Tag: CAF

  • TRAI gets tough on deadline for CAFs

    TRAI gets tough on deadline for CAFs

    MUMBAI: The Telecom Regulatory Authority of India (TRAI) means business and how. The regulator had called for a meeting on 19 July with the leading Multi System Operators (MSOs) that provide cable TV services in Mumbai, Kolkata and 38 cities, covered under phase-II of Digital Addressable Cable TV Systems (DAS) implementation, to review the progress.

    TRAI has set the following deadlines for collection of the consumer application forms (CAFs) from the subscribers, complete in all respects, including choice of channels/services and entry of complete details in the subscriber management system (SMS), by the MSOs in these cities:-

    Sl. No.
    Cities
    Deadline
    1 Municipal Council of Greater Mumbai area 2 August 2013
    2 Kolkata Metropolitan area 23 August 2013
    3 38 Cities covered under phase-II of DAS implementation* 20 September 2013

     

    *Hyderabad, Visakhapatanam, Patna, Ahmedabad, Rajkot, Surat, Vadodara, Faridabad, Srinagar, Ranchi, Bengaluru, Mysore, Bhopal, Indore, Jabalpur, Auragabad, Kalyan-Dombivili, Nagpur, Nashik, Navi-Mumbai, Pimri-Chinchwad, Pune, Sholapur, Thane, Amritsar, Ludhiana, Jaipur, Jodhpur, Coimbatore, Agra, Allahabad, Ghaziabad, Kanpur, Luknow, Meerut, Varanasi, Chandigarh, Howrah.

    TRAI has already collected 97 per cent of CAF forms from Delhi and 80 per cent from Mumbai.

    Speaking to Indiantelevision.com, TRAI principal advisor Parameswaran N said, “The deadline to submit the customer application forms in Kolkata is 23 August and there will be no extension. TRAI will take an action against LCOs and MSOs who will not submit the CAFs on time.”

    TRAI has requested cable TV subscribers of the above mentioned areas to cooperate and submit the CAFs, complete in all respects to the respective cable operators/MSOs at the earliest, to enjoy the full benefits of digitisation. In event of failure to do so, MSOs will have no option but to switch off the signal to those consumers who have not submitted the forms, otherwise such MSOs would be in breach of the law.

    Incable MD Ravi Mansukhani said, “80 per cent forms have been submitted and by the end of this month it should be 100 per cent in Mumbai.”

    A leading Cable operator‘s spokesperson said, “CAF forms cannot be filled in a month or two. It is a long process which will take time; LCOs have to understand that this process will increase their ARPU‘s (Average revenue per user) and at the same time the subscribers too are not educated about this issue and they would only be aware of the gravity of the situation once their connections will be downgraded.”

  • No more extensions on CAFs, expect phased switch-offs

    No more extensions on CAFs, expect phased switch-offs

    MUMBAI: The Telecom Regulatory Authority of India (TRAI) has put its foot down this time on the issue of non collection of customer application forms (CAFs). The decision taken by the regulator is: no more extensions for CAFs in the DAS areas of Mumbai and New Delhi.

    As is known, the meeting between TRAI and leading MSOs was scheduled today. And Indiantelevision.com learns that the regulator has mandated the switch-off of all the non-complying customers.

    “We will be complying with the law of the land” says Hathway Cable CEO Jagdish Kumar. “Starting tomorrow we plan to downgrade all those subscribers who haven‘t submitted the forms. We will only be providing them with free-to-air channels till 15 July and post that we will be disconnecting those who don‘t send in their forms even after that warning completely by switching off their service.”

    The cat and mouse game between the regulator and leading MSOs has finally come to an end. The final decision is: no slack from the local cable operators and customers would be entertained anymore. There is a grace period of five days that the LCOs have to make the final round of collections, post which the switch-offs would commence.

    DEN Networks COO MG Azhar says: “We have collected 86 per cent CAFs in Delhi, but starting tomorrow we will be downgrading the non-complying customers to base packs.”

    The phased switch-offs begin from tomorrow. Apparently, digitisation‘s progress cannot be stalled any further.

  • CAF submissions: Delhi cable TV subscribers get 15-day extension

    CAF submissions: Delhi cable TV subscribers get 15-day extension

    NEW DELHI: Apparently, cable TV subscribers in Delhii called the TRAI‘s and the MSOs‘ bluff and won. After consistently stating that the last date for submitting consumer application forms (CAFs) or channel selection forms (CSFs) to cable TV operators was 25 June, the telecom regulator gave them more time to submit their forms in Delhi.

