Tag: Distribution Platform Operators

  • TRAI draft tariff order skewed in favour of DPOs, will harm industry: IBF

    TRAI draft tariff order skewed in favour of DPOs, will harm industry: IBF

    NEW DELHI: The Indian Broadcasting Foundation (IBF), an apex body of broadcasting companies, has criticised sector regulator TRAI for over-regulating and proposing draft guidelines on tariff and interconnection that are skewed in favour of distribution platform operators (DPOs).

    Responding to Telecom Regulatory Authority of India (TRAI) draft orders relating to tariff, inter-connections and quality of service, IBF said the new regime will lead to “de-growth” of the industry and discourage investments and production of good quality content in the television industry.

    Pointing out that the proposed regulatory regime “regresses rather than advances”, IBF in a lengthy reply has said with over 830 channels for consumers to choose from and a large pubcaster offering of over 100 private and public TV channels, whether there a “need to regulate all aspects of a set of 200 odd pay TV channels”.

    “The question for the Authority would be, is there proven evidence of market failure that a dire need has arisen to over-regulate these 200 odd pay TV channels(?). We are of the firm belief that there is no compelling reason to regulate these channels and, accordingly, only a light touch regulation, if at all, ought to have been proposed,” IBF has submitted justifying its criticism of  draft  guidelines.

    Contending that pay TV channels (read cable and DTH services) were not essential services IBF counters there was no compelling reason to regulate these channels. “The present tariff order is based on the ‘erroneous premise’ that pay TV channels are essential services,” the broadcasting industry body said.

    Citing international copyrights and IPR laws, IBF pointed out that whole exercise undertaken by TRAI was in direct conflict with the provisions of the Indian Copyright Act, 1957.

    According to IBF, the proposed tariff and inter-connect orders conflict with the Copyright Act in the following ways and need to be “harmonised”:

    a.       The proposed tariff order(s) that impose restrictions on nature of content, prices of channels, mandated discount caps and commissions, manner of offering, etc have to be reviewed and modified in the light of specific copyright laws providing freedom to broadcast organisations to charge royalties and any other consideration/fees for their works and BRR in accordance with the market demands and contract laws.

    b.      The draft interconnect regulations issued by TRAI that take away the broadcast organisations’ exclusive rights to deal and imposes restrictions on their contractual abilities and takes away their ability to negotiate the terms of trade need to be reviewed and modified to harmonise the same with the provisions of the Copyright Act pertaining to voluntary licensing and assignments by Broadcast Organisations by permitting mutual negotiations.

    c.       The existing commercial tariff orders and regulations issued by TRAI in relation to commercial establishments is also at odds with copyright laws in as much as the Copyright Act clearly provides broadcast organisations the right to charge differential rates of royalties and license fees on commercial establishments vis-a-vis domestic/residential subscribers.

    Going a step further, IBF has raised questions over transparency and the manner in which draft guidelines were issued: “The draft consultations also do not meet the threshold of transparency mandated by Section 11(4) of the TRAI Act 1997, which requires that the Authority will ensure transparency while exercising its powers and discharging its functions.”

    Also Read:

    TRAI unlikely to take final call on draft orders soon

  • TRAI explores methodology for QoS under DAS regime

    NEW DELHI: As the country moves towards the final phase of digital addressable systems, the Telecom Regulatory Authority of India wants to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI has also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for digital cable TV, direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    The opinion has been sought in a detailed consultation paper on ‘Issues related to quality of services in Digital Addressable Systems and consumer protection’, and stakeholders have been asked to send in their comments by17 June and counter-comments if any by 1 July.

    In over fifty questions posed to stakeholders, it wants to know the broad contours for quality of rervice regulatory framework for digital addressable systems.

    The regulator has asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers.  What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wants to know.  

    Referring to a query often asked by stakeholders, the Regulator wants to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity.  Should the use of e-CAF be facilitated, encouraged or mandated, it has asked.

    It wants to know whether the minimum essential information to be included in the Manual of Practice be mandated through regulations to maintain basic uniformity and to ensure that consumers get all relevant information about the services being subscribed.

