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Tag: Route Mobile

  • Route Amplify 2.0: Route Mobile & CNBC-TV18 spotlight digital communication and identity

    Route Amplify 2.0: Route Mobile & CNBC-TV18 spotlight digital communication and identity

    Mumbai: Route Amplify, a conclave presented by Route Mobile Ltd, a CPaaS provider for enterprises, OTT players, and mobile network operators in association with CNBC-TV18, showcased conversational solutions, customer experience breakthroughs, and digital trust strategies on 27 September in Mumbai. Designed to advance cloud communications and digital identity, Route Amplify 2.0 brought together thought leaders, industry experts, and key stakeholders from around the world, fostering discussions to shape the country’s largest CPaaS-focused conclave.

    The esteemed speakers at the event included Edelweiss Group chairman Rashesh Shah; Route Mobile MD and Group CEO Rajdip Gupta; former World No. 1 badminton player Saina Nehwal; HDFC Bank chief digital officer Anjani Rathor; Restaurants Brand Asia group chief technology officer Kiran Komatla; PwC India managing director – customer transformation Vivek Srivastava; Google head of strategic partnerships Abhinav Jha; Deloitte partner – customer strategy & design Vivette D’cruz; Landmark Group customer & loyalty product leader (Middle East) Emily Ong; Godrej Consumer Products Ltd head of business transformation & digital Vijay Kannan; and Amazon Web Services head of customer solutions – CIO advisory (India & South Asia) Dr Bishwajit Mohapatra.

    Building on the success of the first season, Route Amplify Season 2 focused on the themes of ‘Conversations & Trust,’ exploring trends, innovations, and insights across industries, with special emphasis on Generative AI’s role in customer experience.

    India, the second-largest market for OTT consumption after China, lacked a CPaaS-focused event. Route Mobile, a global CPaaS player, initiated this platform to shape the future of digital communications.

    The event also offered a platform for networking and knowledge sharing, highlighting the impact of cloud communications on businesses globally.

    Route Mobile MD & Group CEO Rajdipkumar Gupta said, “With Route Amplify Edition 2.0, we aim to build on the momentum of last year’s success and enthusiasm, creating an even more enriching platform for industry leaders to unite and drive innovation to shape the future of digital communications. Our primary goal is to foster discussions that will lead to real-world developments and solutions in these vital areas.”

  • Route Mobile subsidiary elevates Shefali Sharma as CEO

    Route Mobile subsidiary elevates Shefali Sharma as CEO

    Mumbai: Route Mobile Ltd on Tuesday announced the promotion of Shefali Sharma as chief executive officer (CEO) and appointed Ramachandran Sivathanu, member of the board, as chief operating officer (COO) of its wholly-owned subsidiary, Call2Connect India, with immediate effect.

    Sharma is a seasoned business leader with over 26 years of experience, largely working in the ITeS sector, and has worked with companies like Omnia, Spanco, & Spice among others. She has been an integral member of the company since 2012, having held several key leadership portfolios during her tenure. As CEO of Call2Connect, Sharma will be responsible for driving innovation, nurturing talent, and growing the business at the company.

    Sivathanu is an industry veteran with in-depth telecommunications expertise and has worked with companies like Loop Telecom, Meridian Mobile, RPG Cellular Services, and Red Bottle Telecommunications Consultancy.

    “Shefali has displayed excellent leadership in steering the company through a turbulent 2020 ensuring business continuity, and as we pivot to the next normal, I am confident that Call2Connect is on the right path of success in her leadership. Ramachandran’s rich technology & telecom experience can add depth to the business operations at Call2Connect,” said Route Mobile Ltd, MD and group CEO, Rajdipkumar Gupta.

    “The business process outsourcing industry is growing rapidly and will be worth an estimated $52 billion globally by 2023. Both Shefali as well as Ramachandran bring in years of experience and are fully capable to accelerate Call2Connect’s potential to tap this addressable market,” he added.

    “Customer and employee first are two key elements that make successful organisations. I’m honored to lead a company that prioritises its customers’ needs and nurtures its employees to become successful leaders,” Sharma said. “As a company, we are well-positioned to accelerate growth with agility in giving the best possible ITeS solutions to our clients, and make Call2Connect the employer of choice.”

    “I am excited to be a part of the next phase of growth for Call2Connect with Shefali Sharma and under the leadership of Rajdipkumar Gupta,” Sivathanu said. “The ITeS sector is rapidly evolving and digital technologies are constantly changing customer communication. Call2Connect’s customer-centric approach and high-quality service delivery make us a partner of choice for businesses wanting to re-think their outsourcing strategy.”