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Tag: Nipun Sharma

  • Salesforce’s first edition of the Great India Sales & Marketing Summit

    Salesforce’s first edition of the Great India Sales & Marketing Summit

    Mumbai: Salesforce India organized the first edition of the Great India Sales & Marketing Summit on 24 May 2024. This virtual gathering empowered attendees with invaluable insights into cutting-edge technologies such as AI and their profound impact on sales and marketing functions. Event saw over 10,000 participants.

    The event highlighted the importance of digital transformation and the role of AI in achieving organizational success and customer-centricity.

    Salesforce India chairperson & CEO Arundhati Bhattacharya kicked off the session by expressing gratitude to the salesblazers and highlighted how sales and marketing drive organizational growth by engaging customers more meaningfully. Emphasizing the need for vibrant sales and marketing teams to foster innovation, she stressed that digital transformation is the key driver towards India becoming the 3rd largest economy in the world. She also discussed how technology, coupled with the AI revolution, is a significant enabler for sales and marketing teams in achieving success.

    At the Summit, several sessions explored the power of AI in sales, marketing, and customer service. Salesforce experts showcased how Salesforce uses its own AI products to achieve success.

    Kapil Dev: Setting goals and achieving them together

    Kapil Dev, former cricketer and captain of the World Cup-winning Indian team, shared leadership insights.

    He emphasized the importance of leading from the front, focusing on the process of winning, and recognizing the unique roles of each team member.

    He discussed how business leaders can apply these principles to align their teams with business goals.

    Ankur Warikoo: Marketing on a mission: maximize your impact, minimize your spend

    Ankur Warikoo, a teacher, content creator, and author, shared his expertise on cost-effective marketing strategies.

    He offered practical tips for frugal marketing, drawing parallels from successful brands and presenting a five-step approach.

    Warikoo highlighted the importance of maximizing impact while minimizing marketing expenditure.

    Srikanth Bolla: From hurdles to high performance: scaling your business with a winning mindset

    Bollant Industries CEO Srikanth Bolla, shared his inspirational journey from being a differently-abled student in a remote village to becoming a successful entrepreneur.

    He discussed how staying focused and true to his roots contributed to his professional achievements.

    Srikanth emphasized the importance of perseverance and self-determination in overcoming obstacles and achieving success.

    Session highlights:

    How Salesforce uses Salesforce

    Speaker: Salesforce India Sr director & head of marketing Nipun Sharma

    Nipun Sharma offered insights into how Salesforce uses AI tools like Data Cloud and Einstein 1 to drive growth and align sales and marketing.

    Start with data, move forward with Tableau

    Speaker: Tableau India country head & regional VP Romil Agarwal

    Romil Agarwal discussed data-backed decision-making and the potential of generative AI with Tableau.

    Mulesoft: Connect, automate & scale AI-powered experiences

    Speaker: Mulesoft India head of sales Nehal Mehta

    Nehal Mehta explained how Mulesoft integrates data, systems, and AI models for seamless automation.

    AI masterclass

    Speaker: Dr. Dakshinamurthy V Kolluru

    Dr. Kolluru provided a deep dive into AI implementation, showcasing specific use cases and offering an upGrad certification in AI.

    LinkedIn + Salesforce: A winning combination

    Speakers: LinkedIn group head, B2B product marketing Alyce Erikson; LinkedIn senior director, product management Ajay Datta

    They showcased how Salesforce integrates with LinkedIn’s B2B solutions to engage audiences and generate leads.

    Accelerate growth with trusted AI

    Speaker: Salesforce head of solution engineering, SMB business Tanmaiy Chandanshive.

    Tanmaiy Chandanshive discussed how generative AI can drive productivity and customer-centricity.

    Fireside chat with Suraj Dodeja

    Speakers: Vashi Integrated Solutions CEO Suraj Dodeja

    Suraj Dodeja shared how Salesforce’s solutions enhanced their omnichannel efficiency and customer visibility.

    Drive customer experience and loyalty with data and AI

    Speaker: Salesforce director, solutions engineering Ritesh Chauhan

    Ritesh Chauhan discussed building customer experience and loyalty using AI and Data Cloud.

    Slack: The AI-powered platform for work

    Speaker: AVP & head of slack, service cloud, & platform Rahul Sharma

    Rahul Sharma demonstrated how Slack enhances team productivity through AI and workflow automation.

    Fireside chat with Satya Machiraju

    Speakers: Rahul Sharma; Whatfix VP, IT & information security Satya Machiraju

    Satya Machiraju shared how Whatfix leverages Slack for product analytics and process reengineering.

    Elevating customer experiences with AI-driven service

    Speaker: Salesforce director, product management, service cloud Abhisek Dash

    Abhisek Dash showcased how AI revolutionizes customer service through predictive analytics and intelligent case routing.

    DPDP Act 2023: Stay ahead and secure your data with Salesforce

    Speaker: Salesforce principal specialist SE, Amin Rehman

    Amin Rehman provided an overview of the Digital Personal Data Protection Act, 2023, and how Salesforce supports data security and privacy management.

  • Vodafone launches global design store

    MUMBAI: Vodafone has launched a global design store in Kanpur. It is a one-stop-shop with exclusive service counters on 4G, M-Pesa, Vodafone Red & Self Service Kiosk. It provides live and engaging experience of Vodafone’s wide variety of products & services.

    The store’s core services include:

    • 4G Zone: 4G Zone offers customers an interactive experience to explore and discover a world of data services on the mobile phone.

    • Vodafone Red Zone: An all-in-one, integrated, worry-free solution, exclusively for postpaid retail and enterprise customers

    • Self Service Kiosk: A facility, where customers can drop by to pay their bills or recharge their plans with any amount at any given point in time

    • M-Pesa Zone: Convenient service to transfer money across geographies and make payments.

    • Zoo Zoo Merchandise: Customers can choose from a wide range of merchandise such as Vodafone Zoo Zoo dolls, mugs etc from the Take me Home section.

    • Go Post-Paid Zone: Get instant post-paid connections activated through KYC.

    With the increasing use of smart phones, mobile internet and new technologies, the customer is evolving at a fast pace. To provide this customer with an interactive, convenient and satisfactory service experience, Vodafone India introduced its Global Design Store in Kanpur.

    Customers will be offered an array of services through special designated zones such as 4G Zone to discover and experience mobile internet, Vodafone Red Zone; – all-in one post-paid service, m-pesa Zone a unique mobile money transfer service, Self Service Kiosk; a facility for bill payment and recharge service, Vodafone Red Box; to enable customers to transfer content from an existing handset to a new age smart phone for free.

    Vodafone India business head – Uttar Pradesh (East), Nipun Sharma, said, “The consumer has always been at the heart of everything we do. Vodafone is at the forefront to introduce innovative concepts, products and services that enrich the lives of our customers. Hence, keeping in mind the trend of increasing smart phone penetration and mobile internet usage, we have taken an innovative approach in retail design. The Global Design Store with an easy and simple design, welcoming and engaging staff will provide a one-stop shop experience platform for our customers.”

    The new Vodafone Global Design Store retail concept is designed and equipped to be warm and customer friendly, to meet the evolving needs and expectations of the customers. The store offers live and engaging retail experience of Vodafone’s wide range of products and services. This store has been specifically adapted and customized after testing and validating a full suite of customer insights, which are relevant to customer needs in India.