Tag: LCO

  • TRAI asks MSOs to not disconnect signals without 3 weeks notice

    TRAI asks MSOs to not disconnect signals without 3 weeks notice

    NEW DELHI: With the deadline for completion of Phase III of Digital Addressable System (DAS) approaching fast, the Telecom Regulatory Authority of India (TRAI) today said that no multi system operators (MSO) will disconnect the signals of TV channels of a linked local cable operator (LCO) without giving three weeks’ notice to such LCO, clearly specifying the reasons for the proposed disconnection. 

     

    The Regulatory framework provides that the channels subscribed by a subscriber should not be switched off or discontinued without following the proper procedure provided in the Quality of Service Regulations for DAS, TRAI said. 

     

    The MSOs providing cable TV services through DAS were advised not to degrade or stop or switch off any channel without following the proper procedure laid in the regulations. 

     

    TRAI also reminded MSOs and linked LCOs that set top boxes (STBs) have to be repaired or replaced without any extra charge with new STBs within 24 hours of the receipt of the complaint. 

     

    The complaint can be pertaining to malfunctoning from a subscriber, if the STB is covered within the warranty or it has been acquired by the subscriber on hire purchase scheme or on rental basis.

     

    The MSOs providing cable TV services were advised to ensure rectification of consumer complaints within 24 hour under the “Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations 2012. For adhering to the timelines provided in the regulation, spare STBs may be given to the linked LCOs to ensure speedy restoration of services.

     

    TRAI said in cable TV sector it is generally observed that the consumers approach linked LCOs for immediate redressal of their complaints. For redressal of such complaints of consumers received by the LCOs, MSOs are required to lay down proper communication procedures to register complaints through LCOs and get then addressed on priority.

     

    The directive regarding disconnections is under the Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) Regulations 2012.

  • e-CAF not on TRAI’s agenda; willing to assist cable ops to expedite work

    e-CAF not on TRAI’s agenda; willing to assist cable ops to expedite work

    NEW DELHI: While the Telecom Regulatory Authority of India (TRAI) itself has no plans to mandate a system of e-CAF (Customer Acquisition Form), it has no objection if a multi-system operator (MSO) or a local cable operator (LCO) introduced the system.

     

    Through the e-CAF system, consumers can fill out details of channels wanted by them and provide this information to the service provider.

     

    A senior TRAI official told Indiantelevision.com that the Regulator had always encouraged progressive steps and would help any MSO or LCO that wanted assistance in this regard.

     

    The official, who did not wish to be named, said that if banks can take sensitive KYC information on mobiles or through the internet, there was no reason why MSOs or LCOs could not use e-CAF to help expedite their work.

     

    In fact, the official went on to say that this would aid the process of achieving the target of the last two phases of digital addressable system (DAS).

     

    However, the official maintained that TRAI had no plans at present to mandate e-CAF forms and felt that this should be voluntary. 

  • TDSAT directs Den to clear Star India’s dues by 3 October

    TDSAT directs Den to clear Star India’s dues by 3 October

    NEW DELHI: Den Networks Ltd has been directed by the Telecom Disputes Settlement and Arbitration Tribunal (TDSAT) to make full payments to Star India as directed by its order of 14 September.
     

    After hearing counsel for the parties, TDSAT chairman Justice Aftab Alam and members Kuldip Singh and B B Srivastava said, “We are once again of the view that in compliance with the previous order, Den is bound to make payment of the invoiced amounts for the months of June and July 2015. In terms of the DAS agreement, which allows the petitioner to make payment within 15 days of the receipt of the invoice, Den must make payment of the invoiced amounts for  the DAS areas by 3 October.”
     

    The Tribunal also directed Den to give SMS reports to Star India for each month as stipulated in the DAS agreement. Den counsel Meet Malhotra assured the Tribunal that this would be done.
              

    Malhotra stated that apart from Rs 15 crore directed by the previous order, Den had made some more payments to Star India.
     

    “Needless to say Star India will verify the payments as claimed to have been made by Den and those payments will naturally be adjusted against the payment for the invoices in question,” TDSAT said.

     
    On 14 September, Den had been directed to make on-account payment of Rs 15 crore by 18 September towards its dues to Star India. Regarding current monthly fees, Den was directed as follows: “Apart from the payment of the back dues, Den will indeed be obliged to make payment of the current dues of license fee on the basis of the invoices raised by Star India.”

