Tag: OnePlus

  • Netflix, Jio lead in customer experience: Kantar report

    Netflix, Jio lead in customer experience: Kantar report

    NEW DELHI: Jio and Airtel have emerged as the top telecom operators in terms of customer experience, according to a report by consulting firm Kantar. Among streaming platforms, Netflix delivered the most consumer satisfaction, followed by Amazon.

    Music streaming services like Amazon Music, Spotify and Apple Music also made the list as "special mentions" for providing great customer experience.

    The new CX+ TMT report released by Kantar evaluates companies in the telecom, media and technology sectors based on a unique combination of their experience scores, and on dimensions that are critical to the customer's journey.

    The study analysed responses from over 6,000 customers across 13 cities in the country in early 2020 to find out key brands in the TMT sector that consumers are most satisfied with.

    In the mobile device segment, Apple topped the list, displacing Xiaomi as the technology brand that provides the best customer experience. OnePlus and Samsung tied for third place. As per the report, Apple has 1.8x higher engagement levels than those at the lower end of the index.

    Tata Sky retained the top spot in the satellite service provider category.

    The landscape across the TMT sectors has changed drastically over the last one year, said Sushmita Balasubramaniam, domain lead for CX and Commerce – South Asia, insights division, Kantar. "Consumers' adoption of and dependence on digital, whether for basic everyday living, working, studying or entertainment has presented enormous challenges to companies in these sectors. And, the changes in usage of products and services will also mean that customer priorities on the kind of experience they are seeking will be different from the pre-COVID era."

    Soumya Mohanty, chief client officer, South Asia, insights division, Kantar explained that there will be vigorous competition in the TMT sector owing to tech convergence and emerging global media giants.

    “Be it network services providers, handheld device brands or streaming media providers, all will leverage customer data to build personalised journeys, CX and owning the relationship with the end user will become increasingly important,” added Mohanty.

  • OnePlus users to get easy access to EPIC ON

    OnePlus users to get easy access to EPIC ON

    KOLKATA: OnePlus, leading global technology brand today announces a strategic partnership with IN10 Media Network to bring its premium OTT platform, EPIC ON onboard. Known for its popular diverse India-centric content, EPIC ON will now be easily accessible to OnePlus TV users.

     With the extensive content catalogue from EPIC ON now available on OnePlus TV, users will be able to enjoy an enhanced viewing experience with rich content. EPIC ON will be easily accessible on OxygenPlay, the content discovery platform of OnePlus TV, thus allowing users to easily access an assortment of content from various content partners.

    In line with its brand proposition ‘India’s Storytellers’, EPIC ON hosts a vast range of programs across multiple genres. These programs highlight intriguing stories about India as well as the people of the nation. The content platform will also soon have a variety of new content formats such as graphic motion comics, podcasts, audiobooks, e-books, gaming, and many more in its library. Additionally, the platform also lets users livestream the network’s linear broadcasts: EPIC TV, an India-centric infotainment channel, as well as ShowBox, a 24-hour music channel and more.

    Commenting on the partnership, EPIC ON COO Sourjya Mohanty said, “Demand for smart TVs has been increasing at a rapid rate, driven by latest technological innovations and multitude of content offerings. By partnering with OnePlus, we are able to penetrate the growing market of smart TVs and connected devices, and provide EPIC ON’s rich content to the users. At EPIC ON, we aim to be a hotspot for content consumers and ensure a seamless viewing experience of our high-quality, binge-worthy content.”

    Addressing the association, OnePlus India GM Vikas Agarwal shared, “The OnePlus TVs play an integral role towards building an accessible connected ecosystem while remaining true to our core philosophy of creating the best in class experiences for our users. Post the announcement of DocuBay earlier this month, we are thrilled to strengthen our partnership with IN10 Media Network with EPIC ON onboard, and further elevate consumer viewing experience on our OnePlus TVs.”

    In line with the company’s ‘Never Settle’ spirit, the new OnePlus smart TVs are designed to provide users with a premium, connected ecosystem experience at a truly affordable segment. The new OnePlus TVs provide best in class display with 93% color gamut and Gamma Engine features, as well as Dolby Vision on the OnePlus TV U Series, all of which makes for stunning picture quality, and dynamic visuals. In addition, the new OnePlus TVs offer premium, bezel-less design, maximizing display space. Powered by Dolby Atmos in the OnePlus TV U Series and Dolby Audio in the OnePlus TV Y series, the OnePlus TVs provide a remarkable cinematic soundstage to fully immerse users in their favorite shows.

