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Tag: Sheshgiri Kamath

  • PwC India and Kapture CX dial Up the future of agentic automation

    PwC India and Kapture CX dial Up the future of agentic automation

    MUMBAI: Call it the new CX factor where agents don’t just listen, they lead. In a major push towards redefining customer experience, Kapture CX, the agentic AI-powered CX platform, has partnered with PwC India to roll out a new generation of scalable automation solutions. The focus? Taking enterprises from task execution to intelligent orchestration, especially in sectors like Retail, Consumer, and BFSI.

    Unlike the typical chatbot hype, this alliance promises to deliver serious muscle behind the buzzwords. The partnership brings together Kapture CX’s proprietary LLMs and industry-specific AI approach with PwC India’s heavyweight experience in enterprise implementation and deep domain know-how.

    “Agentic automation is transforming how enterprises operate, shifting from task execution to intelligent orchestration. At PwC India, we’re helping clients lead this shift by harnessing this through purposeful collaborations. Our partnership with Kapture CX brings next-generation automation to the front lines of customer experience to drive smart efficiency and build agile, future-ready enterprises,” said PwC India chief client and alliance officer, Manpreet Singh Ahuja.

    The solutions will span contact centres, employee experience modules, and voice agents moving beyond generic automation to contextually intelligent interactions that can act, learn, and evolve.

    “With PwC India’s agentic automation solutions, we are paving the way for a smarter and more agile future for our clients. We are at the forefront of helping organisations reimagine the art-of-possible, enabling them to turn modern-day technology disruption into a competitive advantage,” said PwC India partner and leader of agentic automation Sumit Srivastav.

    Kapture CX’s AI isn’t just reactive, it’s proactive. Designed to automate workflows, enhance business operations, and cut costs, its AI agents aim to become a seamless extension of enterprise teams.

    “Partnering with PwC India marks a significant milestone for Kapture CX. Our AI agents are designed not just to respond but to act, automate workflows, and enhance business processes across industries. Together with PwC India, we are set to redefine how organizations harness Agentic AI for scalable, efficient, and cost-effective automation,” added Kapture CX co-founder and CEO Sheshgiri Kamath.

    Wrapping up the alliance’s vision Kapture CX VP for partnerships and alliances Nibha Kothari summed it up saying, “This collaboration is a strategic catalyst amplifying the potential of agentic AI to drive agentic automation at scale. By uniting Kapture’s advanced capabilities with PwC India’s enterprise depth, we’re delivering transformative, future-ready solutions. It’s been a privilege working alongside PwC India’s exceptional team, and we’re energized by the bold innovations we’ll shape together.”

    If you thought automation was just about bots, think again, this partnership is handing the mic to AI agents that know how to listen, lead, and leap ahead.

  • Kapture CX & Aether Global partner to deliver integrated customer experience in the Philippines

    Kapture CX & Aether Global partner to deliver integrated customer experience in the Philippines

    Mumbai: Kapture, a leading SaaS-based customer experience (CX) platform has recently announced its strategic partnership with Aether Global, a distinguished technology solutions provider headquartered in the Philippines to enhance comprehensive and integrated customer experience in the region.

    The collaboration marks a significant milestone in Kapture’s expansion efforts in the Southeast Asian region and reinforces its commitment to delivering innovative and efficient CX solutions.

    As part of the collaboration, Aether Global will now serve as a key reseller of Kapture’s comprehensive CX solution suite in the Philippines. The partnership brings together the strengths of both organisations to address the growing demand for advanced customer engagement tools and analytics in the rapidly evolving business landscape.

    “We are excited to join hands with Aether Global in our mission to transform customer experiences across the Philippines,” said Kapture CEO and co-founder Sheshgiri Kamath. “This collaboration reflects our commitment to providing businesses with state-of-the-art CX solutions that drive growth and foster lasting customer relationships. Aether Global’s reputation for excellence and deep understanding of the local market makes them an ideal partner as we expand our footprint in Southeast Asia.”

    Known for providing integrated SaaS solutions, Kapture’s CX empowers businesses to seamlessly manage customer interactions across various channels, analyze data to derive actionable insights, and enhance overall customer satisfaction. By joining forces with Aether Global, Kapture aims to leverage the local expertise and market knowledge of its partner to better cater to the unique business needs in the Philippines.

    Expressing enthusiasm about the partnership, Aether Global’s CEO, Emvin Vidola, said, “I am very excited about the possibilities and opportunities that will be brought by the combination of Aether Global’s expertise in the CX space and Kapture’s powerful and easy-to-use capabilities. I believe that this partnership will enable businesses in the region to go above and beyond the usual digital experience given by other available technologies.”