    Den made payment of Rs 11.91 crore on 18 September and another payment of Rs 3.09 crore on 21 September and though the payments were not fully in compliance with its order, the Tribunal said, “We consider it a lapse and leave the matter at that.”
     

    As regards payment of the current monthly license fees, on 11 September, Star India issued two invoices; one for the non-DAS areas for the month of September for Rs 4.26 crore and the other for DAS areas (excluding Navi Mumbai) for the months of June and July for the sum of Rs 20.21 crore. According to Den, the two invoices were sent to it through email on 18 September.
     

    The Tribunal rejected Malhotra’s arguments that the invoiced amounts included the increase of 27.5 per cent provided under the TRAI Tariff Order, which was quashed by the Tribunal by Judgment and Order of 28 April. The contention was mainly that since a part of the invoiced amounts is based on increases not sanctioned by law, Den was not liable to make payment of the invoices until reconciliation of accounts underway between the two sides as directed by the Tribunal’s order is completed.
     

    However, the Tribunal made it clear that its rejection of Malhotra’s contention was not final and was subject to the finding arrived at the end of the trial of the matter. 
     

    Meanwhile in another case filed by Mahabhairab Cable Network and other LCOs against Tejpur Cable Networks, the Tribunal said Tejpur will not disconnect the supply of signals to the LCOs. 

    Listing the matter for 5 October, it restrained the LCOs being represented in the petition from taking signals from any MSO other than the respondents.

  • TDSAT asks two Amritsar LCOs to clear MSO dues before proceeding with case

    TDSAT asks two Amritsar LCOs to clear MSO dues before proceeding with case

    NEW DELHI: Two local cable operators (LCOs) of Punjab, who are members of the Amritsar Cable TV Operators Sangharsh Committee, have been asked by the Telecon Disputes Settlement and Arbitration Tribunal (TDSAT) to settle their dues with multi system operator (MSO) Fastway Transmission Pvt. Ltd., Amritsar before the case can proceed further.

     

    As the two – Bhatti Cable and Sajjan Cable – are unable to clear all the dues in one payment, the Tribunal accepted their plea to pay in two instalments. Both have already cleared all dues till February this year. Bhatti Cable, admittedly, has 953 functional set-top-boxes (STBs), whereas Sajjan Cable has 622 STBs.

     

    The dues against Bhatti Cable upto 30 September amount to Rs 6,66,700 and against Sajjan Cable is Rs 4,38,500. 

     

    Bhatti Cable is willing to pay to the respondent the sum of Rs 4,30,000 (that would include the subscription fee for the month of September 2015) this month. On the other hand, Sajjan Cable will pay the sum of Rs 2,30,000 (including the subscription fee for September 2015). 

     

    If the LCOs fail to clear off the balance dues by 30 October, it would be open to Fastway to discontinue the supply of its signals to them, the Tribunal said.

     

    Apart from payment of the arrears, both the local cable operators will also pay the monthly subscription fee for October 2015.

     

    In case any of the STBs with the subscribers of the two cable operators is not operational in the meanwhile, they will give intimation to the Fastway and shall also return the non-operational STBs.

  • TDSAT asks Bangalore MSO not to cut signals of local association’s LCO members

    TDSAT asks Bangalore MSO not to cut signals of local association’s LCO members

    NEW DELHI: All Digital Network Ltd of Gandhi Nagar in Bangalore has been directed by the Telecom Disputes Settlement and Arbitration Tribunal (TDSAT) to main status quo and not to disconnect the signals to any member of the All Digital Cable TV Operations Welfare Association of Bangalore.

     

    The Tribunal said that in case there is any disconnection of the supply of signals by the respondent to any of the cable operators in this petition, All Digital Network will restore the connection till any order is passed.

     

    TDSAT chairman Aftab Alam and members Kuldip Singh and B B Srivastava listed the matter for 22 September.

     

    All Digital Network counsel Sharath Sampath has been given time to get proper instructions in the matter.

  • TDSAT asks Star India to not disconnect signals to Digi Guntur Network

    TDSAT asks Star India to not disconnect signals to Digi Guntur Network

    NEW DELHI: Star India has been directed by the Telecom Disputes Settlement and Arbitration Tribunal (TDSAT) to not disconection the signals to Digi Guntur Network India Ltd provided the petitoner pays Rs 24.10 lakh by 30 September. 
     
