Tag: Subscriber Management System

  • TRAI expects stakeholders to work towards infrastructure sharing

    TRAI expects stakeholders to work towards infrastructure sharing

    NEW DELHI: India is witnessing a huge growth in the television sector and is on the threshold of complete digitization. The Telecom Regulatory Authority of India has asked stakeholders as to whether they feel the need for infrastructure sharing – irrespective of whether it is cable TV and HITS operators, DTH operators, or CAS and SMS. 

    Stakeholders have been asked to send in their comment by 21 October, 2016, with counter-comments on 4 November 2016. At the outset, TRAI says the country now has 864 private television channels apart from six private DTH players and two HITS players and a large number of MSOs and LCOs and infrastructure sharing may help the industry to grow. 

    “There appears to be a distinct possibility for sharing of distribution infrastructure among multiple DPOs for its optimal utilization. It may result in reduction in capital expenditure and operating expenditure for distributors,” says the regulator.

    Infrastructure includes satellite transponder, earth station, Head-end, Hybrid Fibre Coaxial (HFC) network, conditional access system (CAS) and subscriber management system (SMS) used for delivery of the TV broadcasting services to the subscribers.

    Each multi-channel distribution platform retransmits large number of satellite TV channels. Of these large number of satellite TV channels retransmitted by each operator, many are common across the distribution platforms in a relevant market. Therefore, retransmission of such common channels independently on each distribution platform ends up duplicating the infrastructure.

    In the light of this, TRAI has asked the stakeholders to consider certain points:

    Infrastructure sharing among Cable TV and HITS operators

    (1) Is there a need to enable infrastructure sharing among MSOs and HITS operators, or among MSOs? It is important to note that no mandate for such infrastructure sharing is being proposed.

    (2) Which model is preferred for sharing of infrastructure among MSOs and HITS operators, or among MSOs?

    Infrastructure sharing among DTH operators

    (3) Is there a need to enable infrastructure sharing among DTH operators?

    Relevant issues in sharing of infrastructure

    (4) What specific amendments are required in the cable TV Act and the Rules made there under to enable sharing of infrastructure among MSOs themselves?  

    (5) What specific amendments are required in the MSO registration conditions and HITS licensing guidelines in order to enable sharing of infrastructure among MSOs and HITS operators? 

    (6) What specific amendments are required in the guidelines for obtaining license for providing DTH broadcasting service to enable sharing of infrastructure among DTH operators? 

     (7) Do you envisage any requirement for amendment in the policy framework for satellite communication in India to enable sharing of infrastructure among MSOs and HITS operators, and among DTH operators? If yes, then what specific amendments would be required? 

    (8) Do you envisage any requirement for amendments in the NOCC guidelines and WPC license conditions relating to satellite communications to enable sharing of infrastructure among MSOs and HITS operators, and among DTH operators? If yes, then what specific amendments would be required?

    (9) Do you envisage any requirement for amendments in any other policy guidelines to enable sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

     (10) What mechanisms could be put in place for disconnection of signals of TV channels of defaulting operator without affecting the operations of the other associated operators with that network after implementation of sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (11) Is there any requirement for tripartite agreement to enable sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators? Kindly elucidate with justification.

    (12) What techniques could be put in place for identification of pirates after implementation of sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (13) Is there any need for further strengthening of anti-piracy measures already in place to enable sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (14) Is there a requirement to ensure geographically targeted advertisements in the distribution networks? If yes, then what could be the possible methods for enabling geographically targeted advertisements in shared infrastructure set up?

    (15) Whether it is possible for the network operator to run the scrolls and logo on the specific STBs population on request of either the broadcaster or the service delivery operator after implementation of sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (16) Whether implementation of infrastructure sharing affects the differentiation and personalization of the TV broadcasting services and EPG? If yes, then how those constraints can be addressed?

    (17) Whether, in your opinion, satellite capacity is a limiting factor for sharing of infrastructure? If yes, then what could be the solutions to address the issue?

    Sharing of CAS and SMS

    (18) Is there a need to permit sharing of SMS and CAS? 

     (19) If yes, then what additional measures need to taken to ensure that SMS data remain accessible to the tax assessment authorities and Authorized officers as defined in the Cable TV Act for the purpose of monitoring the compliance with relevant the Rules and the Regulations?

    (20) Whether sharing of CAS can in any way compromise the requirement of encryption as envisaged in the Cable TV Act and The rules and the regulations. 

  • TRAI expects stakeholders to work towards infrastructure sharing

    TRAI expects stakeholders to work towards infrastructure sharing

    NEW DELHI: India is witnessing a huge growth in the television sector and is on the threshold of complete digitization. The Telecom Regulatory Authority of India has asked stakeholders as to whether they feel the need for infrastructure sharing – irrespective of whether it is cable TV and HITS operators, DTH operators, or CAS and SMS. 

