Tag: Merkle

  • Dentsu weighs retreat from global stage after $5 billion gamble falters

    Dentsu weighs retreat from global stage after $5 billion gamble falters

    TOKYO: It was once viewed as a cheetah making a smooth and speedy dash to the finish  tape as it went about muscling itself with acquisitions. But, hardly a decade later,  in 2025, Dentsu, Japan’s largest advertising group and one of the industry’s oldest names, is considering pulling the plug on its international ambitions after more than a decade of struggle abroad. The Tokyo-listed company has hired Mitsubishi UFJ Morgan Stanley and Nomura Securities to approach potential buyers for its overseas creative and media arm — a sprawling business that includes the former Aegis Group, US consultancy Merkle and digital production house Tag — according to a report in the Financial Times on Thursday.

    The move could culminate in a deal worth several billion dollars, insiders told the paper, and would mark a dramatic retreat for a group that only a decade ago sought to rival WPP, Publicis and Omnicom on the global stage. Options on the table range from the sale of a minority stake to an outright divestment of the entire overseas division, which generated $4.5bn in revenues last year but remains chronically underperforming.
    The potential sale underscores the failure of Dentsu’s boldest bet — the £3.2bn ($5bn) purchase of Aegis Group in 2012, then one of Britain’s largest media-buying companies. The deal was meant to be Dentsu’s passport to the global top tier. With Aegis, the Japanese powerhouse — already near-hegemonic at home — vaulted into the ranks of the world’s top five ad holding groups.

    But integration proved difficult. Dentsu’s Japanese arm remained culturally and operationally distinct from its international business. The London- and New York-led operations frequently clashed with Tokyo headquarters, leaving the business fragmented. Over time, larger rivals poached key clients, while the promise of scale failed to materialise.

    Even subsequent purchases, such as the $1.5 billion acquisition of US-based Merkle in 2016, could not reverse the trend. Instead, the group accumulated goodwill impairments and rising restructuring costs. Earlier this year Dentsu wrote down $1.38 billion on its American and EMEA units and earmarked $327 million for further restructuring, including IT upgrades and headcount cuts.

    The pressure has intensified this year. In February, Dentsu unveiled weak 2024 results and suspended dividends. In August, it reported a 0.2 per cent drop in organic revenues in the first half, cut 3,400 jobs — about 8 per cent of its global workforce — and downgraded full-year guidance from 1 per cent growth to flat. It now expects an operating loss of ¥3.5bn ($24 million) for the year, compared with a previous forecast of ¥66 billion profit.

    Hiroshi Igarashi, the group’s president and global chief executive, offered a rare public apology: “I deeply regret this situation and offer my sincere apologies on behalf of the company.” In a call with analysts, he admitted that the international unit “continues to face negative growth across all regions”. Japan, by contrast, delivered record revenues and profits.

    Industry analysts say the bifurcation of Dentsu’s fortunes reflects a deeper problem: a business structurally divided between a dominant home base and underperforming overseas assets.

    “Dentsu’s ownership of the international business was somewhat unusual because of the complete separation between it and the domestic business,” said a media observer. “Japan’s idiosyncratic isolation within the global agency industry meant the leadership in Tokyo was not plugged in to the rest of the world.”

    That disconnect became even clearer after Wendy Clark, then global CEO, quit in 2022, triggering an internal restructuring aimed at closer integration. Yet the changes failed to stem the tide.

    According to people close to the discussions, potential suitors include Accenture Song, large independent networks, and private equity funds that have circled the sector in recent years.

    IPG and Omnicom, however, are seen as unlikely contenders. The two American giants are preoccupied with completing their own merger — a blockbuster deal set to close by year-end, creating a North American behemoth. Meanwhile, Havas has been spun out of Vivendi into a standalone public company, and WPP has fended off repeated speculation about being a takeover target itself.

    That leaves Accenture — which has aggressively expanded into creative services — as perhaps the most credible buyer. Private equity funds could also be tempted by the chance to carve up the business, but the declining revenue outlook, heavy job cuts and uncertain future of traditional agency models may weigh on valuations.

    Any sale would also take place against the backdrop of an industry in flux. Artificial intelligence, once seen as a tool to aid campaign targeting, is now automating functions from media planning to creative production. Rivals such as WPP and Publicis are pouring hundreds of millions into AI platforms that promise cheaper, faster and more personalised ads.