    TRAI today announced that the last date has been extended to 10 July, but warned that there would be no further extension. Yesterday, MSOs had stated that the process of CAF collection was proceeding smoothly and that they were going to comply with the TRAI‘s orders and disconnect errant subscribers after today (Read: Indiantelevision.com‘s CAF story MSOs say that cable TV customer response positive for CAFs). Today, however, a delegation of them went and moved TRAI to extend the deadline primairly for Delhi..

    The telco regulator noted that though there had been a ‘tangible’ increase in the number of people who had filled the CAF forms, there were still a large number of cable operators and multi-system operators who had informed TRAI that they did not have the full details of their consumers yet.

    Consumers have been asked by TRAI to cooperate in every way to ensure that CAF are complete in every manner.

    However, it was made clear that no further extension would be given and the MSOs would have no option but to disconnect the signals to consumers who fail to give the forms in time.

    Meanwhile, TRAI has launched an SMS service to reach out to consumers about the importance of CAF, even as major channels have jointly launched a television commercial featuring the lead actresses from popular series.

  • MSOs say that cable TV customer response positive for CAFs

    MSOs say that cable TV customer response positive for CAFs

    MUMBAI: Tomorrow is an important day for TRAI chief Rahul Khullar. Reason: the deadline for cable TV subscribers to send in their customer application forms (CFAs) ends then. And like in the past, it is quite likely that he will summon the heads of the major cable TV MSOs to his office and ask them for their latest update on the situation.

    But before that many a cable TV subscriber who has been lax about submitting his CAF to the LCO or the MSO will find his or her analogue connection cut off. Because under cable TV DAS regulations that is the only way TV distribution will function in phase I metros (read Delhi and Mumbai), going forward.

    Delhi, especially has been a worry for those in the digitisation value chain as LCOs and customers there (less than 50 per cent had sent in their CAFs as recently as two weeks ago) were taking the requests for CAFs lightly.

    TRAI then cracked the whip on MSOs hoping to speed up customer response. Broadcasters – even GECs – were roped in to carry interesting promotional ads informing customers about the imperative for submitting CAFs. In fact, even as recently as four days ago, TRAI warned customers that there would be no change of date, so their CAFs would have to come in.

    Indiantelevision.com spoke to some MSO heads to get its own update on how things have been progressing on this front. And most said things were looking up.

    Says DEN Networks COO MG Azhar: “The process has been positive as we have already collected 75 per cent of applications.” Azhar supports the move by TRAI to disconnect customers. “At some point, pressure is good,” he points out. “We are positive that once we undertake all the activities including disconnection of non-complying customers, we will receive 100 per cent applications within a week.”

    Hathway Cable MD & CEO Jagdish Kumar G. PiIlai reveals that the company has received around 80-90 per cent CAFs for subscribers in Mumbai and Delhi. “Tomorrow we have a meeting with TRAI and let’s see how it goes. We are really happy that the response from both LCOs and consumers has been so positive. We hope that by 1 July. we can bring in retail billing.”

    Says InCablenet CEO Nagesh Chhabria: “The collections are still under process, we have managed to collect around 80 per cent in Mumbai and just about 65-70 per cent in Delhi.” Naresh did add that the connections of the non-complying customers will be cut from tomorrow. “The ads currently running across TV sets is spreading awareness about the CAFs and we are confident that the customers will soon comply with the submissions of the forms.”

  • TRAI warns Delhi cable TV customers to speed up on CAF

    TRAI warns Delhi cable TV customers to speed up on CAF

    MUMBAI: The Telecom Authority of India (TRAI) has raised concerns about the slow pace of collection of consumer application forms (CAF) by multi system operators (MSOs) in New Delhi. On 7 June, it had cautioned and warned consumers and cable TV operators/MSOs to get a move on the CAFs, giving 25 June as the deadline, after which the consumers would face the penalty of disconnection.

    TRAI says that despite that warning only 50 per cent of consumers in Delhi have submitted details and choice of channels to cable operators and MSOs until 21 June.

    It says the Digital Addressable Cable TV System Regulations 2012 mandate that CAFs have to be first collected before the activation of set top boxes and transmission of digital signals.

    Come 25 June the cable TV remotes may no longer function in Delhi if the customer forms are not submitted – warns TRAI

    It has therefore once again warned MSOs and cable TV operators that they would have to perforce switch off subscribers who do not send in their CAFs by 25 June 2013 or they “will be in breach of law.”

    Says the TRAI: “We have been issuing public notices on this from time to time to sensitise consumers that they have to submit their CAFs. Broadcasters and the cable TV service providers have also been running scrolls and video programmes on major news and entertainment TV channels for the last few months. The authority has reviewed the progress and observed that even though there has been an increase in the number of subscribers who have provided their details, still there is pendency in respect to the availability of complete consumer details with the cable operators/MSOs.”

