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Tag: MSO

  • TRAI warns MSOs and LMOs to speed up billing in DAS areas

    TRAI warns MSOs and LMOs to speed up billing in DAS areas

    MUMBAI: Even after several deadlines being issued in January regarding implementation of billing in DAS areas, the Telecom Regulatory Authority of India (TRAI) has not seen much progress on this front.  And to now address the issue, the Regulator had called for a meeting of the multi system operators (MSOs) and last mile owners (LMOs) in Mumbai on 3 June.

     

    Taking note of all the issues being faced by both the parties, TRAI has asked both the MSOs and LMOs to resolve their issues and start the billing process as soon as possible. The Regulator has also taken inputs from them and will conduct an internal meeting soon.

     

    TRAI has directed the two parties to sign proper inter connect agreements with each other to ensure that money collected from subscriber goes through the right channel. “Because of their revenue sharing problem, the consumer is affected. If the two parties haven’t signed any agreement, how can they collect money from the consumer?” asks a TRAI official who was present in the meeting.

     

    Show cause notices have been sent to MSOs operating in Delhi and those in DAS phase II cities regarding billing process. “Channel aggregation is done by MSO and he also has the subscriber management system. So ideally he should be doing the work of billing,” says the official.

     

    The tug of war between MSOs and LMOs over ownership of subscribers has not yet been resolved. However, the official says that a subscriber is no one’s property and is free.

     

    The meeting comes a few days after TRAI issued a directive to MSOs to start billing in DAS phase I cities such that the bill reaches the consumer within 45 days by either hand, post or email along with an option to pay the money online.

     

    TRAI will look at holding such meetings in other parts of the country as well.  

  • Kolkata MSOs to increase channel package rates

    Kolkata MSOs to increase channel package rates

    KOLKATA: A revision in channel package rates is on the cards following the Telecom Regulatory Authority of India’s (TRAI) directions to multi system operators (MSOs) last week to ensure delivery of bills to subscribers by hand, post or email as opted for by them, and provide within 45 days an online payment option in their subscriber management system (SMS) for subscribers to pay their bills in the first phase of the digital addressable system (DAS).

     

    However, the percentage by which channel package rates will go up is not exactly known.

     

    Kolkata has nearly 30 lakh cable homes and till mid-January, MSOs were issuing ad-hoc bills to subscribers. According to several LCOs, despite having implemented gross (consumer) billing in the Kolkata Municipal Area (KMA) since January, end consumers are not willing to pay billed amounts to LCOs.

     

    When contacted, Siticable Kolkata director Suresh Sethia said, “Package rates will soon be revised. There are instances where consumers are not getting bills from LCOs. The law of the land is the same for everyone. So, we have to courier bills to end users and this involves costs.”

     

    “We are happy that TRAI is trying to make the system more transparent,” Sethia added.

     

    An MSO on condition of anonymity said, “We will have to depute collection agents and provide them with a salary or collection commission, whatever they think is better as LCOs are not able to collect money from end consumers. But we can’t use this as an excuse and will ensure we adhere to the TRAI rules, however cash-strapped we are.”

     

    A cable expert expressed the view that package rates will have to be increased as post implementation of DAS broadcasters have started bargaining a lot and have proposed to charge a much higher rate than before.

     

    “MSOs are bound to increase the price as they have to show the bill and pay the tax on that. Also, to follow the new bill delivery system of the TRAI, additional costs will be incurred in terms of software development and manpower. To justify that, they may increase the price,” said Incubators Group chairman Kaushlendra Singh Sengar.

     

    Sengar informed that the Regulator had also asked MSOs to ensure that an electronic acknowledgement is sent to subscribers on their registered mobile numbers or email addresses within 30 days of making the payment to the service provider.

     

    A cable analyst, Mrinal Chatterjee, begged to differ, “Cable TV operation is not telecom operation. Here, LCOs also work. MSOs have no network of their own but depend on last mile connectors. Customers are the clients of the LMO, so how can MSOs send bills to them?”

     

    Other industry sources argued that some MSOs didn’t even have an SMS in place so how could they start an online payment option in the SMS.

     

    Still other sources opined that MSOs and LCOs need to address the issues together. “Now it seems the authorities want to remove the LCOs from this trade altogether, but it is not that easy to do so,” said an LCO on condition of anonymity.