    “Revenues are already shrinking,” one person familiar with the sale process told the FT. “It’s been bad and could get worse as no one knows what AI will do to the industry.” For Dentsu’s global unit, which has struggled even in the best of times, the disruption could prove 

    For Dentsu, a sale would be nothing short of a reset. At home, the company remains unrivalled, commanding more than 25 per cent of Japan’s advertising market. Its domestic operations continue to churn out record profits and steady growth. By contrast, its international adventure has been a costly distraction.

    Back in 2023, Igarashi insisted that selling was “totally not part of my mindset”. Today, facing mounting losses and a fragmenting industry, he has softened his stance, saying only that “strategic alternatives” are under review.

    A sale of the international arm — once Dentsu’s vehicle for global expansion — would symbolise a retreat from ambition to pragmatism. It would also leave the advertising world reshaped yet again, in a year already marked by consolidation, divestments and upheaval.

    Whether buyers emerge — and at what price — may be the truest test of how investors now value traditional ad agencies in an AI age.

  • Rahul Thappa takes over as dentsu Media managing director Singapore

    Rahul Thappa takes over as dentsu Media managing director Singapore

    MUMBAI: He’s shuffled between jobs in the south east Asian region and in India. Between being on the media side and on the broadcast side. 

    Rahul Thappa, however,  is now on the media side as he has taken over as managing director of dentsu Media based in Singapore from 1 January 2025.

    His remit: looking after investment and management for dentsu’s  regional and global accounts out of Singapore and growing the agency’s customer experience capabilities  (CX) with Merkle.”

    Merkle is dentsu’s technology-enabled, data-driven CX  management company.

    Thapa was last the managing director of Vista Equity Partners-backed global centre of excellence Naviga for the past three and a half years based in Gurugram. He took a shot at self-employment by setting up a consulting firm VDO Focus Consulting for a year and half advising start ups to manage their digital campaigns and strategy between January 2020 and July 2021.

    Between July 2013 and September 2019, he made south east Asia his home base – first in Astro in Malaysia as VP data analytics, trading & sales enablement and then at Fox network group in Singapore as SVP ad sale strategy, sales operations.

    A short stab at entrepreneurship preceded that which ended in in six months. As did his assignment with Mindshare in Gurgaon in the leadership team where he stayed for around a year. He hopped on to Mail Today as COO, but could continue there for only nine months between April 2011 and December 2011.

    A mathematics graduate and post graduate diploma holder in marketing communication from Mica and PGPX in general management from IIM-A., Rahul sent six years and six months at Mindshare Malaysia rising to become managing partner.
     

  • Ugam rebrands as Merkle as part of integration strategy

    Ugam rebrands as Merkle as part of integration strategy

    Mumbai: Analytics and technology company Ugam on Friday announced that it is changing its name to Merkle as part of an integration plan following its acquisition by the performance marketing agency in 2019.

    Part of dentsu International, Merkle is a leading customer experience management company that picked up a majority stake in Ugam to bring scale to its analytics’s business, provide a platform for dentsu’s and Merkle’s shared analytics services, and offer a complete and scaled analytics-based services layer for M1, dentsu’s people-based insights, planning, activation and measurement platform.

    Ugam 1600-strong talent will now have access to Merkle’s leadership, global mobility and best-in-class learning and development programs.

    Over the next few months, the brand migration will be reflected across Ugam’s assets including its website and social media handles and will be communicated to all stakeholders.

    Ugam CEO and co-founder Sunil Mirani said. “I’m proud of Ugam’s achievements in the past 22 years. We’ve experienced year-on-year growth, driven impact for our long-tenured clients and strategic partners, grown into a family of 4,000+, and been recognised as a Great Place to Work. We’ve pushed boundaries to drive meaningful impact in society too. I’m excited about this brand migration as we will be part of a global leading company with similar values and culture.”

  • Dentsu X retains top spot for third year in a row as fastest growing agency: RECMA’s report

    Dentsu X retains top spot for third year in a row as fastest growing agency: RECMA’s report

    Mumbai: Dentsu India has once again ranked amongst the top three, continuing its record-breaking growth velocity, in the latest RECMA Media Agency Ranking Report. 

    Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. This is delivered through the five global leadership brands: Carat, Dentsu Creative, Dentsu X, iProspect and Merkle, each with deep specialisms.

    The recently published RECMA report calls out the stellar performance of each agency: 

    Dentsu X, as India’s fastest-growing media agency leading the chart with a 153 per cent growth rate for the past three years. It is India’s #2 agency since 2020, narrowing the gap with Mindshare in 2021. Driving experiences beyond exposures, Dentsu X engineers brand outcomes and growth.

    iProspect, accelerating brands through a performance mindset, has clocked an impressive 83 per cent growth in 2021! Growing our brands at the intersection of culture, content, data, and tech is paying a dividend to our clients and our business.