  • WeChat aims to reinvent social communication on mobile in India

    WeChat aims to reinvent social communication on mobile in India

    MUMBAI: WeChat, a global mobile social communication application, has unveiled its latest brand campaign to boost its marketing effort with Bollywood actors Parineeti Chopra and Varun Dhawan as the brand ambassadors of WeChat in India.

    The brand campaign captures the “true spirit” of WeChat of being young, effervescent and instant. The campaign also showcases WeChat’s distinctive features like voice messaging, group chat, moments and special emoticons.

    With a bundle of features like ‘Hold-To-Talk’, WeChat is all set to re-define the way people communicate with each other. WeChat’s ‘Hold-To-Talk’ is the first application in communication space which enables users to send voice messages at the touch of a button.

    ‘Moments’ is another key differentiating feature of WeChat where users can post image or text and share with their selected friends in a secure way.

    According to the company, WeChat has already become a rage amongst Indian youth and is the top app downloaded daily on the AppStore. WeChat’s daily users have grown five fold in the last one month.

    WeChat has also introduced “Official Accounts” on its platform, a feature that can be utilised by companies and merchants to build interactivity with their fans in a new and innovative way. Brands like Café Coffee Day, Big Bazaar, Yahoo! Cricket, Goibibo, Santa Banta, and Tradus are amongst the earliest brands to start their official accounts on WeChat in India, the company said.

    The global top free mobile social communication application WeChat, was launched in India in July last year across iPhone, Android, Symbian, and Windows Phone platforms and was recently launched on the BlackBerry platform as well.

  • Ratings: AXN maintains lead in English entertainment; Star World, Zee Café neck and neck

    Ratings: AXN maintains lead in English entertainment; Star World, Zee Café neck and neck

    MUMBAI: The English entertainment scene is witnessing a fair bit of action. The History Channel (THC) underwent a repositioning from infotainment to entertainment. AXN unfortunately got banned by the I&B Ministry last month on the dubious charge of showing inappropriate content.

    Tam data c&s 4+ all India from 15 July 2006 – 13 January 2007 shows that AXN has enjoyed a share of over 50 per cent over the past six months compared to Zee Café and Star World.

    Zee Café has, meanwhile, been steadily improving its share. From 15 July – 15 August its share among was 13 per cent. This has risen to 22 per cent for the period 1 January – 13 January 2007, with Star World slightly ahead at 24 per cent.

    However for the period 15-30 December 2006 Zee Café was ahead with a share of 22 per cent compared to Star World’s 17 per cent.

    For the metros, AXN’s share is 44 per cent, while Star World and Zee Café each have a share of 22 per cent. THC has a share of 11 per cent for the period 31 December 2006 – 13 January 2007. This marks a fall from 20 per cent for the period 15-30 December 2006 where it was on even terms with Star World and Zee Cafe. In fact for the most part, until 2007 THC has been on level terms with Star World and Zee Cafe in terms of channel share in the Metros.

    AXN’s Special Focus On Prime Time
    Talking about the performance over the past six months, AXN India business head Sunder Aaron says that a special focus was given to primetime. So the channel came out with the concept of Elite Weekdays and Elite Weekends. This is where its premium shows like CSI, 24 air. In the weekdays it is post 11 pm while on Saturday and Sunday it airs at noon. Aaron adds that what gives the channel further appeal are shows like Guinness, Ripley’s which go beyond the metro centric.

    On the local front he is satisfied at how The Amazing Race Asia fared in India. This was a pan Asian initiative and showed that regional fare with an Indian touch will work with viewers. The channel, Aaron says, has a few ideas on the table. One of this involves the second season of A Man’s World. It also appointed Sumona Roy as marketing manager. This is in line with the channel’s commitment to boost its operations in India.

    The problem still is the ban. Aaron declined to comment on when the channel would be back on air but said that care would be taken to ensure that content would not be offensive to anybody. The I&B Minister had issued the ban on the grounds of AXN showing ‘obscene programmes’. The ban will last till 15 March 2007.

    A Period Of Restructuring For Zee Café
    Zee Café business head Neil Chakravarti says that the programming lineup has gone through a significant restructuring over the past year. “Our endeavour was to become the only ‘true English GEC’ in the country. The aim is to offer the widest variety of entertainment across drama, comedy, thrillers, reality, soaps, fashion, lifestyle, music, movies and local English content.

