Tag: MSO

  • 2014: Industry hopes high

    2014: Industry hopes high

    MUMBAI: A year of risks and several speed breakers has come to an end and the horizons of the New Year are already showing a silver lining. Every member of the media and entertainment industry in the country is expecting magical spells to be cast in 2014. Let’s look at what to anticipate from the next 12 months.

     

    Starting with the Ministry of Information and Broadcasting (MIB) the eagerly awaited forecast is that phase I and II of Digital Addressable System (DAS) are completed without any obstructions or delays. And phases III and IV flow smooth like silk so that India can boast of a digitised environment by the next New Year (2015).

     

    Broadcasters are expected to follow content norms as well as invest more in creating better content. With general elections coming up, channels are set to heat up their mercury levels to prove who is the best in the genre. Prasar Bharati is getting Rs 3,500 crore funding from the MIB which should enable modernisation of the pubcaster with high quality production and better quality shows as well as yield more revenues and profit.

     

    The Telecom Regulatory Authority of India (TRAI) has had a tough time this year dealing with the multi-system operators (MSOs), local cable operators (LCOs), direct-to-home (DTH) players, aggregators and broadcasters. With the year seeing too many conflicts between all the players of the industry, TRAI will surely want that all the stakeholders to find solutions. The regulator will also hope for smooth role out of DAS phase III and IV and gross billing to begin for phase I and II.   

     

    The regulator that recently came out with a consultation paper to curb monopoly of MSOs will be looking at curtailing excessive power clout and monopolies in every sector of television – cable TV, content aggregation and broadcasting.

     

    Moreover, TRAI will hope that all that it started in 2013 sees light in 2014. One such initiative is the acceptance of the ad cap regulation by all broadcasters. It would also hope that the quality of service for TV viewers is consistently kept in mind by broadcasters. Last, but not the least, it would also want that the new regulations for DTH licences are passed.

     

     Broadcasters are the happiest of the lot as they see better revenues flowing in the next year as digitisation pans out across India. Channels will be embroiled in acquiring or producing new innovative shows that will give them an edge over their competitors. Generating better TVTs either through new shows or hit movies that will help them dislodge the leader. Broadcasters are seeing much potential in the soon to be launched new rating system Broadcast Audience Research Council (BARC) which is expected to show their performances in true light.

     

    However, nothing is as eagerly awaited as the fate of the ad cap that is currently hanging mid air with the Delhi High Court. Even as some broadcasters are more than happy with the 12 minute advertising air time limit, most of them feel it is a hindrance to their functioning and will hamper their revenues if put to effect before digitisation is complete. At the same time they are also looking forward to strike better deals with their advertisers as well as better syndication for their programmes in the international market providing them a global exposure.

     

    As digitisation sets in, distribution should also be easier and transparent. Even as channels will engage with domestic DTH and cable TV platforms for better carriage and revenue share deals, they will look forward to reaching out to more audiences through international platforms.

     

    Bottomlines will be managed better as broadcasters will control their costs by trimming their staff, scaling up their programming, enhancing distribution and controlled marketing. With several TV channel licenses being stuck with the MIB, new channels are waiting to see the light of the day in 2014.

     

    The cable TV sector which has undergone immense change in 2013, will surely expect great returns in the coming year. One thing which they will be hoping for is internet on cable TV to spread thereby generating VAS revenues.  Their long wish list will also include reduction in import duties on STBs, preferably subsidies from the government for promoting digitisation, higher ARPUs from consumers, better synchronisation with other MSOs, fair entertainment and service tax – preferably service tax holidays, fair charges for usage of public utilities for distribution, higher carriage fees from broadcasters, lower content costs from broadcasters and aggregators and longer licensing norms from I&B. The year also witnessed a few announcements by the MSOs for acquiring content for their cable channels. These MSOs will hope that the venture is successful and helps them reap benefits with better revenue flow.

