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Tag: Onsitego

  • Onsitego partners with Pine Labs

    Onsitego partners with Pine Labs

    Mumbai: Onsitego, a device care company, has announced a strategic partnership with Pine Labs, a leading platform for EMI payments. Under this partnership, the companies aim to provide easy EMI options to consumers while purchasing Onsitego’s extended warranty and damage protection plans for their new devices. Over the past few years there has been significant increase in EMI based purchase. While affordability solutions were always available for devices, there were very few options of clubbing protection plans with devices. The partnership will allow two companies to offer the customers a unique value proposition of getting both their devices and protection plans covered under a single EMI option.

    Onsitego chief revenue officer Gaurav Agarwal said, “As payment preferences evolve, we recognize the importance of offering flexible and convenient options for our customers. Our collaboration with Pine Labs will enable us to expand the device protection market and extend the benefit of our hassle-free service to a much wider audience.”

    Pine Labs chief growth officer – affordability business Mayur Mulani remarked, “We are delighted to partner Onsitego and help them in their quest to provide worry-free device protection to their customers by integrating easy pay later payment options at the point of sale. Pine Labs’ robust tech stack and an ever-growing network of bank and NBFC partners is tailored to provide seamless instalment payment options for Onsitego’s customers.”

    Onsitego and Pine Labs will be working together to expand the reach of this offering across all offline retailers – both modern trade and general trade.

  • Onsitego acquires Qdigi Services from Quess Corp Rs 80 cr

    Onsitego acquires Qdigi Services from Quess Corp Rs 80 cr

    Mumbai: Onsitego, a device-care provider, has announced the acquisition of Qdigi Services from Quess Corp Ltd, India’s leading business services provider.

    Qdigi provides installation, repair, and maintenance services to leading OEMs like Samsung, Apple, One Plus, Xiaomi etc., and online retailers like Amazon. The company has 1400 employees and operates 100 company-owned & 200 plus franchise service centers.

    Qdigi’s capabilities highly complement the device protection business of Onsitego. The acquisition will help Onsitego further enrich its customer service experience and open up new areas of growth such as approaching OEM partners and retailers with new market offerings.

    As part of the transaction, the entire team and business of Qdigi will be transferred to Onsitego. Onsitego will pay total cash consideration of Rs 80 cr., subject to customary closing adjustments. In addition, Quess will be acquiring a minority stake in Onsitego. The transaction is expected to be completed over the next two to three months.

    Onsitego founder & CEO Kunal Mahipal said, “Onsitego has been a leader in the protection plan business owing to its excellent customer service. Over the past decade, we have been able to build a strong service network. The acquisition of Qdigi will further add to our service capabilities and market offerings. While we will expand Qdigi’s existing relationships, we are also looking to target new OEM partners and retailers to accelerate growth. I am sure together we will be able to create India’s largest and the most customer-obsessed service company.”

    Quess Corp Ltd ED & CEO Guruprasad Srinivasan said, “In line with the Corporate structure simplification process of business lines, we have divested our stake in Qdigi. Quess Corp helped Qdigi team to scale and create an unparalleled pan-India customer reach and service capabilities. We believe that going forward the Qdigi business is hugely complimentary to the offerings of Onsitego, while Onsitego will provide the platform for the next level of growth in Qdigi business.”

    Qdigi Services Ltd CEO Deven Sharma said, “Being a part of the Quess family since 2018 has helped us build scale by leveraging Quess’ platform and the management expertise. Integration of Qdigi services with Onsitego will help both businesses accelerate growth and create a more enriching service experience for our customers.”

  • Onsitego partners with Unilet

    Onsitego partners with Unilet

    Mumbai: Onsitego, an Indian device care company for digital devices, consumer electronics, and home appliances, is pleased to announce its strategic partnership with Unilet, a pioneering name in the consumer electronics and technology retail sector in India.

    Onsitego’s cutting-edge device protection and support services have seamlessly integrated into Unilet’s retail ecosystem, offering customers a holistic solution to safeguard their valuable electronic devices.

    The combined strengths of Onsitego and Unilet are expected to create synergy, benefiting customers and elevating the overall standard of service.

    Onsitego EVP sales and business development Manish Kumar expressed his enthusiasm about the collaboration, stating, “We are thrilled to join forces with Unilet, which has emerged as one of the largest and fastest-growing electronics and consumer appliances retail chains. This partnership aligns with our commitment to ensuring that customers can enjoy their electronic devices worry-free.”

    Unilet MD Humayun Fiaz shared his views on the collaboration, stating, “At Unilet, our focus has always been on delivering the best possible experience to our customers. Partnering with Onsitego allows us to enhance our service offering by providing customers with comprehensive device protection and support solutions. Onsitego is renowned for its industry-leading device protection plans, including extended warranties, damage protection, and technical support for a wide range of electronic devices. We believe this collaboration will set new benchmarks in customer satisfaction and loyalty.”

