equipped to work under pressure in a fast-paced environment and drive collaboration with partners, consumers, and colleagues alike.

    As Akasa Air continues to grow and expand its operations, Coutinho’s appointment as COO is seen as a significant boost to the airline’s leadership team. With his innovative approach and exceptional leadership skills, he is expected to play a key role in shaping the airline’s future and driving its success.

  • Belson Coutinho comes on board as VFS Global’s CMO

    Belson Coutinho comes on board as VFS Global’s CMO

    MUMBAI: Belson Coutinho has joined VFS Global as Chief Marketing Officer effective July 2019, and will be responsible for driving the company’s global Marketing & Branding strategy across its vast network of 147 countries spanning 5 continents. He joins the management team to support the organisation's growth & business plans and will also manage overall Customer Service, Quality, Information Services and Loyalty in his role.

    Prior to VFS Global, Belson Coutinho was Sr. Vice President at Jet Airways, heading the airline’s global marketing, digital, social media, eCommerce, loyalty & Voice of Guest strategy.

    A highly experienced marketer, Belson Coutinho has been instrumental in setting up and managing Jet Airways' global marketing, digital, social media, eCommerce and Voice of Guest strategy and pioneered various innovative industry-first initiatives in the global aviation industry. 

    With the continuous increase in visa applicants at VFS Global Visa Application Centres globally, the company is in the process of further extending its customer service to applicants – consolidating various support aspects of Customer Care across all online and offline touch-points, Information Services for applicants and Quality management – to offer a holistic and fully integrated customer experience for applicants and for the company’s client governments. As part of his responsibilities, Belson Coutinho will lead these efforts, in addition to leading the Marketing and Branding function.

    Mr. Zubin Karkaria, CEO, VFS Global Group said, "We are pleased to have Belson join VFS Global as our Chief Marketing Officer. He brings a unique combination of experience in marketing, loyalty and customer care with a strong focus on leveraging technology. With his background and expertise in the field, we look forward to having Belson further strengthen VFS Global’s brand in global markets and enhance overall customer experience."

    Mr. Belson Coutinho, Chief Marketing Officer, VFS Global said, “VFS Global is the pioneer in visa, passport, identity management and citizen services for client governments and I am delighted to be a part of VFS Global. Building a strong consumer brand and enhanced customer experience will be my key focus and I am excited to leverage my experience across various mediums and markets globally. I look forward to collaborate with our partners, stakeholders and our highly committed & talented colleagues to play an integral role in further enhancing VFS Global’s brand and business globally.”