     

    On the DTH front, operators have high hopes that the tag of having the lowest ARPUs in the world will fade away as higher ARPUs will flow in. The dream is that content costs will be lowered which will help them generate better revenue as well as invest in getting innovative technologies for the future of TV and mobile.

     

    Digitisation for DTH players means high net addition of subscribers and lower churn in 2014 as some subscribers will shift from cable TV to the DTH platform. Leading players want to offer better packages to their subscribers with more availability of channel which can only come with more capacity bandwidth that is in the hands of the Indian Space Research Organisation (ISRO).

     

    At the production front, 2013 wasn’t really big on experiments; at least as far as TV shows are concerned. Only a few like the adaptation of the international format – 24, the reality show Connected Hum Tum and Comedy Nights with Kapil made some difference in programming. As we usher in to the New Year, we obviously expect more newness in the shows produced. But for that, the production houses need to get respite from the issues that keep bothering them.

     

    One of the major issues that cripple the production houses is the restrictions by broadcasters on the budget per episode. And then, it is for sure that the production houses in the New Year would wish for a better budget approval from the broadcasters. Another issue is the ever-rising demands of the crew unions, including the technicians and other crew members. The crew members have not just been fighting for a raise in their salary but have demanded many other privileges that have kept the production houses on their toes. Because of this, some production houses prefer working outstation than in Mumbai in order to cut down on costs.

     

    The year 2013 witnessed a really interesting case — there was a huge hoopla when an actor portraying the popular character, Gutthi (from Comedy Nights with Kapil on Colors) decided to pull out of the show over few differences with the production house and the channel. While the actor said the right to the character belonged to him, the production house thought otherwise. By the end of the year, nobody got a clear picture about who really owned the character. However, we hope the New Year doesn’t just bring clarity to this particular case but the industry also works in order bring a system in place about the entire intellectual property rights (IPR).

     

    The wish list for the New Year would never end. But some of the other desires that the production houses perish include better following of discipline by the actors on the set, better creative people with improved ideas that grabs the eyeballs, less interference from broadcasters in the production process and of course, many more new and intriguing shows that not only brings more viewers but good business that would improve the functioning of entire industry.

     

    The expectations are high but they aren’t too farfetched. With time, discussions and a little bit of a push we can see much of it becoming a reality.

  • Kolkata to miss the 31 Dec TRAI deadline for gross billing?

    Kolkata to miss the 31 Dec TRAI deadline for gross billing?

     

    KOLKATA: The Kolkata multi-system operators (MSOs) are likely to miss the 31 December deadline given by the Telecom Regulatory of India (TRAI) to start gross billing.

     

    The cable TV sources in Kolkata feel that the MSOs will not be able to meet the deadline. “They are likely to start the gross billing for the month of December from 7 January,” say the sources.

     

    It should be noted that the 31 December deadline was granted, as the MSOs missed the earlier 15 December deadline to start gross billing in phase I areas. Says Kolkata based cable TV analyst Mrinal Chatterjee, “Kolkata missed the deadline since neither the MSO nor the last mile owner (LMO) are prepared for the process.”

     

    Kolkata has around 30 lakh cable television homes. “The MSOs updated the minister on the total process of digitisation and billing.  As of now we have ad-hoc billing, but soon billing as per package will start. Though customers are happy, the operators do not want the billing to be in place,” opines Siticable Kolkata director Suresh Sethia.

     

    Siticable has around 10-11 lakh STBs in Kolkata DAS I area.

     

    Explaining the nitty-gritty’s of bill payment, a MSO says, “If a customer has chosen a package of Rs 180, he will have to pay Rs 180, plus Rs 10 (amusement tax) and12.36 per cent service tax.”

       
    A LMO affiliated to Hathway Cable & Datacom informs that the MSO has sent the bills to him in a compact disk (CD) and expects him to take a print out and give it to customers.

     

    The way things are progressing, it seems like another deadline is on its way to be missed.