    The OnePlus TV U Series 55-inch is priced at Rs 49,999, while the OnePlus TV Y Series 43-inch and 32-inch is priced at Rs 22,999 and Rs 12,999 respectively. The new OnePlus TVs will be available for purchase on Amazon.in as well as in OnePlus Experience Stores and Reliance Digital across metro cities in India. 

  • OnePlus: Striking a balance between premium & affordable

    OnePlus: Striking a balance between premium & affordable

    NEW DELHI: Leading mobile brand OnePlus will be launching its new smartphone lineup in India 'OnePlus Nord' this week. The company also launched its flagship phone, OnePlus 8 Pro, a few months back. So, what's unique about the upcoming product? The company has hinted that the new smartphone will be affordable for price-conscious young buyers.

    At present, the new handset will be launching only in India and Europe. This is the company's second attempt in the mid-range smartphone segment after the OnePlus X, which was launched in 2015 and discontinued in 2016 after a poor response from the market. That time, the company emphasised its commitment to premium products over affordable ones. Four years later, in a strategy shift, OnePlus will return to its low-cost roots, while expanding into new product categories. The decision to add a mid-range product in its kitty is to provide more offerings and to fill another need in the market.

    How difficult it is for a premium brand like OnePlus to launch a budget device without hurting the brand value? Makani Creatives MD and co-founder Sameer Makani shares, “Offering products at a lower range can help increase the reach of the brand. The brand value can be fixed if the products are marketed with a focused approach of reaching two different sets of the audience with the pricing model. However, targeting the right bunch of audiences while offering products collectively provide a choice to the audience and this can impact the positioning of the brand. If the same experiences are applied across product lines, then it may hamper the premium product positioning.”

    He also adds, “Many brands are working towards creating variations in their product line to touch-base audiences globally and locally and expand the TG. This can be done effectively with a clearly distinct marketing approach for the different product lines.”

    Strikingly, the announcement has come at a time when there’s already a backlash against Chinese products and Indian companies such as Micromax and Lava also announced their return in the smartphone market.

    Fulco founder and MD Sabyasachi Mitter says that the new strategy of OnePlus is nothing but a return to its roots. “The brand dominates the premium segment but it is not seen anymore in the mid-range segment and getting into that category again is a part of the long-term game. The idea is to convince consumers to buy a low-cost alternative to OnePlus 8 and to get them into the ecosystem. The announcement was made amidst the boycott Chinese brand movement so it can be a backup strategy to attract more customers into its community.”

    Last year, the brand roped in highly popular and expensive Hollywood star Robert Downey as the brand ambassador. In the past, it has collaborated with Amitabh Bachchan also. So, while entering into an all-new segment, will it be the right move for the brand to opt for a fresh face?

    TRA Research CEO N Chandramouli feels, “In my opinion, the brand ambassador and the brand must have overlapping ‘personalities’, such that they are synchronous in their walk and talk, and so it would be strange if OnePlus used the same ambassador for both. With a few budget phone failures as experience, OnePlus must now think of a radically different approach and take the risk of launching a sub-brand with a clear distinction and without OnePlus attached. Similarly, even the brand ambassador, if they choose to use one, should also be different and aligned to the budget brand.”

    Mitter asserts, “With a strategic shift, I believe the brand will just have this line up without any brand ambassador in the initial phase and then, if needed, it might get a personality onboard but at the same time it can’t be Robert Downey Junior as that might create a huge disturbance in its brand-loving community.”

    There has been a void in the mid-tier smartphone segments. Brands like Xiaomi, Vivo and RealMe dominate the budget segment whereas Apple, Samsung and OnePlus are generating good sales in the higher price bracket. However, Micromax and Lava recently announced that both the brands will focus on the mid-range and entry-level segments upon their return.

    The original OnePlus One was a ground-breaking phone, selling for an approximate price range of $300 at a time when unlocked iPhones cost more than twice as much. Since then, the price factor of OnePlus phones has risen exponentially. A few years back, Apple also came up with the same strategy when it launched iPhone SE in 2016. OnePlus has always tried to copy what Apple does by launching one phone every year and giving a mid-cycle upgrade to previous products.

    Meanwhile, the strategy predicts OnePlus eagerly wants to grab the market share of both segments and if it promises to offer similar experience across its product line up, how it is going to impact the premium products at large?

    Chandramouli asserts, “Similar experiences across the premium and budget brand leave the premium customers feel cheated and the mistrust in the brand rises.”

    Mitter says, “The brand will follow Apple’s brand strategy and make the new line up more like the SE segment for OnePlus ensuring that it doesn’t affect its core community of flagship owners, they can’t afford to disappoint them in any way with this massive change in strategy.”