     
    Admitting the petition by the MSO challenging the disconnection notice, the Tribunal listed the matter for 28 October.
     
     
    TDSAT chairman Justice Aftab Alam and members Kuldip Singh and B B Srivastava said the payment will be without prejudice to the rights and contentions of the parties and the parties will abide by the final decision in this petition.
     
     
    Star India counsel Rajshekhar Rao accepted notice and was directed to file the reply within three weeks. Rejoinder, if any, may be filed within two weeks from the date of receipt of a copy of the reply.
  • Sun Distribution & Andhra MSO to mutually examine LCO subscriber base

    Sun Distribution & Andhra MSO to mutually examine LCO subscriber base

    NEW DELHI: Multi system operators (MSOs) Sun Distribution Services and Andhra Pradesh’s Vaji Digital Network will jointly examine the latter’s local cable operator (LCO) subscriber base before the Telecom Disputes Settlement and Arbitration Tribunal (TDSAT) examines the issues between them.

     

    Both parties have informed the Tribunal that they decided on a joint inspection in a mutual meeting last week.

     

    The two MSOs also entered into an interim provisional agreement in connection with the signals.

     

    Listing the matter for 22 September, TDSAT said that it had framed issues in this matter on 18 August and directed Vaji to file its affidavit in evidence within three weeks time.    

     

    Earlier in May, Sun was directed by the Tribunal to enter into interim and provisional interconnect agreements to supply signals to Vaji Digital Network in Rajahmundry, which is not a Digital Addressable System (DAS) area. 

  • DAS: TRAI seeks details of disputed cases pending in Bombay HC from MSOs & LCOs

    DAS: TRAI seeks details of disputed cases pending in Bombay HC from MSOs & LCOs

    NEW DELHI: All local cable operators (LCOs) and multi system operators (MSOs) who have any pending problems relating to inter connect agreements for Digital Addressable System (DAS) have been asked to inform the Telecom Regulatory Authority of India (TRAI).

     

    In a proforma issued today, TRAI asked LCOs and MSOs in the matters pending before the Bombay High Court to give details of the problems they are facing and for which they want the intervention of the Authority.

     

    The directive by TRAI follows an order of the High Court of 1 September that TRAI should resolve such disputes within four weeks.

     

    TRAI made it clear that all MSOs and LCOs should respond by 14 September.

     

    MSOs and LCOs can address their responses to Deputy Advisor (B&CS) G S Kesarvani preferably via e-mail at das@trai.gov.in.

  • Multiple unregistered cable operators: A case of ignorance or mutual offence?

    Multiple unregistered cable operators: A case of ignorance or mutual offence?

    MUMBAI: More than 50 per cent of cable operators in the Pune district are found to be operating without the necessary registration. A special drive conducted by the Pune district entertainment department discovered that 500 out of the 960 cable operators in Pune do not possess postal registration, which is mandatory as per norms set by the Telecom Regulatory Authority of India (TRAI).

     

    “It has come to light that more than half of the existing cable operators are operating without following the TRAI guidelines. The operators were given two months to register themselves with the head post-office. But after regular inspection, it was found that the operators continued to evade registering with the post offices and notices have been issued to these operators. The issue has been pending for the past two years,” an official was quoted as saying by The Indian Express.

     

    Tax evasion can be one of the biggest reason behind this irregularity in registration. “These cable operators extract tax from people and do not deposit the same to the department. With the TRAI rules, we are getting to know about the evasions and the entertainment department has been asked to meet the target and get all the registrations,” added the official.

     

    However, when contacted by Indiantelevision.com, a senior official in the cable fraternity was loathe to accept the quoted number of operators, who were operating without the necessary registration. “What we came to know so far is that the operators of few fringe areas, which merely has a subscriber base of 25 – 50 may not have registered. It’s impossible that the number is so high. Moreover, what we are looking to find out is if those operators were charged entertainment tax. Our sources tell us that these operators have been paying entertainment tax. If that is true, then a pertinent question to ask the authorities is how taxes were charged to illegal operators.”    