  • MSOs request WB UD minister to waive off amusement tax arrears

    MSOs request WB UD minister to waive off amusement tax arrears

    KOLKATA: The multi-system operators (MSOs) in Kolkata have requested the West Bengal Urban Development minister Firhad Hakim to waive off amusement tax arrears, thanks to the cable television digitisation which has revealed their business details to the government authorities.

    Cable TV sources said that the state government which is slated to get around Rs two to three crore every month as amusement tax from the MSO gets only Rs 15 – 20 lakh from the MSOs in the Kolkata Municipal Area (KMA) area now.

    “Seeing the present situation, it can be assumed that the state government has lost between Rs eight to 10 crore in the form of amusement tax in last three months,” said a cable TV analyst.

     After the DAS implementation, apart from the increased monthly subscription fee, the consumers are supposed to shell out Rs 10 more as amusement tax charged by the state government.

    Firhad Hakim after taking a note to the appeal made by the MSOs has asked the MSOs to write a letter to the government and accordingly the state would look into the matter.

  • MCOF gets entertainment tax extension in Maharashtra

    MCOF gets entertainment tax extension in Maharashtra

    MUMBAI: The last mile operators (LMOs) in Maharashtra have got a further extension until 21 January from filing joint affidavits along with the multi-system operators (MSOs). The cable operators can also in the interim continue paying entertainment tax to the Bombay High Court, following an extension given by it today. The next hearing of the case is on 21 January.

    The Maharashtra Cable Operators Federation (MCOF) had on 13 December moved the Court challenging the Maharashtra state government’s amended gazette resolution (GR) regarding entertainment tax. According to the amended GR, it was mandatory for the LMOs to file a joint affidavit with the MSOs while paying entertainment tax.

    The Court during the 17 December hearing gave interim relief to the LMOs from filing joint affidavits along with the MSOs. The case was up for hearing today. “The state government advocate wasn’t ready with its response and hence the case was adjourned to another date,” says advocate Sudeep Nargolkar.

    While the case is still on in the Court, the public accounts committee (PAC) of the Maharashtra state legislature has come up with the recommendation of bringing in a few amendments in the Entertainment Duty Act, 1923. The amendments have been recommended based on: one, the numerous advertisements running on cable TV networks, which according to a Times of India report runs into crores; and two, while private TV channels need to follow procedures and seek permission from the Telecom Regulatory Authority of India (TRAI) before launching a new channel, there is no body governing the channels that the cable TV operators run.

    The committee has also objected to the absence of tax that should be levied on cable TV operators for running advertisements on their network.

    The PAC has suggested measures to increase the revenue from entertainment tax. This includes: creating a database of cable and DTH viewers; decentralising entertainment tax collection at district and taluka levels; and regular inspection by both the IT department and revenue officials to find out the number of cable TV subscribers under each operator.

    The changes are being thought of at a time when the LMOs are fighting against the high entertainment tax fees.Are we in for another round of litigation? 

  • TRAI gives MSOs another CAF extension till December end

    TRAI gives MSOs another CAF extension till December end

    MUMBAI: The Telecom Regulatory Authority of India (TRAI) has again shown forbearance towards multi-system operators (MSOs). The regulator has given another extension to the MSOs and asked them to submit 100 per cent consumer application forms (CAFs) by December end along with the compliance report. The regulator met the five national MSOs and a few state players today in New Delhi to get an update on the situation of DAS phase I and II cities.

    “TRAI has given us the extension looking at our performance since the last meeting held on 29 November. While we had achieved only 45 per cent CAF in DAS phase II areas when we met last, this time the figure stands at 65-70 per cent,” says one of the MSO who attended the meeting.

     The MSOs are confident of achieving the figure by the month end. “If TRAI continues its pressure and resolves to take some action against those not complying, I am sure we can achieve 100 per cent figure,” he says.

    Acknowledging the issues in Hyderabad, TRAI has shown leniency towards the city. “The 100 per cent CAF doesn’t include Hyderabad,” says the MSO.