    The collaboration between Kapture and Aether Global is poised to bring about transformative changes in how businesses approach customer interactions, providing them with the tools they need to stay ahead in today’s competitive market.

  • Kapture CX appoints Deepak Leelavinothan as VP of products

    Kapture CX appoints Deepak Leelavinothan as VP of products

    Mumbai: Kapture CX, the SaaS-based Customer Experience platform, has appointed Deepak Leelavinothan as the Vice President of Products.

    He comes with a track record of driving product innovation and enhancing customer experience through his impressive 16 years of experience in the IT domain.

    Leelavinothan’s expertise encompasses a wide range of skills in product management like product strategy, market research, product launches, roadmapping, prioritization, and customer experience.

    He has a remarkable experience in successfully launching products from the ground up, and driving innovations in the B2B and B2C space. Leelavinothan is a technology enthusiast and is an expert in the CRM, e-commerce, and the customer experience domains. He is also an organic gardener, and a travel and music enthusiast.

    Commenting on his appointment, Kapture CX CEO & co-founder Sheshgiri Kamath said,” We are delighted to have Deepak onboard. His vast experience in product management will play a critical role in fortifying our commitment to customer-centric innovations, Gen-AI capabilities, and global expansion delivering exceptional value to our customers.”

    Leelavinothan holds a BE., and MS., in Computer Science, and an MBA (BITS Pilani). Prior to joining our team, he served as a Product Manager lead at Flipkart, where he launched and scaled their new Electric Vehicles business, which is among the fastest growing verticals at Flipkart.

    Commenting on the same, Leelavinothan said, “ I am excited to join the Kapture CX leadership team and be part of a company that is at the forefront of revolutionizing SaaS based customer support solutions and help shape the strategic vision of Kapture CX’s product portfolio.  As the pivot to digital experiences keeps growing each year, our customers have prioritized their focus on powerful AI-driven CX solutions that can bring down support costs and offer customer delight. Together with my incredibly passionate team at Kapture CX, we’re defining a rapid innovation-driven, sustainable growth path to establish ourselves as one of the world’s most loved pioneers in the customer support software industry.”

  • Kapture CX collaborates with Nana Direct to offer an immersive customer experience

    Kapture CX collaborates with Nana Direct to offer an immersive customer experience

    Mumbai: Nana Direct- Saudi Arabia one of the most trusted online grocery shopping apps is dedicated to redefining the grocery delivery concept for consumers across the region. It has recently onboarded Kapture CX- a renowned SaaS-based customer experience platform in India to develop a roadmap to automate and scale its customer support system, offering a seamless customer experience to all its users.

    Developed by a team of ambitious Saudi youth who aspire to build a sophisticated shopping and delivery system, Nana Direct streamlines the online grocery shopping journey with the highest–quality products and the fastest delivery solution.

    The company has acquired a phenomenal user base that results in a substantial influx in the number of tickets raised, forcing the company to onboard an increased number of customer agents and meet the unprecedented rise in volume. With the integration of Kapture, Nana Direct aims to expand its support system without impacting the key contact centre metrics like average handling time, response times and customer happiness metrics like CSAT rates.

    Kapture CX CEO and co-founder Sheshgiri Kamath said, “As a comprehensive CX platform, Kapture helps Nana Direct to scale its contact centre operations without compromising the customer satisfaction scores. Quick commerce is one of our focus verticals and we are honored that the company has entrusted us to deliver an authentic customer experience that contributes to their growing customer ecosystem. We look forward to a long and mutually beneficial relationship.”

    Kapture CX’s advanced automation focuses on an omnichannel ticketing mechanism and chatbot to streamline the resolution process, further enhancing the overall customer experience. The platform seamlessly integrates with Nana Direct’s diverse touch points including Emails, WhatsApp, Call management, and all other systems involved in the customer resolution process. Subsequently, this has led to a considerable drop in support tickets, indicating the majority of the support queries are being resolved without customer support interaction.

    Delighted with the collaboration, Nana Direct senior manager of customer support Mohammed Almadani said, “We are happy with Kapture CX. The number of agents that were required to manage the inflow of tickets was high, but with Kapture our contact rate has decreased, indicating that customers don’t need to interact with the support to resolve many issues. It’s easy for the agents now to support many customers at the same moment. It’s an amazing omnichannel platform and we are sure we will continue to have more benefits from the platform.”

    In a digitally driven market landscape, Kapture CX enables customer centricity by bringing hyper-personalised capabilities for Nana Direct. By providing highly tailored solutions to its extensive customer base, the company is able to automate the customer support and resolution process, indicating most customer queries are resolved without interacting with customer support agents.