  • Den Networks and Wipro join hands for enhancing customer experience

    Den Networks and Wipro join hands for enhancing customer experience

    MUMBAI: Multi system operator (MSO) Den Networks is not only expanding its business, but with that is looking at enhancing customer experience as well. And with this, the MSO has entered into a strategic partnership with information technology giant Wipro. The alliance aims at accelerating Den Networks’ evolution from being a B2B organisation to a B2C one.       

     

    The strategic partnership will empower Den Networks’ customers with seamless connectivity and integration. Through this decade-long alliance, the MSO will be able to provide its customers, local cable operators (LCOs) and partners with real time efficient services, thereby ensuring continuous engagement and zero downtime. The initiative will also help Den Networks to streamline the deployment of its next generation services and provide quicker service activation, accurate rating and billing and excellent customer service.

     

     “As the industry continuously evolves, it is imperative to drive innovations for an enhanced customer experience. This initiative will help us connect better with our customers, and meet operators’ demand for quicker and accurate dissemination of a variety of services, thereby driving increased loyalty, adoption and efficiency. We are looking at automating our backend processes as a part of this deal, to provide a seamless subscriber experience and build customer loyalty,” said Den Networks COO M.G. Azhar.

     

    According to the agreement, Den Networks can offer SMS and BSS user friendly solutions, which allows cable operators to deliver more personalised and sophisticated services to cable and broadband subscribers at sharply improved delivery time.

     

    “We are delighted to be chosen as a strategic partner for Den. Wipro will leverage its extensive experience in business and technology transformation, combined with platform-driven integrated delivery of IT to ensure we deliver a robust, flexible and scalable infrastructure to help Den do business better,” added Wipro Infotech chief executive Soumitro Ghosh.

     

     

    The cloud based platform will use a highly extendible patented model that consolidates all subscriber, product, service and infrastructure based operational data, allowing operators to reliably and rapidly create and manage a wider range of residential and business products that deliver increased operational efficiency and a greater user experience.

     

    “This partnership will enable both the companies to meet the changing needs of the customer, providing them with more choices and market solutions, using a blend of onboard and cloud-based distributed analytics. Our user-centric architecture and expertise in the broadband & cable space will help DEN Networks engage with customers at a deeper level,” concluded Wipro senior vice president and business head-global communications Anil K. Jain.

  • Appeals against tariff increases of 27.5 per cent in DAS to be heard in August

    Appeals against tariff increases of 27.5 per cent in DAS to be heard in August

    NEW DELHI: The Telecom and Disputes Settlement and Appellate Tribunal (TDSAT) today directed the Telecom Regulatory Authority of India (TRAI) to respond by 4 July to a petition challenging the legality of tariff orders allowing the increase of 27.5 per cent inflationary rise in the wholesale prices prevailing as on 31 March 2004.

     

    TDSAT chairman Justice Aftab Alam and member Kuldip Singh said any other stakeholders including broadcasters could intervene by 16 July and the appeal would be heard on 4 August.

     

    Meanwhile, the broadcasters will retain in a separate account, any payments received as tariff, as this would be subject to the final order of the Tribunal.

     

    The appeals wanted TRAI to be directed to carry de-novo exercise in accordance with the statutory provision for price fixation for addressable system de-linking the same from the wholesale price of channels for non addressable system.

     

    In the appeals filed by Home Cable Network and the consumer organisation Centre for Transforming India, the legality of Tariff Order (Telecommunications (Broadcasting and Cable) Services (Second) Tariff (Eleventh Amendment) Order 2014 dated 31 March this year allowing the increase of 27.5 per cent inflationary rise in the wholesale prices prevailing as on 31 March 2004 has been challenged.

     

    The appellants have also challenged the impugned tariff order dated 31 March 2014 on the ground that the same has been passed in violation of Section 11(4) without affording any hearing opportunity to the stakeholders and without considering the relevant material and reports.

     

    Furthermore, the impugned tariff order is without jurisdiction because it still provides for adhoc measure of price freeze as on 31 March 2014 even after 10 years of second tariff order dated 1 October 2004 while abdicating it regulatory duty to fix the tariff.