    “As of February, the plans are largely in place. We have recently introduced America’s number one soap, The Young and the Restless which runs across weekdays at 8 pm. Our most exciting new product is Café Xtreme, which has action/ adventure/ thrills oriented programming, and will run every single day from 11 pm – midnight. In addition, we have introduced a movie band, Saturday Night Lights to showcase the best of Hollywood.”

    Zee Café last year launched among other shows the ninth season of the hospital drama ER, Bikini Destinations and the second season of Full House. No doubt the second show gave a bit of oomph to the channel. It also added some action to the mix with Without A Trace. Of course since both Zee Café and Star World focus on oven fresh shows from the US there is the occasional overlap. For instance both air Orange County, which recently came to an end in the US.

    Chakravarti adds that Zee Café recently started an initiative of running strip shows across the same time band during primetime on weekdays. The Tonight Show and E! News are telecast delayed live every day from the US, via satellite uplink. Young and Restless and Café Xtreme also run in stripped format, every weekday (and even weekends, in case of Xtreme)

    Star World Stays With Its Strategy
    Elaborating on Star World’s strategy, Star India GM content Harsh Rohatgi reiterates the efforts being made to bring the most popular and best shows from across the globe on the channel. The last six months saw the launch of various new shows and seasons on the channel.

    One of these was Rockstar Supernova. This was a global talent hunt show to find a new singer for a band formed by Motley Crew, Metallica and Guns & Roses. Then there was the comedy Two and Half Men with Charlie Sheen. Its core properties include Desperate Housewives, which came back for a second season as did the hospital soap Grey’s Anatomy.

    To give a boost in terms of variety there are award shows like the Golden Globes. It has also aired music specials like the Andrea Bocceli concert.

    In terms of where it lies in the English general entertainment space, Rohatgi points out that that as a genre English entertainment has a very niche audience base. The preference is more on the qualitative aspect of programming.

    “Star World’s programming speaks for itself and has successfully built a loyal audience base over the years that it continues to retain while adding on new audiences. As far as AXN goes we are poles apart in the programming structure. We classify ourselves as a family English entertainment channel with a mix of comedies/action series/dramas/ special events etc.

    “AXN is clearly a male skewed English entertainment channel. Hence comparing both the channels would not be fair.”

    English Entertainment Viewership Stagnating?
    Then there is the issue of viewership for English entertainment stagnating. Rohatgi counters by saying that there has been a marked increase in the spread of what an English entertainment viewer can watch.

    “Earlier English entertainment used to be demarcated quite clearly. But now infotainment/ Lifestyle channels/ English news channels are also wooing the same viewer. Hence we don’t think the genre is stagnating. On the contrary its expanding and the challenge is to keep up and expand the offerings with it.”

    Rohatgi says that for Star World constant research is being done to understand what are the needs, likes and dislikes of the viewers. “Koffee with Karan season two has been improved based on the feedback from viewers. We are also working on various local formats.”

    Star World Confident Of Success in Cas Environment
    Rohatgi is also confident about how the channel will fare in a Cas environment. “Our programming is the best, which is constantly revamped and updated as per the latest and best properties in the global scenario. Hence a viewer is assured of finding only the best fare on the channel. In a digital environment, channels in niche genres will be bought on both perception and the quality of programming.”

    Brands Cherry Picking Shows
    On the advertising front he says that there definitely has been a shift in the way the genre is being sold. Now the preference is to go along with properties that fit the brands rather than doing a broad based deal. Hence a lot of brands now look at handpicking shows they would want to associate with. Hence the sales teams have been pitching property specific deals to the clients.

    Chakravarti says that based on the feedback received Zee Café’s perception among the viewer universe as well as the media fraternity is quite positive at the moment.

    Cas, DTH Will Be The Final Levellers?
    A contention partially backed by OMS media director Madan Mohapatra, who says that while Zee Café’s perception has improved over the past year, it is still a little behind Star World. “However as Cas and DTH get entrenched, the perception gap will come down further. The push that Zee Café has given to its content over the past year has not gone unnoticed. The advantage that Star World has is that it made a sustained push earlier.” In Mohapatra’s opinion Star World benefits from high profile shows like Koffee with Karan.

    Says Mohapatra, “Besides the RODP route, clients often put money behind new shows on these channels like Orange County (the third season kicks off on Zee Cafe next month) if they feel that there is good traction and these shows will add new viewers to the channel due to marketing activities being done. However as a show gets older the enthusiasm of the client also goes down.”

    He notes that Zee Café compared to the other two players is more open to experimentation in terms of content and how it deals with clients. “They work with clients on customised and contextual programme breaks (ICI Pens did branded brake bumpers). This means that an ad appears depending on the mood of the show. I would draw a parallel to what happens with cricket where a pop up comes on depending on what has happened.”

