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Tag: Kapture

  • Kapture CX appoints Gaurav Juneja as chief revenue officer

    Kapture CX appoints Gaurav Juneja as chief revenue officer

    Mumbai: Kapture – a renowned SaaS-based customer experience platform has announced the appointment of Gaurav Juneja as the new chief revenue officer (CRO). As part of the strategic appointment, Gaurav will be responsible for developing and executing global growth strategies for Kapture’s business across Indian and international markets.

    Gaurav has over 15 years of experience in building a revenue sales funnel, and managing and maintaining relationships across organisational functions and the company’s clientele. He is a strong business leader with a proven track record for driving integration between all revenue functions. Gaurav’s strategic focus will be on enhancing Kapture’s market adoption and expanding its footprint, leveraging the platform’s capabilities to deliver unparalleled customer experiences. His appointment underscores Kapture’s commitment to innovation and its ambition to set global benchmarks in customer service.

    Commenting on the appointment decision, Kapture CEO and co-founder Sheshgiri Kamth said, “Gaurav Juneja is in complete tandem with Kapture CX’s exponential growth trajectory. We have confidence in his ability to lead and contribute to the company’s growth and prowess. Together, we look forward to delivering exceptional customer experiences and revolutionising the industry.”

    Delighted about the new role, Gaurav Juneja said, “I am truly excited to join Kapture as the Chief Revenue Officer, drawn by our shared mission of revolutionising customer experiences. In today’s ever-evolving landscape, where customers crave seamless & contextual conversations, Kapture stands out with its AI-first platform and a unique vertical focus on sectors like Retail & Ecom, BFSI, Consumer Durables and Travel. What sets Kapture apart is not just its vision but its tangible impact, with over 400 leading enterprise customers leveraging the platform across the US, South East Asia, and India.”

    “I am enthusiastic about contributing to Kapture’s success story and redefining the global standards for customer excellence. Together, we will continue to innovate and lead, ensuring Customer experience becomes a key competitive advantage in this fast-paced, interconnected world,” he added.

    Prior to his joining at Kapture CX, Gaurav Juneja served as head of digitalisation at Google where he worked with some of the largest omni channel businesses in BFSI, retail, auto and FMCG verticals. His venture into entrepreneurship saw him co-founding StarQuik, a testament to his visionary leadership and knack for innovation, which was later acquired by TATA Trent, marking a significant milestone in his career. Gaurav’s extensive experience also includes senior roles at renowned businesses like Lehman Brothers and Reliance, where he demonstrated exceptional skill in driving growth and leading teams to success.

    Gaurav’s unique blend of technical expertise, entrepreneurial success, and executive leadership makes him the ideal candidate to lead our revenue strategies as we aim for exponential growth globally at Kapture CX. He did his MBA from IIM Lucknow and graduated from University of Delhi.

  • Kapture CX & Aether Global partner to deliver integrated customer experience in the Philippines

    Kapture CX & Aether Global partner to deliver integrated customer experience in the Philippines

    Mumbai: Kapture, a leading SaaS-based customer experience (CX) platform has recently announced its strategic partnership with Aether Global, a distinguished technology solutions provider headquartered in the Philippines to enhance comprehensive and integrated customer experience in the region.

    The collaboration marks a significant milestone in Kapture’s expansion efforts in the Southeast Asian region and reinforces its commitment to delivering innovative and efficient CX solutions.

    As part of the collaboration, Aether Global will now serve as a key reseller of Kapture’s comprehensive CX solution suite in the Philippines. The partnership brings together the strengths of both organisations to address the growing demand for advanced customer engagement tools and analytics in the rapidly evolving business landscape.

    “We are excited to join hands with Aether Global in our mission to transform customer experiences across the Philippines,” said Kapture CEO and co-founder Sheshgiri Kamath. “This collaboration reflects our commitment to providing businesses with state-of-the-art CX solutions that drive growth and foster lasting customer relationships. Aether Global’s reputation for excellence and deep understanding of the local market makes them an ideal partner as we expand our footprint in Southeast Asia.”

    Known for providing integrated SaaS solutions, Kapture’s CX empowers businesses to seamlessly manage customer interactions across various channels, analyze data to derive actionable insights, and enhance overall customer satisfaction. By joining forces with Aether Global, Kapture aims to leverage the local expertise and market knowledge of its partner to better cater to the unique business needs in the Philippines.

    Expressing enthusiasm about the partnership, Aether Global’s CEO, Emvin Vidola, said, “I am very excited about the possibilities and opportunities that will be brought by the combination of Aether Global’s expertise in the CX space and Kapture’s powerful and easy-to-use capabilities. I believe that this partnership will enable businesses in the region to go above and beyond the usual digital experience given by other available technologies.”

    The collaboration between Kapture and Aether Global is poised to bring about transformative changes in how businesses approach customer interactions, providing them with the tools they need to stay ahead in today’s competitive market.