Tag: Pulp Strategy Communications

  • AI humanoids and the future of personalized customer interactions

    AI humanoids and the future of personalized customer interactions

    Picture an AI that doesn’t just answer questions but builds relationships. Ready to explore this game-changer? Keep reading.

    In today’s fast-paced digital world, where customer interactions often feel transactional and impersonal, AI humanoids are emerging as a transformative force. These advanced technologies, combining the sophistication of artificial intelligence with the empathy of human interaction, are set to revolutionize how businesses engage with their customers. This article explores the future of personalized customer interactions through AI humanoids, highlighting use cases in technology services, and the solar and renewable energy sectors.

    Redefining customer engagement

    AI humanoids like Yukti are not just about automating responses but are designed to foster meaningful connections with customers. They embody advanced AI capabilities coupled with human-like empathy, setting a new standard in customer service. These humanoids can analyze customer emotions and contexts, delivering responses that resonate deeply and build genuine connections.

    Enhancing customer experience with emotional intelligence

    One of the key strengths of AI humanoids is their ability to integrate emotional intelligence into customer interactions. By analyzing tone, context, and historical data, these humanoids can adapt their responses to suit the emotional state and needs of each customer. This level of personalized engagement transforms routine inquiries into loyalty-building experiences, making customers feel valued and understood.

    Data-driven personalization

    At the core of AI humanoids lies the ability to harness data for personalized customer experiences. Every interaction enriches the AI’s understanding of customer preferences and behaviors, enabling it to offer tailored advice and solutions. For Chief Marketing Officers (CMOs), AI humanoids act as powerful tools at the top of the funnel (TOFU), delivering complex brand narratives and enhancing engagement through personalized interactions.

    Use cases in technology services

    In the technology services sector, AI humanoids can revolutionize how businesses interact with their clients. For instance, channel partners can use AI humanoids to provide real-time, customized support to their customers, enhancing service efficiency and satisfaction. An AI humanoid trained in specific technology products can guide customers through troubleshooting processes, reducing the need for extensive human intervention and streamlining support operations.

    Use cases in the solar and renewable energy sector

    The solar and renewable energy sector stands to benefit significantly from AI humanoids. Companies can deploy these humanoids to educate potential customers about the benefits of solar energy, helping them make informed decisions. AI humanoids can provide personalized consultations based on a customer’s energy consumption patterns and preferences, offering tailored solar solutions. This not only enhances the customer experience but also drives higher conversion rates.

    Case study: Automotive industry

    Consider an automotive brand that currently relies on third-party aggregators for customer interactions. An AI humanoid can provide up-to-date, customized pitches directly to consumers, arranging test drives and answering queries in the consumer’s language. This direct interaction not only improves customer satisfaction but also saves costs associated with third-party services.

    Case study: Financial sector

    In the financial sector, AI humanoids can streamline customer service and product selection processes. For example, a well-trained humanoid can guide customers through the complexities of various financial products, from mutual funds to insurance plans. This reduces the demand on call centers, lowers operational costs, and enhances service efficiency, leading to higher customer satisfaction and loyalty.

    Impact on brand recall and loyalty

    AI humanoids ensure that every customer interaction is memorable and impactful. Their ability to deliver personalized and emotionally intelligent responses strengthens brand recall and loyalty. The 24/7 availability and consistent performance of AI humanoids support an always-on service model, significantly enhancing customer satisfaction.

    The future of marketing with AI humanoids

    As AI technology continues to evolve, the role of humanoids in marketing is set to expand. Future AI humanoids will integrate more advanced cognitive functions, enabling brands to anticipate customer needs and engage proactively. This evolution will drive deeper and more enduring connections with customers, transforming the landscape of digital marketing.

    Conclusion

    The integration of AI humanoids into customer interaction strategies marks a pivotal shift in digital marketing. By offering personalized, emotionally intelligent, and data-driven interactions, these AI-powered tools are redefining customer engagement. With AI humanoids like Yukti, the future of customer relationships looks promising, with deeper and more meaningful connections on the horizon.