    AXN, he says, is a little bit behind Star World perception wise because of its mostly male skew. It has gotten polarised as a result. The good thing for AXN is that it has followed a very clear path and has not deviated. While the effect of the ban has yet to be seen, it is likely that the lifestyle shows might take a hit. What is interesting is that Zee Cafe in the past year started airing some lifestyle shows like the earlier mentioned Bikini Destinations.

    Speaking about THC’s positioning, Mohapatra evers that that it is taking the right approach by broad basing its content.

    In conclusion one can say that the new platforms of DTH and Cas will help the channels segment those who watch them regularly from those who merely surf through them. Viewing habits will be more clear. It is up to the players to constantly finetune strategies to make sure that viewers will pay to watch them.

  • Fresh and Honest Café launches ‘Alive!’ filter coffee powder

    BANGALORE: From selling Coffee Vending machines to adding retail of branded packaged filter coffee- it’s taken Fresh & Honest (FHCL) a decade to make this particular increment to their portfolio. FHCL today announced the launch of Alive, a new filtered coffee brand in Karnataka.

    The brand was launched in Tamil Nadu (TN) earlier this year on 27 February. A Kerala launch is scheduled for the first week of May, with an Andhra (AP) launch planned for mid May. Nationally, the brand will be rolled out by June end.

    The launches are currently South India focused because 90.2 per cent of filter coffee consumption happens there, with West India following at a far second place with 5.2 per cent of the consumption pie, closely followed by the North of the country with a three per cent, the rest of the consumption happening in the Eastern Zone of India.

    The Indian Filtered Coffee market is estimated to be around 20,000 Tons and Rs 3 billion in value, with 53 per cent supply happening from the organised sector and 47 per cent from the unorganised sector comprising of small shops that provide a mix of chicory and coffee in varying proportions.

    Alive will be 70 per cent coffee and 30 per cent chicory. The top nationally branded player in the market is HLL’s Bru with a lion’s share of 68 per cent followed by Tata’s who command a meager eight per cent of the market share. A local player in TN, Narasu, contributes 13 per cent to the pie, with the rest being shared by smaller players. FHCL plan to have Alive capture 10 per cent of the market share (approximately 1000 Tons) in the first year itself and catapult to the second or third position, depending upon which players share they can eat into.

    FHCL will be spending Rs 20 million on its marketing/ad/promotion campaigns in the next two months.

    A print and media campaign is planned and has already commenced in TN. A TVC has been aired on Sun, Raj and Vijay channels along with DD’s rural channel in TN.

    FHCL CEO R Shivashankar claims that the TV ad campaign has been so successful in TN, that he has already received enquires for export since “Sun has an international audience.”

    Local TV cable channels are another avenue that FHCL may use. The creative work for the TVC has been done by Rediffusion; the TVC is produced by Chennai based VKP at a cost of Rs 4 million. Another TVC is being shot at present according to Ravishankar, who plans to spend Rs 20 million plus towards promotion (excluding the cost of the TVC’s). All creative ideas and media business is handled by Rediffusion.

    Aroma, colour, taste and the right bitterness are the factors that control the drinkers preference for a particular brand as per FHCL’s research. To attract customers, FHCL claim that their latest offering is a rich, roast and ground coffee. The product is priced at premium of 10 per cent vis-?-vis other players.

    FHCL claim that their technology is a first in India – the fresh coffee beans that go into the preparation of ‘Alive!’, are subject to both drum and air roasting processes and each grade of coffee bean is individually roasted to release its full flavor.

    Another industry first is packaging – Alive will be packed in high optical density metallised polyester material with nylon poly inner layer for better moisture barrier and aroma retention properties, is available in 50, 100, 200 and 500 gms retail packs in the market.

    Aggressive direct awareness creating initiatives in Karnataka are also on the anvil. FHCL plan to induce mall, department and large store customers to sample a cuppa and purchase a packet of Alive, as also visits to residences to sell the first packet. This has worked quite well in Chennai and the number of repeat customers has been far in excess of expectations according to Shivashankar.

    In the mean time FHCL claim that their imported Italian machines dispense six million cups of hot and cold java and other drinks every month from their 2300 coffee vending machines sold from their 15 branches and 22 cities in India.

    The vending machines are located in five start hotels, corporate offices, and in Barista, which happens to be a group company. FHCL plan to use the FMCG distribution route instead – 14,600 outlets in TN, 11,400 in Karnataka, 10,700 in AP and 4,100 in God’s Own Country.

    FHCL is a part of C Sivasankaran Sterling Infotech Group of companies along with Barista (which was acquired some time ago), Dishnet Wireless, Aircel and Aiwo (restaurants).