  • Onsitego & Hardik Pandya partner to expand device protection category in India

    Onsitego & Hardik Pandya partner to expand device protection category in India

    Mumbai: Onsitego, India’s leading device care company, has announced its partnership with Hardik Pandya, India’s cricketing sensation. Hardik Pandya will be the new face of the brand and will help Onsitego expand the device protection category in India.

    Onsitego has been the flag bearer of the device protection category for over a decade in India. The company has covered more than 1.5 crore devices through its extended warranty & damage protection plans. As per Onsitego, penetration of device protection plans is in low single digits in India v/s above 25 per cent in developed markets. This under-penetration shows a clear lack of consumer awareness and presents a huge opportunity for the category to grow.

    By joining hands with Hardik Pandya, Onsitego aims to improve consumer awareness about the benefits of device protection plans. The combined impact of Onsitego’s presence across over 10,000 retail stores & Hardik’s influence amongst consumers will fuel the next stage of growth in the device protection market.

    Commenting on the strategic partnership, Onsitego Founder & CEO Kunal Mahipal said, “We are thrilled to welcome Hardik Pandya to the Onsitego family. Just as Hardik exemplifies leadership & excellence in cricket, Onsitego embodies leadership & excellence in the device care category. With Hardik on board, we look forward to expanding the device care category and continuing to offer the best in class service experience to consumers across the country.”

    Hardik Pandya, vice captain of India’s white ball cricket team, said, “As a consumer, I understand the pain whenever a device does not work properly & we all need a reliable partner like Onsitego to take care of them.”

    “I look forward to being a part of this exciting journey & contributing towards Onsitego’s mission of delivering WOW experience to all customers.” added Hardik, who is exclusively managed by RISE Worldwide.

  • Onsitego launches a fund to support service partners during COVID-19

    Onsitego launches a fund to support service partners during COVID-19

    MUMBAI: After-sales services company Onsitego recently announced the ‘Onsitego Cares Fund’ initiative, introduced for financial assistance to employees and service partners facing distress during the time of lockdown. Any employee or service center staff affected by the COVID-19 pandemic in need of funds, can make use of the ‘No Questions Asked’ Onsitego Cares Fund.

    The company is extending interest-free funds of up to Rs. 12 lacs to select service partners that can be repaid anytime. Service center staff can write to the email ID provided to them mentioning the name and reason why they would like to use the fund. Onsitego will then process the payment within 24 hours without asking any questions.

    For employees, it is providing a total grant of Rs. 10 lacs. Employees earning under Rs. 40,000 are entitled to an amount of up to 7 days of pay. Onsitego highlights that this is not an advance against salary and that employees who use this fund will not have to repay later.

    Speaking about the initiative, Kunal Mahipal, CEO of Onsitego said, “We are happy to support our teams and partners in any way we can during this turbulent time. We have created a fund which would be of help to thosewho have been affected, directly or indirectly by the COVID 19 and need financial support. Our people havealways been our greatest strength and support,and I think it is important that we stand by them today when they are in need.“

    The Onsitego Cares Fund will be available to employees and service partners across the country till the lockdown is discontinued by the Government.

  • Onsitego revamps its visual and corporate Brand Identity

    Onsitego revamps its visual and corporate Brand Identity

    MUMBAI: Onsitego, a leading provider of after-sales services, has revamped company’s brand identity and unveiled it along with the launch of a new website supported by a multi-faceted marketing campaign to drive awareness about the company’s value proposition.

    The brand provides protection plans like extended warranty and damage protection, and boasts to have 30 different electronic categories and over 300 plans available on its new website. One can get a protection plan for a smart-phone, laptop or television amongst popular categories and even for a fitness tracker or a trimmer. The website makes it easy for people who have bought a new device or appliance to choose the best suited protection plan for them. It also tells them how much they are likely to save in repair costs if a device breaks down.

    Apart from a digital marketing campaign, Onsitego has also launched an in-store campaign to promote its services at partner stores of Vijay Sales, Croma, Sanket India, Great Eastern, Value Plus, Vivek and also general trade stores.

    Onsitego is growing at a rate of 80-100% y-o-y and has more than 5 million customers today. The company is leading the after-sales service industry that is touted to become $5.3 billion in size over the next 3-4 years. Onsitego currently provides device protection, brand warranty, installation, maintenance services and is soon going to launch on-demand repair services for the Indian consumers. The brand covers all electronic categories for the segment and their service plans are widely available across electronics stores and online marketplaces like Amazon.

    Speaking about the benefits for consumers, Kunal Mahipal, CEO, Onsitego said “We see that the customer works and lives at a frenetic pace, and he demands not good, but great, prompt service. People also don’t want to risk incurring financial loss with expensive gadgets. We have been successful so far because we are able to deliver on this expectation with our ‘Wow’ service philosophy.” 

    “The Onsitego brand promise is to undo the unexpected 'bad' thing that happens in someone's life. The brand delivers unexpected 'good' things or 'Wow' experiences to customers through its hassle-free service. If a device or appliance gets damaged or stops working, we fix it and have it up and running in no time. Our new tagline ‘Good Things Last Longer with Onsitego’ – pretty much sums up this proposition for us”, added Kunal Mahipal, CEO, Onsitego.