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Tag: QoS

  • TRAI QoS implementation stayed by Delhi HC awaiting Madras HC verdict

    TRAI QoS implementation stayed by Delhi HC awaiting Madras HC verdict

    MUMBAI: The Delhi High Court has stayed TRAI’s QoS regulations till the time the Madras High Court gives its judgement in TRAI tariff order case.

    Earlier, joining issues with a petition being heard by the Supreme Court on a similar matter, the Madras High Court had, three weeks ago, directed the federal government to clarify on the existing regulatory setup governing contents aired by television channels in India. The Supreme Court is hearing a similar case and has enquired from the central government whether it had a proper mechanism in place to regulate TV content.

    Prior to that, the Madras HC had, on 31 July, reserved orders on the Star India-Vijay TV challenge to the jurisdiction of TRAI to issue tariff orders.  The court received a compliance report from its registry that all parties had filed their written submissions.

    In the most recent development, the Delhi High Court bench, comprising acting chief justice Gita Mittal and justice C Hari Shankar, stated that it would wait for the verdict of the Madras High Court in relation to the tariff order dispute before deciding on the prayers of Tata Sky and Bharti Telemedia. Till that time, the implementation of TRAI tariff order, interconnect regulations and QoS (quality of service) and  consumer protection regulations would not be effected.

    The two companies had questioned the validity of the QoS.

    ALSO READ :

    Star India-TRAI jurisdiction case to come up in Madras HC today

    Govt rules out TV channel categorisation (updated)

    TRAI can only regulate transmission, not broadcast material: Star tells Mds HC

    SC stays new TRAI tariff, asks Madras HC to complete hearing in four weeks

  • Star-TRAI case hearing in Madras High Court starts

    NEW DELHI: Final hearing commenced in the petition by Star India and Vijay TV challenging the jurisdiction of Telecom Regulatory Authority of India to issue tariff orders on the ground that content came under the Copyright Act.

    Although the Supreme Court had in early May while staying the tariff order directed the Madras High Court to complete hearing within four weeks, the high court had earlier this month listed matter to come up for today.

    Heeding the directive of the apex court to hear the matter on a day-to-day basis, the hearing which commenced today will continue for another two or three days until it is concluded.

    The hearing in the court was today confined to hearing the counsel for Star India who is expected to continue tomorrow as well. This will be followed by counsel of the TRAI and the Union of India.

    Meanwhile, TRAI TV reference interconnect offer (RIO) and Quality of service order (QoS) came into effect from 2 May following the order of the High Court.

    Although the high court chief justice Indira Banerjee and Justice M Sundar had listed the matter for 12 June, it issued directions before that date that the matter would come up today (on Tuesday).

    In the hearing in April-end, it had said Section 3 of the Tariff order and all other consequences of such implementation/enforcement would be subject to the outcome of the main petition.

    Apart from the Tariff order which had originally been issued on 10 October last year, the regulator also issued the DAS Interconnect Regulations which had been issued on 14 October last year, and the Standards of Quality of Service and Consumer Protection (Digital Addressable Systems) Regulations which had been issued on 10 October last year.

    The orders can be seen at:
    http://trai.gov.in/sites/default/files/Tariff_Order_English_3%20March_20…
    http://www.trai.gov.in/sites/default/files/QOS_Regulation_03_03_2017.pdf
    http://www.trai.gov.in/sites/default/files/Interconnection_Regulation_03…

    Also Read:

    Decks cleared for TRAI tariff order implementation as HC declines stay (updated)

    Star India case questioning TRAI jurisdiction over content postponed 

  • Net Neutrality ideas date open till 28 Feb

    MUMBAI: The Telecom Regulatory Authority of India (TRAI) issued a Consultation Paper on Net Neutrality on 4 January, 2017 inviting written comments from the stakeholders by 15 February, 2017 and counter comments by 28 February, 2017.

    On request from the stakeholders, the last date for receipt of written comments, if any, from the stakeholders has been extended up to 15th March, 2017 and counter comments by 22nd March, 2017.

    Written comments on the Consultation Paper may be sent, preferably in electronic form, to Advisor (QoS). All comments will be posted on the TRAI’s website.

