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  • Suits Season 2 FB App: Are You a Real Suitor?

    Suits Season 2 FB App: Are You a Real Suitor?

    Brand and communication objectives:

    Promoting television shows – be it reality or drama or even comedy for that matter – is really serious business. Especially in a cluttered television space that is vying for audiences glued to their favourite programs. Viacom18 owned Comedy Central India, the Indian version of Comedy Central devoted to catering to our constant need to laugh, launched a social media game for the second season of its legal comedy drama series ‘Suits’.

    The objectives were twofold:

    1. To capitalize on the show’s wide appeal and provide a refresher to audiences before the second season
    2. To drive eyeballs to the latest episodes of the show

    Target Audience: Information on Demographics and Psychographics of intended target audience

    Comedy Central reaches an affluent, internet savvy audience. The average viewer is a working professional whose television viewing time is fairly limited.

    Campaign Details:

    How we achieved our outcome, including creative & media communication strategies and execution.

    Comedy Central created conversations around Suits through a “Suits challenge”. It tested die-hard fans of the show to find out if they have what it takes to be a real Suitor. It used an innovative approach of creating a treasure hunt across the web. Fans needed to hunt for clues across social media – spanning Comedy Central’s gamut of properties – Facebook, Twitter, Pinterest and YouTube. Fans needed to watch a video on YouTube to complete a quote, find a hint on Pinterest image board or tweet with a hashtag #IfIWereJessica to @comedycentralin. In true Comedy Central spirit fans also needed to research funny laws and odd facts to complete the game.

    The game consisted of six levels and with six questions around the six key characters thereby increasing familiarity and recall. Participation was further incentivized with exclusive custom made Suits merchandise.

    The game was marketed through a mix of television and on-line promotions. And the fans loved it. Over 50,000 participants signed up to test their “Suits Quotient” giving us 308,000 page views and 199,160 unique views. A fairly healthy bounce rate of 30% proved that audiences were engaging with the content.

    Results:

    Comedy Central used a unique technology of weaving different social media platforms into a single game creating a truly platform agnostic experience. The application was integrated with Facebook and Twitter allowing fans to sign in and post and tweet without leaving the gaming interface.

    Another tricky element from a technology point of view was creating the mechanics of a Treasure Hunt. Fans could only move forward if each question was answered correctly. While they could keep trying again and again they were only eligible to win if they got all the questions right in their first try. This means that the backend needed to differentiate between users with single tries and users with multiple tries and throw up a unique “result page” for each category. This fed back into the campaign strategy of separating the true Suits fans from the others, while still keeping all participants engaged up to the end.

    The final question – did this campaign succeed in driving audiences to Suits Season 2? The answer is a resounding yes. Social media conversations around the show increased and the show hashtag  #SuitsS2onCC trended in India. 

  • Google acquires Indian start-up Impermium

    Google acquires Indian start-up Impermium

    MUMBAI: The grandfather of the World Wide Web, Google, has acquired a three-year-old startup Impermium.

     

    The startup focused on building security products for websites was started by Vish Ramarao and Naveen Jamal with offices in Bengaluru and California. The third co-founder Mark Risher, who sits in California, posted on the website that the company had formally been acquired by Google with a headline ‘Impermium is joining Google’.

     

    The post read: “When we founded Impermium three years ago, our mission was to help rid the web of spam, fraud, and abuse. As sites gain in popularity, criminals and miscreants are never far behind, and Impermium has worked hard to defend some of the largest and fastest-growing sites….By joining Google, our team will merge with some of the best abuse fighters in the world. With our combined talents we’ll be able to further our mission and help make the Internet a safer place. We’re excited about the possibilities.”

     

    Some of Impermium clients include Tumblr, Pinterest, CNN, ESPN, Typepad and Washington Post.

     

    This is second acquisition of the year; the year started with Facebook acquiring Indian startup, Little Eye Labs. The company had officially announced that it had taken over earlier this month. 

