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Tag: DARPG

  • Government launches mobile app to enable citizens to file complaints

    Government launches mobile app to enable citizens to file complaints

    NEW DELHI: Citizens can now register their complaints and even keep track of action taken on a new mobile launched by the Personnel, Public Grievances & Pensions Ministry.

     

    The app launched by Minister Jitendra Singh is for the Centralized Public Grievances Redress & Monitoring System (CPGRAMS) portal of the Department of Administrative Reforms and Public Grievances (DARPG). 

    A further step has been taken by providing M-access to citizens through mobile phones. A Quick Response (QR) code has been provided on the pg-portal, which can be scanned on to the smart phone after which grievances can be sent from the smart phone directly on to CPGRAMS. 

    Singh said this is another step towards translating Prime Minister Narendra Modi’s vision of “ART of Governance” as spelt out by him, with A for Accountability, R for Responsibility and T for Transparency, forming the bedrock of the Government. He said the goal is that the Administration should be citizen-centric, transparent and responsive. 

     

    Singh hoped the common public will make maximum use of the mobile app since the mobile phone has emerged as the easiest way of communication from anywhere across the country. 

    DARPG and Department of Pensions & Pensioners’ Welfare Secretary Devendra Chaudhary said the mobile app will not only allow lodging of grievances, but the people can also track the status of the redress of their grievance. 

     

    The DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances, he added. 

    The Mobile App for the CPGRAMS is another innovative initiative of the DARPG, the nodal agency to formulate policy guidelines for citizen-centric governance in the country, redress of citizens’ grievances, being one of the most important initiatives of the department. The DARPG has been making endeavours to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

  • V Narayansamy and Manish Tewari launch docu films on good governance

    V Narayansamy and Manish Tewari launch docu films on good governance

    New Delhi: Documentary films on seven good governance initiatives were launched by minister of state in PMO & ministry of personnel, public grievances & pensions V Narayanasamy and the information and broadcasting minister Manish Tewari.

    The films have been produced by the department of administrative reforms and public grievances (DARPG) and the department of pensions and pensioners’ welfare (DPPW).

    Narayanasamy said these initiatives highlight the innovative efforts of the civil servants who have been instrumental in ensuring that the policies and programmes of the government reach the beneficiaries. He said these initiatives are to be suitably documented and disseminated through all possible channels of communication to enable their adaption, replication and further innovation, for the betterment of the common man.

    DARPG secretary Sanjay Kothari said the Department has been producing the documentary films with the objective of promoting and dissenminating the successful initiatives. He said so far, sixty-one documentary films have been produced including the films being released on the occasion.

    The seven films on the initiatives from different parts of the country in various sectors are (i) e-Sugam, a self policing system for tax compliance, Karnataka; (ii) pensioners, portal, government of India, (iii) electronic service level agreement, government of Delhi, (iv) health management information systems, Tamil Nadu, (v) crop pest surveillance and advisory project, Maharashtra, (vi) Aarogyam, Uttar Pradesh, and (vii) integrated Odisha treasury management system, Odisha. The initiatives demonstrate as to how information and communication technologies can be leveraged to simplify the processes and procedures and deliver various government services to larger population.

    The documentary films are meant for diverse audiences such as probationers & other officers in national academies and State training institutes; delegates in conferences, seminars and meetings at central, state, district, panchayat levels; and for telecast on national network of Doordarshan or other television channels for general public. These films have been produced by the department through the directorate of advertising and visual publicity.

    I&B secretary Bimal Julka was also present on the occasion.