ITV

Tag: TalkTalk

  • Northern Waves TV conference unveils 2024 agenda

    Northern Waves TV conference unveils 2024 agenda

    Mumbai: Northern Waves TV, the streaming TV conference in the Nordics, has announced its agenda featuring speakers from various broadcasters and streaming service providers. Scheduled for Thursday, 24 October 2024, in Oslo, the conference will include keynote speakers from Viaplay, NRK, SVT, NBCUniversal, TalkTalk, and others. Hosted by Oslo-based Norigin Media since 2018, including virtual formats during the pandemic, the event will highlight business, products, and innovation in the streaming TV industry.

    The unique keynote format and day-long conference boasts a line-up of global speakers including:

    ●    Google, head of video partnerships Northern Europe, Tim DuBois  

    ●    Telia, CTO of TV & streaming, Marius Haugen  

    ●    Mediavision, CEO, Marie Nilsson  

    ●    NBCUniversal, director of creative products, Shannon McKenzie  

    ●    NRK, head of distribution, Bjarne Andre Myklebust  

    ●    Elisa Estonia, TV product owner, Brigita Brjuhhanov  

    ●    Allente Nordic, CTO, Jon Espen Nergård  

    ●    ViaPlay Group, product manager streaming, Niklas Hammarbäck  

    ●    Sýn-Vodafone Iceland, head of TV development & platform, Kristjana Thors Brynjólfsdóttir  

    ●    TalkTalk UK, head of sustainability & ESG, Will Ennett  

    ●    SWR / Südwestrundfunk, distribution strategy, Dr. Roland Beutler  

    ●    Hub Entertainment Research, founder and principal, Jon Giegengack  

    ●    Altibox, head of TV technology, Jarle Johnsen  

    ●    DPP, CEO, Rowan de Pomerai  

    ●    SVT, manager engineer AI, Johan Lindén  

    ●    IABM, head of knowledge & insight, Chris Evans  

    ●    VGTV, Schibsted, product manager video, Kristin Nyland

    The agenda features engaging 25-minute-long presentations across a range of topics showcasing the most relevant innovations, technologies, case studies, and trends within the ever-evolving streaming TV industry. The finale includes a panel with CTOs from Norwegian distributors Altibox, Telia and Allente.  

    Norigin Media CEO Ajey Anand said, “This conference is unique because we put this agenda together with all the speakers who share unseen insights with dedicated keynote presentations. I take this as a responsibility to ensure the streaming TV industry shares knowledge amongst ourselves while preparing a great deal for the future of TV. I look forward to welcoming all delegates to Oslo.”

    NBCUniversal’s McKenzie will present the hottest topic fresh off the Paris Olympics: A case study in cross-platform experience design, while Ennett of PXC, TalkTalk will speak to sustainability and achieving net-zero in the TV and telecom industry, and ViaPlay Group’s Hammarbäck will highlight issues around piracy, what causes it, and how we can mitigate its impact going forward.

    The event is sponsored by Norigin Media with media partners IABM, DPP, and Streaming Media Magazine.

  • Sky is UK’s best-performing pay TV provider in Q2 2015: Ofcom

    Sky is UK’s best-performing pay TV provider in Q2 2015: Ofcom

    MUMBAI: Of all the pay TV providers in the UK, Sky is the only company to generate fewer complaints than the industry average (0.01 per 1,000 customers) and was named the best-performing pay TV provider according to independent regulator and competition authority for the UK communications industries – Ofcom.

     

    TalkTalk became the most complained about pay TV provider. Their complaints volume increased to 0.14 per 1,000 customers, compared to 0.12 in Q1 2015. The main reasons for TalkTalk complaints were fault, service and provision issues (36 per cent), billing, pricing and charges (28 per cent) and issues relating to complaints handling (17 per cent).

     

    In Q2 2015, BT saw a reduction in complaint volumes, generating 0.11 complaints per 1,000 customers, compared to 0.15 in Q1 2015. Virgin Media’s complaints volume increased to 0.05 per 1,000 customers, compared to 0.04 in in Q1 2015.

     

    In landline telephone services, EE continued to generate the highest volume of landline complaints as a proportion of its customer base (0.34 per 1,000 customers). Others like Post Office HomePhone, Plusnet and TalkTalk also generated landline complaint volumes above the industry average, whereas BT was broadly in line with the industry average. Sky and Virgin Media were the only providers with complaints volumes below the industry average.

     

    For broadband services too, EE generated the most complaints. BT and Plusnet both saw reductions in their complaint volumes since Q1 2015, Virgin Media complaints were below the industry average, whereas Sky had the lowest complaints volume for broadband.

     

    In mobile pay-monthly services, Vodafone continued to be the most complained about mobile provider in Q2 2015. The main drivers of Vodafone complaints were problems with billing, pricing and charges (34 per cent), complaints handling (27 per cent) and concerns around faults, service and provision (17 per cent).

     

    Ofcom published data on the volume of consumer complaints made against the major providers of telecoms and pay TV services. The latest report covers the three-month period from April to June 2015 (Q2), and includes complaints made about 13 providers of fixed line telephone, fixed line broadband, pay monthly mobile and pay TV services.

     

    The total volume of telecoms and pay TV complaints made to Ofcom continued to decrease in Q2 2015, even as the number of consumers taking up these services increased.

     

    Broadband, mobile pay-as-you-go and mobile pay monthly services saw the most notable reductions in total volume of complaints.

     

    Total complaints volumes for fixed line telephone and pay TV services remained at similar levels to Q1 2015. Broadband services continued to attract the most complaints, albeit at lower levels than previously.

     

    Ofcom Content and Consumer Group director Claudio Pollack said, “Our complaints data allow consumers to make meaningful comparisons that can be useful when looking for a new provider. While it’s encouraging to see a continued decrease in the total number of complaints, there is still room for improvement. We expect providers to make customer service and complaints handling top priorities.”