Tag: Founders

  • GUEST COLUMN: How talent agencies bridge gaps between brands and celebrities

    GUEST COLUMN: How talent agencies bridge gaps between brands and celebrities

    Mumbai: Celebrity endorsements saw a 44 per cent rise in 2021 as opposed to 2020, according to the data released by AdEx India, a division of TAM Media Research. As per the report, 27 per cent of the overall ad volume share on TV were celebrity endorsements last year while the remaining 73 per cent were non-celebrities ads. Of this, film stars together added more than 80 per cent share of advertising during 2021 followed by sports persons and TV stars that added 13 per cent and three per cent share respectively.

    Balancing the interests of a brand and a celebrity can be challenging to such a large extent that sometimes a collaboration that may on paper look most organic would not necessarily materialise. This is where the expertise of the agencies comes into play to bridge the gap between the brand and the celebrity.  Whilst there is no right answer to this or not even a straight answer to this question, the right approach is to break down the questions: what is the brand looking for, and which celebrity is currently best aligned with this ideology? In simple words how do they both benefit from this association?

    There are various factors to consider in a proposition like this that lead to a successful collaboration ranging from price points to organic compatibility to rebranding and both the brand and the celebrity need to be dealt with sensitively on each point.

    The biggest advantage today is that brands have understood that there is no standardised price point in today’s dynamic entertainment landscape. Each deal has different deliverables and hence standard prices will never work. The biggest reason why standard prices will not work is the ever-changing brand equity of an artist. The artist should have the liberty to change their price points as and when they want. And honestly, brands understand this aspect as for them also it’s all about ROI – so they know before investing what is the worth of the celebrity they are signing.

    Endorsements are also becoming extremely dynamic, it is not only limited to ambassadors or large advertising campaigns but are changing their landscape with the influx of time spend on social media. Ecom-media/ent/social media as a category saw the maximum celebrity from different profession endorsed brands under it. The category ran ads featuring over 44 celebrities. This was followed by ecom-gaming with 40 celebrities. Edible oil and building materials/systems category tied at the third place with 25 celebrities while aerated soft drink claimed the fifth spot with 20 celebrities under its belt as per the TAM report.

    The process will always remain the same, the core concept behind any deal will usually never differ. The only difference would be turnaround times between the ranges of celebrities when we close our campaigns and the price points that would depend on the brand equity that they bring to the table; the higher the brand equity of the celebrity, the higher the price point. This is in no way a reflection of their importance for the deal or the brand but simply to find the perfect fit for the brief. They all have a role to play – it’s just the reach and popularity that play a huge role in determining prices.

    Having said this, every endorsement deal starts with the basics, there is no set formula or standard brief to attach the right celebrity to the brand and its message and ethos. Transparency on all fronts is key in making sure that neither the brand nor the celebrity gets the shorter end of the stick, be it from what each party needs and wants and trying not to compromise but understanding the brief so well that everyone wins. An honest conversation with both parties will always get the job done. 

    (About Author: Sonya V Kapoor and Amrita Mendonza are M5 Entertainment founders)

  • #BigBillionDay sale blunder: Flipkart apologises, govt probes

    #BigBillionDay sale blunder: Flipkart apologises, govt probes

    MUMBAI: The sale that was touted as the biggest sale in India by shoppers across the country seems to have disappointed many. With a mile long complaint list which included everything from server errors to price issues, abrupt cancellations among others, the dissatisfied and disgruntled customers backlashed on social media, with hashtags branding them as ‘Flopkart’ trending.

     

    A day after the failure of the the Big Billion Day Flipkart founders Sachin Bansal and Binny Bansal apologised for the chaotic and unpleasant experiences faces by the customers on 6 October.

     

    “Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know your experience was less than pleasant. We did not live up to the promises we made and for that we are really and truly sorry,” the Bansals, wrote in a joint email to customers.

     

    The e-commerce firm said 1.5 million people shopped at its portal on 6 October to take benefit of the one-day sale scheme. The company claimed it sold products worth over Rs 600 crore in just 10 hours under the scheme. The company had announced deep discounts for products in over 70 categories.

     

    “And though we saw unprecedented interest in our products and traffic like never before, we also realised that we were not adequately prepared for the sheer scale of the event. We didn’t source enough products and deals in advance to cater to your requirements,” the founders said.

     

    They added that the load on server led to intermittent outages that impacted shopping experience on the website.

     

    Flipkart had deployed nearly 5,000 servers and had prepared for 20 times the traffic growth – but the volume of traffic at different times of the day was much higher than this, the mail revealed.

