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Tag: Haptik

  • Haptik appoints Mukund Seetharaman as COO

    Haptik appoints Mukund Seetharaman as COO

    Mumbai: Jio Haptik Technologies Ltd on Wednesday announced the appointment of Mukund Seetharaman as its chief operating officer (COO).

    In this role, Seetharaman will be responsible for managing global sales, partnerships, marketing & GTM, customer success and overall P&L of the organisation, said the statement.

    Seetharaman has more than 23 years of experience in seeding and scaling businesses across multiple markets. He spent a large portion of his career with global major Wipro, where he started and operated businesses across India, Middle East, UK, Continental Europe and Latin America. A multi-faceted executive, he was responsible for some of the large wins and establishing a strong presence in each of these markets. In his last role with Tech Mahindra, Mukund was the Chief Growth Officer for the Cloud business for EMEA and APJI markets. He is an electronics engineer and an MBA from Symbiosis, Pune.

    “I am excited to welcome Mukund to Haptik. He has a proven record of building high performing teams and scaling businesses across multiple continents & markets,” said Haptik co-founder and CEO Aakrit Vaish.  “His arrival marks a critical moment in Haptik’s growth journey where we are at an inflection point of unprecedented growth in the marketplace. I am confident that under his leadership, Haptik will mature as an organisation from a startup to a global software powerhouse. With Mukund’s arrival, we have our core leadership now in place and ready to accelerate our journey towards becoming a global leader in the conversational AI economy.”

    “I am thrilled to join Aakrit, Swapan, and the rest of the Haptik team at such an amazing time in the company’s evolution,” said Mukund Seetharaman. “Conversational commerce is starting to become a crucial avenue for leading brands to meet their customers wherever they are – from metaverses to phone lines – and giving the best possible experience from acquisition to advocacy. Haptik has already seen incredible momentum: not everyone can boast 500+ million users served with billions of interactions.”

  • Haptik appoints Praful Krishna as chief product officer

    Haptik appoints Praful Krishna as chief product officer

    Mumbai: Jio Haptik Technologies, a conversational AI company and subsidiary of Reliance Jio Platforms has appointed Praful Krishna as its chief product officer (CPO). 

    In his new role at Haptik, Krishna will drive the transition of businesses from web to the conversation economy, resulting in significantly improved customer experience. “Krishna will spearhead Haptik’s strategic vision and be the driving force behind building the brand’s suite of products. He will also oversee product requirements, design, messaging, pricing, reliability, and customer engagement,” said the statement.

    “In addition to being an ex-entrepreneur, Praful has a proven record of success in both startups and large companies and his arrival marks a critical moment in Haptik’s growth journey,” said Haptik CEO and co-founder Aakrit Vaish. “I am confident that under his leadership, the product will be making even further strides in solving customers’ biggest pain points across the conversational commerce journey; and accelerate our journey towards becoming a global leader in the conversational AI economy.”

    Krishna comes with 20+ years of cross-functional experience in developing, digitising, marketing, and investing in AI and NLP-driven products at startups and Fortune 500s. He was previously founder & CEO at Coseer, a company helping data science teams in enterprises with intelligent process automation tools. Before entering the world of AI and products, he was at a hedge fund and a consultant with McKinsey & Company. 

    “I truly believe Haptik is poised to be a global leader in enabling conversational commerce for brands by meeting the user wherever they are – from metaverses to phone lines – and helping them throughout their journey – from acquisition to advocacy. It has already seen incredible momentum: not everyone can boast 500+ million users served with billions of interactions,” remarked Krishna.

    Krishna is an alumnus of IIT Bombay and Harvard Business School. Currently, he lives in San Francisco.

  • Glitch in Haptik App ideas

    Glitch in Haptik App ideas

    MUMBAI: Haptik – India’s leading personal assistant app and first conversational commerce platform launched version 5.0 of the app and chose to do so with a new campaign with print, outdoor, digital and TVC ads. Conceptualised by The Glitch, the ad highlights a day in the life of a Haptik user.

    Haptik co-founder & CEO Aakrit Vaish says, “I believe a great video is critical to the success of a consumer internet product marketing campaign. The Glitch team has lived up to our high expectations as a true video first agency.”

    The Glitch creative director Petal Gangurde said, “To build the Haptik brand story we chose young, vibrant, urban style cues that demonstrate the fundamentals of technology-driven, efficiency-focused service excellence, while indulging the cool quotient. Therefore, brand communication drives home the role Haptik plays in our lives – Haptik is the intelligent, intuitive assistant you have always dreamt of – the kind that works round-the-clock; simplifies your life and always has your back.”

    An assembly line of part-human, part-robot assistants, robed in slick suits, choreographed to perfection to an upbeat tune, which mirrors the exceptional customer experience offered by Haptik through swiftness of service, in order to turn every new user into a loyalist.

  • Glitch in Haptik App ideas

    Glitch in Haptik App ideas

    MUMBAI: Haptik – India’s leading personal assistant app and first conversational commerce platform launched version 5.0 of the app and chose to do so with a new campaign with print, outdoor, digital and TVC ads. Conceptualised by The Glitch, the ad highlights a day in the life of a Haptik user.

    Haptik co-founder & CEO Aakrit Vaish says, “I believe a great video is critical to the success of a consumer internet product marketing campaign. The Glitch team has lived up to our high expectations as a true video first agency.”

    The Glitch creative director Petal Gangurde said, “To build the Haptik brand story we chose young, vibrant, urban style cues that demonstrate the fundamentals of technology-driven, efficiency-focused service excellence, while indulging the cool quotient. Therefore, brand communication drives home the role Haptik plays in our lives – Haptik is the intelligent, intuitive assistant you have always dreamt of – the kind that works round-the-clock; simplifies your life and always has your back.”

    An assembly line of part-human, part-robot assistants, robed in slick suits, choreographed to perfection to an upbeat tune, which mirrors the exceptional customer experience offered by Haptik through swiftness of service, in order to turn every new user into a loyalist.