    Also Read:

    http://www.indiantelevision.com/iworld/telecom/trai-issues-fresh-paper-seeking-views-on-net-neutrality-definition-170105

    http://www.indiantelevision.com/regulators/trai/free-data-net-neutrality-discussion-on-trai-paper-to-be-held-161020

    http://www.indiantelevision.com/regulators/trai/trai-chief-pending-das-tariff-interconnect-qos-norms-by-year-end-161212

  • Decongestion: Jio hails Airtel’s fair practice

    Decongestion: Jio hails Airtel’s fair practice

    MUMBAI: Reliance Jio has welcomed Airtel’s decision to provide moreB points of interconnection in line with fair business practices and Trai regulations. Bharti Airtel Limited has indicated its decision in its press statement.

    RJIL has been writing regularly to Airtel and other incumbent operators regarding its requirement for interconnection capacity over the last few months. Necessary details have been provided to Airtel from time to time, highlighting the urgency of the requirement and the impact on Quality of Service parameters. However, no action was taken over the last several weeks, resulting in non-compliance of Trai regulation on quality of service which mandates that POI congestion should not affect more than one call in every 200 calls made.

    The situation deteriorated significantly in the last few weeks, with over 75 calls failing out of every 100 call attempts. In last 10 days alone, over 22 crore calls on the Airtel network failed, while 52 crore calls failed cumulatively on the networks of the three incumbent operators viz. Airtel, Vodafone India Ltd and Idea Cellular Ltd.

    While RJIL has rolled out a state-of-the-art network, the benefits of superior voice technology have been denied to Indian customers due to the POI congestion. Indian customers have not been able to enjoy RJIL’s free voice offer as a result of such anti-competitive behaviour of incumbent operators.

    RJIL has been raising the issue of insufficient POIs as anti-competitive aimed at hindering the entry of a new operator. Such hurdles result in poor experience for RJIL customers who are trying to make calls to incumbent operators’ networks. “We have repeatedly appealed to the incumbent operators to create a fair and reciprocal framework of coopetition that is good for India and Indian customers,” RJIL stated.

    On the unsubstantiated apprehension regarding asymmetric voice traffic raised by Airtel, RJIL clarified that the voice traffic on its network is in line with industry trends and as expected for any new operator. When a new operator begins its operations, its customer base is understandably low and a large proportion of these are new numbers that are not yet in the address book with whom they communicate. Therefore, in the early days of operations of any new operator, there are more outgoing calls than incoming calls. Over time, as the customer base grows, this asymmetry reduces and the traffic becomes symmetric.

    RJIL’s outgoing traffic is less than two calls per customer per hour even during peak traffic period, which requires only a reasonable number of POIs. These calls are not to one operator but distributed over all the operators. Incumbent operators are describing such a modest call rate as a Tsunami of traffic from RJIL.

    Moreover, asymmetry of traffic has absolutely nothing to do with the number of POIs required, which is based on the total traffic in both directions and not just in one direction. The equipment required for POI are two-way trunks, which means that the same equipment is used for both directions. No additional equipment is needed for handling the calls coming from RJIL to the other operator. It is therefore in customer interest to have adequate interconnection capacity irrespective of direction of traffic.

    RJIL hoped that Airtel as well as other incumbent operators would enhance the PoIs sufficient to meet their license obligation of QoS with immediate effect and maintain these parameters on an ongoing basis.

  • Decongestion: Jio hails Airtel’s fair practice

    Decongestion: Jio hails Airtel’s fair practice

    MUMBAI: Reliance Jio has welcomed Airtel’s decision to provide moreB points of interconnection in line with fair business practices and Trai regulations. Bharti Airtel Limited has indicated its decision in its press statement.

    RJIL has been writing regularly to Airtel and other incumbent operators regarding its requirement for interconnection capacity over the last few months. Necessary details have been provided to Airtel from time to time, highlighting the urgency of the requirement and the impact on Quality of Service parameters. However, no action was taken over the last several weeks, resulting in non-compliance of Trai regulation on quality of service which mandates that POI congestion should not affect more than one call in every 200 calls made.

    The situation deteriorated significantly in the last few weeks, with over 75 calls failing out of every 100 call attempts. In last 10 days alone, over 22 crore calls on the Airtel network failed, while 52 crore calls failed cumulatively on the networks of the three incumbent operators viz. Airtel, Vodafone India Ltd and Idea Cellular Ltd.