    In this transformative era, AI humanoids represent a significant advancement in how brands can leverage technology to enhance customer engagement and loyalty. The promise of building more profound, lasting relationships with customers has never been more attainable.

    The article has been authored by Pulp Strategy Communications founder and chief strategist Ambika Sharma.

  • Budget ’17: Encourage digital economy to make tax system globally competitive

    Budget ’17: Encourage digital economy to make tax system globally competitive

    MUMBAI: Various industry sectors are of course expecting the budget to ease stress in the business environment with tax rebates, restructuring of slabs or incentives. The advertising and communication industry is seeking some incentive announcements to further popularise the digital initiatives of the government. In the backdrop of demonetisation, every addressable transaction may be charged which may ideally move in the direction of becoming a zero-tax nation.

    Pulp Strategy Communications Founder & MD Ambika Sharma says, “The upcoming budget announcement I hope will focus on providing incentives such as better tax slabs to ‘Make in India’ companies in the technology space. A relaxation in the corporate tax rate will give a great boost to the startups in the tech sector in India, and will encourage tech companies to contribute more actively to the vision of ‘Digital India’.”

    She recommends that “Provisions must also be made for carry forwarding losses to be set off against any future income.”

    Sharma feels, “The growth in smartphone penetration and better internet connectivity means that more consumers are now leveraging the online channels of media consumption. However, players in the segment currently have to deal with different taxation slabs, leading to multi-layered problems such as effective tax rates, dual tax levies, and multiplicity of indirect taxes. This calls for a standardisation of tax and implementation on online media in the latest budget. Implementation of the tax should be standardized and made simpler with all players following a standard structure with no ambiguity.”

    Vertoz Media CEO and founder Ashish Shah says, “There is hope that there will be some incentive announcements to further popularise the digital initiatives of the government. Being a pure AdTech firm, we are very optimistic on the government’s vision of ‘Digital India’. We expect to see a growth oriented budget.”

    “The government has been encouraging entrepreneurship among the younger generation with its flagship initiative – ‘Startup India’ and keep up the momentum this time as well. More entrepreneurs in the ecosystem will drive sustainable economic growth and generate more job opportunities,” Shah added.

    Dentsu Aegis Network chairman & CEO – South Asia said, “A Union Budget that is growth oriented and puts more money in the pocket of the common man will benefit the advertising industry. Research has shown that, as a rule of thumb, every percentage point added to the GDP growth adds 1.5 – 2 per cent points to the advertising Industry growth. So, I hope that there is a growth oriented budget, which in turn spurs economic growth all around in India, particularly in the rural areas.”

    He is forthcoming on the fact that “the advertising industry doesn’t really mind paying legitimate taxes. It is actually the on-ground implementation and the complexities of the taxation system that causes huge amounts of productive time to be wasted in unproductive red-tape. In that context, any simplification of the taxation processes, both in the direct and in the indirect tax areas will be welcome. Even GST, which was supposed to simplify indirect taxation, is likely to inadvertently make it much more tedious for the services sector. The Government needs to address this urgently. Service tax on advertising is already very high at 15 per cent, including surcharges. I hope, particularly given the slowdown caused due to demonetisation, the finance minister will consider not taking it up any further and reducing it if possible.”

    Chrome Data Analytics & Media MD Pankaj Krishna says, “Post-demonetisation, the government would be looking at increasing demand, hence we can expect people-friendly measures being introduced in this budget. There will also be a focus on more spends on infra, utilizing the gains from demonetisation. The prime minister’s laudable schemes, including smart cities and digital India should stand to gain more fund allocation. Rural connectivity too will be in focus, given the govt.’s push towards cashless transactions.”

    Krishna feels, “This is an ideal time to see a cut in corporate tax, given the unprecedented collections for banks, to the tune of Rs 14 lakh crore. Personal taxes too should see a cut and a more simplified structure. The exchequer would generate it from charging a percentage per transaction, since these will be addressable transactions. Ideally, this will be a move in the direction of becoming a zero-tax nation.”

    moneycontrol editor Santosh Nairbelieves, “Due to the buoyant tax collections — both direct and indirect, the numbers for the current fiscal are likely to be healthy. Most economists expect the fiscal deficit target of 3.5 per cent to be maintained.”