     

    For city areas the tax per consumer is Rs 24 while the rural areas pay Rs 15.

     

    According to TRAI guidelines, it is mandatory for cable operators providing services via digital addressable systems (DAS) to register with the head post office before offering services. Cable operators are also required to enter into inter-connection agreements with multi-system operators (MSOs) whose signal they carry.

     

    While the issue has come to light in Pune as of now, it is a matter of major concern as to how many other cities and districts have a similar problem. Given the vast length and breadth of the country, the task at hand is onerous to say the least.

  • DAS: A mirage that moves farther, the closer one gets to it

    DAS: A mirage that moves farther, the closer one gets to it

    New Delhi/Mumbai: When developed countries like the United States and the United Kingdom decided to adopt digital addressable systems (DAS), they knew there would be major road blocks.

    Not only did these countries decide to complete digitisation by 2017-end, but admitted that both analogue and DAS would have to co-exist for some time until all viewers realised the advantages of digitisation.

    In its effort to beat these bigger countries, India decided it would set out a deadline wherein analogue and DAS would not co-exist.

    The result was a mirage that was shown to most Indians and – as it happens with a mirage – the realisation became more distant as the deadlines approached.

    It was exactly a decade earlier (14 September, 2005) that the Telecom Regulatory Authority of India (TRAI) presented its first report on Digitisation of Cable Television. Five years later, in August 2010 it gave recommendations relating to DAS.

    However, it was only in April 2011 that the Ministry of Information and Broadcasting (MIB) finalised the schedule for digitisation. According to that decision, which was notified in November that year, the entire country was to have adapted to digital addressable cable systems by December 2014. The first phase covering the metros was to be completed by 31 March, 2012, Phase II covering cities with a population more than one million by 31 March, 2013, Phase III covering all urban areas (Municipal Corporations/Municipalities) by 30 September, 2014 and Phase IV covering the rest of India by 31 December, 2014.

    Since then, the deadlines have been pushed at least twice. The first was when Phase I was delayed by six months, whereas the second was when the current Government decided that the Phase III deadline would be extended to December 2015 and Phase IV to December 2016.

    And clearly at a time like this, it would be apt to quote these popular lines from Robert Frost’s poem made famous by the country’s first Prime Minister Jawaharlal Nehru – ‘The woods are lovely, dark, and deep, But I have promises to keep, And miles to go before I sleep.’

    Indeed there are miles to go even as Phase I in the metros claimed to be major success. But it is well known that DAS continued to be barred by a stay order of the Madras High Court, and there are large pockets in the other three metros (Mumbai, Delhi & Kolkata) where analogue TV continues to thrive. 

    Phase II also suffered in that many of the cities are still not digitised and this is evidenced by the large number of cases pending before the Telecom Disputes Settlement and Arbitration Tribunal (TDSAT).

    Keeping in mind ground level realities, the government initially contemplated merging the final two phases, but realised that this might lead to major embarrassment. Therefore, it was decided by the Narendra Modi led government to implement Phase III by the end of 2015 and the rest of the country in Phase IV by the end of 2016. The third phase includes 38.79 million television households spread across 630 districts and 7,709 urban areas.

    In a recent conversation with Indiantelevision.com, MIB additional secretary J S Mathur, who heads the Task Force for the final two phases, ruled out any possibility of extension of deadline. He said, “There is no reason for any extension of dates for completion of phase III. Work is proceeding as per schedule.”  

    However as the saying goes, there are many a slips between the cup and the lip. So even as the first deadline is barely four months away, there are many hurdles in the way that need to be crossed.

    Apart from several legal issues, the last Task Force itself laid bare many of these hurdles.

    SHORTAGE OF MSOs

    Although the Home Ministry has in principle decided to do away with security clearance for multi system operators (MSOs), the fact is that India still has not even touched the figure of 375 in the number of MSOs. As per the last report dated 20 August,2015, while 226 MSOs have 10-year licences, 146 have only provisional licences. It does not need a bright mind to figure out that the number stands out as a joke when one considers the number of television households in the country.

    SET TOP BOXES

    The country still does not have adequate STBs and it is claimed by many local cable operators (LCOs) that the STBs being supplied are those that are meant for direct-to-home (DTH) transmission and not cable and therefore create problems. The other option is to take cheap China-made STBs.

