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  • India has biggest appetite for mobilecCommerce states SAP Study

    India has biggest appetite for mobilecCommerce states SAP Study

    BENGALURU:  Consumers in India are leading the demand for mobile commerce services, with 97 per cent of consumers asking for more mobile interactions with banks, telcos, retailers, utilities and other businesses. SAP AG recently announced the study findings for India which indicates an impressive traction of mobile commerce in the country with 80 per cent of the population making parallel usage of the mobile phones other than just calls and text messages.

    More than half of the consumers in India indulge in maximum mobile purchases for entertainment service like cinema, theatre shows, DVDs, sport games (53 per cent) followed by music downloads (48 per cent) says the study.

    The surging popularity of mobile commerce in the country also highlights the increase in the internet penetration with 63 per cent of consumers accessing the internet on their mobile at least once a day.  65 per cent of the users feel mobile is a convenient mode of transaction leading to a greater consumer adoption in this segment.

    The study found that India scores high in using mobile for banking transactions when compared to other countries in the world. As per the statistics, excluding voice messages, most of the mobile owners turn to their mobile phones for bill payments (78 per cent), bank transactions (72 per cent) and for setting up a new account (74 per cent).

    “The dynamic nature of business as well as the freedom to operate from different parts of the world and at odd times has created a need for mobile commerce becoming mainstreamed,” said SAP Platform & Technology Business at SAP  Head – Sales -Neeraj Athalye, “Our strategy and solutions – unwired by mobile apps and fueled by in-memory and advanced analytics – underscore our unique ability to enable companies from the boardroom to shop floors, to better anticipate, accelerate and differentiate their business.”

    Mobile Transactions in India

    The research shows how mobile based transactions have gained popularity in India and has become an integral part of the consumer’s life.

    *More than half of the consumers in India indulge in maximum mobile purchases for entertainment service like cinema, theatre shows, DVDs, sport games (53 per cent) followed by music downloads (48 per cent)

    *The other key purchases via mobile are clothes/footware/other attires (47 per cent) and books or e-books (40 per cent)

    While embracing the appetite for mobile purchase adoption, it is vital that organisations looking to develop products and services for India are able to balance the desire for ease and convenience with security requirements:

    *In the study, 57 per cent of users in the country believe that once they gain confidence in mobile security, they will increase their mobile payment activity

    *Providing services that are lower cost (24 per cent) and personalised (33 per cent) will encourage mobile owners to make more bank transfers through their mobile phones, in turn increasing the mobile based consumption in India

    *Consumers in India are driven to buy goods using their mobile phone by exclusive offers (33 per cent) and coupons (26 per cent).

    The research also reflects that ease of use is a core principle that will accelerate overall user adoption in the telecommunications industry

    *Free minutes, texts and Web use (26 per cent), personalized services (28 per cent) and lower cost services (26 per cent) will encourage consumers in India to use their mobile to check usage data for their mobile account.

    Research Methodology

    3,288 interviews were conducted with adults aged 18+ who own a mobile phone (basic or smartphone) in APAC (China n=1000, India n=1050, Japan n=651, Australia n=587).

    Respondents completed an online survey in March/April 2013. Research conducted by Loudhouse, an independent research agency based in London.

  • Efforts on to make IT available to rural areas: economic survey

    Efforts on to make IT available to rural areas: economic survey

    NEW DELHI: The Government has formulated a proposal to establish 100,000 Common service Centres (CSCs) in rural areas, which will serve not only as the front-end for most government services but also as a means to connect the citizens of rural India to the World Wide Web.

    According to the Economic Survey 2006-07 tabled in Parliament today by Finance Minister P Chidambaram, the scheme will be implemented through Public Private Partnership (PPP). An outlay of Rs. 57.42 billion has been approved of which the share of the Central Government and the State Governments would be Rs 8.56 billion croe and Rs 7.93 billion, respectively. The balance would be invested by the private sector.

    Listing the Policy Initiatives For Electronics and IT Sector, the Survey says that In order to ensure that the benefits of IT reach the common man, the Government has initiated a move to make available tools and fonts in various Indian languages freely to the general public. Tamil, Hindi and Telugu software tools and fonts have already been released. All Indian languages are expected to be covered in the next one year.

    A proposal for Electronics and IT Hardware Manufacturing Policy is also under consideration which aims to rationalize tariff structure on capital goods and inputs, unify manufacturing for domestic market and exports, facilitate registration of international patents, transfer state-of-the-art technology (TOT) and enhance Research and Development.

    The Information Technology Amendment Bill has been introduced in the Parliament on 15 December, 2006 to put in place technology applications, security practices and procedures relating to such applications. Furthermore, it addresses the issue of technological neutrality in IT laws as recommended by UNCITRAL Model Law on Electronic Signature.

    The Survey noted that the Indian IT-enabled Services and Business Process Outsourcing (ITES-BPO) have demonstrated their superiority, sustained cost advantage and fundamentally-powered value proposition in the international market. The software and ITES exports from India grew from $12.9 billion (Rs 582.4 billion) in 2003-04 to $17.7 billion (Rs 782.3 billion) in 2004-05. Software and ITES exports from India estimated at $23.4 billion during 2005-06 was up 32 per cent from the previous year.