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  • OnePlus partners with DocuBay

    OnePlus partners with DocuBay

    NEW DELHI: IN10 Media Network’s global premium membership streaming service DocuBay today announced a significant partnership with OnePlus. Under this collaboration with DocuBay, OnePlus TV users can now enjoy direct access to a diverse range of documentaries by the global streaming service, across various narratives.

    A destination exclusively designed for documentary films, DocuBay has over 300 titles handpicked from 100+ countries and releases a new title on the platform every day. The premium content library includes titles across a variety of genres or ‘Bays’ such as TravelBay, ScienceBay, PoliticsBay, SportsBay, CrimeBay, TechBay, and recently launched MusicBay. Select titles like Stonehenge, Sea of Galilee, The Rider and the Wolf are available in HD and 4K, lending for an immersive viewing experience on OnePlus’s recently launched OnePlus TV U Series and Y Series.

    DocuBay VP strategy D Girish said, “At DocuBay, we are committed to bolster our reach and enable new audiences to discover our catalogue of premium documentary films. We are delighted to partner with OnePlus to strengthen our community of documentary lovers and ensure an enhanced viewing experience to the users through the OnePlus TVs’ incredible features.”

    OnePlus India GM Vikas Agarwal shared, “At OnePlus, our community is at the core of everything we do. This focus has also played a fundamental role in determining our brand partnerships over the years. We are excited to partner with DocuBay and bring a truly unique content experience to our community of users. This partnership will further provide OnePlus TV users access to premium, global content, with unparalleled viewing experience on the OnePlus TVs.”

  • OnePlus TV launches dedicated Amazon Prime Video section on Oxygen Play

    OnePlus TV launches dedicated Amazon Prime Video section on Oxygen Play

    MUMBAI: OnePlus, the global technology brand, announced their latest update for OnePlus TVs, with the launch of a new dedicated Amazon Prime Video section on the Oxygen Play platform.

    The launch of this new, deeply integrated feature on OnePlus TV’s Oxygen Play further enhances the overall seamless user experience provided by OnePlus TVs, on both OnePlus TV 55 Q1 and OnePlus TV 55 Q1 Pro. With this exciting feature, new and existing OnePlus TV users will now be able to directly view popular movies and series exclusively from Amazon Prime Video Library through an integrated channel on Oxygen Play. As an added benefit, OnePlus users can easily access a variety of carefully curated content from Prime Video’s extensive library without having to scroll through at length.

    OnePlus’ Oxygen Play serves as the content discovery platform of OnePlus TV where users can access a plethora of content from several partners.

    The Prime Video catalogue features thousands of TV shows and movies from Hollywood and Bollywood, and Indian-produced popular Amazon Original series like Four More Shots Please!, Paatal lok, The Family Man, Mirzapur, among many others. Prime Video includes titles available in Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Punjabi and Bengali, thereby providing a diverse range of content to OnePlus TV users.

  • MX Player partners with OnePlus for OnePlus TV Q1 series

    MX Player partners with OnePlus for OnePlus TV Q1 series

    MUMBAI: Dominating the entertainment market as the leading video streaming app for 2019, MX Player has created a strong foothold in the streaming world since its launch. Going beyond the 6-inch screens and expanding its wide user base, the platform has announced a partnership with OnePlus, the global technology brand, for the OnePlus TV Q1 series.

    This collaboration will enable the viewer to watch MX Player’s premium web series’ like Queen, Hello Mini, Madhuri Talkies, TV shows like Bold and Beautiful and Hindi dubbed films like Max Steel, Dear Comrade, The Expendables 2 amongst other offerings from its large content library on the smart TV. The service is available on the OnePlus TV Q1 series from 5 February onwards.

    MX Player marketing and business partnerships head Abhishek Joshi said, “Our vision of everytainment encompasses not just mobile screens but any avenue that will help us provide entertainment for our users and their discerning needs. We are glad to be associating with One Plus TV which accelerates our growth and expands our reach through bigger screens and connected TVs that promise a huge future uptake. Their technology along with our specially curated shows will enable audiences to watch premium content for free, on a screen of their choice.”

    OnePlus India general manager Vikas Agarwal said “We are thrilled to have MX Player on board and expand our suite of entertainment offerings. Given our community-first approach, we are sure our community will enjoy spending hours watching TV shows/movies on MX Player”.

    The entertainment app offers viewers multi-genre and multilingual MX Originals and Exclusives along with an online library of premium content, the best in class offline video playing capabilities, audio music and now games – all on one common platform.

