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Tag: KSA Retail Summit

  • 7th KSA Retail Summit: “Think Opportunity” touted as success mantra

    NEW DELHI: Standard Chartered Bank in association with VISA today launched India’s first mobile credit card called m-Wallet.

    Currently being undertaken as a pilot project amongst select Manhattan customers in Bangalore and Mumbai, the industry first secure mobile credit card m-Wallet aims at making shopping easier for people on the move, enabling them to pay for purchases from select outlets using their mobile phones.
     
     
    Designed to make contact less payments, this new service, using an inbuilt PKI security and JAVA based technology, has been developed by a team of global technology experts using the best security technology standards to protect the privacy and confidentiality of the card holder’s account information. Available free of cost, customers have to download and install a JAVA application using GPRS on their mobile phone. After installation of the application software on the mobile phone the user has to download a virtual Manhattan card on to the mobile.
     
     
    The m-Wallet technology has been developed through a strategic alliance between Tata Consultancy Services Ltd. (TCS) and C-SAM Inc, known for bringing innovative payment solutions to the banking and financial services sector. TCS has a strong relationship with Standard Chartered and with this new initiative; TCS has once again demonstrated its capability to offer unique and innovative solution to its clients.

    According to chief information officer and group head, technology & operations, Standard Chartered Group Jan Verplancke,, “This is a business innovation which builds on the advances that have happened in technology. By providing our customers with a payment wallet in their mobile phones, we empower them with the capability to pay for their goods and services electronically while on the move. This product is also aligned to our young, dynamic and mobile customer base with its ever-increasing usage and builds further on our leadership position in the Cards business in the India market. Standard Chartered Bank will always look at the use of technology for innovation and investments in customer service channels.”

     
     
    Country manager – South Asia, Visa International Santanu Mukherjee said, “We are happy to partner with Standard Chartered Bank in the offering of ‘m-Wallet’. This innovative payment solution combines the benefits of the payment card with the functionalities of the mobile device and is an evolution in the payment options available to consumers. This is yet another step towards convergence of mobile phones and payment cards and the growth of Universal Commerce – Anytime, Anywhere, Any way.”

  • Local brands would hold their own

    Local brands would hold their own

    NEW DELHI: With increasing number of international brands entering the Indian market, one aspect of worry is the survival of local brands in a market where competitive prices and quality products hold top priority.

    However with this, local brands will definitely up their ante to survive, learn from the competitors and prosper, which is a good thing, pointed out Espirit Asia regional director Peter Hammond at the KSA Retail Summit here yesterday (Thursday).

    Hammond said that India has the largest single country retail opportunity in the next decade as the local market has rapidly developed western tastes.

    “India is the second largest country to achieve global growth at 8.2 per cent in 2003. The median age of people here is 24 years, wherein 400 million people are between the age of 20-49 years and the country is expected to double its GDP in the next 10 years. Apart from that, credit cards holders are expected to triple by 2008. However, the challenge is that the retail sector is highly disorganized in India and the import duties are restrictive. Also the middle market price points are 50 per cent lower than that of Europe,” he said.

    Drawing parallels between the Indian and Chinese markets, he said that 10 years ago China’s retail sector too was unorganized with few shopping malls and high import restrictions. The middle class was also minimal wherein only 1 million people out of 1 billion were able to afford Espirit.

    According to Hammond, the two countries are similar in the following areas:

    1. Population
    2. Actively embracing globalization
    3. 100+ cities
    4. Extensive local brand presence
    5. Change in government direction towards economic growth
    6. Extraordinary plans for retail infrastructure development
    7. Restrictive local tax system
    8. Conflict and stable economies for the last 50 years

    The differences between the two countries can be outlined as

    China
    India
    Communist embracing capitalism controls for brands Democratic and capitalistic so restrictions to growth is minimal
    Began from a ‘culturally natural’ position Large and diverse segment of middle class population but low average income
    Very few Chinese traveled abroad prior to the 1990s Many Indians live abroad and have also come back to the country

     

    China India
    Communist embracing capitalism controls for brands Democratic and capitalistic so restrictions to growth is minimal
    Began from a ‘culturally natural’ position Large and diverse segment of middle class population but low average income
    Very few Chinese traveled abroad prior to the 1990s Many Indians live abroad and have also come back to the country

    Looking at the above table, it is obvious that India has more potential than China to grow if the opportunity is tapped properly.

    “At Esprit, our strategy is to look at the consumer of tomorrow and not the consumer of today and therefore focus on our brands and not on sales. If we have a good brand, sales will follow,” Hammond said.

    Cautioning companies who are looking to enter an international market, he said that companies should never localize their brands to suit the market that they were looking to enter.

    “Don’t compromise your international success recipe and don’t build footfalls by compromising the price factor,” he warned.

    In a geographically large markets like India and China, where one part of the country may be really cold and the other may be warm, companies should keep in mind the seasonality and accordingly place their brands.

    “Don’t compromise on your international portfolio for short term sales. Also, don’t decide for your customer, let the customer decide for himself,” he said.

    Hammond said that Espirit’s advertising and promotional campaign was the same in all the markets that it had a presence in. “Our mission statement is that we are an international youthful lifestyle brand offering smart luxury, bringing newness and style to life,” he said.