    Apart from representatives of the five national MSOs, the others that attended the meeting chaired by TRAI principal advisor N. Parameswaran included: Manthan from Kolkata and Ranchi, UCN from Nagpur and MSOs from Vishakapatnam and Gujarat among others.

    The TRAI also reviewed the gross billing status in the DAS phase I cities. The MSOs had to start billing from December. “The subscribers need to get the bills as per their package plan from December.  The regulator has said that either the local cable operators (LCOs) or MSOs can bill the subscribers and has asked us to send the compliance report by 31 December,” informs the MSO.
    That apart, the MSOs in Kolkata and Delhi have decided to join hands and educate the consumers on gross billing. “While seven players in Kolkata will publish ads in leading newspapers in Kolkata, approximately three MSOs in Delhi have decided to come together for the print campaign,” he adds.

  • MCOF takes Maharashtra govt to court on ent tax

    MCOF takes Maharashtra govt to court on ent tax

    MUMBAI: The Maharashtra Cable Operators’ Federation (MCOF) moved the Bombay High Court on 13 December challenging the Maharashtra state government’s amended gazette resolution (GR) regarding entertainment tax. The association will send a notice to the state government on 14 December.

    Both MCOF and the Nashik District Cable Operators Federation had in April challenged the first GR issued by the government on 7 March in the courts, according to which multi-system operators (MSOs) were made responsible for paying entertainment tax. Now, MCOF has challenged the second GR which the government released in November as an interim solution.

    “What we don’t understand is that how can the government come out with an amended GR when the first GR is already in court,” asks MCOF president Arvind Prabhoo.

    The association has filed the petition on two issues. “The first issue is on renewal of licence for last mile owners (LMOs) according to section 4(2)(b) of the Entertainment Duty Act, Bombay 1923. Second, is the amended GR, which makes it compulsory for the LMOs to file a joint affidavit with the MSOs to pay entertainment tax,” informs Prabhoo.

    The Maharashtra government issued the new GR, stating it was losing out on tax collections. “What is the need for a joint affidavit, when with digitisation the whole system has become transparent? Also when we are depositing the entertainment tax to the court, till no verdict is announced, why this GR?” he questions.

    MCOF has filed the petition to ensure that the government doesn’t indulge in anymore GRs till the verdict is declared. The earlier petition filed in April is up for hearing in the Bombay High Court on 10 January.

    “We hope that while the first issue is resolved in the coming hearing, our new petition comes up for hearing soon,” he adds. The case will be represented by advocate-High Court Sudeep Nargolkar.

    It should be noted, that the joint affidavit means that in case of any irregularity in paying the entertainment tax, both the MSOs and LMOs will be either jointly or separately made responsible.

    “We are ready to pay the tax directly to the government. Why should the LMOs suffer, if the MSO doesn’t deposit the entertainment tax to the government collected by the LMOs?” asks Prabhoo.

  • TRAI-MSO to meet on 16 Dec to assess CAF

    TRAI-MSO to meet on 16 Dec to assess CAF

    MUMBAI: The Telecom Regulatory Authority of India (TRAI) has called for a national multi-system operator (MSO) meeting on Monday, 16 December. The meeting has been called to assess the report on collection of consumer application forms (CAFs) in the 38 cities falling in Digital Addressable System (DAS) phase II. 

    Earlier, on 29 November, TRAI had met all the MSOs and had set 15 December as the deadline for submitting 100 per cent CAFs.

    We had to submit the CAFs, including subscriber details and package details by 15 December. TRAI has called for the meeting to assess the situation says SN Sharma

    “We had to submit the CAFs, including subscriber details and package details by 15 December. TRAI has called for the meeting to assess the situation. It is a follow-up of the meeting we had earlier with the regulator,” says DEN Networks CEO SN Sharma.