    This sector is growing with Indian companies expanding their service offerings, enabling customers to deepen their offshore engagements and shifting from low-end business processes to high-value ones.

    While there have been no spectacular achievements in the hardware segment as in the case of the software segment of the IT sector, there has been a steady progress in production and exports of hardware.

    Contrary to some popular misperceptions, the growth of the IT and ITES sector has had a salutary effect on the employment scenario with total number of professionals employed in this sector growing from an estimated 284,000 in 1999-2000 to
    1,287,000 in 2005-06. The increase in the number of employed person in the sector wasas high as 230,000 in 2005-06 itself. In addition, Indian IT-ITES is estimated to have helped create an additional 3 million job oppurtunities through indirect and induced employment in telecom, power, construction, facility management, IT transportation, catering and other services. Government has taken several steps to further enhance this industry.

    With strong demand over the past few years placing India among the fastest growing IT markets in the Asia-Pacific region, the industry’s contribution to GDP rose from 1.2 per cent in 1999-2000 to an estimated 4.8 per cent in 2005-06. Indian companies are enhancing their global services delivery capabilities through a combination of greenfield initiatives, cross-border mergers & acquisitions, partnerships and alliances with local players. This is enabling them to execute end-to-end delivery of new services. Global software giants such as Microsoft, Oracle and SAP, have established their captive development centres in India.

    A majority of the companies in India have already aligned their internal processes and practices to international standards such as ISO, CMM, and Six Sigma. This has helped establish India as a credible sourcing destination. As of December, 2006, over 400 Indian companies have acquired quality certifications with 82 companies certified at SEI CMM Level 5 – higher than any other country in the world.
     

  • BBC to outsource financial services to India based Xansa

    BBC to outsource financial services to India based Xansa

    MUMBAI: UK pubcaster the BBC is outsourcing some of its accounting and financing services to India in a move aimed at saving 20 million pounds a year for the next decade. The BBC has selected Xansa as the preferred supplier for the BBC’s outsourced finance and accounting services. The new contract will run for a period of ten years.

    It is the result of the re-tendering of services that were successfully outsourced to Medas, a wholly-owned subsidiary of EDS, in 1997. Xansa will work closely with the BBC to deliver finance and accounting services across the BBC, including purchasing and sales transaction processing, artist and contributor payments, financial management and project accounting, payroll processing and expenses and customer support.

    The ten-year contract will cost the BBC approximately £8.5 million per annum, and will generate savings for the BBC in the region of £20 million per annum. This will be a major contribution to the BBC’s target of releasing £355 million of savings to invest in programmes and services.

    The BBC is currently conducting a simplification of its business processes as part of its Future Finance programme, which is delivering further savings of £17 million.

    Xansa will provide their services from a blend of locations in the UK and India. All voice contact (Customer Support) with Xansa will remain in the UK; other services, including transaction processing, will be carried out at Xansa’s location in Chennai, India.

    In this way the BBC is taking advantage of the significant savings of globalisation while maintaining the benefits of more local customer support. The original outsourcing of these services to Medas in 1997 was seen at the time as being a ground-breaking deal which included a successful implementation of a common systems platform (SAP) across the BBC.

    Medas also successfully transformed the BBC’s transaction processing operation, delivering a fit-for-purpose and efficient service to the BBC. Xansa was selected from a shortlist of four companies (Capita, EDS, Infosys BPO and Xansa) after a rigorous evaluation process against a number of criteria which included value for money, cultural alignment with the BBC, service delivery capability; the ability to drive improvements to the BBC’s business and financial processes, and transition and exit planning.

    Xansa will act as prime contractor working with Siemens Business Services.

    BBC group finance director Zarin Patel said, “I congratulate Xansa on winning this major contract. The BBC will benefit from Xansa’s proven expertise in managing outsourced Finance and Accounting Services, and we look forward to developing a close relationship with them. I believe this is an excellent deal for the BBC, and I am confident that Xansa will help us further to transform our finance and business processes.

    “By moving our transaction processing to India we are demonstrating that we are prepared to take bold and imaginative decisions that offer the licence-fee payer great value for money, while still maintaining the highest quality of service delivery. I would like to thank our colleagues in Medas for their valuable support over the last nine years: in that time they have helped us transform the BBC’s finance and accounting processes, delivered a sound SAP implementation, managed our transaction processing, expenses and business systems and left us with a fit and stable operation to build on in the future.”

    Xansa CEO Alistair Cox said, “We are delighted that Xansa has been selected as preferred partner to deliver Finance and Accounting Services across the BBC. Our expert technology and back office services allows our clients to do more with their own business and we are confident that we will, as the UK leader in F&A services, enable the BBC to minimise its administrative costs and to free up funds to invest in its own core business of creative programming.

    “We are particularly pleased to be the BBC’s first offshore BPO partner, and this week’s award win as offshore operator of the year is another terrific endorsement of our leading offshore position and capability.”