Tag: marketing industry

  • GUEST ARTICLE: Artificial intelligence: The key ingredient to boost the growth of the advertising industry

    GUEST ARTICLE: Artificial intelligence: The key ingredient to boost the growth of the advertising industry

    Mumbai: For a layman, the term “artificial intelligence” is usually associated with robots and voice assistant software like Alexa and Siri or Elon Musk’s self-driving cars. Many people don’t think about the scope of AI beyond these concepts. However, the aforementioned use cases of AI are just the tip of the iceberg.

    In reality, the power of AI cannot be summarised in a few words or applications, as an infinite number of AI-enabled tools and interfaces are working behind the scenes to make the lives of consumers and other stakeholders a lot easier.

    This is especially true in the business world. AI has played a pivotal role in putting products and services in front of potential customers through social media or other means, even though it wasn’t widely recognised or understood. An impactful form of marketing, AI-enabled advertisements present themselves before customers only after learning and assessing their online preferences, shopping behaviour, and other necessary inputs.

    And soon, the fast-emerging advertising industry realised that the days of manually asking for customer inputs are behind us, as AI can do this job in the background. This was just the beginning of an AI hurricane that swept the advertising world off its feet. Automation technology evolved, and so did its applications.

    Against this backdrop, we will discuss AI’s role in the advertising industry and its advantages in-depth. Without further ado, let’s dive in!

    The emergence of adtech: A comprehensive overview

    If there’s one industry with a genuine case of AI fever, that is advertising, aka adtech. From the desktop sidebar ads in the 1990s to mobile advertising and the user recognition capabilities of CTV marketing, the advertising industry has evolved dramatically over the past two decades. Everywhere the eye can see today is likely an advertisement. One can thank the internet and new technologies like AI and ML (machine learning) for this drastic change.

    Gradually, as remote access to stable internet connections and the widespread distribution of smartphones and smart televisions increased, the pathway to video and online ads became clearer. Some significant industry experts believe that the launch of the iPhone and the consequent smartphone market growth played a considerable role in augmenting the acceleration of adtech, specifically online advertising.

    A 2021 InMobi report revealed that programmatic mobile video ads had registered a 194 per cent increase in India. This proves the widespread adoption of video ads as a more effective source of advertising than others, as they are better at connecting and engaging with the audience. But this is just one example of the new wave that enveloped the advertising industry and pushed it toward the path of unprecedented success.

    The latest tools and approaches are taking the adtech world by storm

    Interactive ads: Going over and beyond

    Interactive advertising is a contemporary marketing technique that enhances customer participation. The primary focus is to ensure that consumers engage with and interact with the ad, directly or indirectly, and provide real-time feedback on the relevant campaign. The idea is to not limit the audience from viewing the ad but to make them feel its presence and relevance. There are different ways to implement interactive advertising. Here are a few pioneering examples:

    1. 3D impact: A solution that offers immersive experiences to consumers by leveraging advanced animations to deliver multiple messages in one video. Utilising this, advertisers can improve customer brand recall, enhance the ROI, and make a high impact.

    2. 3D wobble: A solution that delivers compact and efficient information through a comprehensive UX powerhouse. It adds a noteworthy twist to ads and increases user engagement, brand conversion ratio, and click through rate (CTR).

    3. Shoppable unit: A solution that appears as a deck inside a conversational flow. It allows customers to swipe and check out the sequence of product images. This is an effective solution for brands gearing up to streamline their sales and marketing strategies.

    CTV advertising: Think bigger

    Connected TV advertising (CTV) is a type of advertising approach placed on any smart TV with the facility to connect to the internet. CTV essentially depends on a large TV screen, which enables advertisers to engage audiences in a linear TV-like environment.

    It allows advertisers to create a one-to-many relationship with the audience (propelled by co-viewing) compared to other advertising methods where advertisers establish a one-on-one relationship with their target customer base. There are several ways to implement CTV advertising. Here are a few suggestions:

    1. Split screen: The split screen technology offers viewers a non-disruptive, non-intrusive, side-by-side creative display. This ensures that consumers don’t miss any key details or pay attention to the content they are consuming while consciously or subconsciously watching the display ad.

    2. Brand assimilation: By harnessing the power of mighty brand assimilation, advertisers can manipulate visual effects and place brands in a place where they get seen by customers seamlessly and effortlessly.

    3. Persuasive overlay: This approach includes a contextualised and commercial interactive video that connects with the audience through powerful content. The video is created in such a fashion that consumers can quickly connect the display with the brand.

    Wrapping up

    The use cases, solutions, and approaches mentioned above clearly demonstrate that AI is not the distant future of adtech but its present. This remarkable technology plays a crucial role in helping advertisers deliver highly engaging and non-intrusive ads while providing incremental revenue to publishers. Additionally, given that AI can automatically generate the ad while keeping customer preference in mind, advertisers don’t need to engage their manual workforce for such tasks and can easily concoct their next ad campaign.

    AI has made it incredibly easy for advertisers to leverage its many benefits while simultaneously saving money and optimising efficiency to a noteworthy extent. Adequately handling this can improve the overall effectiveness and ROI of ad campaigns, making the entire concept more rewarding.

    The author of this article is VDO.AI founder and CEO Amitt Sharma.

  • GUEST COLUMN: The all-pervasive role of technology in new-age marketing

    GUEST COLUMN: The all-pervasive role of technology in new-age marketing

    Mumbai: It was October 2020 when a Cadbury campaign featuring the Bollywood star Shah Rukh Khan (SRK) caught my attention. Christened as a ‘NotJustACadburyAd’, the campaign blended SRK’s image and voice using AI to create customised ads for local shops by directly naming them.

