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Tag: JK Technosoft Ltd

  • JK Technosoft Ltd is organizing live webinar on ‘Chatbot at work in Just 5-days’ to support business continuity amidst COVID-19

    JK Technosoft Ltd is organizing live webinar on ‘Chatbot at work in Just 5-days’ to support business continuity amidst COVID-19

    Due to the enforced lockdown, businesses are struggling big-time especially those involved with customer service like e-commerce, Retail, Healthcare, Travel, Insurance, Logistics etc. According to a report by Deloitte India published in 2019, the Service sector accumulates to 61.5% of India’s GDP, which is fairly higher than China (52%). The service sector has a huge reliance on the customer service/support industry to carry its operations. With the lockdown in place, the customer service teams, through trying their best to adapt themselves to work remotely and with less resources, are still far away to adapt to the current scenario. Customers on the other end are facing difficulty in reaching out to get the required support they need resulting in long queues of support requests, unanswered calls or emails, and delays in resolving customer queries.

    Today when the companies are opening up to try new-age technologies to make pace with the fast-moving world, involvement of technology in the form of AI-enabled Chatbots can be the new means to support various industries in this crucial period in which the whole nation is engulfed in. Chatbots can help in ‘Optimising Customer Support Function to Reduce Impact of Peak Customer Queries’.

    Realizing the situation, JK Technosoft’s Digital & Innovation team is working round-the-clock to deploy Chatbot service in just 5 days. Chatbots provide an excellent way to ramp up customer resolutions quickly and can help companies get the resources they need to keep their standards of customer service high.

    The webinar will have Mr. Praveen Kumar, Vice President, Digital & Innovation, JK Technosoft Ltd and Mr. Shankar Kamra, Technical Lead, JK Technosoft Ltd. as the lead speakers. The webinar will go live on Tuesday, 14th April 2020.

    Commenting on the webinar, Mr. Praveen Kumar, Vice President, Digital & Innovation, JK Technosoft Ltd. said, “In light of the current scenario in the country, we wanted to ensure people still had the opportunity to enhance their knowledge and at the same time help businesses to optimise their operations. We want to support people in every way possible at this challenging time.”

  • JK Technosoft Ltd appoints Chhavi Sood as marketing head

    JK Technosoft Ltd appoints Chhavi Sood as marketing head

    MUMBAI: Ms. Chhavi Sood has been appointed as Marketing Head at JK Technosoft Ltd., a global software solutions provider enabling businesses to make informed decisions with data driven analytics. Her amassed expertise lies in Corporate Communications and PR, Digital Marketing, Analyst Relations, Market Research, Brand Management along with Sales & Business Development and lead generation across IT and Mobile & VAS sector.

    An experienced professional with over 14 years of experience, Ms. Chhavi’s last assignment as Senior Marketing Manager at iSON Technologies involved driving communications and marketing initiatives across Africa and Middle East region. 

    An alumnus of Symbiosis Institute of Management Studies, she did her MBA in Telecom Management & IT. She also holds a degree in Electronic Engineering from University of Pune. During her remarkable career spanning 14 years she has worked with companies like Altran (erstwhile Aricent Group), Cap Gemini (erstwhile Patni Computers) and IMI mobile across the US, UK, BENELUX and LATAM regions. Her valuable knowledge in strategic marketing and the importance of building strong and lasting business relationships will be valuable in helping JK Technosoft in expanding market share in US and UK market.

    Commenting on her new role as Marketing Head, Ms. Chhavi Sood said, "I'm delighted to join JK Technosoft family. JK Technosoft is a key player in digital transformation and the uniqueness lies in the qualified global talent pool. This gives us a competitive advantage and continued growth.  I am confident that JK Technosoft is strongly positioned for newer heights."

    Delighted on the joining of Ms. Chhavi Sood, Mr. Satish Gupta, Executive Director, JK Technosoft Ltd., said, “Chhavi is a seasoned professional who brings with years of experience in the marketing and communications field. We are pleased to welcome her at JK Technosoft to scale up our existing business.”