  • LinkedIn, Pinterest more popular than Twitter

    LinkedIn, Pinterest more popular than Twitter

    MUMBAI: A new Pew Research Center Internet Project study shows a change in the use of the social media trend. While Facebook is still on the top with 71 percent online adults on the network, up from 67 percent one year ago; the result also shows that 42 per cent adults are now using at least two networks.

    Another interesting revelation made by the study is that Pinterest saw the biggest spike in 2013, jumping from 15 percent of online adults to 21 percent while passing Twitter (18 percent) in the process. LinkedIn is at the second spot after Facebook at 22 percent, while Instagram grew from 13 percent to 17 percent.

    According to industry experts, Twitter is less intuitive than Facebook and thus can turn off users, limiting its growth as a mainstream social media platform.

  • Facebook says 48% of daily active users and 49% of ad revenue come from mobile

    Facebook says 48% of daily active users and 49% of ad revenue come from mobile

    NEW DELHI: Facebook has claimed that mobile ad revenues and usage will soon outperform desktop ad revenues and usage.

    In its third quarterly earnings press meet, Facebook co-founder and CEO Zuckerberg said 48 per cent of its daily active users only use mobile devices while 49 per cent of its total ad revenues come from mobile ads.

    Zuckerberg said Facebook ads raked in nearly $890 million in revenues during the third quarter through the company’s app install ads, mobile engagement ads, and so on.

    The announcement means the company is heading in the right direction to meet its Q2 prediction that mobile ad revenues will surpass desktop ad revenues by year-end.

    Facebook mobile MAUs gained 45 per cent more than last past year, from 604 million MAUs in Q2 2012 to 874 million MAUs in Q3 2013.

    Facebook mobile MAUs include Facebook users who only use mobile devices and mobile users who occasionally use desktop devices to access Facebook services.

    The 45 per cent statistic for mobile MAUs had more than twice as much growth as overall MAUs, up 18 per cent from $1.007 million in Q2 2013 to $1.189 million in Q3 2013.

     

    Facebook remarked that its statistical figures exclude usage from Instagram-only users, but Facebook COO Sheryl Sandberg delivered figures on the length of time consumers spend on Facebook’s mobile platform if combined with the photo-based social network.

    Sandberg said Facebook and Instagram accounts for a combined 20 per cent of total time spent on mobile devices and 12.5 per cent of total time spent on desktop devices every month in the US.

    Sandberg noted that Facebook accounts for more mobile minutes in the US than the combined minutes of YouTube, Twitter, LinkedIn, Pinterest, Snapchat, Pandora, Yahoo, Tumblr, and AOL, even though comScore research results suggest it may have included Instagram data.

    Facebook noted that MAUs only access the company’s services through mobile devices is at 254 million

    With a total of 1.19 billion Facebook MAUs, the company grew 2.3 per cent of MAUs that only use mobile devices to access it, from 19 per cent in Q2 2013 to 21.3 per cent in Q3 2013.

    According to the latest figures, Facebook mobile DAUs across the world are up by 38 million from Q2 2013, whereas MAUs are up by 55 million from the same period.

  • Pinterest unveils ads, strikes international mobile deal

    Pinterest unveils ads, strikes international mobile deal

    MUMBAI: After announcing its intention to do so last month, the fast-growing social network unveiled its new ‘Promoted Pin’ advertisements recently. The pins are marked by a subtle label below the item description. In a blog post, Pinterest CEO and co-founder Ben Silbermann said ‘Promoted Pins’ are still in a testing phase and “nobody’s paying for anything yet – we want to see how things go and, more than anything, hear what you think.”

     

    San Francisco-based Pinterest promises the ads will be tasteful, transparent and relevant: “No flashy banners or pop-up ads,” Silbermann said in the blog post. The ads will appear in both Pinterest’s online and mobile apps, and are being rolled out now to a small portion of users for feedback.