    While RJIL has rolled out a state-of-the-art network, the benefits of superior voice technology have been denied to Indian customers due to the POI congestion. Indian customers have not been able to enjoy RJIL’s free voice offer as a result of such anti-competitive behaviour of incumbent operators.

    RJIL has been raising the issue of insufficient POIs as anti-competitive aimed at hindering the entry of a new operator. Such hurdles result in poor experience for RJIL customers who are trying to make calls to incumbent operators’ networks. “We have repeatedly appealed to the incumbent operators to create a fair and reciprocal framework of coopetition that is good for India and Indian customers,” RJIL stated.

    On the unsubstantiated apprehension regarding asymmetric voice traffic raised by Airtel, RJIL clarified that the voice traffic on its network is in line with industry trends and as expected for any new operator. When a new operator begins its operations, its customer base is understandably low and a large proportion of these are new numbers that are not yet in the address book with whom they communicate. Therefore, in the early days of operations of any new operator, there are more outgoing calls than incoming calls. Over time, as the customer base grows, this asymmetry reduces and the traffic becomes symmetric.

    RJIL’s outgoing traffic is less than two calls per customer per hour even during peak traffic period, which requires only a reasonable number of POIs. These calls are not to one operator but distributed over all the operators. Incumbent operators are describing such a modest call rate as a Tsunami of traffic from RJIL.

    Moreover, asymmetry of traffic has absolutely nothing to do with the number of POIs required, which is based on the total traffic in both directions and not just in one direction. The equipment required for POI are two-way trunks, which means that the same equipment is used for both directions. No additional equipment is needed for handling the calls coming from RJIL to the other operator. It is therefore in customer interest to have adequate interconnection capacity irrespective of direction of traffic.

    RJIL hoped that Airtel as well as other incumbent operators would enhance the PoIs sufficient to meet their license obligation of QoS with immediate effect and maintain these parameters on an ongoing basis.

  • Open House Discussion by TRAI on Quality of Service in DAS

    Open House Discussion by TRAI on Quality of Service in DAS

    NEW DELHI: With consumers and service providers still to get a full experience of digital addressable systems and the various rules relating to it, an Open House Discussion has been organized by the the Telecom Regulatory Authority of India late this week on Quality of Services in Digital Addressable Systems and Consumer Protection.

    Earlier in mid-June, Trai had extended its last date for receiving comments on its Consultation Paper of 18 May 2016 on the issue on the subject to 1 July with counter-comments by 8 July 2016.

    The Discussion is in Delhi on the afternoon of 28 July at the India International Centre.

    As the country moves towards the final phase of digital addressable systems, TRAI wanted to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI had also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for Digital Cable TV, Direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    In over fifty questions posed to stakeholders, it wanted to know the broad contours for Quality of Service Regulatory Framework for digital addressable systems.

    The regulator had asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers. What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wanted to know.

    Referring to a query often asked by stakeholders, the regulator wanted to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity. Should the use of e-CAF be facilitated, encouraged or mandated, it had asked.

  • Open House Discussion by TRAI on Quality of Service in DAS

    Open House Discussion by TRAI on Quality of Service in DAS

    NEW DELHI: With consumers and service providers still to get a full experience of digital addressable systems and the various rules relating to it, an Open House Discussion has been organized by the the Telecom Regulatory Authority of India late this week on Quality of Services in Digital Addressable Systems and Consumer Protection.

    Earlier in mid-June, Trai had extended its last date for receiving comments on its Consultation Paper of 18 May 2016 on the issue on the subject to 1 July with counter-comments by 8 July 2016.

    The Discussion is in Delhi on the afternoon of 28 July at the India International Centre.

    As the country moves towards the final phase of digital addressable systems, TRAI wanted to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI had also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for Digital Cable TV, Direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    In over fifty questions posed to stakeholders, it wanted to know the broad contours for Quality of Service Regulatory Framework for digital addressable systems.

    The regulator had asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers. What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wanted to know.

    Referring to a query often asked by stakeholders, the regulator wanted to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity. Should the use of e-CAF be facilitated, encouraged or mandated, it had asked.

  • TRAI allows more time for reactions on QoS methodology under DAS

    TRAI allows more time for reactions on QoS methodology under DAS

    NEW DELHI: With consumers still to get a full experience of digital addressable systems and the various rules relating to it, the Telecom Regulatory Authority of India has agreed to extend the last date for receipt on comments on its consultation paper on ‘Issues related to Quality of Services in Digital Addressable Systems and Consumer Protection’.