    And Carat, designing for people, has recorded a smart 60 per cent growth over the last year, delivering an unparallel capability to unlock real human understanding to connect people and brands by designing powerful and engaging experiences.

    Dentsu Media South Asia CEO Divya Karani said, “Yes, of course, our clients and people value our vision, our continuous reinvention and rigour, but scaling at this unprecedented trajectory for the past three years is a huge validation! Even more gratifying is that all our media agencies, each with their unique proposition, are performing at full throttle. Transforming by design, Densu is planning the next steps even as we continue to scale. With our deep specialisation in media, creative and CXM, we are constantly focused on stitching up integrated business transformative solutions for our clients.”

    Dentsu’s recently released global ad spend report forecasts India’s growth at 16 per cent, reaching $11 billion in 2022, well past the 2019 pre-pandemic level. Digital is expected to clock double the momentum, contributing 33 per cent of overall India’s spending. Dentsu is bullish on India and predicts India as the fastest growing market globally. 

    RECMA is the leading independent research company that reports and tracks the performance of media agencies around the globe. The report showcases the market share and growth of the media agencies based on their overall activity. The overall activity volume report, evaluating over 900 media agencies across 70 countries, is the reference quantitative ranking based on the activity volume, a metric including both traditional buying billings and non-traditional activities, which covers online paid media as well as fee-based activities in digital, data & analytics, content, marketing, and sponsorship.

  • Michael Komasinski appointed as global CEO, Merkle

    Michael Komasinski appointed as global CEO, Merkle

    Mumbai: dentsu International has announced that Michael Komasinski is to be promoted to the role of global chief executive officer of Merkle, and a member of the dentsu international executive team. He replaces Craig Dempster who has been a member of the Merkle executive leadership team for nearly 15 years and joined dentsu during Merkle’s acquisition in 2016. Craig will retire from the business at the end of the year.

    Komasinski will commence his role as global CEO Merkle on 1 January and will join the dentsu International executive team, reporting to Wendy Clark. The new president, Merkle Americas will be announced in due course, the agency stated. 

    “Michael’s track record speaks for itself. He inspires and leads teams in developing impactful, data-driven, and tech-enabled customer experiences while building lasting and values-based relationships with clients,” said dentsu International global CEO Wendy Clark. “He shares our collective ambition to become the most integrated agency network, delivering integrated solutions to drive growth for our clients across creative, media, and CXM. I know Michael is ready to progress this agenda at the helm of Merkle and will be a key leader for dentsu as we further accelerate our growth and momentum.”

    “Craig has been instrumental in growing the Merkle business over the past 15 years. He leaves the brand in great shape with a strong client portfolio, a solid leadership team and a business that is much more integrated into dentsu. It has been a privilege to work with Craig as part of my executive team,” Clark added.

    As global CEO, Dempster has played an integral role in driving Merkle’s culture, growth and profitability, and in building Merkle’s relationships with flagship brands such as AT&T, GEICO, Citizens, and AARP. He has also been a key leader on the dentsu international executive team. “I am immensely proud of what we as a brand have achieved over these past 15 years. Merkle’s growth and offering under dentsu is world class. Putting data at the heart of everything we do at dentsu is transforming our offer and ultimately providing our clients with a seamless and integrated experience to deliver outstanding growth. I celebrate and thank our people in helping to build one of the most innovative businesses in the world,” Dempster said.

    Komasinski is a natural successor to the role and brings a wealth of experience having led Merkle across two of dentsu’s three regions, the agency said. Joining Merkle seven years ago as chief operating officer of Agency Services, he went on to become president of Merkle’s Europe, Middle East, and Africa region (EMEA), leading a business of over $400 million in net revenue. During his four years within the EMEA business, it experienced five times growth.

    “Bringing together our combined strengths with dentsu makes us truly market-leading, demonstrating to our clients the breadth of capability we offer to deliver integrated marketing solutions and business outcomes,” stated Komasinski. “Talent is the lifeblood of brands like Merkle and it is a key focus in the pandemic era as the labor market tightens and we pivot to hybrid ways of working. As in the past, we are focused on making Merkle and dentsu the employer of choice where the best talent in the industry wants to come develop and thrive.”  

    He currently serves as president of Merkle/CXM, Americas, and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas, overseeing all aspects of Merkle’s Americas regional operation.

