Tag: VAS

  • Vuclip to power video of Airtel VAS entertainment store

    Vuclip to power video of Airtel VAS entertainment store

    NEW DELHI: Vuclip is powering the video section of the Re 1 Entertainment Store at telecom major Bharti Airtel.

    The mobile entertainment store of Airtel offers services including music, games, photos and videos.

    According to the mobile VAS deal, Vuclip is the mobile video media partner responsible for the technology, product, analytics, and content aggregation engine for the video section of the Airtel Entertainment Store.

    Launched on 16 August, the Airtel entertainment store has garnered more than 10 million consumers accessing the site.

    Airtel India CEO – Data N Rajaram said the Re 1 video initiative is the beginning of Airtel’s effort to bring video to the masses. In the entertainment store’s initial weeks, it has received an overwhelming response in terms of new user acquisition as well as engagement.  

    Airtel entertainment store offers more than 250,000 videos that runs on Vuclip’s dynamic adaptive transcoding technology that streams video on a real-time basis without buffering on any device and on any network.

    Mobile VAS is expected to grow to $200 billion by 2017 from $161 billion in 2012. Recently, Aircel and Techzone have tied up for offering mobile video download called as Video store@ Re 1 to Aircel subscribers. Aircel’s Video store@ Re1 will offer a library of 20,000 + videos to its subscribers at Re 1/video. Apart from viewing and downloading the users will also be able to share the videos with their friends via Facebook and Twitter.

  • Mahindra Comviva strengthens global leadership team

    Mahindra Comviva strengthens global leadership team

    NEW DELHI :  Mahindra Comviva, the global leader in providing mobile VAS and financial solutions, today announced the appointment of Patrick Allainguillaume as the new Global Market Unit Head and part of the management team. The appointment is announced at a strategic time when Mahindra Comviva is aggressively focusing on extending its footprint in Europe and Americas.

    Patrick will be responsible for the laying out and implementing the global sales strategy for the company. Ambar Sur, who was earlier heading the Global Market Unit, moves to a new role in innovation and strategic business.

    Commenting on the appointment, Mr. Manoranjan Mohapatra, CEO, Mahindra Comviva said, “I am delighted to welcome Patrick on board as we continue with our growth story. Patrick will be instrumental in consolidating our business across the key regions to achieve the next growth phase.”

    Expressing his enthusiasm at joining Mahindra Comviva, Patrick Allainguillaume said, “I am excited to be a part of Mahindra Comviva’s global leadership team. Mahindra Comviva is well poised to leverage its extensive portfolio of market leading solutions that enrich the lives of over a billion people across the globe.”

    Patrick brings with him 25 years of experience in Information Technology and Telecom industry. Patrick also has an extensive knowledge in venture capital, business strategy and developing organizations internationally. He has held several executive positions for VAS organizations in Europe gaining acumen in Sales, Customer Services, World Wide Support and operations.

  • 87% drop in complaints against VAS after regulations: TRAI

    87% drop in complaints against VAS after regulations: TRAI

    NEW DELHI: There has been a decline of around 87 per cent in the number of complaints made against wrong activation of value added services (VAS) like mobile internet and caller tunes since July.

    The drop has been witnessed after the Telecom Regulatory Authority of India (TRAI) issued directives to operators for putting an end to such practices.

    On 10 July, TRAI issued directives to telecom operators to take double confirmation from consumers before activating VAS and refund money of subscriber if the complaint is made within 24 hours for services that are valid for more than a day and six hours if a service is valid for a day.

     

    Under the rules, consumers can register complaints about wrongful activation of VAS on a toll-free common number, 155223, irrespective of the network they use.

    The regulator observed that total number of complaints received for VAS almost halved from 1,85,468 in July to 95,510 in August.

    The VAS activation on mobile network also came down by about 57 per cent from about 70 million in June – when rules were not in place – to 30 million in July. 

    The data did not incorporate details of state-run BSNL, Sistema Shyam, Videocon and Punjab based Quadrant.  

