Tag: LCO

  • TDSAT dismisses LCO petition, asks TRAI why there is only one MSO in Malway in Punjab

    TDSAT dismisses LCO petition, asks TRAI why there is only one MSO in Malway in Punjab

    New Delhi: Even as it dismissed a petition by Malwa Cable Operators seeking cable TV signals, the Telecom Disputes Settlement and Appellate Tribunal asked the Telecom Regulatory Authority of India to ‘ponder over and address’ why there were no other multisystem operators in the area.

    It said the rejection of the petition by the Malwa Cable Operators Sangarsh Committee seeking signals from Fastway Transmission Pvt. Ltd was ‘not due to any lacuna in the law’.

    “It is because there is no one other than the respondent to whom these LCOs may go for supply of signals. How and why such a situation has arisen is a question for the regulator to ponder over and to address,” chairman Aftab Alam and members Kuldip Singh and B B Srivastava said in their judgment yesterday.

    They said: “On a careful consideration of the submissions made before us, we come to the conclusion that no reliefs can be granted to the petitioner by the Tribunal”.

    Apart from relying on its own previous judgments, the Tribunal noted that the MSO had made clear that it was not supplying signals in analogue mode to any LCO in the State of Punjab and that it was willing to supply signals to the petitioner LCOs “as per its rate card on the basis of which alone it is supplying signals to other LCOs in the state.”

    The Tribunal also took note of an earlier allegation by the LCOs that Fastway had set up a dummy operator which was supplying signals in the area of operation of the petitioner LCOs in analogue mode and on much cheaper rates.

    Referring to arguments raised by lawyers from both sides on the must provide and non-discrimination clauses, the Tribunal said: “In our view, the two principles of ‘must provide’ and ‘on-discrimination’ as the basis of interconnection cannot operate separately but are inseparable. All that those principles mean is that a distributor cannot refuse to supply signals to a LCO and it must supply signals to the LCO seeking signals from it in the same mode and on the same terms and at the same rate at which it might be giving its signals to another LCO, comparable to the one seeking the signals. As long as the distributor does not supply signals to anyone except in DAS mode, the principle of “must provide” cannot be invoked to compel it to supply signals to anyone in analogue mode”.

    Counsel Abhishek Malhotra had during arguments referred to clause 3 of the Telecommunication (Broadcasting and Cable Services) Interconnection Regulations 2004 and submitted that the scheme of interconnection envisaged by the regulations was based on the twin principles of ‘must provide’ and ‘non-discrimination’. He submitted that as one of the principles of interconnection was ‘must provide’ the respondent was obliged to supply signals to the petitioner LCOs and they would be free to retransmit the signals in their area of operation in analogue mode as that area was yet to come under the DAS regime.

    The Tribunal noted that it was on a consideration of the recommendations made by TRAI that the Central Government issued the notification dated 11 November 2011 (later amended on 11 September 2014) introducing digitisation of cable TV systems in four phases over a period of four and a half years. “As noted above, the language of the notification is such that it would be unlawful to make transmission in analogue mode in any part of the country that has come under the DAS regime as per the schedule given in the notification. But it is not unlawful to make transmission through digital addressable system in any part of the country that is yet to come under the DAS regime”, the Tribunal said.

    Referring to arguments by Fastway counsel Naveen Chawla, the Tribunal said there was nothing to show that Fastway had committed any breach of any regulations or tariff orders framed by TRAI in either making the packages of channels or in fixing the rates of those packages. Moreover, the language of the notification issued under Section 4A of the CTN(R) Act and the relevant provisions of TRAI regulation is quite plain and to give them any other meaning on the plea of hardship caused to the LCOs would be doing violence to the plain language of the notification and the regulations.

    LCO counsel Vineet Bhagat had submitted that the scheme of digitisation was a phased scheme and it would be unreasonable and unjust to thrust upon the poor LCOs the digital addressable system of transmission even before the date of its enforcement under the Government notification.

  • Hathway Cable and Datacom launches E-KYC

    Hathway Cable and Datacom launches E-KYC

    MUMBAI: Hathway Cable and Datacom announced the launch of electronic KYC that will strengthen the create efficiency in the KYC process as defined and stipulated by TRAI.

    With the launch of electronic KYC, Hathway says that it endorses regulatory compliance with TRAI regarding completion of customer requisition form by the customer in a digitized format. With the electronic KYC, the entire distribution chain including the LCO will be able to easily store millions of forms at a lower operational cost, thus, simplifying Hathway’s daily business and improving customer relationships.

    This digital technology is also aimed at upgrading LCO partners and helping them to align with the current trends and service consumers effectively.  The electronic KYC feature also enables updation of customer details including proof of identity, proof of address and customer’s digital photograph by using an APP, at the same time activating the customer’s set top box in real time basis.