    Komasinski’s appointment comes at a pivotal time for dentsu as the business moves closer to its ambition of becoming the most integrated agency network in the world, that’s data-driven, tech-enabled and ideas-led. Powered by Merkle, dentsu is focused on delivering growth for clients through its integrated human-centric solutions, said the agency in a statement.

    Merkle is one of dentsu’s six leadership brands, and was a game-changing acquisition, that’s proved a worthy investment as it remains the market leader in people-based customer experience and a strong growth engine for dentsu. Earlier this year, the brand’s industry leadership was further reinforced with the acquisition of LiveArea, bolstering Merkle’s global experience and commerce capabilities, and further positioning the business as a go-to experience partner for businesses around the world.

  • Dentsu India restructures CXM business; Anubhav Sonthalia named CEO

    Dentsu India restructures CXM business; Anubhav Sonthalia named CEO

    Mumbai: Following the restructure of its creative and media businesses in India, dentsu has now announced the launch of a unified Merkle-led CXM proposition in the market. The announcement brings together data transformation, digital transformation, and CX consulting into one unit to create the most specialised CX practice in India under brand Merkle.

    Part of the network’s global organisational redesign, the dentsu India CXM business will now house the agencies – Sokrati, Fractal Ink Design Studio and Merkle B2B, under one umbrella. Anubhav Sonthalia will lead dentsu CXM in India as its chief executive officer in addition to serving his current role as Sokrati CEO. He will continue to report to dentsu India CEO, Anand Bhadkamkar and dentsu CXM CEO – APAC, Z Shen.

    Sonthalia will be responsible for the integration, coordination, and implementation of dentsu CXM’s overall strategy across the country. The CXM business will be aimed at building differentiated customer experiences through data, design & technology transformations, and will work with partners like Salesforce, Adobe, Google Cloud & AWS, said the company in a statement.

    Speaking on the launch, Anand Bhadkamkar said, “Keeping up with our #onedentsu strategy, the new CXM business will help us move closer towards our growth journey. CXM is growing rapidly, and it is soon expected to become 35 per cent of our overall business in India. By 2025, we project that this growing field will have a 50 per cent contribution to our business. With this new CXM line of business, our clients will see a host of benefits as it will be a one-stop solution for all their CXM needs. I have complete faith in Anubhav’s leadership and in CXM to create numerous opportunities for clients as well as for the network.”

    Commenting on his new role, Anubhav Sonthalia added, “I am looking forward to leading dentsu India CXM and to develop newer strategies to up our customer experience game. We aim to provide world-class services to our clients and prioritise data-driven experiences & personalisation of the entire end-to-end customer experience. Our key focus will be to create a holistic view for the clients, and a focused strategy for delivering personalised experiences that they demand.”

  • DAN acquires stake in Scottish creative agency

    DAN acquires stake in Scottish creative agency

    MUMBAI: Multinational media and digital marketing communications company, Dentsu Aegis Network has acquired 100 per cent stake in a Scotland based creative agency, Whitespace.

    Established in 1997, with a focus on digital and brand design, Whitespace has developed into one of Scotland’s leading and most awarded creative agencies. Currently housed with a talented team of 70 and located in Edinburgh, the agency offers specialised services in brand strategy, digital production, content and integrated campaigns spanning mobile, augmented reality and virtual reality to a diverse portfolio of clients.

    Following the acquisition, Whitespace will remain a standalone agency and will add capability infill in creative services, digital and production to DAN North, in addition to making an important contribution to the Dentsu Group’s business throughout the UK.

    The impact of this transaction on Dentsu’s consolidated financial results for the fiscal year ending 31 December 2018 is expected to be minimal.

    Dentsu Aegis Network, the Dentsu Group’s global business headquarters based in London, is expanding the group’s business worldwide through ten global network brands–Carat, Dentsu (Dentsu Brand Agencies), dentsu X, iProspect, Isobar, mcgarrybowen, Merkle, MKTG, Posterscope and Vizeum–as well as through several specialist/multi-market brands.

  • Dentsu buys 95% stake in Swedish analytics co Outfox Intelligence

    MUMBAI: Dentsu, Inc. has announced that its global business headquarters Dentsu Aegis Network has reached an agreement to acquire a 95 per cent stake in Outfox Intelligence AB, an analytics and conversion optimization company in Sweden. The agreement also gives the Dentsu Group the option to make Outfox a wholly-owned subsidiary.

    Established in 2010 in Stockholm, Sweden, Outfox comprises 14 top class consultants, including its two founders, and has steadily improved business performance since its establishment. In addition to being authorized as a Google Analytics Certified partner and a leading sales and service partner for Google Analytics 360 Suite1, Outfox is also a certified partner of Optimizely, earning a strong reputation as the largest corporate authorized reseller in the Nordic region.