     The regulator has called for the meeting to review the progress made in the DAS phase II areas. “Though in the last meeting, we had asked for a one month extension to complete CAF, the regulator had given clear directions to complete CAFs in the specified period of 15 days,” adds Hathway Cable & Datacom MD and CEO Jagdish Kumar G. Pillai.

    The MSOs are struggling to meet the deadline. “Our national average for CAF is around 65 per cent. While in a few areas we have achieved 90 per cent CAF, there are also areas like Hyderabad where we have still not collected any CAF,” informs Pillai, who thinks that the collection can improve only if the Information & Broadcast Ministry announces Greater Hyderabad Municipal Corporation (GHMC) as DAS area.

    In the meeting held on 29 November, it was revealed that Gujarat Telelink Pvt Ltd (GTPL) is lagging behind in areas like Vizag and Solapur, Hathway is far behind in Vizag and Hyderabad and Den Networks had a low CAF collection in Uttar Pradesh. “We have achieved 80 per cent CAF in Gujarat, while catching up in other areas,” informs GTPL COO Shaji Mathews.

    Though in the last meeting, we had asked for a one month extension to complete CAF, the regulator had given clear directions to complete CAFs in the specified period of 15 days, says Jagdish Kumar Pillai

    The court cases related to the digitisation process that were on till quite some time in states like Madhya Pradesh, Andhra Pradesh and Gujarat have acted as a hindrance to smooth CAF collection, think the MSOs. “Digitisation in Vizag began only in September, so it will take more time for the MSOs to submit 100 per cent CAF there. Also, we are facing issues in Gujarat,” adds Mathews.

    The Gujarat Cable Operators Association has moved to the Gujarat High Court against TRAI and the case is pending in the court. “We will have to see if the TRAI gives us reprieve for customers who fall under these cable operators. If it doesn’t, then we may have to switch off signals, which will then be against court order. The situation is tricky in Gujarat and we are waiting for what the regulator has to say in the meeting,” says Mathews.

    We will have to wait and watch if TRAI comes up with another extension or penal action for non-compliance! MSOs await the meeting.

  • DAS: The Chennai conundrum

    DAS: The Chennai conundrum

    MUMBAI: The country may have entered the third and fourth phases of digitisation, but one of the major metros, Chennai, seems to be lagging behind in the digitisation process from phase one onwards. However, it is time for them to buck up as the Telecom Regulatory Authority of India (TRAI) may soon start cracking the whip on broadcasters, MSOs and LCOs in Chennai if they fail to comply with the digital addressable system (DAS) or digitisation norms, leading to severe repercussions.

    In a meeting organised on 9 December by the TRAI with the three stakeholders, the Regulator said that it has already notified the TV channels in Chennai that are still transmitting analogue signals. The deadline to implement DAS was 1 November 2012, but despite the entire framework such as interconnection, quality of service and consumer complaint redressal and tariff being in order, the stakeholders haven’t really followed the process,TRAI reiterated.

    One of the biggest hurdles in the implementation of digitisation is the dispute between the regulator, the information and broadcasting ministry and the Jayalalithaa-led Tamil Nadu government controlled Arasu Cable corporation that it should be given a DAS licence.

    Arasu Cable, that delivers cable TV services to almost half the subscribers in the city, was revived in 2011 and rapidly grew under the alleged patronage of the Jayalalithaa government.

    A TRAI consultation paper on monopoly in the cable TV sector released in June 2013 put it very aptly: “The Government of Tamil Nadu has incorporated Tamil Nadu Arasu Cable TV (TACTV) Corporation Ltd. on 02.09.2011 for distribution of cable TV in Tamil Nadu. It has taken over 27 Headends from the private MSOs. TACTV Corporation is providing cable TV services with most pay channels at a cost of Rs 70 per month to the public through local cable operators. Prior to this, another MSO, M/s KAL (Sumangali) Cable, which is a subsidiary of the Sun group, had dominance in the cable TV services in Tamil Nadu. However, KAL Cable continues to be dominant in Chennai city, where TACTV has not been registered as an MSO under DAS. Interestingly, channels of the Sun group, an integrated player providing both broadcasting and distribution services, were not available on the TACTV network for quite some time.”

