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Tag: Jamie Steven

  • Jio says Ookla has admitted to flaws in speed measurement system

    NEW DELHI: This is one ad war that refuses to die. Even after Jio on the one hand and Airtel and Ookla on the other have had their say, the argument goes on.

    In yet another statement by Reliance Jio, it has been stated that Ookla has now admitted to ‘limitations in its application and that it “does not always indicate the actual data provider in devices with multiple SIMs.” 

    Jio has already filed a complaint with the Advertising Standards Council of India about the ad by Airtel claiming on the basis of Ookla to be the fastest network.

    Both Bharti Airtel and Ookla had issued statements seeking to defend the claim. 

    Jio said: “Jio had been repeatedly pointing out this flaw in Ookla’s Speedtest methodology.” 

    It added: “This admission by Ookla reinforces Jio’s submission that there is a clear contamination in primary data collected by Ookla in India, where nearly 90 percent of smartphones are dual SIM devices.” 

    “Any results that are based on incorrect and contaminated primary data cannot be definitive, only probabilistic. It is a travesty that such results are being passed off as “official” results by a market-leading operator. We will continue to expose such misleading practices and raise it at suitable forums”, Jio added.

    Ookla had said, “The carrier displayed in the Speedtest Android application is based on the “Active Carrier” value returned by the device. Due to limitations of the Android platform, the “Active Carrier” does not always indicate the actual data provider in devices with multiple SIMs. In these situations, Ookla applies additional data sources and mechanisms during post-processing to help determine the actual data carrier being tested. 

    Jio in a statement yesterday had said: “The core issue is that the speedtest results are attributed to the primary sim even though the sim for which the data speedtest is conducted is the secondary sim in the case of dual-sim phones. In India, more than 90% of 4G phones are dual-sim. Therefore, there is no guarantee that the speed which is attributed to Airtel is of the Airtel data network. We are surprised that Ookla in its press release has not talked about this issue even though they had acknowledged the blunder to us earlier. Ookla has baldly stated that they stand by their results and has skirted the main issue. We will initiate actions as we deem fit at appropriate forums. The public should not be misled by these false claims based on the Ookla results.”

    Earlier yesterday morning, Speedtest (Ookla’s app) COO Jamie Steven said in a statement: “When analysing markets like India, we take many factors into consideration, including dual SIM devices, network technology, device types, and more. In addition to what the user sees on their mobile application as they take a test in real-time, we apply a rigorous methodology when aggregating the data which uses a variety of internal data sources that control for potential variability in the market.”  

    Also Read:

    Airtel hits back at Reliance Jio, Ookla stands by its findings

  • Airtel hits back at Reliance Jio, Ookla stands by its findings

    NEW DELHI: Bharti Airtel today accused Reliance Jio of making a deliberate attempt to “malign the brand” and “misguide customers.”

    A day after Reliance Jio wrote to the Advertising Standards Council of India against Airtel’s advertisement claiming it was officially the fastest network based on a finding by Ookla, Bharti Airtel chief brand officer Rajiv Mathrani said the company is “rather amused” by the allegations being made against its campaign.

    Meanwhile, Ookla has stood by its earlier finding about mobile internet speed. “Ookla fully stands behind Airtel being named ‘India’s Fastest Mobile Network’,” Speedtest (Ookla’s app) COO Jamie Steven said in a statement. Ookla has named Airtel as the “Fastest Mobile Network” in India based on data from Q3 and Q4 of 2016 which has been challenged by Reliance Jio.

    Jio had alleged that the advertisement was “misleading”, and done in “mala fide manner in collusion with” Ookla.

    Jio also alleged that Ookla, the owner of Speedtest app, charges money for giving such awards and the company has also approached Jio for the same for the very quarter it issued certificate of fastest mobile network to Bharti Airtel.

    But, Steven said: “When analysing markets like India, we take many factors into consideration, including dual SIM devices, network technology, device types, and more. In addition to what the user sees on their mobile application as they take a test in real-time, we apply a rigorous methodology when aggregating the data which uses a variety of internal data sources that control for potential variability in the market.”

    He alleged that “this is a deliberate attempt to malign our brand and misguide customers through a campaign of misinformation, which is something we now come across on a regular basis, in particular, on social media platforms.”