     

    The impugned tariff order has adversely impacted the interest of the addressable platform because the wholesale pricing of the addressable system is based on the wholesale pricing of the non addressable platform; Fourthly that the impugned tariff is heavily tilted towards broadcasters and seriously prejudices the interest of the consumers, MSO’s and stifles orderly growth of the cable and broadcasting sector.

     

    Counsel Vivek Sareen argued that TRAI ignored the fact that the wholesale pricing of non addressable system and addressable system are inter related. The wholesale price for addressable platform is derived from the wholesale price of non addressable system. By its order, TRAI indirectly and in substance increased the wholesale price for addressable platform / DAS notified area. The said increase in the wholesale price for addressable platform is affected in violation of section 11(4) of the Act.    

     

    TRAI completely disregarded the fact that by changing the content pricing and increasing the same by 27.5 per cent with reference to the price existed immediately prior to 31 March 2014, this will immediately increase the price of content for addressable platform. The authority did not provide any hearing opportunity to the stakeholders including the appellants to represent their view as a stakeholder in the consultation process.

     

    It was stated that TRAI had rushed to issue the impugned order thereby increasing the wholesale price for addressable platform by 15 per cent with effect from 1 April 2014. Thus the impugned order failed to take into account the inputs from such stakeholders.

  • TRAI issues directions to MSOs to comply with rules relating to billing for each customer

    TRAI issues directions to MSOs to comply with rules relating to billing for each customer

    NEW DELHI: Directions have been issued by the Telecom Regulatory Authority of India (TRAI) to multi-system operators (MSOs) covered under the first phase of digital addressable system (DAS) to ensure delivery of bill to each subscriber by hand or post or email, as may be opted by the subscriber and provide within 45 days, online payment option in its subscriber management system (SMS) for payment of bill by the subscriber.

     

    In a direction issued under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act 1997 and regulation 24 of the Standards of Quality of Service (DAS Cable TV Systems) Regulations, 2012, the regulator has also said that the MSOs must ensure within 30 days that an electronic acknowledgement is sent to the subscriber, on his registered mobile number or the e-mail address, immediately on his making any payment to the service provider.

     

    The action comes after a study by a joint team consisting of the representatives of the Authority and Broadcast Engineers Consultants, a public sector unit of the Information and Broadcasting Ministry, to inspect and audit the head- end and the subscriber management system of the MSO providing cable TV services in the National Capital Territory of Delhi.

     

    The Authority also held meetings with the representatives of the local linked cable operators and the MSOs on 16 April and 17 April.

     

    During the inspection, the Authority noted non-compliance of the provisions of the regulations by the service providers.

     

    The direction said the representative of MSO or its linked LCO who collects the payment from the subscriber shall forward the details of the subscriber and the payment made in front of subscriber through his mobile phone to the subscriber management system. The SMS on receipt of this information, shall send an automatic acknowledgement of the payment received to the subscriber either on his registered mobile number or his email address.

     

    TRAI said regulation 24 of the Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations 2012 provides that the Authority may, by order or direction, from time to time, intervene, for the purpose of protecting the interest of the subscribers or monitoring or performance of Quality of service standards of the MSO or its linked local cable operator   or for ensuring compliance of the provisions of these regulations and reads as under:-

     

    TRAI had on 2 December 2013 directed the MSOs to offer cable TV services to its subscribers on both pre-paid and post-paid payment options and generate bills for subscriber; give to every subscriber the bill, on regular basis, for charges due and payable for each month or for any other agreed period and the bill for the period ending the 30 November 2013 latest by 15 December 2013, according to the billing cycle agreed between the parties.

     

    The MSOs were also to give itemised bill to the subscriber clearly indicating the price of channels or bouquet of channels along with the name of channels in the bouquet, charges for basic tier and channels comprised therein, charges for set-top-box, charges for value added service, the details of taxes along with the rate of taxes and Service Tax registration number and Entertainment Tax registration number; ensure that a proper receipt is given to the subscriber by it or its linked local cable operator for every payment made by the subscriber; and provide to the pre-paid subscriber, at a reasonable cost, the information relating to the itemised usage charge showing actual usage of service. A compliance report had to be submitted by 31 December 2013 for the areas of the National Capital Territory of Delhi, Municipal Council of Greater Mumbai and Kolkata Metropolitan area.