    Stakeolders can now send in their comments by 1 July and any counter-comments by 8 July 2016 to the paper issued on 18 May 2016. The earlier date was 17 June for receipt of comments and 1 July 2016 for counter comments.

    As the country moves towards the final phase of digital addressable systems, TRAI wants to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI has also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for Digital Cable TV, Direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    In over fifty questions posed to stakeholders, it wants to know the broad contours for Quality of Service Regulatory Framework for digital addressable systems.

    The regulator has asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers. What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wants to know.

    Referring to a query often asked by stakeholders, the regulator wants to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity. Should the use of e-CAF be facilitated, encouraged or mandated, it has asked.

    TRAI wants to know if an initial subscription period can be charged while providing a new connection to protect the interest of subscribers as well as DPOs, and the protections for subscribers and DPOs during initial subscription period.

  • TRAI allows more time for reactions on QoS methodology under DAS

    TRAI allows more time for reactions on QoS methodology under DAS

    NEW DELHI: With consumers still to get a full experience of digital addressable systems and the various rules relating to it, the Telecom Regulatory Authority of India has agreed to extend the last date for receipt on comments on its consultation paper on ‘Issues related to Quality of Services in Digital Addressable Systems and Consumer Protection’.

    Stakeolders can now send in their comments by 1 July and any counter-comments by 8 July 2016 to the paper issued on 18 May 2016. The earlier date was 17 June for receipt of comments and 1 July 2016 for counter comments.

    As the country moves towards the final phase of digital addressable systems, TRAI wants to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI has also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for Digital Cable TV, Direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    In over fifty questions posed to stakeholders, it wants to know the broad contours for Quality of Service Regulatory Framework for digital addressable systems.

    The regulator has asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers. What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wants to know.

    Referring to a query often asked by stakeholders, the regulator wants to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity. Should the use of e-CAF be facilitated, encouraged or mandated, it has asked.

    TRAI wants to know if an initial subscription period can be charged while providing a new connection to protect the interest of subscribers as well as DPOs, and the protections for subscribers and DPOs during initial subscription period.

  • TRAI explores methodology for QoS under DAS regime

    NEW DELHI: As the country moves towards the final phase of digital addressable systems, the Telecom Regulatory Authority of India wants to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI has also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for digital cable TV, direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    The opinion has been sought in a detailed consultation paper on ‘Issues related to quality of services in Digital Addressable Systems and consumer protection’, and stakeholders have been asked to send in their comments by17 June and counter-comments if any by 1 July.

    In over fifty questions posed to stakeholders, it wants to know the broad contours for quality of rervice regulatory framework for digital addressable systems.

    The regulator has asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers.  What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wants to know.  

    Referring to a query often asked by stakeholders, the Regulator wants to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity.  Should the use of e-CAF be facilitated, encouraged or mandated, it has asked.

    It wants to know whether the minimum essential information to be included in the Manual of Practice be mandated through regulations to maintain basic uniformity and to ensure that consumers get all relevant information about the services being subscribed.

    TRAI wants to know if an initial subscription period can be charged while providing a new connection to protect the interest of subscribers as well as DPOs, and the protections for subscribers and DPOs during initial subscription period.

    TRAI wants to know the methodology of reduction in subscription charges be calculated in case of discontinuation of channel from DPOs platform.

    Stakeholders have been asked to give their opinion on the maximum permissible time of disruption beyond  which subscriber must be compensated if there is disruption due to technical fault on the DPO network or at the subscriber’s end; disruption due to technical fault of Consumer Premises Equipment at the subscriber’s end.

    The stakeholders have been asked why the uptake of mandated schemes for set top box (Outright purchase, hire purchase, and on rent) is so low at present and whether this is due to lack of consumer awareness and what other methods should be used for this.

    Opinion has also been sought on the billing cycle both for pre-paid and post-paid and whether deduction of maintenance related charges for CPE from the pre-paid subscription account should be prohibited.

    Comments have been sought on call centre availability hours, multiple languages in Interactive Voice Response, response time for answering IVR and voice to voice calls and  d. Sub menu and accessibility of customer care executive.

    What should be the innovative ways to develop a speedy user friendly complaint registering and redressal framework using Mobile Apps, SMS, online system etc., the regulator has asked.