    TRAI had then made it clear that Central and State government ministries, departments, companies and undertakings should not be allowed to enter into the business of broadcasting or distribution of television channels.

    The TRAI consultation paper had estimated that Tamil Nadu has 1.3 crore cable TV homes out of which 50 lakh are subscribers of Arasu. Other estimates are that Chennai has 38 lakh cable TV homes and seven lakh DTH homes. These estimates put Arasu’s subscriber base at 14 to 15 lakh.
    Recent reports claim that the dominant MSO had even ordered a large shipment of STBs in June this year, but has not gone ahead since it has not been issued a DAS licence. Since Arasu is still delivering analgoue signals, most other MSOs too have been tardy on switching over to DAS completely, fearing they would alienate their subscribers.

    In the meeting that the regulator had with the MSOs on 9 December, it ordered them to stop analogue signals and implement complete digitisation. It directed the MSOs to get the Subscriber Management System (SMS) in place with details of customers including their choice of channels.

    It also hurled another missive at broadcasters, clearly ordering them to provide their signals only to those MSOs that are registered for providing cable TV services through DAS. MSOs have been cautioned to ensure that only digital transmissions are provided through their network and Customer Application Forms (CAFs) are collected soon.

    TRAI has stated that it will closely monitor the progress of digitisation in the city and will also consider taking strict action against those who do not follow the protocol.
    Even customers have been advised to ensure that they receive cable TV connection only from operators supplying DAS signals or face a blackout of their TV screens.

    TRAI has also urged them to duly fill the CAFs at the earliest and submit them to their local operators. If they fail to do so, MSOs will be compelled to cut off transmission of those consumers, failing which they may will be in breach of law.

    In Chennai, out of the 38 lakh cable TV homes, only four lakh STBs have been seeded. This leaves nearly 34 lakh houses receiving analog signals.

    Will cable TV operators, broadcasters, and MSOs change the status quo and possibly face the ire of the state? They have not dared to challenge its might for the past year or so. On one side is the telecom regulator which is glaring down on them; on the other there is the state government has made its intentions clear when it asked the centre that Arasu be given a DAS licence. A conundrum if there ever was one.

    Will TRAI’s current warning turn out to be just what it is?

  • Hathway-MCOF show way forward on digitisation

    Hathway-MCOF show way forward on digitisation

    MUMBAI: The government-mandated DAS has been in limbo for a few months now. Even as set top boxes have rolled out in phase I and phase II towns, the issue of Consumer Application Forms (CAFs), despite claims by all, has yet to be resolved completely with the collections of these falling short of the mark. Then multisystem operators (MSOs) and last mile operators (LMOs) have been having a faceoff with the latter claiming ownership of their subscribers, while the MSOs have been insisting that they are pouring in investments hence they have the right to the cable TV viewer.

    But now a ray of hope seems to be emerging from behind the dark clouds with at least a couple of MSO working on what could be a model which could provide a solution to the vexatious problem of who owns the cable TV consumer: the MSO or the LMO? And in the process it would most likely give a real impetus to the realisation of the financial benefits of digitisation, and encourage its acceptance and spread nationally.

    Indiantelevision.com gives you an exclusive peep at what is being planned by one of the MSOs – the Viren Raheja-led Hathway Cable & Datacom – with the Arivnd Prabhoo-led Maharashtra Cable Operators’ Federation (MCOF).

    The two met on 5 December and agreedin principle that the MSO will share its subscriber management system (SMS) with its last mile operators – albeit in a limited capacity. Hathway, through this initiative, has taken a step forward in allowing the LMOs to bill the end consumers.