  • 87% drop in complaints against VAS after regulations: TRAI

    87% drop in complaints against VAS after regulations: TRAI

    NEW DELHI: There has been a decline of around 87 per cent in the number of complaints made against wrong activation of value added services (VAS) like mobile internet and caller tunes since July.

    The drop has been witnessed after the Telecom Regulatory Authority of India (TRAI) issued directives to operators for putting an end to such practices.

    On 10 July, TRAI issued directives to telecom operators to take double confirmation from consumers before activating VAS and refund money of subscriber if the complaint is made within 24 hours for services that are valid for more than a day and six hours if a service is valid for a day.

    Under the rules, consumers can register complaints about wrongful activation of VAS on a toll-free common number, 155223, irrespective of the network they use.

    The regulator observed that total number of complaints received for VAS almost halved from 1,85,468 in July to 95,510 in August.

    The VAS activation on mobile network also came down by about 57 per cent from about 70 million in June – when rules were not in place – to 30 million in July.

    The data did not incorporate details of state-run BSNL, Sistema Shyam, Videocon and Punjab based Quadrant. 

  • Smartphone based VAS to generate Rs Ten Trillion business

    Smartphone based VAS to generate Rs Ten Trillion business

    MUMBAI: The wireless Value Added Services (VAS) would subsume all services that today are delivered through different devices which are expected to create over 25,000 highly scalable new businesses with a revenue potential of Rs ten lakh crores over a period of time.

    While addressing the 14th VAS Asia 2013 Conference, at New Delhi on 12 July Telecom Regulatory Authority of India (TRAI) member R. K. Arnold said, “To achieve this, all the stake holders involved in telecom industry will have to work together to create a low cost smartphone device and make people aware of the potential of such a device.” The 14th VAS Asia 2013 conference was organised by Bharat Exhibitions.

    Welcoming the delegates to the conference Bharat Exhibitions managing director Shashi Dharan said, “The issue today with TRAI is not against the industry making money, but how does it make money is surely an issue.”

    Today the country needs to examine the fact that less than 40 per cent of the Indian population has the connectivity and out of which about four per cent own smartphones. “Mobile data could generate revenues worth Rs 40,000 crores by 2015. To achieve these numbers we need to look at the bottom of the pyramid where Mobile VAS will be most useful and economical,” said BSNL chairman & managing director Rakesh K Upadhyay.

    Dependence on the Internet for day to day life is on increase, said Bharti Airtel chief of strategy, architecture and engineering Shyam P. Mardikar, while dwelling on the vast changes that were already evident in the common man‘s work due to the mobile delivering newer and newer services.

    In a wide ranging presentation at the conference the Bharti Airtel executive demonstrated how the onrush new innovations were overtaking several traditional services like SMS. “Messaging applications have depleted dependence on SMS”, he said.

    M-Wallet, M-health services, are changing the market scenario. Text books are being replaced by wireless access to books that makes knowledge available to a much larger mass at low cost. The viability of this mode of information is making data consumption an opportunity.

    “The last mile connectivity is being replaced by a first mile super highway. The challenge for the operator is to make this happen by a dense network that would have flatter architecture with dynamic and on demand capacity as against the layered one. The move is towards a network that would be closer to the user forcing the last mile to shrink.”

    “The challenge which needs to be addressed is to create a situation where-in cross operators platform(s) needs to develop and deploy services with ease, in local language, across operators,” said OnMobile Global Ltd. co-founder & chief executive officer Mouli Raman. “The industry stakeholders need to collaborate to find the right solutions through technology.”

    Analysing the problems faced by the telecom service operators Cellular Operators Association of India director-general Rajan S. Mathews welcomed the latest changes that the TRAI has made in the regulations in VAS service provision. “However, we need to rethink on revenue sharing model between operators, application providers and government. If the Government wanted broadband to be universal, the operators should be offered 500 MHz of spectrum and not the small quantities now placed on auction,” he said.

    On the issue of refarming of spectrum use, Mathews said that the operators should be allowed to use it in the way they consider best rather than government forcing it on them as it involved huge costs that would impact service charges. He specifically pleaded for AADHAR being incorporated into the mobile to expand the services the user could obtain from them. “There is a huge opportunity in penetration of vernacular languages in the mobile smartphones specifically in speech recognition at the bottom of the pyramid level.”

