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Tag: CCC

  • Asci upholds 25 out of 38 complaints

    MUMBAI: The Consumer Complaints Council (CCC) of the Advertising Standard Council of India (Asci) upheld complaints made against 25 advertisements from various sectors like education, healthcare, FMCG and F&B sectors, ads of which are being tracked on TV and newspapers nationally by NAMS in June 2012.

    During the same period, the CCC did not uphold complaints against 13 ads while decision on one ad was kept pending.

    In the healthcare sector, Leonardo Olive Pomace Oil ad, which claimed that the oil “fights cholesterol and heart disease” and “lowers blood pressure”, was upheld. The CCC concluded that the claims mentioned in the ad and cited in the complaint were not substantiated. The advertisement contravened Chapter I.1 of the Code.

    Another ad that was upheld was of Kwality Walls Selection. According to the complainant, the advertorial makes a clear mention of the Kwality Walls Strawberry and Cheesecake as being an ice cream, when in reality it is a frozen dessert. The CCC concluded that the “mention of Kwality Walls as an ice cream”, is misleading and the advertorial contravened Chapter I.4 of the Code.

    According to the complainant, the communication in the Amul Ice cream‘s leaflet shows a “Kwality Walls” cup to depict Frozen Desserts as the words “feel it say it” can clearly be noticed from the picture of the cup on the leaflet. The communication tantamounts to generic disparagement of the Frozen Dessert as a category in general and Kwality Walls Frozen Dessert in particular.

    The communication further tries to pass off ice creams as a complete food which is easy to digest and full of energy. It is categorically stated no food can be termed a complete food, much less an ice cream. The CCC noted the contents of the advertisement and checked the advertiser‘s response and concluded that the advertisement did not denigrate the complainant‘s product. However, the portrayal of ice cream as a “complete food” was misleading and contravened Chapter I.4 of the Code. This complaint was upheld.

    Also, the complainant noted that Cadbury Chocolates‘ ad is clearly in breach of the Maharashtra Prohibition of Ragging Act, 1999 as it directly/indirectly propagates ragging. The CCC concluded that the ad is in breach of the law and contravened Chapter III.4 of the Code. The complaint was upheld.

    The other ads that were upheld in the healthcare sector were of Lotus Mustard Oil, TV 24 Shopee India, Om Healthcare Centre‘s Good Health, Slim Life, Sesa Hair Oil, Perma Healthcare‘s Seatone and Natural Medicine.

    Dainik Bhaskar‘s ad was also pulled up by the CCC. According to the complainant, the print advertisement on the hoarding claims that Dainik Bhaskar “is 3 times of Dainik Jagran” and quoted false circulation figures both for themselves and for Dainik Jagran and also did not mention any source in their advertisement. The advertisement contravened Chapter I.4 of the Code.

    According to the complainant, the print advertisement of Parachute Advanced Coconut Hair Oil claims that, “I have the World‘s Best Hair and so do you”, “International hair research has found that Parachute Advanced users have the World‘s Best Hair”. Claiming that Parachute Advanced users have the world‘s best hair is a superlative claim. The quality of hair does not depend only on hair oil. The CCC considered the technical data and concluded that the claim that its users have the “World‘s Best Hair”, is misleading. The advertisement contravened Chapter I.4 of the Code. The complaint was upheld.

    Luminous Battery/Inverter as was also upheld because the CCC concluded that the claims mentioned in the advertisement like “Luminous Batteries give more backup when compared with other batteries” and cited in the complaint were not substantiated. The ad contravened Chapter I.1 of the Code.

    Leads Bariatrics‘ TVC, which claimed “give a scar less weight loss surgery”, was upheld as the CCC concluded that the promotion of weight loss surgery is an oversimplification of the remedy to reduce weight. The claim is misleading.

    Pure Roots Gold Cream Bleach‘s TVC claimed that the bleach has pure gold added in it. It also claims to remove dead cells and opens pores and gives instant glow in just ten minutes. According to the complainant, the advertiser needs to provide scientific proof to substantiate this claim. In the absence of supporting clinical information from the advertiser, the CCC concluded that the claims mentioned in the advertisement and cited in the complaint, were not substantiated. The advertisement contravened Chapter I.1 of the Code. The complaint was upheld. As per the advertiser‘s response, their company believes in fair and proper competition. On receiving a complaint from ASCI, the advertiser has already modified the said advertisement immediately.