    TRAI wants to know if an initial subscription period can be charged while providing a new connection to protect the interest of subscribers as well as DPOs, and the protections for subscribers and DPOs during initial subscription period.

    TRAI wants to know the methodology of reduction in subscription charges be calculated in case of discontinuation of channel from DPOs platform.

    Stakeholders have been asked to give their opinion on the maximum permissible time of disruption beyond  which subscriber must be compensated if there is disruption due to technical fault on the DPO network or at the subscriber’s end; disruption due to technical fault of Consumer Premises Equipment at the subscriber’s end.

    The stakeholders have been asked why the uptake of mandated schemes for set top box (Outright purchase, hire purchase, and on rent) is so low at present and whether this is due to lack of consumer awareness and what other methods should be used for this.

    Opinion has also been sought on the billing cycle both for pre-paid and post-paid and whether deduction of maintenance related charges for CPE from the pre-paid subscription account should be prohibited.

    Comments have been sought on call centre availability hours, multiple languages in Interactive Voice Response, response time for answering IVR and voice to voice calls and  d. Sub menu and accessibility of customer care executive.

    What should be the innovative ways to develop a speedy user friendly complaint registering and redressal framework using Mobile Apps, SMS, online system etc., the regulator has asked.

     

  • TRAI explores methodology for QoS under DAS regime

    NEW DELHI: As the country moves towards the final phase of digital addressable systems, the Telecom Regulatory Authority of India wants to know if there should be a uniform regulatory framework for quality of service and consumer protection across all digital addressable platforms.

    TRAI has also sought opinion of stakeholders on the standards and essential technical parameters for ensuring good quality of service for digital cable TV, direct-to-home (DTH), head-end in the sky (HITS) and Internet Protocol Television (IPTV).

    The opinion has been sought in a detailed consultation paper on ‘Issues related to quality of services in Digital Addressable Systems and consumer protection’, and stakeholders have been asked to send in their comments by17 June and counter-comments if any by 1 July.

    In over fifty questions posed to stakeholders, it wants to know the broad contours for quality of rervice regulatory framework for digital addressable systems.

    The regulator has asked if timelines relating to various activities to get new connection should be left to the Distribution Platform Operators (DPOs) to be transparently declared to the subscribers.  What should be the time limits for various activities including consumer application form and installation and activation of service for new connections, it wants to know.  

    Referring to a query often asked by stakeholders, the Regulator wants to know if the minimum essential information to be included in the CAF should be mandated through regulations to maintain basic uniformity.  Should the use of e-CAF be facilitated, encouraged or mandated, it has asked.

    It wants to know whether the minimum essential information to be included in the Manual of Practice be mandated through regulations to maintain basic uniformity and to ensure that consumers get all relevant information about the services being subscribed.

    TRAI wants to know if an initial subscription period can be charged while providing a new connection to protect the interest of subscribers as well as DPOs, and the protections for subscribers and DPOs during initial subscription period.

    TRAI wants to know the methodology of reduction in subscription charges be calculated in case of discontinuation of channel from DPOs platform.

    Stakeholders have been asked to give their opinion on the maximum permissible time of disruption beyond  which subscriber must be compensated if there is disruption due to technical fault on the DPO network or at the subscriber’s end; disruption due to technical fault of Consumer Premises Equipment at the subscriber’s end.

    The stakeholders have been asked why the uptake of mandated schemes for set top box (Outright purchase, hire purchase, and on rent) is so low at present and whether this is due to lack of consumer awareness and what other methods should be used for this.

    Opinion has also been sought on the billing cycle both for pre-paid and post-paid and whether deduction of maintenance related charges for CPE from the pre-paid subscription account should be prohibited.

    Comments have been sought on call centre availability hours, multiple languages in Interactive Voice Response, response time for answering IVR and voice to voice calls and  d. Sub menu and accessibility of customer care executive.

    What should be the innovative ways to develop a speedy user friendly complaint registering and redressal framework using Mobile Apps, SMS, online system etc., the regulator has asked.