    The detailed process flow includes authenticating customers through their digital signature on a smartphone or via an OTP generated on the registered mobile number which is followed by the CRF being generated. The same will be circulated to the customer in person and also stored digitally, which can be easily accessed by the LCO as well.

    This environment-friendly initiative eliminates the need to print large number of paper forms in a fast growing digital world, thus, proving time-consuming and effective measure keeping in mind the ever increasing digital cable subscriber universe.Recently, Hathway launched a breakthrough initiative with an LCO portal Hathway Connect that aims to redefine and transform business dynamics and  further strengthen the role of the LCO in the distribution chain.

    Commenting on the E-KYC initiative,Hathway  video business president TS Panesar said, “Over the past year, Hathway has taken some defining steps in transforming the way the cable industry operates and with the launch of the E-KYC process, we truly comply with TRAI’s directive in easing out customer experience which will prove to be an important stepping-stone. It also coincides with ‘Hathway Connect’-our online portal for LCOs, which will overall help our LCO partners and  make their business operations more convenient. By upgrading the LCOs with E-KYC, our endeavour is to give our consumers, a world class and seamless experience from the word go.”

  • Hathway Cable and Datacom launches E-KYC

    Hathway Cable and Datacom launches E-KYC

    MUMBAI: Hathway Cable and Datacom announced the launch of electronic KYC that will strengthen the create efficiency in the KYC process as defined and stipulated by TRAI.

    With the launch of electronic KYC, Hathway says that it endorses regulatory compliance with TRAI regarding completion of customer requisition form by the customer in a digitized format. With the electronic KYC, the entire distribution chain including the LCO will be able to easily store millions of forms at a lower operational cost, thus, simplifying Hathway’s daily business and improving customer relationships.

    This digital technology is also aimed at upgrading LCO partners and helping them to align with the current trends and service consumers effectively.  The electronic KYC feature also enables updation of customer details including proof of identity, proof of address and customer’s digital photograph by using an APP, at the same time activating the customer’s set top box in real time basis.

    The detailed process flow includes authenticating customers through their digital signature on a smartphone or via an OTP generated on the registered mobile number which is followed by the CRF being generated. The same will be circulated to the customer in person and also stored digitally, which can be easily accessed by the LCO as well.

    This environment-friendly initiative eliminates the need to print large number of paper forms in a fast growing digital world, thus, proving time-consuming and effective measure keeping in mind the ever increasing digital cable subscriber universe.Recently, Hathway launched a breakthrough initiative with an LCO portal Hathway Connect that aims to redefine and transform business dynamics and  further strengthen the role of the LCO in the distribution chain.

    Commenting on the E-KYC initiative,Hathway  video business president TS Panesar said, “Over the past year, Hathway has taken some defining steps in transforming the way the cable industry operates and with the launch of the E-KYC process, we truly comply with TRAI’s directive in easing out customer experience which will prove to be an important stepping-stone. It also coincides with ‘Hathway Connect’-our online portal for LCOs, which will overall help our LCO partners and  make their business operations more convenient. By upgrading the LCOs with E-KYC, our endeavour is to give our consumers, a world class and seamless experience from the word go.”

  • TDSAT directs Sun Distribution & Hathway to resolve disputes with LCOs

    TDSAT directs Sun Distribution & Hathway to resolve disputes with LCOs

    NEW DELHI: The Telecom Disputes Settlement and Appellate Tribunal (TDSAT) has directed Sun Distribution Services Pvt. Ltd to restore its signals to local cable operator (LCO) CK Cable Network Pvt. Ltd on receipt of a payment of Rs 12.5 lakh.

    TDSAT chairman Aftab Alam and members Kuldip Singh and B B Srivastava said, “Needless to say that the payment would be on-account and without prejudice to the rights and contentions of the two sides.”

    Listing the matter for 22 February, the Tribunal permitted Sun to file its reply by the end of this week.

    In another order, Hathway Cable & Datacom Ltd was directed to execute an interconnect agreement with Sri Sai Communications, Hyderabad by mid-February.

    Listing the matter for 22 February, the Tribunal said the parties may settle the commercial terms on the basis of mutual negotiations, otherwise, the relationship will be on the basis of the relevant provisions in the Regulations and the tariff orders.

    Following the execution of the agreement, the respondent shall supply STBs to Sri Sai Communications against duly filled customer acquisition forms (CAFs) submitted by the LCO. Invoices will be raised on the basis of the number of active STBs as reflected in Hathway’s subscriber management system.