  • Xiaomi, Vivo top in Q42019 smartphone shipments; Samsung at No 3 spot

    Xiaomi, Vivo top in Q42019 smartphone shipments; Samsung at No 3 spot

    MUMBAI: How the Chinese mobile brands are making merry in India. The latest study  from Counterpoint Research shows that Chinese brands today account for a 72 per cent share of 2019 smartphone shipments in India as against 60 per cent in 2018. 

    Xiaomi regsitered a sales increase of seven per cent in Q42019 and five year for the whole year to continue to retain its marketshare of  27 per cent and 28 per cent respectively placing it at the No 1 position in India. In fact, India is a bigger market for it then is its home country China. What droves shipments this year was the fact that it expanded its offline retail presence as well as the strong performance of its Redmi Note series.

    Vivo shipped 136 per cent more handsets in Q42019 and 76 per cent more in 2019 overall, to  capture shares of 21 per cent and 16 per cent in the two periods respectively. In fact, its performance in Q42019 saw it dislodge Samsung from its second position. The south Korean megacorp had flat growth in Q42019 and it degrew five per cent in the whole of 2019. Its market share slipped from 20 per cent in Q4 2018 to 19 per cent in Q42019, even as it calendar year sales fell from 24 per cent in 2018 to 21 per cent in 2019.

    Samsung shipments were driven by its upgraded A and M series (A50s, A30s, M30s and A20s). This is the first time Samsung transitioned to a completely new portfolio targeting different channels (offline with A series and online with M series).

     

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    Oppo shipments almost doubled YoY in Q4 2019, due to demand for its budget segment device A5s and the good performance of its recently launched devices A9 2020 and A5 2020 in the offline segment. Oppo is now aggressively moving towards higher price points with the introduction of the Reno series.It witnessed a 96 per cent growth in its shipments which saw its marketshare growing  from seven per cent (Q42018) to 12 per cent in Q42019. 

    On an annualised basis, however, it trails behind realme which witnessed a spurt of 255 per cent in shipments as its share for the year grew to 10 per cent for the calendar year 2019 from three per cent in 2018. realMe continued to retain its marketshare of eight per cent in Q42019 by shipping 15 per cent more handsets.

    The Transsion group Itel, Infinix, and Tecno) reached its highest ever market share in Q4 2019. Transsion remained strong in tier 3, tier 4 cities and rural India. Itel was the number one smartphone brand in the entry-level sub-Rs 4,000 (US$ 60) price segment, while Tecno and Infinix showcased YoY growth in the Rs  6000-Rs  10000 (US$ 86-US$ 142) segment by bringing aggressive features at lower price-points like 6.6-inch displays, 20:9 aspect ratio, 5000 mAH battery, etc.

    itel emerged as the number one feature phone brand in Q4 2019 followed by Samsung and Lava.  Apple was one of the fastest-growing brands in Q4 2019 driven by multiple price cuts on its XR device, thanks to local manufacturing in India. Additionally, 2019 saw the fastest rollout of Apple’s new iPhones (11 series) in India, with aggressive pricing and a good channel strategy. In fact, the new series especially iPhone 11 was introduced at a lower price point than the last year’s iPhoneXR. This has helped to gain share during the festive season and in its launch quarter in India.

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    Says Counteproint Research analyst  Anshika Jain:  “During 2019 we have seen all major Chinese players expanding their footprint in offline and online channels to gain market share. For example, Xiaomi, realme and OnePlus ave increased their offline points of sale, while brands like Vivo have expanded their online reach with Z and U series. 2019 also marked the fifth anniversary in India for some OEMs. Several have seen significant growth from their first full year of operation. For example, over the past four years, Xiaomi, Vivo, and OnePlus have grown 15x, 24x, and 18x respectively. This highlights that OEMs are mature enough to capture the next wave of growth and further expand their operations in India.” 

    Counterpoint ends by saying that all major brands are now aiming to expand in the mid to high price tier, which is likely to be the fastest-growing segment in 2020.

  • OnePlus TV witnessed commendable sales across both online and offline platforms

    OnePlus TV witnessed commendable sales across both online and offline platforms

    MUMBAI: OnePlus’ recently launched product OnePlus Android TV has witnessed sales across both online and offline platforms. The company has emerged as the best-selling premium brand in both smart TV and smartphone categories on Amazon and offline partner stores.

    The company announced on Friday said it has gained a record ₹1,500 crore in gross merchandise value (GMV) worth of sales during the ongoing Diwali sales across platforms.