    Stakeholders have been asked to send in their comment by 21 October, 2016, with counter-comments on 4 November 2016. At the outset, TRAI says the country now has 864 private television channels apart from six private DTH players and two HITS players and a large number of MSOs and LCOs and infrastructure sharing may help the industry to grow. 

    “There appears to be a distinct possibility for sharing of distribution infrastructure among multiple DPOs for its optimal utilization. It may result in reduction in capital expenditure and operating expenditure for distributors,” says the regulator.

    Infrastructure includes satellite transponder, earth station, Head-end, Hybrid Fibre Coaxial (HFC) network, conditional access system (CAS) and subscriber management system (SMS) used for delivery of the TV broadcasting services to the subscribers.

    Each multi-channel distribution platform retransmits large number of satellite TV channels. Of these large number of satellite TV channels retransmitted by each operator, many are common across the distribution platforms in a relevant market. Therefore, retransmission of such common channels independently on each distribution platform ends up duplicating the infrastructure.

    In the light of this, TRAI has asked the stakeholders to consider certain points:

    Infrastructure sharing among Cable TV and HITS operators

    (1) Is there a need to enable infrastructure sharing among MSOs and HITS operators, or among MSOs? It is important to note that no mandate for such infrastructure sharing is being proposed.

    (2) Which model is preferred for sharing of infrastructure among MSOs and HITS operators, or among MSOs?

    Infrastructure sharing among DTH operators

    (3) Is there a need to enable infrastructure sharing among DTH operators?

    Relevant issues in sharing of infrastructure

    (4) What specific amendments are required in the cable TV Act and the Rules made there under to enable sharing of infrastructure among MSOs themselves?  

    (5) What specific amendments are required in the MSO registration conditions and HITS licensing guidelines in order to enable sharing of infrastructure among MSOs and HITS operators? 

    (6) What specific amendments are required in the guidelines for obtaining license for providing DTH broadcasting service to enable sharing of infrastructure among DTH operators? 

     (7) Do you envisage any requirement for amendment in the policy framework for satellite communication in India to enable sharing of infrastructure among MSOs and HITS operators, and among DTH operators? If yes, then what specific amendments would be required? 

    (8) Do you envisage any requirement for amendments in the NOCC guidelines and WPC license conditions relating to satellite communications to enable sharing of infrastructure among MSOs and HITS operators, and among DTH operators? If yes, then what specific amendments would be required?

    (9) Do you envisage any requirement for amendments in any other policy guidelines to enable sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

     (10) What mechanisms could be put in place for disconnection of signals of TV channels of defaulting operator without affecting the operations of the other associated operators with that network after implementation of sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (11) Is there any requirement for tripartite agreement to enable sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators? Kindly elucidate with justification.

    (12) What techniques could be put in place for identification of pirates after implementation of sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (13) Is there any need for further strengthening of anti-piracy measures already in place to enable sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (14) Is there a requirement to ensure geographically targeted advertisements in the distribution networks? If yes, then what could be the possible methods for enabling geographically targeted advertisements in shared infrastructure set up?

    (15) Whether it is possible for the network operator to run the scrolls and logo on the specific STBs population on request of either the broadcaster or the service delivery operator after implementation of sharing of infrastructure among MSOs and HITS operators, among MSOs, and among DTH operators?

    (16) Whether implementation of infrastructure sharing affects the differentiation and personalization of the TV broadcasting services and EPG? If yes, then how those constraints can be addressed?

    (17) Whether, in your opinion, satellite capacity is a limiting factor for sharing of infrastructure? If yes, then what could be the solutions to address the issue?

    Sharing of CAS and SMS

    (18) Is there a need to permit sharing of SMS and CAS? 

     (19) If yes, then what additional measures need to taken to ensure that SMS data remain accessible to the tax assessment authorities and Authorized officers as defined in the Cable TV Act for the purpose of monitoring the compliance with relevant the Rules and the Regulations?

    (20) Whether sharing of CAS can in any way compromise the requirement of encryption as envisaged in the Cable TV Act and The rules and the regulations. 

  • TRAI advises TV distribution platforms to use e-CAF to increase efficiency

    TRAI advises TV distribution platforms to use e-CAF to increase efficiency

    MUMBAI: As a proactive measure for enabling the use of digital technologies towards bringing efficiencies in providing and managing services to the subscribers, the Telecom Regulatory Authority of India (TRAI) has asked distribution platform operators (DPOs) like direct to home (DTH), multi-system operators (MSOs), Headend-In-The-Sky (HITS) and IPTV companies providing TV broadcast services to use Electronic Customer Application Form (e-CAF). 

    The CAF is required to be filled up by customers mandatorily before subscribing to TV services. The information captured in the CAF is then transferred to the Subscriber Management System (SMS) of the DPO for managing the services availed by the subscriber.

    The authority said that presently, use of CAF in paper format is prevalent and manual process is followed for updating information in the SMS, which involves processing millions of physical CAFs and their storage creates operational difficulties.

