ITV

Tag: Sulekha

  • Sulekha partners Truecaller to ensure ‘zero spam’

    MUMBAI: Sulekha, one of India’s largest digital platform for local service need fulfilment, has partnered with Truecaller, one of the leading communication apps in the world, to reinforce its ‘Zero-Spam Assurance.’ With the Truecaller app, Sulekha’s users will be able to identify calls from service partners during their search for a variety of local services.

    The “Truecaller priority access” technology labels all calls from Sulekha’s service partners as ‘Sulekha Service Partner’ on the user’s mobile screen. Besides, a new user on the Sulekha platform can now login with a single step using their Truecaller registered mobile number.

    In November 2016, Sulekha announced the launch of its “Zero-Spam Assurance” campaign. Connecting service providers with customers forms the backbone of the local services fulfillment business. But this can also lead to a lot of spam calls. In a country where data selling is highly prevalent, users keep getting unnecessary calls long after their need is fulfilled.

    In a pioneering effort in the Local Services industry, Sulekha introduced a tech feature- the UVN (Unique Virtual Number), where personally identifiable details of a user aren’t shared with a service partner till the user talks to them. As soon as a user’s need is fulfilled, he/she has the freedom to uncouple his/her number from the service request. This will make the user number inactive on the Sulekha platform, and therefore, no service provider will be able to reach the user post this. The “Truecaller priority access” feature will further strengthen Sulekha’s Anti-Spam strategy.

    Sulekha head of marketing Soumendu Ganguly said, “With over 20 million users a month, customer privacy has been one of our foremost priorities. Besides ensuring that calls from service partners are recognized by customers, the “Truecaller priority access” feature will also equip customers with the choice to filter them. Our “Zero-Spam Assurance” initiative has resulted in a boost in customer satisfaction and better understanding of customer behaviour. The Truecaller partnership features will take us significantly further in this process. We will continue to innovate in this field as our users expect nothing short of the best from Sulekha.”

  • Sulekha’s anti-jugaad campaign works magic for the brand

    Sulekha’s anti-jugaad campaign works magic for the brand

    NEW DELHI: Digital platform Sulekha, which released its ‘AntiJugaad’ ad campaign recently, has claimed that its business recorded a direct traffic on its portal that went up to seven times higher than the usual, after the digital campaign was launched on 11 January.

     

    The ‘AntiJugaad’ ad received an overwhelming response across all digital platforms and was also trending on Twitter. The app download was also observed to be five times more over than the usual since the ad launch.

     

    The next stage of the campaign that started this Monday, has seen the brand taking prominent space across all TV channels. This is supported by a high-decibel radio campaign across eight metros.

     

    While the ad film urges users to Go #AntiJugaad and positions Sulekha as the place to get professional and credible service providers who believe in the same philosophy, the radio campaign extends this thought in a myriad of day-to-day service needs where people resort to jugaad.

     

    It is a slice-of-life campaign where different people across different cities talk about how jugaad is their first resort whenever they feel that a quick fix would put a –band-aid’ on the problem and how it usually escalates into a major problem. The campaign also has an outdoor element that tries to increase recall of the brand and drive home the Go #AntiJugaad point deeper.

     

    Sulekha vice president marketing Soumendu Ganguly said: “#AntiJugaad is not a campaign thought for us. From extensive research, we have realised that this is an innate nature of the target audience. When people move cities and as the cities grow, they do not know who to ask or where to look for quality service providers at reasonable cost. That is why they resort to quick fixes. We plan to change this behaviour in Indian population. We want jugaad to become part of mainstream conversations not as a sparse innovative solution but for what it signifies in daily life, a quick fix for lack of better options. Sulekha wants to be the ubiquitous solution to the cultural definition of India.”

     

    “The ad has become a rage as there is something for everyone. The man in the house prides himself as somebody who has the solution to all problems and in the process of being this Superman, brings a lot of pain to the wife. The wife on the other hand identifies with this new bride who asserts herself as soon as something goes wrong in her new house. This is indicative of the current societal dynamics as well where the women in the house are the real bosses. The film also borrows from the other major trend we are seeing in Sulekha. India is ready to get their services done by professionals. Gone are the days when we would settle for something sub-par, we now want everything done properly and are even ready to shell out the extra buck for it. At Sulekha, we believe we are in the middle of very interesting times in this category and we are happy that the entire country is resonating with our message,” he added.

  • Sulekha’s anti-jugaad campaign works magic for the brand

    Sulekha’s anti-jugaad campaign works magic for the brand

    NEW DELHI: Digital platform Sulekha, which released its ‘AntiJugaad’ ad campaign recently, has claimed that its business recorded a direct traffic on its portal that went up to seven times higher than the usual, after the digital campaign was launched on 11 January.

     

    The ‘AntiJugaad’ ad received an overwhelming response across all digital platforms and was also trending on Twitter. The app download was also observed to be five times more over than the usual since the ad launch.

     

    The next stage of the campaign that started this Monday, has seen the brand taking prominent space across all TV channels. This is supported by a high-decibel radio campaign across eight metros.

     

    While the ad film urges users to Go #AntiJugaad and positions Sulekha as the place to get professional and credible service providers who believe in the same philosophy, the radio campaign extends this thought in a myriad of day-to-day service needs where people resort to jugaad.

     

    It is a slice-of-life campaign where different people across different cities talk about how jugaad is their first resort whenever they feel that a quick fix would put a –band-aid’ on the problem and how it usually escalates into a major problem. The campaign also has an outdoor element that tries to increase recall of the brand and drive home the Go #AntiJugaad point deeper.

     

    Sulekha vice president marketing Soumendu Ganguly said: “#AntiJugaad is not a campaign thought for us. From extensive research, we have realised that this is an innate nature of the target audience. When people move cities and as the cities grow, they do not know who to ask or where to look for quality service providers at reasonable cost. That is why they resort to quick fixes. We plan to change this behaviour in Indian population. We want jugaad to become part of mainstream conversations not as a sparse innovative solution but for what it signifies in daily life, a quick fix for lack of better options. Sulekha wants to be the ubiquitous solution to the cultural definition of India.”

     

    “The ad has become a rage as there is something for everyone. The man in the house prides himself as somebody who has the solution to all problems and in the process of being this Superman, brings a lot of pain to the wife. The wife on the other hand identifies with this new bride who asserts herself as soon as something goes wrong in her new house. This is indicative of the current societal dynamics as well where the women in the house are the real bosses. The film also borrows from the other major trend we are seeing in Sulekha. India is ready to get their services done by professionals. Gone are the days when we would settle for something sub-par, we now want everything done properly and are even ready to shell out the extra buck for it. At Sulekha, we believe we are in the middle of very interesting times in this category and we are happy that the entire country is resonating with our message,” he added.