    He feels, “The big challenge for the FM is going forward is to forecast revenues and spending without a clear handle on the impact of demonetisation.”

    “To help create more jobs without adding to its own wage bill,” he opines, “the government is likely to announce incentives for start-ups by way of friendly tax structures and fewer approvals to set up a business.”

    Viacom18 group CEO & CII media and entertainment committee chairman Sudhanshu Vats is expectant of a high-impact budget, as he says, “This budget will be a ‘transformational’ budget. The government has already showcased its commitment to alter the status quo by changing the classification of expenditure, subsuming the rail budget and advancing the date of the announcement.”

    He says, “I have always maintained that as an industry, we have a lot to gain from an economy that is buoyant in the aggregate sense. This year’s budget will enable just that – a revitalized economy that’s raring to go. Demonetisation is sure to expand the tax base in the medium term. I am certain that the government will use this added fire-power in a prudent manner. Hopefully, we’ll get to hear policy measures that encourage the digital economy, make India’s tax system globally competitive and put more money in the hands of Indians. As the saying goes, ‘the best is yet to come’.”

    SABGROUP CEO Manav Dhanda says, “From a media industry perspective, I feel that a change in the definition of industrial undertaking for the services industry as well as a push to define the GST roadmap would be sector-positive. There is a landmark attempt in the budget to simplify the tax administration, which should herald a friendlier tax regime.”

    “Not increasing the service tax,” he said, “is a positive, particularly for the advertising and media sector.” “The general expectation will be that service tax may go up in anticipation of higher GST rates. Controlling the fiscal deficit and several steps to invigorate the rural economy and rural consumption are positive signals. A rural consumption revival will help the economy and the advertising and media sector tremendously,” he feels.

    There will an expectation based on what the finance minister said in the past, that the corporate tax rate would come down, Dhanda said.

    In balance, there seems an expectation of a mixed bag budget with a positive bias.

    “Digitisation, in my opinion,” he said, “is the most important factor for the broadcast sector — change in excise duty changes proposed for set-top-boxes might help in the last mile infrastructure of Digital Addressable System (DAS).”

    “The proposal for a more conducive excise duty regime for STBs and other ‘entertainment-access devices’ would be welcome,” he said.

    Jack in the Box Worldwide president Kaizad Pardiwalla says,”I hope this budget is a growth-oriented budget, one that incentivises consumption. If GST comes in that will also aid India Inc. and will hopefully see an upswing in media spends. Digitalisation is and should remain a priority for the government as it is leading to an opening up of the economy and driving profitable growth.”

    Contiloe COO Anup Vijai says, “I think there will a reduction in the overall tax rate. And also, GST was supposed to be implemented come 1 April, but now they are talking about 1 July. So we are expecting a road map around that. Right now, the GST slab rates have come up.”

    “Going forward,” he said, “we are expecting the rates of movie tickets to go down say by 15 to 20 per cent in the state of Maharashtra where we have a very high entertainment tax. Moreover, high rates of entertainment tax and lack of uniformity in tax rates across different states, is adding on. A uniform taxation across product categories will benefit the entertainment sector on the whole,” he added.

  • Budget ’17: Encourage digital economy to make tax system globally competitive

    Budget ’17: Encourage digital economy to make tax system globally competitive

    MUMBAI: Various industry sectors are of course expecting the budget to ease stress in the business environment with tax rebates, restructuring of slabs or incentives. The advertising and communication industry is seeking some incentive announcements to further popularise the digital initiatives of the government. In the backdrop of demonetisation, every addressable transaction may be charged which may ideally move in the direction of becoming a zero-tax nation.

    Pulp Strategy Communications Founder & MD Ambika Sharma says, “The upcoming budget announcement I hope will focus on providing incentives such as better tax slabs to ‘Make in India’ companies in the technology space. A relaxation in the corporate tax rate will give a great boost to the startups in the tech sector in India, and will encourage tech companies to contribute more actively to the vision of ‘Digital India’.”

    She recommends that “Provisions must also be made for carry forwarding losses to be set off against any future income.”