    "We are humbled by the degree of enthusiasm our community members and customers across India have shown towards our new products, leading us to achieve these remarkable results," OnePlus India general manager Vikas Agarwal, said in a statement.

  • OnePlusTV partners with Reliance Digital for launch

    OnePlusTV partners with Reliance Digital for launch

    Mumbai: Reliance Digital, India’s No. 1 electronics retailer has partneredwith OnePlus for the exclusivelaunch of OnePlus TV line-upacross its retail outlets. 

    Both the OnePlus TV 55 Q1 and OnePlus TV 55 Q1 Prowere unveiled today at the Reliance Digital Store in Prabhadevi. The event was presided over by Brian Bade, CEO, Reliance Digital, KaushalNevrekar, EVP &CMO Reliance Digital and Vikas Agarwal, General Manager, OnePlus India, along with Bollywood actress, Tara Sutaria.

    On the grand occasion of the launch, Brian Badesaid “In keeping with our track record of launching the latest technology first, we are proud to welcome OnePlus TV to the Reliance Digital family. We will continue to be the bridge between the Indian consumer and the latest technology brands from all over the world.” 

    Addressing the gathering at the OnePlus TV announcement, Vikas Agarwal, General Manager, OnePlus India, said, “We’ve been working with Reliance Digital since November last year and are extremely happy with the remarkable response we received for our products across India. Reliance Digital has a successful nationwide presence with OnePlus devices being sold across 350+ Reliance Digital stores. The launch of the OnePlus TVs will further strengthen our fruitful partnership, and provide a valuable offline platform for customers across India to physically experience the innovations of the OnePlus TV while seeking to purchasing it,”

    Tara Sutaria, a technology enthusiast was excited for the launch. She said, “Reliance Digital is my favourite technology store, and I’m glad that just like me, all of India will get an opportunity to experience this new generation TV.”

    The recently launched OnePlus TV comes in two variants, OnePlus TV 55 Q1 and OnePlus TV 55Q1 Pro with a 4K QLED experience in both variants. Both smart TVs run on the latest version of Android TV. OnePlus TV 55 Q1 Pro has a 55-inch QLED display and Dolby Vision support, powered by eight speakers that deliver a 50W output. Both smart TV variants feature Dolby Atmos support and a custom Gamma Colour Magic processor. It also has voice control giving customers a comprehensive smart TV experience. In addition, OnePlus TV is supported by the all-new innovative OnePlus Connect app offering smarter interaction and seamless connectivity experience through a fusion of connected devices.

    Moreover, Reliance Digital will also have a bouquet of exclusive offers for customers,like cashback of up to Rs.7000 on HDFC cards, no cost EMI options, extended warranty and multibank cashback on OnePlus TVs.

    Both the versions will be available in Reliance Digital and Jio Stores across 100+ Indian cities. 
     

  • SonyLIV and OnePlus announce a strategic alliance to boost content offering for consumers

    SonyLIV and OnePlus announce a strategic alliance to boost content offering for consumers

    MUMBAI: SonyLIV locked in a multi-year strategic partnership with OnePlus, the global technology brand ahead of their much-awaited upcoming OnePlus TV launch in India. This alliance will open access to the extensive content library of Sony Pictures Networks India for OnePlus Smart TV users spanning movies, music, sports, animation, web originals, short films and much more. SonyLIV is amongst the few selected mobile apps available as part of the much-hyped OnePlus TV launch in India.

    After bolstering its place as a leader in the premium smartphone segment in India, OnePlus is foraying to Smart TV category to strengthen its consumer connect. SonyLIV’s partnership with OnePlus TV is reflective of their brand ethos of creating an exceptional viewing experience for its 100 MN plus monthly active users, expand the market potentialities and up the ante in brand integrations. In its efforts to capture newer and wider audience segments, SonyLIV intends to strengthen the engagement quotient with OnePlus by offering its varied content to the Smart TV users.

    “Our partnership with OnePlus is a leap ahead in blending captivating stories with an innovative viewing experience. With our robust content portfolio on offer, there’s plenty to consume for OnePlus TV users. This alliance enables us to expand our consumer footprint to Indian households and boost our engagement. It’s a great starting point for the two companies, and we are excited about the journey ahead of us,” Sony Pictures Networks India digital business head Uday Sodhi said.

    “With OnePlus TV being our latest premium offering, it is important for our users to have access to content across genres and languages and we believe Sony Liv offers that experience with its extensive content portfolio. This partnership along with the superior audio and picture quality on the OnePlus TV will offer a viewing experience like never before,” OnePlus India general manager Vikas Agarwal commented.