  • TRAI to hold MSO-MCOF meet in Mumbai

    TRAI to hold MSO-MCOF meet in Mumbai

    MUMBAI: Maharashtra Cable Operators Federation (MCOF) that had recently approached the Bombay High Court challenging the payment of entertainment tax, billing and the carriage fee has now approached the Telecom Regulatory Authority of India (TRAI) to seek answers on the constitution of revenue share.

     

    “While the TRAI says that there should be a revenue share between the multi system operators (MSOs) and last mile owners (LMOs) on the subscription fee the LMO collects from the consumer, is that the only revenue in this cable TV universe?” questions MCOF president Arvind Prabhoo.

     

    According to Prabhoo, there should be clear definition of constitutes revenue. “Apart from subscription revenue, there is carriage fee revenue, advertising revenue and even activation revenue. So why it that these revenues are not shared amongst all the stakeholders of the cable TV system?” he asks.

     

    “Who decides what revenue is?” questions Prabhoo.

     

    With regards to this, a meeting has been called between the MSOs and MCOF by TRAI. “I had met N Parameswaran earlier this month and had discussed these issues with him. With regards to this, TRAI has decided to hold a meeting in Mumbai between MCOF and MSOs,” informs Prabhoo.

     

    When Indiantelevision.com contacted TRAI principal advisor N Parameswaran he confirmed the meeting, but said that no particular date was yet decided. “We will be holding a meeting between the two in order to address issues of billing,” concludes Parameswaran.  

  • Digitisation at one-third of the investments by MSOs, claims JAINHITS

    Digitisation at one-third of the investments by MSOs, claims JAINHITS

    NEW DELHI: A campaign “Cable ka Shahenshah, DTH ka Baap” has been launched by JAINHITS, India’s only HITS based Direct to Network (DTN) service, relating to quality of services and its ability to deliver digitised content across terrains, anywhere in India.

     

    JAINHITS technology in partnership with Motorola (now ARRIS) and IntelSat offers a unique proposition to the LCOs (local cable operators) of an overnight plug and play digitisation solution that comes for an investment as low as Rs 4.99 lakh only. This makes them fulfill Telecom Regulatory Authority of India’s (TRAI) guideline requirements of All India digitisation by 31 December 2014.

     

    The HITS platform claims that if the 6,000 odd MSOs were to digitise their networks, they would require an investment of up to Rs 3 crores per MSO, thereby costing approximately Rs 18,000 crores as mere investments. JAINHITS on the other hand can provide direct services to over 60,000 LCOs spread across India with average investment of only Rs. 10 lakh per operator, thereby digitising the country for just Rs 6,000 crore, which is one-third of the investment required by MSOs. Thus, the massive saving of Rs. 12,000 crore is being passed on to the customers by providing cheaper services with enhanced quality viewing.

     

    Moreover, JAINHITS “Go Digital” entry scheme strategy will help LCOs to increase their subscriber base manifold in a short span of time. Not only this, through this partnership model LCO will witness significant increase in their customers ARPUs which are likely to double in 2014-15 with broadband and other VAS product/service roll outs. All this put together will help JAINHITS LCO partners enhance their business and earnings.

     

    With a mere investment of Rs 4.99 Lakh, an LCO will get all the necessary help in terms of technology, content and Set Top Boxes that will enable them to operate independently. JAINHITS offers LCO’s new product/ service roadmaps to address the ever- evolving market and customer needs along with the full technology solution roadmap for cable TV network upgradation. In addition, LCO’s also receive all necessary training on technical, legal, product, consumer satisfaction, compliance aspects etc. which facilitates them to offer standardised services.

     

    JAINHITS is the only platform in the country, offering complete empowerment and ownership to even the smallest LCO by making him a Leader and Cable Owner and an ISO (Independent Service Operator).

     

    JAINHITS national sales head Jeet Narayan Singh said, “In our endeavor to enable 60,000 small and medium operators to become MSOs and go digital independently, we are offering end to end single window solutions. JAINHITS offerings are fully DAS compliant with wider choice of channels that are cost effective and fastest way to offer Digital Cable services in any part of India. Our Broadband offering gives additional edge to ISOs and helps them to increase their revenues.”

     

    Through this engagement, JAINHITS provides subscriber management system (SMS), which empowers LCOs to manage his own customer base and offer, customized packs to its subscribers. In addition to this, JAINHITS LCO will be able to manage billing and create his own subscriber records as required by regulators. The SMS also provides an inventory management system and MIS system which enables the LCO to operate his business, generate reports and manage taxation etc.