    This idea to promote local businesses when they had taken a big hit during the pandemic was widely appreciated. Also, from a creative angle, the campaign went viral. This level of hyper-personalisation could only be possible with the use of AI-led innovation and technology. This reflects two defining developments:

    1.      How new-age marketing is developing a deep understanding of the latest technology tools now playing a key role in developing meaningful customer relationships, and delivering friction-free, cross-channel experiences for consumers.

    2.       ‘Unified Analytics’ will replace ‘analytics by channel’ and customer groups will see an elevated level of strategic measurements and a much more holistic view of the customer.

    The chances are that while browsing through any marketing guide today, you will find it peppered with tech jargon. That’s how ubiquitous technology has become to the very essence and practice of marketing. As a result, brand campaigns have become more personalised and immersive than ever.

    While technology has exploded and there are hundreds of versions vying for space in the market, here are the ‘Top five most transformative technologies’ that will reshape marketing in times to come:

    1.      Increasing use of Chatbots

    This AI-led software can simulate meaningful conversations with internet users in a natural language through a combination of text and voice messages. Its popularity is increasing by the day due to its 24×7 role in solving customer queries. Bluebot, the chatbot of KLM Royal Dutch Airline, reported in excess of 1.7 million messages from 500,000 passengers.

    According to Salesforce, 69 per cent of the US consumers prefer using chatbots when engaging with brands since it often leads to a prompt response. As per estimates, ~40 per cent of big organisations are already using chatbots, and in the next few years, ~80 per cent of communication between the customers and organisations will be done through chatbots.

    2.      The rise of Voice Assistants

    Voice assistants like Amazon’s Alexa and Apple’s Siri have greatly altered the way users search for information on the web, fast gaining popularity in the voice search feature of search engines due to two important factors;

    -Average typing speed of 41.4 words per minute is far less productive than the speed at which we speak, i.e.160 words per minute

    -The Natural Language Processing (NLP) technology has gotten very advanced, making it easier for voice assistants to pick up and dissect queries accurately.

    Recent statistics reveal that one-third of 3.5 million searches on Google are voice searches. Therefore, from a marketer’s point of view, the voice search SEO strategy becomes important by updating content and becoming mindful of keyword research tools to come up with more voice search questions.

    3.      Fast growth of Virtual Reality

    The rise of Virtual Reality (VR) is mainly due to two reasons. Firstly, the hardware is relatively inexpensive. A Google Cardboard VR headset and a smartphone are enough for you to immerse yourself in another world. Also, many VR applications available on smartphones are completely free to play.

    Secondly, the unique user experience is visceral, the controls are far more intuitive, and the characters more relatable. That’s why it has been dubbed as the ‘ultimate empathy machine.’

    Taking a few examples from the retail sector, Tanishq partnered with Milestone Brandcom to install augmented reality (AR) kiosks (termed as ‘MirrAR’) for elevating the jewellery shopping experience. On the other hand, Lenskart offers 3D face modelling by measuring and mapping the user’s face from multiple angles, thereby providing a 360-degree view of the glasses. Similarly, Sephora’s AR beauty app lets users try makeup by superimposing certain lipstick shades and eyeliner looks using users’ selfie poses.

    4.      The imminent rise of Web 3.0

    Web 3.0, which is being built on blockchain technology [underlying bitcoin and other cryptocurrencies], aims to eliminate all-controlling intermediaries and provide the key benefit of a single login across social media accounts for seamless browsing, networking, engagement, and data security.

    This blockchain-led tech has the potential to re-invent the digital marketing industry. With users having direct control over their data and privacy, companies will have the opportunity to become highly user-centric and transparent by :

    -Analysing customer buying habits across platforms

    -Gathering previously unobtainable data on how consumers interact with devices and products

    -Gaining deeper insights on where a customer is in the buying journey.

    International luxury brands such as Balenciaga and Adidas are ahead of the curve and have started experimenting with Web 3.0, but time will tell how such virtual interactions can become stickier, and translate to potential sales. Even everyday brands like Taco Bell, Coca-Cola, McDonald’s, Gucci, and Warner Music are using non-fungible tokens [NFTs], thus introducing more and more audiences to the process of buying, owning, and selling digital collectibles. A great way for marketers to leverage NFTs is to use the technology for tickets and souvenirs.

    5.      AI-led Hyper-Personalisation

    The concept of a hyper-personalised experience is based on the use of AI in understanding and learning from human responses to communication by using data, such as recent purchases etc. This hyper-accurate segmentation of AI engines is a marketer’s delight in providing improved customer experience beyond assumptions and practices by using Customer Data Platforms (CDPs) as solutions for data architecture, integration, and reliability problems.

    Starbucks is an excellent example of hyper-personalisation. It took its already personalised menu to the next level by adopting a real-time personalization engine [primarily pulling data from their loyalty app] that produces individualized offers for their customers based on their previous behaviour and preferences.

    Most organisations utilise only ~15 per cent of the technologies and capabilities they are already paying for. Therefore, the number of technologies adopted is not as important as ‘applying’ them to solve business needs. Today, marketers are at the critical junction of integrating human experience and technology. They have forever been trying to demystify the customer’s mind. Thanks to technology, now we have endless ways of knowing!

    (The author is executive vice president – global marketing at Wadhwani Foundation. The views expressed in this column are personal and Indiantelevision.com may not subscribe to them.)