    “The e-CAF can be easily accessed and integrated with the SMS of the DPO eliminating the manual feeding of information and also provides customers a simpler method for subscribing to services; improve customer relationship, and management of their subscription and services. The e-CAF will bring efficiencies in the process of providing and managing services to the subscribers,” TRAI said in an advisory. 

    It went on to add that the adoption of e-CAF is an environment friendly measure and is likely to benefit all stakeholders.

  • TRAI advises TV distribution platforms to use e-CAF to increase efficiency

    TRAI advises TV distribution platforms to use e-CAF to increase efficiency

    MUMBAI: As a proactive measure for enabling the use of digital technologies towards bringing efficiencies in providing and managing services to the subscribers, the Telecom Regulatory Authority of India (TRAI) has asked distribution platform operators (DPOs) like direct to home (DTH), multi-system operators (MSOs), Headend-In-The-Sky (HITS) and IPTV companies providing TV broadcast services to use Electronic Customer Application Form (e-CAF). 

    The CAF is required to be filled up by customers mandatorily before subscribing to TV services. The information captured in the CAF is then transferred to the Subscriber Management System (SMS) of the DPO for managing the services availed by the subscriber.

    The authority said that presently, use of CAF in paper format is prevalent and manual process is followed for updating information in the SMS, which involves processing millions of physical CAFs and their storage creates operational difficulties.

    “The e-CAF can be easily accessed and integrated with the SMS of the DPO eliminating the manual feeding of information and also provides customers a simpler method for subscribing to services; improve customer relationship, and management of their subscription and services. The e-CAF will bring efficiencies in the process of providing and managing services to the subscribers,” TRAI said in an advisory. 

    It went on to add that the adoption of e-CAF is an environment friendly measure and is likely to benefit all stakeholders.

  • TRAI issues directions to MSOs to comply with rules relating to billing for each customer

    TRAI issues directions to MSOs to comply with rules relating to billing for each customer

    NEW DELHI: Directions have been issued by the Telecom Regulatory Authority of India (TRAI) to multi-system operators (MSOs) covered under the first phase of digital addressable system (DAS) to ensure delivery of bill to each subscriber by hand or post or email, as may be opted by the subscriber and provide within 45 days, online payment option in its subscriber management system (SMS) for payment of bill by the subscriber.

     

    In a direction issued under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act 1997 and regulation 24 of the Standards of Quality of Service (DAS Cable TV Systems) Regulations, 2012, the regulator has also said that the MSOs must ensure within 30 days that an electronic acknowledgement is sent to the subscriber, on his registered mobile number or the e-mail address, immediately on his making any payment to the service provider.

     

    The action comes after a study by a joint team consisting of the representatives of the Authority and Broadcast Engineers Consultants, a public sector unit of the Information and Broadcasting Ministry, to inspect and audit the head- end and the subscriber management system of the MSO providing cable TV services in the National Capital Territory of Delhi.

     

    The Authority also held meetings with the representatives of the local linked cable operators and the MSOs on 16 April and 17 April.

     

    During the inspection, the Authority noted non-compliance of the provisions of the regulations by the service providers.

     

    The direction said the representative of MSO or its linked LCO who collects the payment from the subscriber shall forward the details of the subscriber and the payment made in front of subscriber through his mobile phone to the subscriber management system. The SMS on receipt of this information, shall send an automatic acknowledgement of the payment received to the subscriber either on his registered mobile number or his email address.

     

    TRAI said regulation 24 of the Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations 2012 provides that the Authority may, by order or direction, from time to time, intervene, for the purpose of protecting the interest of the subscribers or monitoring or performance of Quality of service standards of the MSO or its linked local cable operator   or for ensuring compliance of the provisions of these regulations and reads as under:-

     

    TRAI had on 2 December 2013 directed the MSOs to offer cable TV services to its subscribers on both pre-paid and post-paid payment options and generate bills for subscriber; give to every subscriber the bill, on regular basis, for charges due and payable for each month or for any other agreed period and the bill for the period ending the 30 November 2013 latest by 15 December 2013, according to the billing cycle agreed between the parties.

     

    The MSOs were also to give itemised bill to the subscriber clearly indicating the price of channels or bouquet of channels along with the name of channels in the bouquet, charges for basic tier and channels comprised therein, charges for set-top-box, charges for value added service, the details of taxes along with the rate of taxes and Service Tax registration number and Entertainment Tax registration number; ensure that a proper receipt is given to the subscriber by it or its linked local cable operator for every payment made by the subscriber; and provide to the pre-paid subscriber, at a reasonable cost, the information relating to the itemised usage charge showing actual usage of service. A compliance report had to be submitted by 31 December 2013 for the areas of the National Capital Territory of Delhi, Municipal Council of Greater Mumbai and Kolkata Metropolitan area.