  • TDSAT directs Sun Distribution & Hathway to resolve disputes with LCOs

    TDSAT directs Sun Distribution & Hathway to resolve disputes with LCOs

    NEW DELHI: The Telecom Disputes Settlement and Appellate Tribunal (TDSAT) has directed Sun Distribution Services Pvt. Ltd to restore its signals to local cable operator (LCO) CK Cable Network Pvt. Ltd on receipt of a payment of Rs 12.5 lakh.

    TDSAT chairman Aftab Alam and members Kuldip Singh and B B Srivastava said, “Needless to say that the payment would be on-account and without prejudice to the rights and contentions of the two sides.”

    Listing the matter for 22 February, the Tribunal permitted Sun to file its reply by the end of this week.

    In another order, Hathway Cable & Datacom Ltd was directed to execute an interconnect agreement with Sri Sai Communications, Hyderabad by mid-February.

    Listing the matter for 22 February, the Tribunal said the parties may settle the commercial terms on the basis of mutual negotiations, otherwise, the relationship will be on the basis of the relevant provisions in the Regulations and the tariff orders.

    Following the execution of the agreement, the respondent shall supply STBs to Sri Sai Communications against duly filled customer acquisition forms (CAFs) submitted by the LCO. Invoices will be raised on the basis of the number of active STBs as reflected in Hathway’s subscriber management system.

  • Hathway launches dedicated online portal for LCOs

    Hathway launches dedicated online portal for LCOs

    MUMBAI: With an aim to redefine, transform business dynamics and further strengthen the role of the local cable operator (LCO) in the distribution chain, Hathway has launched a special initiative – Hathway Connect.

     

    Launched in Bangalore on 28 January, Hathway Connect is designed to make the lives of LCOs easy and convenient by providing technology and support through a dedicated online portal, which will have detailed features that will allow the LCO to run his business efficiently and effectively, in turn, offering better quality and high standard customer experience.

     

    Hathway Cable & Datacom CEO and managing director Jagdish Kumar said, “In the era of technology and digitisation, the world is shrinking and we are living technology. The C&S industry in India has seen major changes in the last 5 years and as we move forward, technology will form an integral part of how the cable industry performs and matches customer expectations. Through Hathway Connect, we aim to empower our LCO partners with technology and business tools that will upgrade the way they do business on a daily basis and transform customer experience.”

     

    The digitisation era has raised several questions about the existence of the LCO in the cable value chain. With this disruptive move, Hathway aims to strengthen the role of the LCO even further in reaching out to its subscribers and delivering world-class entertainment with unmatched customer service levels.

     

    Hathway Cable & Datacom president – video business TS Panesar added, “Our LCO partners have been the backbone of this industry, the heart of our business, which we truly recognise and appreciate. Through the new online portal, we aim to empower them to run their business independently and upgrade customer experience levels, thus, becoming competitive with the industry.”

     

    Some salient features that the online portal offers are: online activation of new customer (E-CAF), pack management, balance management including integration with bill desk, customer prepaid option, sending customised notifications to subscribers, specialised LCO help desk and self-care through mobile app amongst many others.

     

    Panesar said that these features will help LCOs scale up operations, create efficient and seamless processes with the overall objective of giving customers the best offering.

  • Hathway launches dedicated online portal for LCOs

    Hathway launches dedicated online portal for LCOs

    MUMBAI: With an aim to redefine, transform business dynamics and further strengthen the role of the local cable operator (LCO) in the distribution chain, Hathway has launched a special initiative – Hathway Connect.

     

    Launched in Bangalore on 28 January, Hathway Connect is designed to make the lives of LCOs easy and convenient by providing technology and support through a dedicated online portal, which will have detailed features that will allow the LCO to run his business efficiently and effectively, in turn, offering better quality and high standard customer experience.

     

    Hathway Cable & Datacom CEO and managing director Jagdish Kumar said, “In the era of technology and digitisation, the world is shrinking and we are living technology. The C&S industry in India has seen major changes in the last 5 years and as we move forward, technology will form an integral part of how the cable industry performs and matches customer expectations. Through Hathway Connect, we aim to empower our LCO partners with technology and business tools that will upgrade the way they do business on a daily basis and transform customer experience.”

     

    The digitisation era has raised several questions about the existence of the LCO in the cable value chain. With this disruptive move, Hathway aims to strengthen the role of the LCO even further in reaching out to its subscribers and delivering world-class entertainment with unmatched customer service levels.

     

    Hathway Cable & Datacom president – video business TS Panesar added, “Our LCO partners have been the backbone of this industry, the heart of our business, which we truly recognise and appreciate. Through the new online portal, we aim to empower them to run their business independently and upgrade customer experience levels, thus, becoming competitive with the industry.”

     

    Some salient features that the online portal offers are: online activation of new customer (E-CAF), pack management, balance management including integration with bill desk, customer prepaid option, sending customised notifications to subscribers, specialised LCO help desk and self-care through mobile app amongst many others.