    Sharma feels, “The growth in smartphone penetration and better internet connectivity means that more consumers are now leveraging the online channels of media consumption. However, players in the segment currently have to deal with different taxation slabs, leading to multi-layered problems such as effective tax rates, dual tax levies, and multiplicity of indirect taxes. This calls for a standardisation of tax and implementation on online media in the latest budget. Implementation of the tax should be standardized and made simpler with all players following a standard structure with no ambiguity.”

    Vertoz Media CEO and founder Ashish Shah says, “There is hope that there will be some incentive announcements to further popularise the digital initiatives of the government. Being a pure AdTech firm, we are very optimistic on the government’s vision of ‘Digital India’. We expect to see a growth oriented budget.”

    “The government has been encouraging entrepreneurship among the younger generation with its flagship initiative – ‘Startup India’ and keep up the momentum this time as well. More entrepreneurs in the ecosystem will drive sustainable economic growth and generate more job opportunities,” Shah added.

    Dentsu Aegis Network chairman & CEO – South Asia said, “A Union Budget that is growth oriented and puts more money in the pocket of the common man will benefit the advertising industry. Research has shown that, as a rule of thumb, every percentage point added to the GDP growth adds 1.5 – 2 per cent points to the advertising Industry growth. So, I hope that there is a growth oriented budget, which in turn spurs economic growth all around in India, particularly in the rural areas.”

    He is forthcoming on the fact that “the advertising industry doesn’t really mind paying legitimate taxes. It is actually the on-ground implementation and the complexities of the taxation system that causes huge amounts of productive time to be wasted in unproductive red-tape. In that context, any simplification of the taxation processes, both in the direct and in the indirect tax areas will be welcome. Even GST, which was supposed to simplify indirect taxation, is likely to inadvertently make it much more tedious for the services sector. The Government needs to address this urgently. Service tax on advertising is already very high at 15 per cent, including surcharges. I hope, particularly given the slowdown caused due to demonetisation, the finance minister will consider not taking it up any further and reducing it if possible.”

    Chrome Data Analytics & Media MD Pankaj Krishna says, “Post-demonetisation, the government would be looking at increasing demand, hence we can expect people-friendly measures being introduced in this budget. There will also be a focus on more spends on infra, utilizing the gains from demonetisation. The prime minister’s laudable schemes, including smart cities and digital India should stand to gain more fund allocation. Rural connectivity too will be in focus, given the govt.’s push towards cashless transactions.”

    Krishna feels, “This is an ideal time to see a cut in corporate tax, given the unprecedented collections for banks, to the tune of Rs 14 lakh crore. Personal taxes too should see a cut and a more simplified structure. The exchequer would generate it from charging a percentage per transaction, since these will be addressable transactions. Ideally, this will be a move in the direction of becoming a zero-tax nation.”

    moneycontrol editor Santosh Nairbelieves, “Due to the buoyant tax collections — both direct and indirect, the numbers for the current fiscal are likely to be healthy. Most economists expect the fiscal deficit target of 3.5 per cent to be maintained.”

    He feels, “The big challenge for the FM is going forward is to forecast revenues and spending without a clear handle on the impact of demonetisation.”

    “To help create more jobs without adding to its own wage bill,” he opines, “the government is likely to announce incentives for start-ups by way of friendly tax structures and fewer approvals to set up a business.”

    Viacom18 group CEO & CII media and entertainment committee chairman Sudhanshu Vats is expectant of a high-impact budget, as he says, “This budget will be a ‘transformational’ budget. The government has already showcased its commitment to alter the status quo by changing the classification of expenditure, subsuming the rail budget and advancing the date of the announcement.”

    He says, “I have always maintained that as an industry, we have a lot to gain from an economy that is buoyant in the aggregate sense. This year’s budget will enable just that – a revitalized economy that’s raring to go. Demonetisation is sure to expand the tax base in the medium term. I am certain that the government will use this added fire-power in a prudent manner. Hopefully, we’ll get to hear policy measures that encourage the digital economy, make India’s tax system globally competitive and put more money in the hands of Indians. As the saying goes, ‘the best is yet to come’.”