     

    Don’t expect the ads to remain unpaid for long. Once fine-tuned, Pinterest is expected to open the floodgates for its first revenue-generating product. With an estimated 53 million users and a value of $2.5 billion, ads should significantly cushion four-year-old Pinterest’s coffers.

     

    In a separate development, Pinterest announced Thursday a deal to place a special widget on Android phones sold through Spanish mobile giant Telefonica. Pinterest already has an Android app, but the prominently placed widget will update faster and allow non-users to search it for shopping, according to a Wall Street Journal report.

     

    No money is involved in the deal, but Pinterest is hopeful it can add international users, as well as bolster its mobile footprint. Telefonica has about 316 million customers in Europe and Latin America.

  • Banking on social media

    Banking on social media

    MUMBAI: Given the customer centric nature of banking, financial services and insurance (BFSI) business, it is evident that banks need to constantly engage with their customers. And what better platform than using the digital medium that gives them the scope to interact with their customers on a regular basis.

    It is no surprise to see the banking sector using popular outlets such as Facebook, Twitter, Pinterest, and YouTube to connect with their customers and attract new ones.
    Here‘s how two BFSI entities – SBI Life Insurance and HDFC Bank use social media

    “The digital platform is an opportunity for us. However, to unlock its potential to the maximum, it makes sense to view the possibilities holistically, rather than confining it to merely a function or limiting the scope to a single dimension. We use the digital space for customer acquisition, brand building, service and distribution,” says SBI Life Insurance vice president and head-brand corporate communication and cross sell Chandramohan Mehra.

    SBI Life Insurance which initially followed a strategy of having differentiated content on Facebook and Twitter, now with its increasing fan base is transforming it into a holistic channel. “We are now stretching the scope of social media presence to promote and facilitate online product purchase, customer education and employee and distributor recruitment,” informs Mehra.

    SBI Life is the only life insurance company to have a website in nine Indian languages. “This enables customers to understand our products and services in language they are most comfortable with, before taking a well-informed decision,” he adds. And the company is using its social media presence to draw in potential and existing customers to its own website to keep them informed about developments, products and offerings.

    The insurance company is involved in creating video content in the area of customer education and services, specifically for online visitors. “We have developed apps and games including a virtual life insurance crossword, contests on facebook, e-life insurance dictionary and tax calculator. With increasing penetration of smart phones, we have intensified our efforts on developing apps that will be relevant to both internal and external audiences,” reveals Mehra.

    The use of digital media has helped companies to collect sizable amount of data about the customer‘s needs. The challenge, however, is to make sense of it. “Based on web analytics, integrated with social customer relationship management, one of the possibilities that exists is reaching out to the relevant audience, with targeted message at the right place and time,” Mehra opines.

    SBI Life Insurance creates content for YouTube which caters to varied audiences. “While prospective customers are served through viral ads and educational videos, for existing customers we have service related videos. We engage our employees and potential agents through testimonial videos and the general public through content pertaining to awards and recent recognitions bagged by SBI Life,” informs Mehra. SBI Life Insurance, which currently has 626,272 likes (at the time of writing) on its Facebook page, feels the fans on Facebook are irrelevant if it doesn‘t engage them.

    Engagement score is one of the key metrics we closely follow and we have one of the best engagement scores in the BFSI,” says Mehra. The insurance company has launched many exciting online campaigns. “In light of the Uttarakhand tragic event, we have started speedy claim assistance on our Facebook page. This is one of our initiatives through which we are trying to reach out to our existing customers,” he informs.

    HDFC Bank also engages its customers across social media platforms including Facebook, Twitter, You Tube, Linkedin, Google Plus, Pinterest and Foursquare. “We use updates, offers, financial awareness tips and monthly contests and applications to interact with customers on regular basis,” says a senior official from HDFC Bank. HDFC Bank currently has over 1.5 million fans on Facebook and a total of over 15,000 followers on Twitter handles.