    Despite the Make in India campaign, very few manufacturers have come forward with proposals for reliable STBs. 

    The Consumer Electronics and Appliances Manufacturers Association (CEAMA) complained at the Task Force meeting that no major orders were being placed with it by MSOs. However, a representative of the CEAMA said, “There is little time to place orders if they want the STBs, which are required to be delivered before the cut-off date.”

    The FICCI annual survey of manufacturing shows that there has actually been a decline in the manufacture of electronic goods, despite the Make in India impetus. The manufacture of electronics – presuming these include broadcast equipment and STBs – and electrical came down from 75 per cent in the last quarter of 2013-14 to 70 per cent in the same period of 2014-15.

    LACK OF AWARENESS

    Clearly, this is a grey area, since many people in the country are not aware of the advantages of DAS. The last Task Force meeting stressed on the need to push up awareness through advertisements, workshops, and interactive sessions. There was even mention of a Chetna Yatra.  

    There is lack of communication even between the regulator TRAI and the stakeholders. A Task Force member from Assam said, “The regulatory bodies need to speed up their action. TRAI is supposed to launch its regional operations. There is no clear idea when that will happen. The system here in Assam is not aware of various rules and regulations and the operators do not have the affording power to take the legal battle to Delhi so they often succumb to injustice.”   

    INTER-CONNECT AGREEMENTS

    TRAI had recently asked all broadcasters and MSOs to make the Authority aware of any problems they were facing. However! there were very few complaints, because in most cases the matters are pending before TDSAT or courts of law.

    The interconnect agreement between the stakeholders of the ecosystem is pending even in DAS phase I and phase II areas. “People are not ready to spend in head-ends as there is no clear revenue model. There are distributors who have their favorite MSOs and there is a discrimination of revenue flow on the basis of that favouritism,” said an LCO. He further added “We want a transparent revenue model, which will only come after signing of the interconnect agreement.”

    DAS TARIFF

    In an order on 28 April subsequently upheld by the Supreme Court, TDSAT told TRAI that it “will be well advised to have a fresh look at the various tariff orders in a holistic manner and come out with a comprehensive tariff order in supersession of all the earlier tariff orders.”

    It had also said, “While doing so, it may consider all the agreements and relevant data available with it. It may consider differentiating between content, which is of a monopolistic nature as against that which is shown by other channels also. It may also consider classifying the content into premium and basic tiers.”  The Tribunal had struck down TRAI’s tariff orders.

    COMMERCIAL TARIFF

    TRAI has already begun a fresh exercise in the light of court orders in trying to determine the difference between commercial and private tariff. Following directions by TDSAT earlier this year that there was need for a fresh look at tariff orders, TRAI had issued a new paper on “Tariff issues related to Commercial Subscribers”. In the paper, TRAI asked commercial subscribers whether there is need to define and differentiate between domestic subscribers and commercial subscribers for provision of TV signals and the basis for such classification.

    PROBLEMS BETWEEN MSO AND DISTRIBUTORS

    There is no clear communication between the two very important stakeholders of the DAS ecosystem – the MSOs and distributors. Recently all Multi Screen Media MD channels were taken off Hathway due to internal issues between the two stakeholders. Additionally, Indusind Media and Communication Limited (IMCL) and India Cast are now going through disruption. IMCL informed its subscribers through a message: “Indiacast group is demanding steep increase in monthly subscription, which is commercially unviable, they are pressurizing us by running OSD on colors. IMCL is planning to take the legal recourse. Regret inconvenience caused to you and appreciate your support. Thanks IMCL team”

    MSO – LMO TUSSLES

    The lack of understanding is more prominent when it comes to the MSO and the last mile operators (LMO). The LMOs claim that they are never given their due. The differences are often taken to the regulatory bodies. In one such case, the Bombay High Court issued directions to TRAI to settle the Interconnect Agreement (ICA) issue between LMOs and MSOs within two weeks even as the MSOs believe that there is not enough transparency when it comes to the revenue models.     

    Progress, it is said, cannot be stopped. Similarly, DAS is bound to come in the country. What remains to be seen is whether in its race to catch up with the developed world, it will succeed in a smooth transition or lead to a mess that probably will linger on in courts of law, corridors of bureaucracy, or the one-upmanship of political parties. 

    digitisation