    Kapture provides a dedicated account manager for its clientele, who instantly connects with the user for any immediate issues or modifications and offers resolute solutions for the same. The SaaS-based CX company also conducts routine site visits to interact with the end user and be cognizant of their challenges.

  • Kapture CX appoints Chandrakanth PS as AVP sales-Middle East

    Kapture CX appoints Chandrakanth PS as AVP sales-Middle East

    Mumbai: Kapture CX, the SaaS-based customer experience platform, has appointed Chandrakanth PS as AVP sales-Middle East.

    Chandrakanth brings with him an impressive wealth of experience, totaling an outstanding 10 years in international sales leadership. With over a decade of experience as an international sales leader, Chandrakanth has honed a formidable skill set that includes in-depth knowledge of local business norms, etiquette, and laws—a vital asset for navigating international markets effectively. Throughout his illustrious career, Chandrakanth has demonstrated his prowess in managing the entire sales cycle, utilizing tools such as SalesForce, and providing invaluable coaching and mentoring to sales teams. He has made remarkable strides in B2B sales, solution selling, and strategic account development. Chandrakanth has not only contributed significantly to SAAS sales but has also excelled in account management and portfolio expansion. His exceptional skills in business planning, reporting, and customer relationship management have earned him recognition as an award-winning sales professional.

    Commenting on his appointment, Kapture CX CEO and co-founder Sheshgiri Kamath said, “Vikas and I are excited to welcome Chandrakanth to the Kapture team. We’ve been growing well in the Middle east market and bringing Chandra on board will accelerate this journey significantly for us. He’s a rockstar and has built out some great relationships over the course of his career. His expertise building and accelerating new geography expansion is a step in the right direction as we look to scale our solutions globally. We truly believe Chandra can help us drive leadership market share amongst enterprises in customer experience across the Middle east market.”

    Chandrakanth holds an MBA in Finance & Marketing from Kaplan University in Singapore. Before joining the Kapture CX, Chandrakanth made significant contributions as the associate director of sales at Locus, where he played a pivotal role in achieving their goals.

    Commenting on the same, Chandrakanth PS, AVP sales-Middle East, said, “I am focussed in the Middle East region, including Dubai, Saudi Arabia, Egypt, Kuwait, Bahrain, and Kenya. The Middle East is a vibrant and dynamic business landscape, with a strong emphasis on delivering exceptional customer service.  Kapture CX’s track record of helping over 1000+ businesses globally, coupled with their proven ability to drive significant improvements in team productivity, overall customer satisfaction, and operational cost reduction, makes them an ideal partner for businesses in the Middle East seeking to elevate their customer experience.By joining forces with Kapture CX, I am confident that we can support businesses in the Middle East to establish a strong foothold in the market and deliver exceptional customer experiences.”

  • Kapture CX appoints Garima Rai as VP marketing

    Kapture CX appoints Garima Rai as VP marketing

    Mumbai: Kapture CX, the SaaS-based customer experience platform, has appointed Garima Rai as the new vice president of marketing.

    A customer-focused business strategist, Rai has mastered the art of utilizing data and analytics to drive informed marketing decisions and deliver tangible business outcomes. Her belief in the adage ‘the proof of the pudding is in the eating’ resonates with her commitment to product-led growth. Her collaborative spirit shines through her history of partnering with business heads and product managers across diverse verticals and geographies for the successful launch of several market-leading products and solutions. Her expertise lies in assessing market potential, devising new market entry strategies, defining precise customer profiles and buyer personas, and shaping product roadmaps, to ultimately drive business growth.

    Commenting on her appointment, Kapture CX CEO & co-founder Sheshgiri Kamath said, “Vikas and I are excited to welcome Garima to the team and the rocketship that is Kapture. Garima arrives with an impressive 14-year journey as a seasoned marketer within the B2B software industry. Her wealth of experience and insights make her a valuable asset to our team, and we are genuinely excited to have her join us. This is a step in the right direction for both of us as we look forward to scaling Kapture together in the coming years.”

    Before joining the Kapture CX, Rai made significant contributions as a director of marketing at ClearTrail Technologies, where her efforts played a pivotal role in establishing market presence for Klera – a no-code data analytics and process automation platform. Now, she is poised to embark on this exciting new chapter with Kapture. Rai’s educational background includes a Master’s Degree in Business Administration from INSEAD, a testament to her dedication to continuous growth.

    Commenting on the same, Rai said, “I’m truly excited to join Kapture, a company with a remarkable track record of success and growth. I’m committed to building a marketing organization that is enrolled in the company’s strategic vision, and taking this extraordinary journey to even greater heights.”