  • Big Magic dons a fresh new look

    Big Magic dons a fresh new look

    MUMBAI: Big Magic gets an all new look, reinforcing its vibrant, fun and light entertainment persona and in keeping with its tag line ‘chatpata har pal’.

     

    The channel’s new packaging resonates with its programming mix which includes light relationship dramas, rom-coms, side-splitting sitcoms, blockbuster movies and now a unique historical comedy. With the new look going on air from the morning of 28 April viewers can look forward to a far more enriching television viewing experience.

     

     Reliance Broadcast Network CEO Tarun Katial said in a statement, “As we consolidate our position with new, clutter breaking shows, we felt the need to align the packaging to reflect the channel philosophy. It is our endeavour to constantly enhance our product and viewer experience in keeping with audience and advertiser requirements.”

     

    Embodying the channels philosophy of providing refreshing content the new packaging has been crafted after extensive research and audience feedback.  With elements ranging from a colourful butterfly which unveils the lineup, to light streaks and gold dust and a Mediterranean colour palette, the packaging is unique and ties back to the light entertainment offering of the channel.

     

    The channel is available across key DTH players ranging from Airtel, Videocon d2h, DD Free Dish, Dish TV and Reliance Digital TV to Hathway, Incable, Digicable, DEN, 7 Star, ABS, Siticable, Star Broadband and GTPL amongst others.

  • Star Sports, Hathway lock horns

    Star Sports, Hathway lock horns

    MUMBAI:  Two hard-to-miss campaigns have been doing the rounds of television, radio and digital media lately.

     

    One, launched by sports broadcaster Star Sports, hits out at multi-system operator (MSO) Hathway for not providing Star Sports channels to subscribers, apart from suggesting that subscribers move to other MSOs or a DTH platform.

     

    The other, launched by Hathway, informs viewers to subscribe to Star Sports channels as part of the MSO’s ‘Sports Package’ or on a la carte basis.

     

    Subscribers may be confused but what is obvious is that Star India and the MSO, once close partners, seem to be no longer on the same page and are scrapping with each other like a couple after a bitter parting. And that too in the public eye.

     

    But both deny that they are hitting out at each other; they say they are just protecting their individual interests.

     

    “We noticed that several subscribers didn’t even know how to subscribe to our channels and were therefore under the impression that the channels had been switched off at our end. We were thus compelled to issue an advertisement in mainline newspapers to assist our viewers and clear all misgivings so that consumers could explore their options to avail our channels,” explains the Star Sports spokesperson.

     

    “We would like to highlight that we have received complaints that many consumers are facing lot of difficulties in getting our channels activated. There are newspaper reports talking about subscribers facing challenges in availing signals from Hathway.”

     

    On his part, Hathway Cable & Datacom CEO Jagdish Kumar says, “We had to launch the campaign because of the wrong information that was being spread against us. We have not pulled off Star Sports channels. We have simply removed them from our premium package and are now giving them to subscribers either a la carte or through our Sports package.”

     

    Didn’t Star Sports spark off Hathway’s move by raising the sticker price of its channels? “We have not increased the price of our channels.  The channel pricing is regulated by the Telecom Regulatory Authority of India (TRAI) and no broadcaster can unilaterally increase the channel price,” the spokesperson shoots back.

     

    However, unconfirmed reports are that Star Sports asked Hathway to pay for a higher number of subscribers this year – when its contract came up for renewal –  if it wanted  the channels to be placed in any of its packages. Something which most broadcasters are resorting to with the onset of greater transparency following the wider spread of set top boxes in subscriber homes.

     

    This was something which Hathway was not open to hence it yanked Star Sports channels from its existing pack and begin charging separately for them.

     

    “I don’t understand why it is being made out as such a big issue? Isn’t digitisation about this? We are giving the consumer the power to choose. Any consumer who wants the sports channels can get them either a la carte or they can subscribe to our sports pack,” Pillai maintains.

     

    The Star Sports spokesperson however insists that the move has affected Hathway consumers adversely. “They are today worse off than before as they have to now pay more to Hathway for availing the same set of channels, including the Star Sports Channels,” he empasises.