    “It is a great and welcoming move by Hathway,” says MCOF president Arvind PrabhooThe meeting between the duo was a result of the letter sent by MCOF to all MSOs, as a move to ensure smooth rollout of digitisation. It should be noted that MCOF had written to all MSOs after the Telecom Regulatory Authority of India (TRAI) gave MSOs the final deadline for starting gross billing by 15 December and submitting CAFs by 31 December.

    Calls to Hathway officials did not get a response. But sources close to India’s most evolved cable TV MSO admitted to indiantelevision.com that “yes, we have given the LMOs the right to bill and become the owners of their consumers. They are our trade partners and we want their rights to be maintained. And yes we want them to conduct their business using our SMS.”

    Hathway, apparently, has suggested two options to take things forward.

    The first is for smaller LMOs who who have a few 100 subscribers. The MSO says it could handle the billing for them. The LMO will function as the collection agent, earning a commission in the process for the subscribers who are part of his network. Hathway will be responsible for taxes in this case – including entertainment tax and service tax, wherever applicable.

    The second option is for larger LMOs with subscribers running into thousands and tens of thousands. These LMOs will be permitted to log online into the Hathway SMS with a unique ID and password and manage their subscribers, and even generate bills for them. If they choose this option, then they will be responsible for all the taxes and paperwork.

    Says the source close to Hathway.: “This system not only maintains the rights of the LMO over their consumers, but also makes the operation simpler for us. If we have to bill, activate, deactivate or change plans for all subscribers, we will have to set up those many call centres and infrastructure. It is easier for the customer as well, since for them the LMO is the touch point.”

    Hathway has been holding road shows all over Maharashtra to educate LMOs about its process and explaining to them that each of them can activate or deactivate boxes assigned only to them. Sessions have been held in Mumbai, Pune, Pimpri, Aurangabad, among other cities.

    However, there are still a couple of issues which have to be clarified and agreed upon between MCOF and Hathway. The first is in the area of revenue shares between the MSO and the LMOs. While Hathway has proposed a graded 60:40 to 57:43 split between MSO and LMOs, the latter would like it to be higher – say in the region of 45 per cent- in favour of the cable operators.

    The second issue that needs finalisation is: in whose name should the bill be raised – the LMO or Hathway?

    MCOF and Hathway are expected to meet this week to resolve these and any other issues that could crop up as well.

    “Hathway is the only MSO that has taken a step forward and has shown interest in resolving issues. Other MSOs have yet not approached us for any meeting,” says Prabhoo.
    Prabhoo need not worry. The floodgates may open sooner than he expects.

  • TRAI asks Kolkata MSOs to start gross billing by next week

    TRAI asks Kolkata MSOs to start gross billing by next week

    KOLKATA: It was just last week that indiantelevision.com reported that Kolkata multi-system operators (MSOs) are likely to start the gross (consumer) billing process from 10 December following a directive by Telecom Regulatory Authority of India (TRAI).

    Now, TRAI met the MSOs again on 6 December and has asked them to start the billing process by 15 December.

    Kolkata has around 30 lakh cable television homes. As of now, an informal billing process is in place, but with effect from November, customers may have to pay the bill as per the package. “Collection may come in the next two-three months,” said Siticable Kolkata director Suresh Sethia.

    “Billing for the November package will start by 15 December. We will also advertise in newspapers and on our local channels to make our consumers aware about this development,” added Sethia.

    Siticable has around 10-11 lakh STBs in Kolkata Digital Addressable System-I (DAS-I) area.

    Explaining the details of the bill payment process, one of the MSOs informed that if a customer has chosen a package of Rs 180, he will have to pay Rs 180 + Rs 10 (amusement tax) + 12.36 per cent of Rs 180 (service tax) in the coming time.

    The billing system will bring transparency and organise the business, however, some operators are opposing it.

    But, the view of the majority is that only digitalisation can bring uniformity and a system in the so-called unorganised sector. Manthan Broadband director Sudip Ghosh said, “Billing is the first step to inform consumers of the changed ecosystem in a digitised environment.”