    Following the acquisition, Outfox will be integrated into iProspect, one of the Dentsu Group’s global network brands2 with strengths in the digital performance domain. With this new acquisition the Dentsu Group will deepen the collaborative relationship with Amnet, which provides trading desk services delivering more timely digital advertising to more accurate targets, heightening the synergy effects within the Group in the Nordic region.

    The impact of this transaction on Dentsu’s consolidated financial results for the fiscal year ending 31 December, 2017 is expected to be minimal.

    1. Google Analytics 360 Suite is a comprehensive service providing data collection and analysis, decision-making and actions that can be utilised through a Google Analytics 360 certified reseller or by directly contracting with Google. All certified resellers meet stringent requirements, providing the same services as when used directly from Google. In Japan, seven companies, including Dentsu Digital, are authorised resellers.

    2. Dentsu Aegis Networkm the Dentsu Group’s global business headquarters based in London, is expanding the Group’s business worldwide through ten global network brands–Carat, Dentsu (Dentsu Brand Agencies), Dentsu media, iProspect, Isobar, mcgarrybowen, Merkle, MKTG, Posterscope and Vizeum–as well as through several specialist/multi-market brands.

  • Dentsu Aegis Network  to acquire majority stakes in Merkle

    Dentsu Aegis Network to acquire majority stakes in Merkle

    MUMBAI: Continuing its buying spree, Dentsu Inc.’s Dentsu Aegis Network is eyeing to acquire a majority stake in Baltimore based data marketing firm Merkle that specializes in ‘customer relationship marketing.’

    It includes crafting loyalty programs for marketers and managing their vast customer databases that hold reams of consumer information. It also offers a host of other digital marketing and technology services including search advertising and data-driven ad buying and analytics.

    Terms of the deal were not disclosed but The Wallstreet Journal’s insights the c’ash deal has an enterprise value of roughly USD 1.5 billion when including Merkle’s debt.’

    “Their ability to develop people-based-marketing highlights where this business is going,” Dentsu Aegis Network CEO Jerry Buhlmann told WSJ. . “Convergence is driving our business towards a much greater level of addressability.”

    As part of the agreement, Dentsu buy out private equity firm technology Crossover Venture’s stakes in he company along with other shares held by other shareholders. Merkle’s management and employees expect to retain a “significant” minority stake in the firm.

    “Closely-held Merkle had $436 million in revenue in 2015 and works on behalf of companies such as MetLife Inc., Geico Corp., and Dell Inc. In recent years, it has invested in ad and marketing technologies to help power its clients’ campaigns. Its systems are closely integrated with Facebook, for example, so Merkle could help target ads for a retailer using the data the retailer collects from its customers such as email addresses,” stated the The Wall Street Journal report.

    (Source: The Wall Street Journal)

  • Dentsu Aegis Network  to acquire majority stakes in Merkle

    Dentsu Aegis Network to acquire majority stakes in Merkle

    MUMBAI: Continuing its buying spree, Dentsu Inc.’s Dentsu Aegis Network is eyeing to acquire a majority stake in Baltimore based data marketing firm Merkle that specializes in ‘customer relationship marketing.’

    It includes crafting loyalty programs for marketers and managing their vast customer databases that hold reams of consumer information. It also offers a host of other digital marketing and technology services including search advertising and data-driven ad buying and analytics.

    Terms of the deal were not disclosed but The Wallstreet Journal’s insights the c’ash deal has an enterprise value of roughly USD 1.5 billion when including Merkle’s debt.’

    “Their ability to develop people-based-marketing highlights where this business is going,” Dentsu Aegis Network CEO Jerry Buhlmann told WSJ. . “Convergence is driving our business towards a much greater level of addressability.”

    As part of the agreement, Dentsu buy out private equity firm technology Crossover Venture’s stakes in he company along with other shares held by other shareholders. Merkle’s management and employees expect to retain a “significant” minority stake in the firm.

    “Closely-held Merkle had $436 million in revenue in 2015 and works on behalf of companies such as MetLife Inc., Geico Corp., and Dell Inc. In recent years, it has invested in ad and marketing technologies to help power its clients’ campaigns. Its systems are closely integrated with Facebook, for example, so Merkle could help target ads for a retailer using the data the retailer collects from its customers such as email addresses,” stated the The Wall Street Journal report.

    (Source: The Wall Street Journal)