     

    Talking about the out-of-stock issues, the founders reckoned, “We had ensured availability, anywhere from hundreds to a few lakh units for various products, but it was nowhere near the actual demand. We promise to plan much better for future promotions and ensure that we minimise the out-of-stock issues.”

     

    The e-mail further stated, “We realise that this breaks the trust our customers have put in us. We are truly sorry for this and will ensure that this never happens again.”

     

    “Everything that we have achieved at Flipkart is purely on the basis of our customer’s trust and faith…We failed to live up to this promise and would like to apologise once again to every single customer for our failure,” the founders concluded.

     

    Not only customers complained against the Big Billion Day sale, the Confederation of All India Traders (CAIT) has also sought a probe into the business model and trade practices of e-commerce companies to find out how they are offering huge discounts during the ongoing festive season. It also demanded setting up of a special task force of experts to conduct an in depth probe of working of such companies.

     

    Also according to media reports, Union Minister of State for Commerce and Industry Nirmala Sitharaman expressed concerns over Flipkart flash sale controversy.

     

    “We have received many inputs regarding Flipkart episode. Lot of concern has been expressed and we will look into it,” Sitharaman said.

     

    After receiving many complaints regarding the Big Billion Day sale, Commerce and Industry Minister Nirmala Sitharaman commented, “We have received many inputs. Lot of concerns have been expressed. We will study the matter… Whether there is a need for a separate policy or some kind of clarification is needed, we will make it clear soon,” the reports added.

  • #BigBillionDay sale blunder: Flipkart apologises, govt probes

    #BigBillionDay sale blunder: Flipkart apologises, govt probes

    MUMBAI: The sale that was touted as the biggest sale in India by shoppers across the country seems to have disappointed many. With a mile long complaint list which included everything from server errors to price issues, abrupt cancellations among others, the dissatisfied and disgruntled customers backlashed on social media, with hashtags branding them as ‘Flopkart’ trending.

     

    A day after the failure of the the Big Billion Day Flipkart founders Sachin Bansal and Binny Bansal apologised for the chaotic and unpleasant experiences faces by the customers on 6 October.

     

    “Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know your experience was less than pleasant. We did not live up to the promises we made and for that we are really and truly sorry,” the Bansals, wrote in a joint email to customers.

     

    The e-commerce firm said 1.5 million people shopped at its portal on 6 October to take benefit of the one-day sale scheme. The company claimed it sold products worth over Rs 600 crore in just 10 hours under the scheme. The company had announced deep discounts for products in over 70 categories.

     

    “And though we saw unprecedented interest in our products and traffic like never before, we also realised that we were not adequately prepared for the sheer scale of the event. We didn’t source enough products and deals in advance to cater to your requirements,” the founders said.

     

    They added that the load on server led to intermittent outages that impacted shopping experience on the website.

     

    Flipkart had deployed nearly 5,000 servers and had prepared for 20 times the traffic growth – but the volume of traffic at different times of the day was much higher than this, the mail revealed.

     

    Talking about the out-of-stock issues, the founders reckoned, “We had ensured availability, anywhere from hundreds to a few lakh units for various products, but it was nowhere near the actual demand. We promise to plan much better for future promotions and ensure that we minimise the out-of-stock issues.”

     

    The e-mail further stated, “We realise that this breaks the trust our customers have put in us. We are truly sorry for this and will ensure that this never happens again.”

     

    “Everything that we have achieved at Flipkart is purely on the basis of our customer’s trust and faith…We failed to live up to this promise and would like to apologise once again to every single customer for our failure,” the founders concluded.

     

    Not only customers complained against the Big Billion Day sale, the Confederation of All India Traders (CAIT) has also sought a probe into the business model and trade practices of e-commerce companies to find out how they are offering huge discounts during the ongoing festive season. It also demanded setting up of a special task force of experts to conduct an in depth probe of working of such companies.

     

    Also according to media reports, Union Minister of State for Commerce and Industry Nirmala Sitharaman expressed concerns over Flipkart flash sale controversy.

     

    “We have received many inputs regarding Flipkart episode. Lot of concern has been expressed and we will look into it,” Sitharaman said.

     

    After receiving many complaints regarding the Big Billion Day sale, Commerce and Industry Minister Nirmala Sitharaman commented, “We have received many inputs. Lot of concerns have been expressed. We will study the matter… Whether there is a need for a separate policy or some kind of clarification is needed, we will make it clear soon,” the reports added.