    The CCC concluded that the TVC for Third Eye of Nirmal Baba is likely to encourage superstition as well as it is likely to lead to grave or widespread disappointment in the minds of the consumers. The advertisement contravened Chapter I.5 of the Code. The complaint was upheld.

    Videocon Air Conditioner‘s ad with claims like “Your daily dose of good health from Videocon air conditioners” and “Vita Air technology releases Vitamin C into the air” was pulled up by the CCC. The complaint said that the advertiser needs to substantiate these claims with technical comparative data. In the absence of comments from the advertiser, the CCC concluded that the claims mentioned in the advertisement and cited in the complaint, were not substantiated. The advertisement contravened Chapter I.1 of the Code.

    In education sector, the CCC upheld the complaint against ads of Career Launcher‘s Powerful Prep Program, T.I.M.E. BBS/BCA/HM/LAW, Institute of Apparel Management, NIPS School of Hotel Management and Nalanda Institute of Advanced Studies Lovely Professional University.

    Smartprep Education Smart Prep‘s Guidance and Expert Training was also upheld. As per the complaint, Smart Prep claims that its faculty has “delivered 5 out of top 10 Ranks and 46 out of top 100 ranks in BBS‘11”. Smart Prep should submit detailed evidence/ independent substantiation to validate its claim and is kept pending. The CCC considered the data submitted by the advertiser. The claim can be considered substantiated subject to a spot check by the ASCI Secretariat.

    The CCC also received complaints against two print advertisement and 10 television commercials during the month of June 2012. The complaints were received against the ads of “Smart Prep Education Pvt Ltd.‘s Unique Training System‘‘, “Kamal Toordal”,” Uninor”, “Airtel”,” Indica 10 minutes Herbal Hair Colour”, “Fiat Punto Sport”, “Ayur Sunscreen Lotion”, “Nasivion “, “Fiama Di Wills‘s bathing bar “, “Sanofi Seacod “, “New Extra Strong Axe” and “Mahindra Duro 125 DZ”. However, as these advertisements did not contravene Asci‘s codes or guidelines, the complaints were not upheld.

  • Asci, TAM to monitor misleading ads

    Asci, TAM to monitor misleading ads

    MUMBAI: With the government pressing for a new set of guidelines to check misleading ads, Asci, India’s advertising industry watchdog, has swung into action.

    The Advertising Standards Council of India said Tuesday it is partnering with TAM Media Research to monitor misleading ads, a move aimed at improving the self-regulatory mechanism by speeding up the processes and compliance of its codes for advertising content.

    The newly created body, National Advertising Monitoring Service (NAMS), will come into effect from 1 May.

    TAM‘s division, AdEx, will check around 350 TV and 10860 newspaper ads per week.

    Set up in Baroda, NAMS will track and assess the ads for compliance with Asci‘s code related to unsubstantiated, misleading or false claims. The need arises even as the number of complaints received by Asci has increased to around 3,000 in 2011-‘12, up from 800 a year ago.

    Said Asci chairman I Venkat, “This initiative is a paradigm shift for self regulation in Indian advertising and probably a benchmark for other countries as something like this has never been attempted at this scale anywhere in the world. For such an important and industry central initiative, TAM’s AdEx India was the obvious option to handle such a large responsibility that brought in requisite infrastructure, neutrality, integrity and quality. NAMS will strengthen the ad self regulation Redressal process manifold, as we will be able to proactively monitor wider numbers of ads. This will be in the best interest of the Indian consumers as it will significantly reduce release of misleading advertising in India.”

    AdEx will identify ads which are in potential violation of Chapter 1 of Asci code which deals with the truthful and honest nature of ads. AdEx India will monitor ads in the auto, banking, financial services and insurance, FMCG (incl. F&B), consumer durables, educational institutions, health care products & services, telecom and real estate sectors.

    TAM Media Research CEO LV Krishnan said, “Our partnership with Asci is yet another reiteration of the neutral role we play within the Indian advertising landscape.”

    The scope of work will cover the tracking of more than 30 newspapers (all editions) which contribute to over 80 per cent of national newspaper readership and all TV Channels across the country in all Indian languages. Ads seen as those potentially violating Chapter 1 of Asci code will then be forwarded to Asci on a weekly basis. Asci will then process them as per its normal complaint procedure involving its Consumer Complaints Council (CCC) for adjudication.

    The CCC meetings will be held twice a month, moving away from its earlier practice of a monthly meeting.Venkat said, “This is another initiative to reduce the gap between the identification of an objectionable ad and when it is actually modified or taken off air.”

