MUMBAI: Tinyowl has joined hands with customer interaction management platform expert, Ameyo. The tie up involves Tinyowl implementing Ameyo’s Customer Engagement Hub to power its inbound and outbound food ordering processes.
Prior to implementing Ameyo, Tinyowl got frequent consumer requests on call drops. This led the company to search for an intelligent contact center technology that was capable of automating the entire dialling process, reducing call abandonments and powering customers’ experience.
Tinyowl co-founder and CEO Harshvardhan Mandad said, “Ameyo’s highly scalable and stable technology has undoubtedly enabled us to manage our entire calling operations in an efficient and smoother way. We have been able to reduce the number of dropped calls from 25% to negligible percentage after its implementation, thus witnessing a significant increase in the business volume.”
“We aim to make consumer’s life easier not just by providing quicker platform but also offering seamless experience to them. For this we always take our consumer’s feedback seriously and work towards the goal,” he added.
Tinyowl believes in customers first theory and have reduced the dropped calls drastically with the help of Ameyo. This led to the increment in their business volume. The abandoned calls, if any, get automatically listed on the Ameyo system, which makes it easy for the agents to follow up.
TinyOwl currently has 140 licenses from Ameyo, which robusts both outbound and inbound call processes.