    The possible fall in profitability for the operator as voice was substituted by data was a matter of concern, said Robi Axiata CMO Pradeep Shrivastava. Scale was the next step forward in Mobile VAS.

    OnMobile, Qualcomm, Radisys, IMImobile, Tri-O-Tech Solutions, One97, Dialogic, DigiVive, Gemalto, IPgallery, Ehangcom, MediaTek, Synway, BincaTunes, DONJIN, SUPRANETCOM, DSNL, D‘Well Research, InCights Mobile, Nexge and Teracom participated in the event, making it a truly global platform to conduct business.

  • TRAI: Activation of VAS only on second confirmation

    TRAI: Activation of VAS only on second confirmation

    NEW DELHI: With the aim of reducing complaints relating to value added services (VAS) offered by telecom service providers, the Telecom Regulatory Authority of India (TRAI) on 10 July said any will be activated only after receiving a second confirmation from the customer.

    In the directions issued by it, TRAI says the service provider has to provide a system which takes a second consent from the customer before providing a value added service through any means – OBD, IVRS, WAP, Mobile Internet, USSD, SMS, Tele-calling or any other mode of activation.

    The first offer of a service is on the service providers‘ platform and a second confirmation from the customer is through a dedicated consent gateway which is owned by a third party and not by the service provider.

    At the outset, TRAI said activation of VAS by service providers has been the cause of many customer complaints. The Authority has been addressing, from time to time, consumer issues, which have come to its notice through consumer complaints, relating to activation of value added service through different modes, without the explicit consent of the consumer. These directions essentially prescribe the manner in which the explicit consent of the consumer is to be obtained for activation of value added services through different modes. While issuing these directions, the Authority has also considered the interests of the service providers and growth of value added service industry.

    In partial modification of existing directions, TRAI has directed all Service providers to implement a uniform procedure for taking explicit consent of the consumer for activation of value added service and for deactivation of value added service.

    A Common de-activation procedure using toll Free Common Short Code 155223 has been provided and all requests for de-activation have to be completed in four hours).

    VAS activation procedure will henceforth include all forms of activations and scenarios – OBD, IVRS, WAP, Mobile Internet, USSD, SMS, Tele-calling and any other mode of activation.

    The deactivation procedure should be publicised through advertisements in newspapers, updation in the website and SMS blasts.

    A full 24 hours before auto renewals of the VAS services, information about renewals to be provided to the customers, through SMS and Outbound Dialing (OBD).

    In case of wrong activation, the amount will be refunded within 24 hours of the customer‘s request. Such customer requests should be within 24 hours for VAS with validity of more than one day and within 6 hours for VAS with validity of one day.

    In case of USSD and SMS mode of activation, no activation response time should be more than 10 seconds and 60 minutes respectively and in case of non-response, the same should be treated as ‘no activation required‘.

    Upon activation of VAS service, the de-activation number, the validity of the VAS service and charges for renewal should be explicitly informed.

    A Monthly report on activations, de-activations and complaints received and their redressal to be submitted to TRAI.

    The directions for obtaining explicit consent of consumers for subscribing, renewing and deactivation of Value added services are available on TRAI website http://www.trai.gov.in

  • India TV gets TechZone as technology partner

    India TV gets TechZone as technology partner

    MUMBAI: TechZone, a leading aggregator, developer, publisher and distributor of entertainment content, has partnered Hindi news channel India TV as their technology partner to engage audience outside television by providing value-added services (VAS).

    Under the tie-up, India TV gets to use Techzone‘s short code 56060 for on air polls, contest and various other audience interactive activities. The channel will also offer an exclusive WAP portal to its audience which will be a rich catalogue of branded content from India TV.

    TechZone Director Naveen Bhandari says, “With this tie-up, TechZone will be able to provide them the best technology platform online, and enhance their direct viewer interaction. The channel has been using TechZone‘s short code services very aggressively and has received overwhelming response from the audience in a short span of time. This also helps TechZone get great visibility. We have already done a similar tie-up with the popular radio station Radio City, and will soon be announcing more with various other market leaders from the lifestyle and entertainment categories.”

