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Tag: Kapture CX

  • Kapture CX appoints Nibha Kothari as VP strategy in the Founder’s Office

    Kapture CX appoints Nibha Kothari as VP strategy in the Founder’s Office

    Mumbai: Kapture CX, the SaaS-based customer experience platform, has appointed Nibha Kothari as VP Strategy in the Founder’s Office, Bangalore.

    Kothari brings experience over 12 years in leading strategic programs across multiple global organisations including Reliance, Viacom18, WNS, and BYJU’S. Most recently, she led the Strategic Projects & Transformation team at BYJU’S. She is also an alumna of IIT Delhi and IIM Bangalore.

    Commenting on her appointment, Kapture CX CEO & co-founder Sheshgiri Kamath said, “Vikas and I are delighted to have Nibha onboard. Her vast experience in strategy and new initiatives will play a critical role as we expand globally into new geographies and verticals. Having worked in leading companies we look forward to leveraging her insights and accelerating our growth further. We welcome her onboard the rocketship which is Kapture and look forward to working with her on this exciting phase of growth.”

    Before joining the  Kapture CX, Kothari led multiple initiatives at Viacom18 to drive data based decision making and transform procurement processes. During her career, she has also served as the Chief of Staff to the COO at WNS Global Services. Beyond her professional life, she has a passion for giving back to the community. During her stint in the USA, she redesigned a science program in Title 1 public schools to increase underprivileged community participation. She has also taken multiple engagements to aid special needs children in education, art, and life skills.

    Commenting on the same, Kothari said  “I am thrilled to join the exceptional team at Kapture CX. The unwavering commitment of the founders, Shesh and Vikas, on building Kapture with rapid yet highly sustainable growth is truly inspiring. As Kapture continues its evolution into a global organization, I look forward to contributing to the ongoing success and further enhancing scalable processes.”

  • Kapture CX appoints Chandrakanth PS as AVP sales-Middle East

    Kapture CX appoints Chandrakanth PS as AVP sales-Middle East

    Mumbai: Kapture CX, the SaaS-based customer experience platform, has appointed Chandrakanth PS as AVP sales-Middle East.

    Chandrakanth brings with him an impressive wealth of experience, totaling an outstanding 10 years in international sales leadership. With over a decade of experience as an international sales leader, Chandrakanth has honed a formidable skill set that includes in-depth knowledge of local business norms, etiquette, and laws—a vital asset for navigating international markets effectively. Throughout his illustrious career, Chandrakanth has demonstrated his prowess in managing the entire sales cycle, utilizing tools such as SalesForce, and providing invaluable coaching and mentoring to sales teams. He has made remarkable strides in B2B sales, solution selling, and strategic account development. Chandrakanth has not only contributed significantly to SAAS sales but has also excelled in account management and portfolio expansion. His exceptional skills in business planning, reporting, and customer relationship management have earned him recognition as an award-winning sales professional.

    Commenting on his appointment, Kapture CX CEO and co-founder Sheshgiri Kamath said, “Vikas and I are excited to welcome Chandrakanth to the Kapture team. We’ve been growing well in the Middle east market and bringing Chandra on board will accelerate this journey significantly for us. He’s a rockstar and has built out some great relationships over the course of his career. His expertise building and accelerating new geography expansion is a step in the right direction as we look to scale our solutions globally. We truly believe Chandra can help us drive leadership market share amongst enterprises in customer experience across the Middle east market.”

    Chandrakanth holds an MBA in Finance & Marketing from Kaplan University in Singapore. Before joining the Kapture CX, Chandrakanth made significant contributions as the associate director of sales at Locus, where he played a pivotal role in achieving their goals.

    Commenting on the same, Chandrakanth PS, AVP sales-Middle East, said, “I am focussed in the Middle East region, including Dubai, Saudi Arabia, Egypt, Kuwait, Bahrain, and Kenya. The Middle East is a vibrant and dynamic business landscape, with a strong emphasis on delivering exceptional customer service.  Kapture CX’s track record of helping over 1000+ businesses globally, coupled with their proven ability to drive significant improvements in team productivity, overall customer satisfaction, and operational cost reduction, makes them an ideal partner for businesses in the Middle East seeking to elevate their customer experience.By joining forces with Kapture CX, I am confident that we can support businesses in the Middle East to establish a strong foothold in the market and deliver exceptional customer experiences.”

  • Kapture CX appoints Garima Rai as VP marketing

    Kapture CX appoints Garima Rai as VP marketing

    Mumbai: Kapture CX, the SaaS-based customer experience platform, has appointed Garima Rai as the new vice president of marketing.

    A customer-focused business strategist, Rai has mastered the art of utilizing data and analytics to drive informed marketing decisions and deliver tangible business outcomes. Her belief in the adage ‘the proof of the pudding is in the eating’ resonates with her commitment to product-led growth. Her collaborative spirit shines through her history of partnering with business heads and product managers across diverse verticals and geographies for the successful launch of several market-leading products and solutions. Her expertise lies in assessing market potential, devising new market entry strategies, defining precise customer profiles and buyer personas, and shaping product roadmaps, to ultimately drive business growth.

    Commenting on her appointment, Kapture CX CEO & co-founder Sheshgiri Kamath said, “Vikas and I are excited to welcome Garima to the team and the rocketship that is Kapture. Garima arrives with an impressive 14-year journey as a seasoned marketer within the B2B software industry. Her wealth of experience and insights make her a valuable asset to our team, and we are genuinely excited to have her join us. This is a step in the right direction for both of us as we look forward to scaling Kapture together in the coming years.”

    Before joining the Kapture CX, Rai made significant contributions as a director of marketing at ClearTrail Technologies, where her efforts played a pivotal role in establishing market presence for Klera – a no-code data analytics and process automation platform. Now, she is poised to embark on this exciting new chapter with Kapture. Rai’s educational background includes a Master’s Degree in Business Administration from INSEAD, a testament to her dedication to continuous growth.

    Commenting on the same, Rai said, “I’m truly excited to join Kapture, a company with a remarkable track record of success and growth. I’m committed to building a marketing organization that is enrolled in the company’s strategic vision, and taking this extraordinary journey to even greater heights.”