ITV

Tag: Rashi Gupta

  • Rezo.ai introduces ‘Converse’ – Conversational AI for enriched customer experience this festive season

    Rezo.ai introduces ‘Converse’ – Conversational AI for enriched customer experience this festive season

    New Delhi: Rezo.ai – A Conversational AI platform is disrupting the customer service segment in India with its cutting-edge solution, CONVERSE, for richer customer experience this festive season. With the ability to understand the customer mood, predict interest levels, jargons, and lingos, CONVERSE provides appropriate and personalized responses to customer queries.

    During festive season, there is a sudden in sales across industries like Travel, Ecommerce, Insurance, etc. Increased sales also mean that sellers need to ramp up their customer support teams to be able to handle customer queries regarding the change in order, delivery timing, complaints, replacement, refunds, feedback and much more. The customer expectation remains intact and they look to have real-time personalised responses to their queries along with frictionless, on-demand and data-driven experience to help them take better decisions. Rezo.AI is helping brands provide enriched customer experience with its solution CONVERSE that delivers intelligent communication with a human-like context.

    Rezo.ai’s team has worked dedicated for 2 years to build their proprietary algorithms primarily using Natural Language Processing and Machine Learning. Its solutions help understand human conversations, interpret them and respond by automating workflows. Their technology is language agnostic and providing real-time assistance to customers through different mediums like WhatsApp, Email, Live Chat and Social Media.

    Commenting on the same, Rashi Gupta (Ph.D.), Co-founder & Chief Data Scientist at Rezo.ai says, “Brands are expecting bumper sale during festive period and are required to add agility, nimbleness, efficiency, and effectiveness to their customer services. The festive season provides great opportunity for us to deploy our Conversational AI technology that allows businesses to accommodate the surge in traffic without ramping up the teams or getting stressed about the response time, making it a profitable affair for businesses on one hand, and enriching experience for customers on the other. We have enabled both pre-sales, as well as post-sales customer, queries over WhatsApp and Email for multiple enterprises, by handling up to 90% of conversational traffic end-to-end with personalized responses.”

    Rezo.ai is the first company to introduce Conversational bots over Whatsapp. Leveraging the benefits of CONVERSE, Rezo.ai powers next-gen customer support for brands like Aurelia, W, Delhivery, Car Dekho, etc to help them build personalized relationships with their customers without much assistance.

  • Rezo.AI brings email automation to enable brands transform customer experience

    Rezo.AI brings email automation to enable brands transform customer experience

    MUMBAI: Rezo.AI, an AI-driven platform disrupting the customer services segment in India with its pioneering technology has announced its key product offering – email automation. Leveraging the benefits of email, Rezo.AI’s Conversational AI engine is helping brands build personalised relationships with customers without the need for human intervention.

    For years, brands have been engaging with customers through email. In order to make the most out of the powerful tool, there is a need to automate repetitive functions. Banking upon the machine learning algorithms that Rezo.AI has built over the past 2 years, it is able to easily transform the customer experience by automating workflows and providing real-time assistance to customers.

    Today, customer demands seamless services across all channels based on their real-time behaviors and interactions with the brand. They expect to have personalised, frictionless, on-demand and data-driven experience helping them to make a better decision. Rezo.AI helps brands with AI automated responses to engage with customers. It has successfully enabled pre-sales as well as post-sales queries over email for multiple enterprises, by handling up to 90 per cent of conversational traffic with personalised responses.

    Commenting on the same, Rezo.AI co-founder & chief data scientist Rashi Gupta said, “Customer experience (CX) is taking center-stage in an era where superior products and services alone are no longer sufficient to attract and retain customers. Therefore, integrating emerging technologies to automate the ways in which an enterprise interacts with its customers has become a necessity. With Rezo.AI’s email automation solution, brands will be able to understand their customers at a deeper level, and predict what they really want, helping them craft relevant campaigns and product experiences at an effective cost.”

    India is witnessing a significant digital and technological transformation hence, changing the way customers perceive and interact with organisations. Rezo.AI enables businesses to respond to these changes quickly and use emerging technologies to transform their business operations. Recently, a first in the industry, Rezo.AI also introduced WhatsApp Automation that is currently being leveraged by various brands including CarDekho.