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Tag: Shashank Shekhar Sharma

  • CRM gets chatty as Expedify plugs AI into the sales script

    CRM gets chatty as Expedify plugs AI into the sales script

    MUMBAI: Who needs dashboards when your CRM talks, thinks and works like a teammate? Expedify, the conversation-first platform that wants to make CRM feel more like collaboration than chore, has just launched what it claims is India’s first truly agentic, AI-native CRM. Designed to function more like a human team member than a data dump, the system uses built-in voice and chat agents to hold natural, real-time conversations across sales, marketing and service.

    Instead of humans endlessly toggling between spreadsheets and dashboards, Expedify flips the script: its AI agents do the calling, following-up, qualifying, scheduling, analysing and even launching campaigns all through a unified conversational interface across WhatsApp, voice, email and web.

    “This isn’t another tool you have to babysit,” said Expedify CEO and founder Shashank Shekhar Sharma. “It’s an intelligent teammate that thinks and talks in context, helping your team act faster and smarter without the usual drag of legacy CRMs.”

    Here’s what sets it apart:

    1    Lead qualification kicks off within 30 seconds of form submission.

    2    An AI Analyst delivers on-demand insights without dashboard deep dives.

    3    Multichannel campaigns across WhatsApp, email and voice can be launched without ever switching tabs.

    4    Teams can chat with the CRM itself to ask questions, trigger actions or close deals no dashboards needed.

    Expedify’s edge lies in its omnichannel default. Whether it’s a Whatsapp message, voice call, email or SMS, everything runs off a single rule engine and every customer interaction reflects back into the CRM automatically. For sectors like BFSI, edtech, real estate and retail, the tool dramatically reduces response time while ramping up personalisation.

    Setup takes just 30 minutes, making it plug-and-play even for lean teams. It also undercuts traditional enterprise CRM pricing with a freemium model and premium tiers starting at  19 dollar/month (Growth) and  200 dollar/month (Teams) for up to 10 users.

    Already in use across fintech, healthcare and edtech brands in India and Southeast Asia, Expedify is continuing to expand its AI agent library. The platform’s goal? To automate not just data but decisions so that sales teams can stop searching for insights and start acting on them.

    With its eyes set on redefining post-sale engagement, Expedify might just be the CRM that finally talks the talk and walks the walk.

  • Palicha-Vohra’s Zepto elevates Shashank Shekhar Sharma as CXO of Zepto Café

    Palicha-Vohra’s Zepto elevates Shashank Shekhar Sharma as CXO of Zepto Café

    MUMBAI: At just 22, Aadit Palicha and Kaivalya Vohra are racing past food-tech giants Swiggy and Zomato, proving that speed isn’t just a metric-it’s a revolution. Their Zepto, the lightning-fast disruptor of India’s consumer internet space, where quick bites meet quicker delivery.

    In a bold move to elevate its café division, Zepto has elevated Shashank Shekhar Sharma as its new chief experience Officer (CXO). With a mandate as sharp as its delivery timelines, Shashank steps into the driver’s seat to steer Zepto Café toward dominating the hyper-competitive food-tech arena.

    Zepto’s co-founder & CEO, Palicha commended Shashank’s exceptional contributions, “Shashank is a top-tier operator. I have had the personal privilege of learning from his combination of detail-oriented execution, strategic clarity, and most importantly, unrelenting obsession with the customer. Zepto Café has been built ground up by him, and I believe he has it in him to build one of the largest food QSR businesses in India.”

    Since Zepto Café’s inception, Shashank has been instrumental in shaping its journey. Reflecting on his promotion, he stated, “I am thrilled to take on this responsibility at such a pivotal time for Zepto Café. The online café model represents a paradigm shift in how urban India enjoys food and beverages, combining convenience, speed, and quality. As we introduce new menu items to the selection, we will remain meticulous in curating assortments that meet our high standards of quality consistency and taste. I look forward to working with our talented teams, sellers, and partners to build on this success and continue delighting users with exceptional experiences.”

    Shashank’s rich background in food tech, retail, and QSR spans nearly two decades. His proven track record in driving business transformation and scaling operations perfectly aligns with Zepto Café’s ambitious growth trajectory.

    Under his leadership, Zepto Café is set to strengthen its footprint and redefine urban India’s food and beverage experiences.