MUMBAI: Honor India is putting the “smart” back into smartphones with its latest move, becoming the first smartphone brand in the country to integrate the Uttik AI Answer Engine. The innovation redefines how customer support works, transforming it from reactive to real-time.
For a generation that turns to AI for every answer, Honor is now meeting its customers where they are, across platforms like Google AI Overview, ChatGPT, Gemini, and Perplexity. The system, powered by PSAV Global, ensures that queries about Honor devices receive instant, accurate and contextual responses, eliminating long wait times and confusion.
“We listened carefully to our customers and recognised they were facing frustration when seeking answers about our products,” said PSAV Global (official partner for Honor Smartphones) CEO C.P. Khandelwal. “The implementation of the AI Answer Engine demonstrates our ability to unite empathy and intelligence, creating long-term trust through smarter engagement.”
The results have been nothing short of transformative. Response times have dropped from three days to under five minutes, while self-service success has climbed dramatically. Troubleshooting that once took hours now happens in minutes, supported by multilingual accessibility for India’s diverse users.
The system’s impact goes beyond efficiency. Real customers are praising Honor’s fast, transparent and proactive service. Many cite quick repairs and replacements that have turned frustrating issues into positive experiences, reinforcing the brand’s reputation for reliability.
The AI-driven platform continuously learns from each interaction, refining responses and even predicting potential issues before they escalate. With real-time sentiment monitoring and predictive analytics, Honor has turned data into empathy, anticipating needs before customers have to ask.
By combining innovation with intuition, Honor India’s partnership with Uttik has not just upgraded its customer support, it has rewritten the playbook on how technology can build trust, loyalty and delight in a digital-first world.