     

    Pillai contradicts this saying, “Who says we are charging more? We have instead reduced the package price for consumers, who have opted for a la carte channels.”

     

    He claims that the MSO has reduced the price of its premium package by Rs 5 and is offering Star Sports 1, 2, 3 and 4 at Rs 17.25 per month. Consumers opting for these channels would have to subscribe for a period of three months, he adds. Else, the channels are available as part of its Sports Pack with Neo Sports at the same price and consumers could subscribe to that for a period of one month.

     

    The Star Sports spokesperson then accuses Hathway of not giving prior and adequate notice to its consumers before making these changes to its package composition and “discontinuing the exhibition of Star Sports channels”.

     

    “We have received information that Hathway did not protect those who had subscribed to the packages containing the Star Sports channels in the last six months nor did it protect those who had paid for the same on a yearly basis, thereby breaching its obligations under the relevant regulations. We have been inundated with enquiries from agitated and confused consumers of Hathway, who saw their favourite sports channels suddenly going off  their TV screens, thereby missing out on quality sporting action on our channels,” alleges the spokesperson.

     

    Pillai has a quick riposte to this allegation. Says he:  “Who says we had not given any prior notice? We had sent out a public notice 20 days back informing our subscribers of our plan. In fact, we were also running scrolls on the TV screen, informing them of the same.”

     

    So, can consumers expect some kind of resolution soon? “We have always acted in the spirit of cooperation. As a result, our content is widely available across cable TV and DTH platforms,” highlights the Star Sports spokesperson. “Having said that, we cannot accept that our viewers are taken for granted. We also expect distribution platforms to behave responsibly as both broadcasters and distributors owe a minimum quality of service to our viewers as provided for in the regulations framed by TRAI.”

     

    Pillai reveals that his company is just following market demands, adding that  “we are examining all options. The case had come up for hearing in TDSAT, where the tribunal had disposed-off the petition of Star Sports. I don’t see a reason for the sports broadcaster’s reaction. We are just complying with what digitisation was meant for.”

  • TDSAT directs Hathway Cable to pay Rs 9 crore to Star Sports

    TDSAT directs Hathway Cable to pay Rs 9 crore to Star Sports

    MUMBAI: The country’s leading mult-system operator (MSO) Hathway Cable and Datacom and Rupert Murdoch-owned sports broadcaster Star Sports are engaged in two legal battles in the Telecom Disputes Settlement and Appellate Tribunal (TDSAT).

     

    In the first case, the TDSAT has directed the two parties to settle their dispute over the outstanding dues in the tribunal’s mediation centre. In the interim, in an order last week, the TDSAT had ordered Hathway Cable to pay Rs 8.57 crore to Star Sports within one week in settlement of some of the dues.

     

    Hathway Cable has already made the Rs 8.57 crore payment. The MSO and the sports broadcaster will meet at the mediation centre on 27 March to discuss and settle issues over other payments that are due to Star Sports.

     

    The order reads: “The petitioner admits the dues to the tune of Rs 8,57,18,075. It is further stated on behalf of the petitioner that Rs 1,16,12,554  was  deducted as tax payable at source and the petitioner will give the requisite certificates to the respondent within a week from today. The difference between the dues claimed by the respondent and admitted by the petitioner is thus in the vicinity of Rs 1.93 crore and odd. At this stage, it also needs to be noted that according to the respondent two cheques which added up to Rs 60,27,135 and which are shown in the petitioner’s statement of accounts as having been given to the respondent were not actually received by it. This amount would, therefore, be subject to verification.  In case the cheques have in fact not been given to the respondent the petitioner must pay the admitted amount of Rs 8,57,18,075 plus Rs 60,27,135. The aforesaid payment must be made to the respondent within one week from today i.e. by 17.03.2014.”

     

    In another case filed by Star Sports against the MSO, the sports broadcaster has claimed that in the DAS phase I cities of Mumbai and Delhi, Hathway Cable has been violating the regulatory process by removing Star Sports out of its channel packs and placing them as a la carte without reducing the pack price or substituting the channels. It claims that the MSO is charging additional money for adding the channels above the pack.

     

    This case will come up for hearing on 19 March. TDSAT has already asked Hathway Cable to file an affidavit showing that it is complying with the regulations, the number of subscribers who have requested Star Sports and the number of subscribers for whom Star Sports has been activated.