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Tag: Nibha Kothari

  • PwC India and Kapture CX dial Up the future of agentic automation

    PwC India and Kapture CX dial Up the future of agentic automation

    MUMBAI: Call it the new CX factor where agents don’t just listen, they lead. In a major push towards redefining customer experience, Kapture CX, the agentic AI-powered CX platform, has partnered with PwC India to roll out a new generation of scalable automation solutions. The focus? Taking enterprises from task execution to intelligent orchestration, especially in sectors like Retail, Consumer, and BFSI.

    Unlike the typical chatbot hype, this alliance promises to deliver serious muscle behind the buzzwords. The partnership brings together Kapture CX’s proprietary LLMs and industry-specific AI approach with PwC India’s heavyweight experience in enterprise implementation and deep domain know-how.

    “Agentic automation is transforming how enterprises operate, shifting from task execution to intelligent orchestration. At PwC India, we’re helping clients lead this shift by harnessing this through purposeful collaborations. Our partnership with Kapture CX brings next-generation automation to the front lines of customer experience to drive smart efficiency and build agile, future-ready enterprises,” said PwC India chief client and alliance officer, Manpreet Singh Ahuja.

    The solutions will span contact centres, employee experience modules, and voice agents moving beyond generic automation to contextually intelligent interactions that can act, learn, and evolve.

    “With PwC India’s agentic automation solutions, we are paving the way for a smarter and more agile future for our clients. We are at the forefront of helping organisations reimagine the art-of-possible, enabling them to turn modern-day technology disruption into a competitive advantage,” said PwC India partner and leader of agentic automation Sumit Srivastav.

    Kapture CX’s AI isn’t just reactive, it’s proactive. Designed to automate workflows, enhance business operations, and cut costs, its AI agents aim to become a seamless extension of enterprise teams.

    “Partnering with PwC India marks a significant milestone for Kapture CX. Our AI agents are designed not just to respond but to act, automate workflows, and enhance business processes across industries. Together with PwC India, we are set to redefine how organizations harness Agentic AI for scalable, efficient, and cost-effective automation,” added Kapture CX co-founder and CEO Sheshgiri Kamath.

    Wrapping up the alliance’s vision Kapture CX VP for partnerships and alliances Nibha Kothari summed it up saying, “This collaboration is a strategic catalyst amplifying the potential of agentic AI to drive agentic automation at scale. By uniting Kapture’s advanced capabilities with PwC India’s enterprise depth, we’re delivering transformative, future-ready solutions. It’s been a privilege working alongside PwC India’s exceptional team, and we’re energized by the bold innovations we’ll shape together.”

    If you thought automation was just about bots, think again, this partnership is handing the mic to AI agents that know how to listen, lead, and leap ahead.

  • Kapture CX appoints Nibha Kothari as VP strategy in the Founder’s Office

    Kapture CX appoints Nibha Kothari as VP strategy in the Founder’s Office

    Mumbai: Kapture CX, the SaaS-based customer experience platform, has appointed Nibha Kothari as VP Strategy in the Founder’s Office, Bangalore.

    Kothari brings experience over 12 years in leading strategic programs across multiple global organisations including Reliance, Viacom18, WNS, and BYJU’S. Most recently, she led the Strategic Projects & Transformation team at BYJU’S. She is also an alumna of IIT Delhi and IIM Bangalore.

    Commenting on her appointment, Kapture CX CEO & co-founder Sheshgiri Kamath said, “Vikas and I are delighted to have Nibha onboard. Her vast experience in strategy and new initiatives will play a critical role as we expand globally into new geographies and verticals. Having worked in leading companies we look forward to leveraging her insights and accelerating our growth further. We welcome her onboard the rocketship which is Kapture and look forward to working with her on this exciting phase of growth.”

    Before joining the  Kapture CX, Kothari led multiple initiatives at Viacom18 to drive data based decision making and transform procurement processes. During her career, she has also served as the Chief of Staff to the COO at WNS Global Services. Beyond her professional life, she has a passion for giving back to the community. During her stint in the USA, she redesigned a science program in Title 1 public schools to increase underprivileged community participation. She has also taken multiple engagements to aid special needs children in education, art, and life skills.

    Commenting on the same, Kothari said  “I am thrilled to join the exceptional team at Kapture CX. The unwavering commitment of the founders, Shesh and Vikas, on building Kapture with rapid yet highly sustainable growth is truly inspiring. As Kapture continues its evolution into a global organization, I look forward to contributing to the ongoing success and further enhancing scalable processes.”