    HDFC Bank gives financial awareness tips and hosts monthly contests to interact with customers

    “Given the customer centric nature of business, we have to ensure that we are present where our customers are and they are present on social media, voicing their views, opinions and engaging with others,” he adds. The bank posts a variety of content on various digital platforms including financial trivia, quizzes, opinion polls, offers on credit and debit cards, bank news, information about their products and services and comments around personal finance, etc.

    “Impressions are generated when viewers see and react to these posts. Updates are created specific to the kind of platform being used for communication,” reveals the senior official.

    “We use digital media to monitor customer feedback, address customer queries/complaints, communicate our products and services and derive insights on them from customers, educate customers, increase financial awareness and also do location based targeting of offers,” he adds.

    HDFC Bank, through its various social networking platforms tracks, identifies and responds to various issues highlighted by customers online. “We are one of the few banks in India which allows users to post on our Facebook page and have been recognised as the most responsive brand on Facebook in India,” he informs.

    The bank has tailored its digital content to help customers learn about their products (including offers and deals), knowledge on managing their finances and gain insights on the economy and finance.

    The digital bug has crawled into the banking sector. With the changing financial paradigm, banks have found an easy way to stay connected to its customers.

  • Splitsvilla 6 enagages its audience with new apps

    Splitsvilla 6 enagages its audience with new apps

    MUMBAI: Love just got difficult to get. With 16 youngsters fighting with each other to not only win a show, but to also (ostensibly) find love, Splitsvilla 6 has got all the right ingredients to make the perfect youth sizzler. The latest season promises to be ‘Hotter than Hell‘ with lots of scintillating moments and breathtaking participants which are definitely pleasing to the eyes. Not to miss, are the trademark back-stabbing, hating and fighting elements adding the required spice to the tale. Splitsvilla Seaason 6 promises to have higher doses of all these and much more to sustain and increase its cult following among the young and restless.

    The tagline very aptly says ‘Hotter than Hell‘ and to make the show as hot as hell, Viacom18 has launched an interesting campaign introducing newer elements, targeting both digital and Out of Home (OOH) media. The show has been created by an in-house creative team, headed by Bhavya Sharma.

    The network has roped in Fiama De Wills, Karbonn Mobiles, Zinga and Kama Sutra as sponsors for this season. Revealing further details, MTV business head Aditya Swamy says: “We have integrated our sponsors in the show. We are giving exclusive coverage to them by having exclusive Fiama and Karbonn tasks. We also have their logo presence during the show.”

    So what‘s new? The sexy siren Sherlyn Chopra will be the all new sizzling co-host. (We thought Nikhil Chinappa was sexy enough: editor chuckles). Also, the popular ‘Break up Diary‘ segment wherein the female contestants narrated their break-up stories to introduce themselves will now also feature the male contestants. Well, ofcourse, what is more interesting than a bunch of ‘hot‘, bare-chested men talk about how they faced and ‘survived‘ heartbreak, right?

    The channel tells us that extensive research has gone into this season to better understand the pulse of the young generation. The research team, headed by Sumeli Chatterjee tried to spot the current trend. “Changes in Splitsvilla 6 have been created based on the opinion from our research group, whom we refer to as trend spotters,” says Swamy.

    After research, it was time for the right kind of promotion and what better way than to target the buzzing college campuses. MTV reached out to around 200 college campuses across India, including Kolkata, Lucknow and Chandigarh, during its pre-launch. They also hired campus ambassadors for ‘word of mouth‘ marketing. “We have promoted the show in a big way, keeping 20-30 per cent of our total advertising budget only for social and digital platforms,” informs Bhattacharya.

    It‘s the digital front where Splitsvilla aims to create the maximum buzz. “MTV Splitsvilla is the ideal product to proliferate on digital media,” says a media observer. “It‘s for young people who zoom in like bees on outlets such as Facebook, twitter, Pinterest, Instagram and it‘s about relationships. Hence, it‘s good its building up itself on digital media.”