    SABGROUP CEO Manav Dhanda says, “From a media industry perspective, I feel that a change in the definition of industrial undertaking for the services industry as well as a push to define the GST roadmap would be sector-positive. There is a landmark attempt in the budget to simplify the tax administration, which should herald a friendlier tax regime.”

    “Not increasing the service tax,” he said, “is a positive, particularly for the advertising and media sector.” “The general expectation will be that service tax may go up in anticipation of higher GST rates. Controlling the fiscal deficit and several steps to invigorate the rural economy and rural consumption are positive signals. A rural consumption revival will help the economy and the advertising and media sector tremendously,” he feels.

    There will an expectation based on what the finance minister said in the past, that the corporate tax rate would come down, Dhanda said.

    In balance, there seems an expectation of a mixed bag budget with a positive bias.

    “Digitisation, in my opinion,” he said, “is the most important factor for the broadcast sector — change in excise duty changes proposed for set-top-boxes might help in the last mile infrastructure of Digital Addressable System (DAS).”

    “The proposal for a more conducive excise duty regime for STBs and other ‘entertainment-access devices’ would be welcome,” he said.

    Jack in the Box Worldwide president Kaizad Pardiwalla says,”I hope this budget is a growth-oriented budget, one that incentivises consumption. If GST comes in that will also aid India Inc. and will hopefully see an upswing in media spends. Digitalisation is and should remain a priority for the government as it is leading to an opening up of the economy and driving profitable growth.”

    Contiloe COO Anup Vijai says, “I think there will a reduction in the overall tax rate. And also, GST was supposed to be implemented come 1 April, but now they are talking about 1 July. So we are expecting a road map around that. Right now, the GST slab rates have come up.”

    “Going forward,” he said, “we are expecting the rates of movie tickets to go down say by 15 to 20 per cent in the state of Maharashtra where we have a very high entertainment tax. Moreover, high rates of entertainment tax and lack of uniformity in tax rates across different states, is adding on. A uniform taxation across product categories will benefit the entertainment sector on the whole,” he added.

  • Pulp Strategy Communications launches Hindu calendar app

    Pulp Strategy Communications launches Hindu calendar app

    MUMBAI: Pulp Strategy Communications has launched a utility lifestyle app called Hindu Calender. With this, the company has digitized all the information one needs pertaining to Hindu festive and religious dates, auspicious occasions and even astrology.

     

    The app gives ready access to the traditional Hindu calendar with a new digital UI. Based on the Hindu panchang, it marks out tithis, fasting days such as Sankashti, Ekadashi, Shivrathri as well as the Vedic RituPaksha, Nakshatra, Mithuna (Sunsign), Dhanu (Moonsign), Yoga, sun rise and sun set time and Rahu Kalam. It highlights daily and pooja muhurat along with details on all the prominent Hindu festivals, legends, rituals, pooja vidhi and even customary recipes of traditional Indian delicacies.

     

    Keeping in mind how people are usually very keen on basing crucial decisions based on their astrological impact, the app provides information about important dates, daily Muhurats, important festivals and rituals.

     

    Pulp Strategy Communications spokesperson said, “Indians today reside across the world, in small nuclear families, many times the elders are away and there is no one to check for small rituals that possibly grandma or mom used to keep a track of, the app has those stories, popular folk lore, historical information as well as the complex religious rituals for those of our generation who want to follow traditions of their ancestors but may not have the information available on the how and when.” 

  • Pulp Strategy Communications bags three Youth Marketing Awards 2015

    Pulp Strategy Communications bags three Youth Marketing Awards 2015

    MUMBAI: Pulp Strategy Communications, a full service agency in the realm of experiential, digital and interactive marketing, won three awards at the Youth Marketing Awards 2015 by Global Youth Marketing Forum.

     

    The event was held at Taj Land’s End, Mumbai. The Global Youth Marketing Forum is the largest rendezvous of youth experts, marketing professionals and brand specialists. The agency won the awards for ‘Best Social Media Integrated Campaign’, ‘Social Media Campaign of the Year’ and ‘Best Integrated Campaign’.