  • Asci pulls up misleading teleshopping ads

    Asci pulls up misleading teleshopping ads

    MUMBAI: The Consumer Complaints Council (CCC) of Advertising Standards Council of India (Asci) has upheld complaints made against 10 advertisements, most of them being products of home shopping networks, during September and October 2011.

    During the same period, the CCC also did not uphold complaints against eight advertisements as they did not violate the Asci Code.

    The TVC Sky Shop‘s ad for Sandhee Suddham Oil made claims that using the product could alleviate problems related to pain. The claims needed to be substantiated with technical data through clinical research. They appeared to be gross exaggerations and portrayed that the product advertised, inclusive of its ingredients, possessed special properties, which were not yet proven scientifically. This was likely to lead to grave or widespread disappointment in the minds of the consumers. The complaint was upheld.

    GTM Teleshopping‘s ad of Divyarishi‘s Kuber Kunji claimed that ‘Kuber Kunji will protect you if you have not got the fruit of your labour, if you are continuously in debt, if your money is spent as soon as you earn, if you have to struggle for anything in life.‘

    In another ad of Badha Mukti Yantra, the TVC‘s copy suggests that ‘All of a sudden the happiness of your family disappears, your shop and business goes into a loss, your farm produce is poor inspite of good rainfall and sowing of good grain, inspite of being healthy you are not able to become a mother due to miscarriage, if you come under the spell of black magic, then Badha Mukti Yantra is the cure/solution.‘

    One more complaint against the advertisement of Shani Shubh Yantra which claimed that ‘Shani Shubh Yantra will protect you from your business failing, from your marriage being on the rocks, from you not getting interview calls for a job, from your family members falling sick inspite of eating well, from marriage proposals for your beautiful daughter breaking down.‘

    The TVC of AAA Teleshoping‘s Maha Dhan Laxmi Yantra, encourages the use of this product for ‘procuring the blessings of Goddess Lakshmi and better finances and assets.‘ It claimed that the Maha Dhan Laxmi Yantra has miraculous powers to provide financial advancement and stability to the consumers. In all the above cases, the CCC concluded that, in the absence of any response from the advertiser, the claims made in the advertisements and cited in the complaints, were not substantiated and were likely to cause widespread disappointment in the minds of the consumers. The complaints were upheld.

    In a complaint of Skymall/ Global Skyshop‘s Sai Darshan Pendant, the TVC claims that ‘Sai Darshan pendant has miraculous powers to grant everything one wants in life. The product is said to have the blessings of Sai Baba.‘ The CCC concluded that, in the absence of comments from the Advertiser, the claims made in the advertisement and cited in the complaint, were not substantiated and were likely to cause widespread disappointment in the minds of the consumer. The complaint was upheld.

    Bharat Business Channel Ltd‘s Videocon d2h advertisement claimed that ‘Videocon d2h is the No.1 DTH service.‘ This claim was in clear contradiction of the fact, since Videocon is neither the oldest nor largest DTH service provider nor does it provide largest number of channels. Moreover, no survey or study has ever been conducted in the market which has given such “No.1” rating to Videocon to make such claims. The advertisement was seen as being false and misleading. The CCC concluded that the claim, Videocon d2h is the ‘No.1 DTH service‘ was not substantiated with data or independent market research. The complaint was upheld.

    Shri Lal Mahal Empire Basmati Rice‘s recent advertisements were under the CCC scanner with their claims on ‘Fat and Sugar Free Rice.‘ The ad claims, ‘Empire Basmati rice is India‘s first sugar free, fat free rice with no cholesterol content‘ while the TVC claimed the product to be ‘Sugar and fat free rice.‘ As per the complaint, sugar, cholesterol, and being fat free are general characteristics of rice, and are not limited to a particular brand. Moreover, rice is produced naturally and not mechanically, so one can‘t change its nutritional value without genetically engineering the crop. Claims need to be substantiated with data from an independent scientific research. The CCC concluded that the claim, ‘India‘s first sugar free, fat free rice‘, was not substantiated and is misleading. The complaint was upheld.

    TVC Sky Shop‘s advertisement of Dr. Slim Tea claimed that ‘Lose weight with a cup of Herbal Tea; Ayurveda offers a comprehensive approach to tackle this lifestyle disease; Dr. Slim Tea is a premium blend of therapeutic herbs like Garcinia, Gymnema, Licorice, Ocimum, Pippali and Marich etc, formulated to boost your Metabolism and Digestion, improve your immune system and shed kilos of extra fat, weight and inches and you will feel a noticeable effect from the first cup of Dr. Slim Tea.‘ It was stated that these claims needed to be substantiated with technical data based on an independent clinical research. In the absence of comments from the Advertiser, the CCC concluded that the claim, ‘Lose weight with a cup of Herbal Tea,‘ was not substantiated and the complaint was upheld.

