ITV

Tag: Stephen Dando

  • Capita bags BBC’s ten year HR outsourcing contract

    Capita bags BBC’s ten year HR outsourcing contract

    MUMBAI: UK pubcaster the BBC has announced that it has selected BPO firm Capita as its preferred supplier for a ten-year HR services contract.

    The deal means that Capita will work closely with BBC People, the department responsible for the BBC’s people strategy, to deliver many of the BBC’s HR services across the corporation for the next ten years. The contract with Capita is due to become operational from April 2006, subject to contract signature.

    The service centre for the new arrangement will be located in Belfast, currently one of the Capita centres for BBC activity. Capita is an existing strategic partner for the BBC and already provides a range of services including licence fee collection. The contract is for a period of ten years with the option to break at year five.

    BBC People director Stephen Dando says, “This deal marries both our expertise in human resources with the resource and expertise of a leading player in business process outsourcing.

    “The value created from this deal is a significant step for us in ensuring the BBC is fit for the future and continues to invest in creating innovative programmes and services for our audiences. But this deal is about much more than that, it is about creating the right platform for BBC People to enhance its strategic and valued contribution to the BBC. We look forward to strengthening our relationship with Capita to deliver our HR vision over the next decade,” adds Dando.

    Capita Group executive chairman Rod Aldridge said, “Capita is delighted to have been chosen to support the BBC in delivering their HR services to meet the current and future needs of the corporation. Capita’s service transformation skills and breadth of HR services, combined with the expertise of BBC People, will enable us to deliver enhanced services alongside significant cost efficiencies. We look forward immensely to working with BBC People and extending our already strong relationship with the BBC.”

    The procurement process follows an internal BBC People review which proposed that a number of services should be outsourced. The review team identified this as one of the measures to help put extra resources into programmes as part of the BBC’s plans to transform the organisation into a simpler and more creative digital broadcaster.

    BBC People was formed in 2001, bringing together for the first time the vast majority of the BBC’s functional HR specialists. The division supports the whole employment process. It supports around 25,500 BBC staff, and casually engaged individuals based within multiple UK locations and internationally, and deals with the significant ‘churn’ associated with new hires/leavers. 260 BBC employees will be transferring to Capita and around 100 jobs will be created in Belfast.

    The BBC expects to save in excess of £50 million over the life of the contract. Under the new contract Capita will deliver a full range of HR services to the BBC including recruitment – this means a full recruitment process including attracting and selecting candidates, offers, recruitment marketing including events and work experience and contract administration. Then there is the area of remuneration including pay administration and transaction, benefits administration (excluding pensions), pay and benefits enquiry management. Development is another key part of the HR services specifically, 360 degree assessment and feedback, outplacement, training and development for broadcast engineering skills, technical services.

  • BBC looks to outsource HR contracts

    MUMBAI: UK broadcaster The BBC has published a notice in the Official Journal of the European Union (OJEU). This is the first step in the process to find a new supplier or suppliers for parts of its HR services.     

    This procurement process follows the announcement last December of the findings of an internal BBC review which proposed that a number of services should be outsourced. This was one of the measures identified to help provide extra resources to reinvest into programmes, and part of the BBC’s radical plans to transform the organisation into a simpler, more agile and creative digital broadcaster.

    BBC People director Stephen Dando said, “This is a progressive step for us. I am confident that we will be able to find a long-term partner that can not only help us continue to deliver outstanding quality of service back to the BBC, but also help us to develop and improve that service. I want to make it clear that staff issues and achieving the right cultural fit will be an important part of this deal.”

    The BBC is now looking for a supplier or suppliers to several functions. one of these is recruitment. This involves a full recruitment process including attracting and selecting candidates, offers, recruitment marketing (including events and work experience) and contract administration. Another area that an HR service provider will look at is remuneration. This will include pay administration and transaction, benefits administration (excluding pensions), pay and benefits enquiry management.

    Then there is the Development area – specifically a 360 degree assessment and feedback, outplacement, training and development for broadcast engineering skills, technical services support. HR administration services will involve HR process administration, provision of HR information, guidance on HR processes and routing of other enquiries.

    The BBC sattes that it prefers to award one contract for all of the services. However the BBC will award more than one contract where it is deemed commercially advantageous to do so, or where this is necessary to achieve the required service standards. Potential bidders have 36 days to reply and the pubcaster will then conduct a rigorous evaluation process in order to compile a shortlist of bidders.

  • BBC shortlists three bidders for HR services

    BBC shortlists three bidders for HR services

    MUMBAI: UK pubcaster,BBC has announced a shortlist of bidders selected to the final round in the procurement process for the partial outsourcing of HR Services for the corporation. The three companies that have madeit to the third stage of the bidding process are Accenture, Capita and Xchanging. The three finalists were chosen because of their strategic and service delivery capability.

    The bids received from the long listed bidders were of high quality and through a rigorous EU procurement process conducted by BBC’s evaluation team.BBC People director ,Stephen Dando said, “We have been impressed by the quality of the bids and all three bidders deserve to have reached the shortlist stage. We look forward to working with them more closely over the next few months and, as our timetable to complete the process is on track, we envisage announcing the winning bidder early in the New Year.”

    Final negotiations are expected to take place at the end of this year and the contract with the successful supplier is due to become operational from spring 2006. The procurement process follows an internal review which proposed that a number of services should be outsourced. The review team identified this as one of the measures to help put extra resources into programmes as part of BBC’s radical plans to transform the organisation into a simpler and more creative digital broadcaster.

    The areas where BBC is looking for a supplier to undertake are recruitment, remuneration, development, HR administration services, relocation, occupational health services and disability access services. The preference is to award one contract for all of the services, however BBC will award more than one contract where it is deemed commercially advantageous to do so, or where this is necessary to achieve the required service standards.

    Hewitt Associates declined to respond to the Request for Proposal on the grounds that our outsourcing proposal does not fit with Hewitt Associates’ outsourcing approach.

    BBC says that its staff and unions are being kept fully informed during the process. BBC People was formed in 2001, bringing together for the first time the vast majority of BBC’s functional HR specialists. The division supports the whole employment process. It supports BBC staff, casuals and some freelances based within multiple UK locations and internationally, and deals with the significant ‘churn’ associated with new hires/leavers.