     

    Panesar said that these features will help LCOs scale up operations, create efficient and seamless processes with the overall objective of giving customers the best offering.

  • DAS: TRAI to hold open house with MSOs, LCOs on draft interconnect agreement

    DAS: TRAI to hold open house with MSOs, LCOs on draft interconnect agreement

    NEW DELHI: Having received inputs from stakeholders and also directives from Courts to expedite the matter, the Telecom Regulatory Authority of India (TRAI), on 28 January, will hold an Open House meeting on the draft model and standard interconnection agreements between multi-system operators (MSOs) and local cable operators (LCOs) for digital addressable system (DAS).

     

    The regulator had issued a consultation paper on 9 December on the issue and asked for comments and counter-comments on 31 December and 7 January respectively.

     

    The meeting will be held at the PHD Chamber building in south Delhi.

     

    The paper was aimed at reducing disputes and ensures that the regulations for pacts between MSOs and LCOs can only be entered into on the basis of interconnect agreements.

     

    The interconnection regulation further provides that the interconnection agreement between the MSO and its linked LCO shall have the details of various activities rendered by LCO and MSOs, and the revenue settlement between the parties for these services. The regulatory framework applicable for DAS also provides that the revenue share between LCO and MSO shall be determined by mutual agreement. In case the MSO and the LCO fail to arrive at mutual agreement, TRAI has mandated the subscription revenue share between the MSO and the LCO as a fall back arrangement.

     

    The model is the outcome of interactions with MSOs and LCOs in various parts of the country between January and October last year, with the objective of enhancing awareness about the regulatory framework among stakeholders and to assess the compliance of the regulatory framework.

  • DAS: TRAI to hold open house with MSOs, LCOs on draft interconnect agreement

    DAS: TRAI to hold open house with MSOs, LCOs on draft interconnect agreement

    NEW DELHI: Having received inputs from stakeholders and also directives from Courts to expedite the matter, the Telecom Regulatory Authority of India (TRAI), on 28 January, will hold an Open House meeting on the draft model and standard interconnection agreements between multi-system operators (MSOs) and local cable operators (LCOs) for digital addressable system (DAS).

     

    The regulator had issued a consultation paper on 9 December on the issue and asked for comments and counter-comments on 31 December and 7 January respectively.

     

    The meeting will be held at the PHD Chamber building in south Delhi.

     

    The paper was aimed at reducing disputes and ensures that the regulations for pacts between MSOs and LCOs can only be entered into on the basis of interconnect agreements.

     

    The interconnection regulation further provides that the interconnection agreement between the MSO and its linked LCO shall have the details of various activities rendered by LCO and MSOs, and the revenue settlement between the parties for these services. The regulatory framework applicable for DAS also provides that the revenue share between LCO and MSO shall be determined by mutual agreement. In case the MSO and the LCO fail to arrive at mutual agreement, TRAI has mandated the subscription revenue share between the MSO and the LCO as a fall back arrangement.

     

    The model is the outcome of interactions with MSOs and LCOs in various parts of the country between January and October last year, with the objective of enhancing awareness about the regulatory framework among stakeholders and to assess the compliance of the regulatory framework.

  • DAS Phase III: MSO Alliance heading towards Caveat route in multiple states

    DAS Phase III: MSO Alliance heading towards Caveat route in multiple states

    MUMBAI: The Digital Addressable System (DAS) Phase III deadline came and went and what it’s left behind is chaos and carnage. The analogue signals, which went off for a day or two in some territories, are all back now. Last mile operators (LMOs) who faced the set-top-box shortage crisis have taken the judicial route to challenge the deadline given by the Ministry of Information and Broadcasting (MIB). In six states so far the High Court has permitted an extension where as in Assam’s Kamrup district, the District Magistrate after reviewing the petition allowed an extension.

     
     
    Now multi system operators (MSOs) are also exploring various legal routes and if sources are to be believed, then the MSO Alliance is moving the Uttaranchal and Jharkhand High Courts to file a Caveat. “We sense that the LMOs will go to the honorable court in the two states and hence before they reach out in order to aware the court about the scenario, we are filing a caveat,” a source close to the development tells Indiantelevision.com
     
    The DAS Phase III dilemma has also opened the piracy floodgates says a senior cable operator in Assam. “We have migrated from analogue to digital and therefore did not have the infrastructure to provide analogue signals, which we were ordered to be discontinued. But others continued with their analogue signals. ACC in Assam had the analogue signals running all throughout, which is piracy. Now the district magistrate has also ordered the extension in a particular territory, but the analogue signals are running all across Assam. Is it not piracy?” he questions. 
     
    The path ahead will be watched keenly as various stakeholders pull rabbits out of their hats in the coming days.