    India TV Interactive Media VP-Digital Media Prashant Sharda says, “With this partnership, we intend to penetrate deeper and make ourselves easily accessible to our strong and loyal audience, through various Mobile technology channels such as SMS, WAP, Mobile Site etc. We have a strong connect with our audience and we want to extend the reach to our viewers by connecting with them through the digital domain as well.”

  • ‘Digitisation will not spur irrational price war as the Santa Clauses are broke’ : Hathway Cable & Datacom MD and CEO K Jayaraman

    ‘Digitisation will not spur irrational price war as the Santa Clauses are broke’ : Hathway Cable & Datacom MD and CEO K Jayaraman

    Hathway Cable & Datacom has an ambitious investment plan of Rs 10 billion as India opens up to digitisation across the country.

     

    In the first phase, India’s leading multi-system operator (MSO) plans to invest Rs 1.75 billion even as it expects DTH to take away 10-15 per cent of its cable TV subscribers in the two lucrative markets of Delhi and Mumbai.

     

    Sitting on a cash pile of Rs 2 billion, Hathway will not source equity finance at this stage. Though net losses will drag on for a long period in a digital environment, the MSO hopes to regain its old valuations if it manages to successfully implement the early phase of digitisation.

     

    Even as carriage revenue will shrink, Hathway’s endeavour will be to have an Ebitda of 20-25 per cent right from the start of mandated digitisation.

     

    In an interview with Indiantelevision.com’s Sibabrata Das, Hathway Cable & Datacom MD & CEO K Jayaraman talks about how no cable or direct-to-home company is in financial health to launch an irrational price war. He also elaborates on the MSO’s digitisation gameplan.

     

     

    Excerpts:

     

    DTH companies have made rapid progress in recent years. How is Hathway Cable & Datacom prepared to exploit the first phase of digitisation?
    We plan to invest Rs 1.75 billion in the first phase. This will include Rs 200 million towards marketing in Mumbai and Delhi over the next 6-8 months. It is the first time that we are splurging on media campaigns.

    Are you comfortably placed on the funding part or you plan to raise fresh capital?
    We have a cash pile of Rs 2 billion. We will not source equity finance at this stage. We are comfortably placed and will manage with bank debt and vendor credit.

    Will you need funding in the second stage?
    We will see when we reach there. We have already digitised around two million homes. We will need to digitise our remaining 6-8 million existing homes (including multiple TVs). Our funding requirement will be Rs 10 billion as we need to subsidise the set-top box (STB) cost and make further investment in infrastructure.

    Hathway was selling at Rs 500 a STB to its customers in voluntary digitisation. Will you further subsidise the boxes in a mandated digitisation environment?
    We are looking at charging Rs 750-790 a STB (including taxes) as the rupee has depreciated against the dollar.

    “LCOs will get a revenue share of 30-35%. They will gain from 2nd TV homes, operational efficiencies and Vas. Distributors will get a 5% rev share. They will also get a 30% share in carriage revenues”

    But DTH could go aggressive and there could be a price war situation?
    We won’t sell below this even if there is a price war. We do not have the financial resources to further subsidise the boxes.

     

    We, however, feel that no player is in a position to indulge in an irrational price war. Nobody in cable can do so. DTH will fight for market share on the basis of perception and brand. All the Santa Clauses are broke.

    Are you expecting a migration to DTH?
    We expect DTH to take away 10-15 per cent of our cable TV subscribers in the two lucrative markets of Delhi and Mumbai. But we see a surge in second TV homes. Besides, we will launch three packages – lower, middle and top-end. In all the packages, we will have a price advantage. Also, we will have more channels on offer than DTH because of our bandthwidth superiority.

    Will the supply of STBs be impacted due to a sudden rise in demand?
    We have ordered 1.3 million digital STBs and signed a letter of intent for another 0.5 million. We estimate our subscriber universe to be 1.5 million in Mumbai and Delhi. About 20 per cent of this will be second TV sets.