    There was a complaint received against the TVC of Popular Finance – Gold Loan, which is said to have appeared on Asianet TV. As per the complaint, the TVC claimed that Popular Finance is ‘India‘s No.1 Gold Loan Company.‘ It was stated that this claim is false, as Muthoot Finance is India‘s largest Gold Loan company (in terms of Gold Loan Portfolio source: ICRA Management Consulting Service Ltd – IMACS report on Gold Loan Market in India). The CCC concluded that the claim, “India‘s No.1 Gold Loan company”, was not substantiated and complaint was upheld.

    The CCC also received complaints against Idea 3G, Maruti Stepney, Lilliput Kidswear, Rohit Surfactants‘ ad of Expert Dishwash Bar, Ceat Tyres, Tata Docomo Mobile Network, Mankind Pharma‘s Manforce Condoms and Max New York Life Insurance. As these advertisements did not contravene Asci‘s codes or guidelines, they were not upheld.

  • Asci raps 3 ads for obscenity

    Asci raps 3 ads for obscenity

    MUMBAI: Advertising industry watchdog, Advertising Standards Council of India (Asci), has asked three advertisements to be taken off-air immediately, as they have been found ‘‘obscene‘‘ and ‘‘indecent‘‘.

    The three culprits are two ads from Set Wet Zatak — Cool Talc and deodorant — and one Axe body spray spot.
     
    The talc advert, shot in an old-fashioned tailor‘s shop, shows the tailor’s son applying the talc before measuring a lady, which leads to the objectionable scenes.

    In the same company’s deodorant ad, a man with unbuttoned shirt sprays the deo before meeting up with the dentist. This ad by Zatak shows the dentist unbutton her blouse after smelling the deodorant. 

    Axe deodorant’s airport security ad has been axed as well. In this television commercial a woman security guard keeps frisking a man for a longer time than usual, because he is wearing Axe body spray.

    When asked about the possibilities of modification in these ads, Asci general secretary Allan Collaco said, “There is very little to modify in these ads. Hence, they have been asked to go off-air immediately.”

    In recent times, Asci has received numerous complaints against deodorant companies. Also, Information and Broadcasting Ministry had last month asked the body to take immediate action.

    The decision was made at the Consumer Complaints Council (CCC) meeting held on 28 June.
     

  • Asci receives complaints against 159 ads in 2009-10

    Asci receives complaints against 159 ads in 2009-10

    MUMBAI: The Advertising Standards Council of India (Asci) received complaints against 159 advertisements during the fiscal year 2009-10.

    The Consumer Complaints Council (CCC) of Asci pulled up 87 advertisements, following which the advertisers had to either withdraw or modify the ad. 
     
    The apex self-regulatory body for advertising content raised questions against 77 ads in the truthful and honest category, out of which 58 were upheld.

    Source: Asci 
     
    On the decency front, there were complaints against 30 ads. Asci, however, upheld only eight of them.

    CCC also pulled up 13 ads for breaching the norms of safe practices, while 21 were acquitted. 
     
    Eight ads were found guilty for unfair competition, out of 13 complaints.

    The information was released by Asci in the second issue of its quarterly magazine, Ezine.

    Asci has recently added new set of advertising guidelines for the educational, automobile and food and beverage sectors.
     

  • Celador completes first stage of buyout

    MUMBAI: UK production house Celador Productions, which developed the Who Wants to be a Millionaire? format, has completed the first stage of a management buyout led by its MD Danielle Lux.

    Reports state that Lux’s interest in acquiring the company became public after parent company Complete Communications Corporation (CCC) put Who Wants to be a Millionaire?, plus licensing and distribution arm Celador International up for sale last year.

    Outgoing Celador Productions chairman Paul Smith is supporting the buyout and will remain a shareholder in the company until his shareholding is purchased in its entirety by the management team. Smith will also keep an ongoing, non-executive role in the company.

    In addition to the management buyout team, Celador Productions management includes: Ruth Wrigley, the recently appointed head of entertainment; and Liz Anstee the head of the group’s radio interests.

    Lux said: “This is an amazing opportunity. It’s not every day that a fistful of programmes, including You Are What You Eat and one of Britain’s best production companies are landed in your lap. But that is what has happened to us.”