     

    Pulp Strategy Communications founder and managing director Ambika Sharma said, “We are a young agency and recognition of work is a powerful motivator, which strengthens our resolve to work harder and smarter for our clients.”

     

    The Global Youth Marketing Forum is a platform for several youth obsessed brands coming from across the globe. Fashion, music, technology, sports and lifestyle brands are present at this event and offer a chance to get into the heads of today’s increasingly hyperactive and complex youth and have brands resonate with today’s youth culture and psyche.

     

    The metals at the Global Youth marketing forum come close on the heels of the win at the 29th MAA Worldwide Globe Awards in which Pulp Strategy bagged a Gold, in the category of Best Long Term Loyalty and Relationship, and was the only agency in India to have won a Metal this year.

  • Pulp Strategy Communications wins Gold at 29th MAA Worldwide Globe Awards

    Pulp Strategy Communications wins Gold at 29th MAA Worldwide Globe Awards

    MUMBAI: Pulp Strategy Communications, a multi-award-winning full service agency in the realm of experiential, digital and interactive marketing, has won the Gold award for best long term loyalty and relationship marketing at the 29th MAA Worldwide GLOBE Awards.

     

    The agency won the award for its campaign named ‘EMC Transformation Coach’ for the client EMC India. It is the only agency from India to have bagged an award at the event this year. Distinguished Russian agencies viz. Icon integrated contact, Coral: Promo and e:mg garnered the silver, bronze and certificate of merit respectively in the same category.

     

    Pulp Strategy Communications spokesperson said that winning the award is definitely the ultimate kind of recognition for the EMC campaign. It gives the agency’s creative mettle great impetus to know that its campaigns are impacting the globally dynamic realm of marketing. “This has fuelled our enthusiasm and determination to continue doing profound work that hits the right note universally. A big pat on the back goes out to Anant Dugar and his team for their awesome effort in bringing this campaign to fruition,” the spokesperson said.

     

    MAA Worldwide and GLOBE Awards Chair president Aldo Cundari added, “This year was a robust exhibit of global top caliber entries from agencies in over 30 countries worldwide. Truly a source of inspiration and insight for brand marketers around the world! It was exciting to see some of the groundbreaking ideas and campaigns coming out of some new and emerging markets.”

     

    Cundari further congratulated all the Award winners and said, “You truly exhibit the best in marketing and once again, have produced outstanding work. A special acknowledgment and sincere gratitude to the over 130 judges for their hard work and dedication to making the Globes one of the best awards in the world.”

     

    The MAAW Globe Awards recognizes the very “Best of the Best” in marketing campaigns executed globally with association partners: CAMPRO from Argentina, AMPRO from Brazil, CAPMA and CMA from Canada, the JPM Awards from Japan, the Silver Mercury’s from Russia and Ukraine, the IPM Awards from the UK and the BAA REGGIE Awards from the USA.

     

    The event received entries from India, Israel, China, Australia, New Zealand and Ireland. Including the Best of the Best, 90 Gold, Silver, Bronze and Certificate of Merit awards were presented in 25 Categories at the prestigious event.

  • Pulp Strategy Communications bags Barista Lavazza’s digital biz

    Pulp Strategy Communications bags Barista Lavazza’s digital biz

    MUMBAI: Pulp Strategy Communications has won the digital account of Barista Lavazza following a multi-agency pitch that started in December 2011.

    The account will be handled by agency‘s Delhi office.

    Confirming the development, Pulp Strategy Communications MD and CEO Ambika Sharma said, “Lavazza India has big plans towards quality and leadership position in the café business in India and we are excited to partner them in fulfilling that goal. Our biggest strength is a talented team and a holistic integrated approach, which understands the sensibilities of the brand as well as the nuances of retail and social media”.

    The agency has commenced working on the account in February. The agency‘s mandate includes overseeing the brand‘s digital and social media strategy, media buying, and planning across all digital and interactive channels. In addition to this strategic planning for activation at retail is also a part of the AoR.

    Law & Kenneth is strategic and creative solutions agency for Lavazza in India.