     

    We also have a presence in Kolkata through our joint venture company, Gujarat Telelinks Pvt. Ltd (GTPL), which acquired a 51 per cent stake in Kolkata Cable and Broadband Pariseva. We expect to at least seed 400,000 boxes there.

     

    We have already seeded 250,000 STBs on a voluntary basis in Delhi and Mumbai.

    Crucial to the whole implementation of digitisation is the appeasement of the local cable operator (LCO). Have you fixed the revenue share terms with them?
    The LCOs will get a revenue share of 30-35 per cent. There will be a loss of revenue for them but they will make up to some extent with the second TV homes, where they don’t usually charge anything from the subscriber. Besides, they will gain from operational efficiencies and will discover new homes in a digital environment. Also, there will be a revenue share for them from value-added-services (Vas). So they should reasonably settle with us.

     

    The distributors will get a five per cent revenue share. They will also get a 30 per cent share in carriage revenues. In Mumbai, we are comfortable with the distributors. There may be some issues in Delhi but we will manage to strike a smooth bond with them.

    Why haven’t the MSOs sat down together and decided on a common share for the LCOs who control the last mile to the consumer?
    That would attract the Competition Commission of India. But in any other form, we will make efforts to drive consensus up. We don’t want any fissure surfacing among the stakeholders. We can’t afford to derail DAS (Digital Addressable System).

    Do you expect carriage revenue to shrink considerably?
    We expect it to shrink by 30 per cent in the digital environment. This can even go up to 50 per cent. But we will be somewhat compensated by a reduction in content cost.

    How?
    We will do fixed fee deals with broadcasters and believe content cost in a digital scenario will fall in the region of 35 per cent. We are close to sealing deals with two big broadcasting companies.

     

    Even sports channels should allow us to price reasonably; customers should take it round-the-year. Otherwise, we will offer it on a-la-carte basis to consumers.

    Analysts predict that net losses of MSOs will drag on till at least 2016 in a digital environment?
    We can’t predict now. But Hathway aims to stay Ebitda positive. We expect our Ebitda to be at least in the 20-25 per cent range. We know it will be difficult at the early stage of digitisation but our endeavour will be towards achieving that range from the start.

    Hathway had fixed it IPO price band at 240-265 and the scrip is now quoting at Rs 116 per share. When will the valuation be regained?
    We will regain good valuations if we manage to seed the boxes. Investors are bothered about that and not about net profitability at this stage.

    Do you expect the second phase to be tougher for you?
    For Hathway, the ride in the second phase could be even smoother as we have already got a large population of digital subscribers on a voluntary basis in some of these major cities like Bangalore and Hyderabad. Our digital penetration in some of these cities is as high as 60 per cent. In Gujarat we have seeded 150,000 (out of our
    estimated current subscriber universe of 220,000) STBs, in Hyderabad we have 350,000 (out of 800,000) and in Bangalore we have a digital population of 275,000 (out of 400,000).

     

    And in Jaipur, Indore and Bhopal, we have a digital penetration of 40 per cent out of our current subscriber base. In Phase II, we are far ahead.

    Will you follow the acquisition route?
    We will not pursue acquisitions and will prefer to conserve capital for digitisation. We will not do any more analogue consolidation. It is bad to add analogue weight in the current circumstances. Our focus will be on digitsation.

     

    Post digitisation, we may be interested in acquisition in some of these cities. But it should come at the right price.

    Are you looking at launching value-added services?
    We will tie up with either Ericsson or Cisco for Video-on Demand (VoD) services. We will decide in March whom to partner with. We have launched HD services and also bundled it with our broadband offering. We hope it will enhance our average revenue per user (ARPU). We have 2000 HD subscribers. Given that we get Star bouquet on HD and spend on marketing, we expect HD to eventually account for 10 per cent of our subscriber base.

    Are you bullish on your broadband growth?
    Yes, that gives us an advantage over DTH. We are also ahead of the other big MSOs so far as broadband goes. We will be bundling broadband with digital cable to offer better value to the consumers. The broadband homes passed stand at 1.7 million and our actual subscribers are 400,000.