    With a humongous 2.7 million likes and 1.5 million active fans on Facebook, more than 3500 avid Twitter followers, MTVSplitsvilla 6 has managed to carve a decent online following for itself.

    But, apart from the usually explored territories of Facebook and Twitter, Splitsvilla ventures into the space of mobile apps and also includes a fan mobilising concept.

    “We have learnt a lot from MTV Roadies and have applied those lessons to Splitsvilla 6,” says MTV digital head Eklavya Bhattacharya. “What we have done within the digital space has helped us gain a lot of recognition worldwide as one of the best initiatives.”

    What more?! Remember that sweet little angel of a daughter in Kuch Kuch Hota Hai? Yes, she is Sana Saeed who was recently seen in Karan Johar‘s college flick Student of the year as a co- lead (read hot bimbo), Splitvilla 6 gets you a web show featuring ‘Sexy Sana‘ who will be analysing (read: Bitching) about all that the contestants did in the televised episode each weekend.

    Swamy adds: “Sexy Sana is an exclusively new property this season, which gives Sana‘s takes and reviews on extended videos, unedited parts and behind the scene clippings of the show.”

    Entering in the app world, the channels has added ‘I Dubba‘, which allows its 50 million viewers to not only tweet to the show on air, but also chat with fellow fans. Another interesting app is ‘Tickr 2 fame‘, which helps viewers to tweet and chat on Facebook, these conversations are shown on the show.

    The additions have helped Splitsvilla connect with its audience. “We have seen a 100 per cent rise in the response from the audience with the addition of new apps. On each show we get 300- 400 people chatting on I Dubba and 1,000 to 2,000 people tweeting on Tickr to Fame,” informs Bhattacharya.

    With five episodes already aired, let‘s wait and watch how impressive these new additions prove to be for brands Splitsvilla.

    Recap of previous seasons of Splitsvilla…

    Splitsvilla Battleground – has been the highlight of all seasons. Being one of the medium to get selected for the show, by performing a task given ‘on the spot‘, this section of Splitsvilla still engages maximum audiences.

    Audiosodes – an application though which one can listen to entire show in the voice of popular video jockey, J. Man.

    Hottie of the Day – get likes and comments on facebook.

    Urban Cupid – text articles about love relationship and break ups on facebook pages.

    Splitsvilla Prediction App – It is a proper live prediction and live betting engine for making virtual money. This is available on Vas platforms and these have been distributed to mobile
    operators across the country.

  • Ignitee bags American Swan’s Rs 200 million digital biz

    MUMBAI: Ignitee Digital Services has been awarded the digital mandate of global online and lifestyle brand American Swan. The digital agency will undertake to establish a strong digital footprint for American Swan in the growing Indian lifestyle and fashion segment.

    Ignitee has developed the corporate website for American Swan and will now manage the brand‘s social media campaigns and communication across assets including Facebook, Twitter, Pinterest and You Tube.

    Additionally, Ignitee will also manage the digital media planning and buying for the brand across platforms.

    Ignitee said that the size of the account is Rs 200 million.

    Ignitee Digital Services CEO Atul Hegde said, “The fashion and lifestyle segment in e-commerce has shown the largest growth this year, it‘s a crowded but very exciting space to be in. American Swan with its globally designed products is uniquely placed to leverage this booming trend online. Ignitee will put all its might in making American Swan among the premier fashion brand online.”

    The American Swan Lifestyle Company director and CEO Anurag Rajpal said, “The American Swan brand has been conceived and developed to be Aspirational, Accessible and Affordable. We aim for a differentiation through our brand proposition and positioning to offer affordable luxury to an aspiration-led audience that seeks international quality and fashion.

    “Going further, we want to give our customers the opportunities to interact and engage with the brand on the Digital and Social Media platforms. We want to bring our target audience closer to the brand through our digital activities and for this we have brought Ignitee Digital on board. Ignitee has been one of the key players in the digital marketing arena and their expertise and ingenious thinking will surely help the brand to reach its zenith.”