  • Huge market in rural areas through Mobile Value Added Services

    Huge market in rural areas through Mobile Value Added Services

    MUMBAI: Mobile Value Added Services (MVAS) industry is fast growing in India. “VAS is taking a wider view to content providers and expanding the demographic segments”, said Mr. Pankaj Thaker – CEO, Cellcast at The India Digital Summit 2007 hosted by Internet & Mobile Association of India in New Delhi. Advocating the use of VAS in India, he added that 80% of the participation in China is via VAS.

    Chief Guest Shri Dayanidhi Maran, Hon’ble Union Minister of Communications and Information Technology, said that today telecom companies in India are receiving global attention. He added “It is only a matter of time that Digital offerings will be across products and services. The content and services will become the unique selling point. His vision for digital India comprises of the country being connected with a network of communication technologies spanning optic fiber and wireless, interacting in all the 22 languages and cross lingual information access facilities.”

    Mobile VAS is slowly becoming a critical source of information and interactivity. MVAS market is pegged at 2200- 3000 crores. Commenting on VAS, Mr. Rajiv Hiranandani said that India is lagging behind China as the latter has been using VAS for the past 4 years while India is still an infant. The role of VAS is very critical to the growth of the industry in India.

    Eminent speakers / leading industry experts like Neville Taraporewalla, MD & CEO – Connecturf, Arvind Chawla, Advisor TDSAT, RK Arnold, Secretary – TRAI, Pankaj Thaker, CEO- Cellcast,

    Rajiv Hiranandani, Mariam Mathew – CEO, Malayalam Manorama among others presented an insight on convergence, communication, content and commerce.

    Speaking at the summit, the distinguished panelists highlighted that rural Indian market plays a pivotal role in the growth of internet and mobile sector. Rajiv Hiranandani added that 50% of the internet subscribers are from rural India. Mobile phones have permeated to smaller towns, cities and villages expanding the opportunity for adoption and use of value added services. Expansion of mobile subscriber’s base beyond cities presents a great opportunity to the MVAS industry to grow. However, the challenge is the role of entertainment in adoption, pricing, packaging and local content.

    The India Digital Summit 2007, IAMAI’s flagship annual event, had set a tough agenda for itself this year and though there were some tricky questions, each panelist provided a “view” of the future. The Summit this year focused on two distinct areas: internet and related issues of current and future policies, communications tools and commerce; and mobile devices and connected issues of mobile value added services over two days.
     

  • IAMAI to kick off India Digital Summit on 18 January

    IAMAI to kick off India Digital Summit on 18 January

    MUMBAI: The Internet And Mobile Association of India (IAMAI), flagship event, the India Digital Summit is slated to kick off on 18 January in New Delhi. The summit will consist of a two day event.

    According to an official release, the first day will focus on Internet and will address issues such as “What will drive the growth of Internet in India?, How to leverage Internet to E-nable businesses?, Is youth the driving force behind Internet?”

    Meanwhile, day two will throw light on topics related to “Mobile Value Added Services (VAS) such as What makes a successful mobile marketing company in India?, How can mobile VAS be source of critical Information and Interactivity?, Will mobile payments change the rules of transaction?, Is the policy environment right for MVAS Industry?”

    Commenting on the need for a Digital Summit president Dr.Subho Ray said, “The Summit this year will focus on two distinct areas: internet and related issues of current and future policies, communications tools and commerce; and mobile devices and connected issues of mobile value added services over two days”.

    Much like last year, the Summit in 2007 would also have an array of speakers including:

    – People Group chairman Anupam Mittal
    – eBay India chairman Avnish Bajaj
    – Info Edge Ltd founder and CEO Sanjeev Bikhchandani
    – Makemytrip.com founder and CEO Deep Kalra
    – Google India head sales & operations Sundarraman Kalyanraman
    – Ministry of Communications and IT Joint Secretary Pankaj Agrawala
    – Connecturf managing director & CEO Neville Taraporewala,
    – Mouthshut.com founder Faisal Farooqui,
    – MSN and Windows Media Live CEO Jaspreet Bindra,
    – Zapak Digital Entertainment COO Rohit Sharma
    – Pinstorm Technologies founder and CEO Mahesh Murthy
    – Malayala Manorama COO Mariam Mathew