ITV

Tag: CAF

  • I&B officials: Digitisation drive will accelerate further

    I&B officials: Digitisation drive will accelerate further

    NEW DELHI: For all those who think that there’s going to be a slowdown in cable TV digitisation. It is time to think again. All thanks to the focus of the Information and Broadcasting Ministry on the preparations for the upcoming elections next year.

    In fact, the teams at I&B and TRAI, which have been spearheading the drive along with TRAI representatives, has been informed by  new secretary Bimal Jhulka and TRAI chairman Rahul Khullar, to keep the foot on the accelerator pedal and if possible rev the digitisation drive even more.

    Last week, I&B sources told Indiantelevision.com that MSOs and other television ecosystem players are being told to start planning for phase III and phase IV of digitisation from now itself. Phase III and phase IV have been compressed into a single deadline which will end in December 2014.

    “The learnings from phase I and phase II are being put into place,” says an I&B source. “We will be setting up deadlines for import of set top boxes and for rollout of the boxes. There will also be a clear game plan about which channels will be switched off to force the pace of digitisation and CAF forms in the smaller towns and rural areas. We want the transition from analogue to digital to be smoother in the next phase.”

  • Kolkata’s cable TV customers feel CAF heat as blackouts spread

    KOLKATA: Kolkata is seeing some frenetic activity on the cable TV front. The city‘s multisystem operators (MSO) have started switching off signals in several pockets in Kolkata where cable operators have failed to comply with the Telecom Regulatory Authority of India (TRAI) norms and not provided them with the KYC or CAF forms of their subscribers. But MSOs have also been prompt in bringing the disconnected customers back online once the CAFs are submitted and fed into their systems.

    Apparently, the consensus amongst the cable TV fratenity is that cable TV subscribers are understanding the gravity of the situation with their cable TV connections being cut. And they have been a hurry to submit their CAFs now. “About 30,000 boxes had been deactivated and then reactivated after we received filled out forms from them,” said Manthan director Sudeep Ghosh.

     “We are in touch with the MSOs and we have been told that nearly two lakh set top boxes have been deactivated across the city and about 1.3 lakh boxes have been downgraded to DD channels only,” says a TRAI official.”And this is working as all the MSOs are saying that they are being flooded with CAFs as compared to earlier when there was lethargy.”

    The phase-wise deactivation of set top boxes had proved to be effective in sending out the intended message to consumers, he said.

    Consumers are confused and are complaining that there had been no intimation to them about the forms.

    A DTH service provider said that its call centres are receiving extra call loads with cable TV subscribers enquiring about the options available to them. “Our callers have expressed that it is better to settle with the seamless connection instead of haggling with the cable operator, who is ill-informed and not up to date with what is expected to be done,” says the DTH executive.

    We will have to simply keep our eyes glued to see if those callers will migrate to DTH. Going by past track records in other cities in phase I and phase II, it probably does not seem likely. Though many have expressed that a paradigm shift is needed.
     
  • Around 1.80 lakh defaulters in Kolkata face TV blackout as of 26 August

    Around 1.80 lakh defaulters in Kolkata face TV blackout as of 26 August

    KOLKATA: With the Telecom Regulatory Authority of India (TRAI) pressuring service providers in Kolkata to disconnect the television connections of customers for not submitting the subscriber application forms, multiple system operators, more than 1.80 lakh customers have experienced a black out till Monday evening.

    While talking about the snapping of the connection which started from Saturday morning, Den Networks, Hathway Cable and Datacom and Manthan Broadband Services snapped the maximum number of cable connections, out of 80,000 which were disconnected on August 24.

    Also, with just around 45 days remaining for the grand festival of Durga Puja, some cable operators are relaxed and have assured the customers that they can send the details after the festival is over, said a customer, using the service of one of the players, which has maximum penetration in KM area.

    Industry sources said: “The consumer application forms (CAF) of these MSOs were not ready as compared to other players like SitiCable. As a result, the three MSOs had to switch off the connection,” adding that the MSO will continue to switch-off few connections at a time in the coming days to guard against law-and-order problem.

    As per the TRAI mandate, the MSOs were supposed to switch-off the cable connections of those customers, who had not filled-up the CAFs in Kolkata post midnight of 23 August.

    Committee of the Association of Cable Operators, Cable Operators Digitalisation convener Swapan Chowdhury said the MSOs have been asked by the TRAI to provide details of TV connections running illegally in the KM area.

    Siticable that has disconnected more than 90,000 subscribers till Monday evening, has seen a good response from customers. “We are not switching off the connections of CAF non compliance customers at a go. We are doing it in small numbers – say 15,000,” expounded Siticable director (Kolkata) Suresh Sethia.

    Manthan Broadband Services which has installed 6.5 lakh to seven lakh set top boxes, had alone disconnected around 30,000 connections on Saturday, said Manthan Broadband Services director Sudip Ghosh.

    “Our purpose is not to switch-off the connection. But after snapping say four connections, more than 100 customers have approached from the vicinity,” he added.

    Seeing the fast response from the customers, it can be easily assumed that in the KM DAS area, CAFs rate is likely to be 70 per cent to 80 per cent in next six days – seven days, Ghosh predicted.

    Den Networks and Hathway Cable and Datacom could not be asked specifically about the connections snapped by them in KM area.

    Cable Shilpa Bachao Committee convener Mrinal Chatterjee said instead of disconnecting the TV sets, TRAI should penalise the MSOs and not the customers by asking MSOs to switch off the connection; as the CAFs were not given to the customers on time.

    With no official extension notice from the regulatory body, will Kolkata see deactivation of set-top boxes of more and more defaulters at this juncture? Watch this space for the latest updates.

  • TRAI adamant on 23 August deadline in Kolkata, blackout to follow

    TRAI adamant on 23 August deadline in Kolkata, blackout to follow

    KOLKATA: With the Telecom Regulatory Authority of India (TRAI) strictly adhering to the 23 August deadline for collection of the customer application forms (CAFs) to help in the implementation of Digital Addressable Cable TV Systems (DAS), 50 per cent of the 30 lakh cable television consumers of the Kolkata metropolis area, might see their television sets going blank.

    Till 3:00 pm on Friday, CAFs for around 45 per cent of the cable consumers had been completed, a TRAI official told indiantelevisioin.com. “By midnight we expect the details of around 50 per cent consumers,” the official added.

    However top placed industry sources said that a 14 member team from the TRAI office is likely to come to Kolkata on 26 August (Monday), to decide the fate of the customers who have not yet filled the forms with required details. “This simply proves that MSOs will not be asked to disconnect the TV subscribers,” he said.

    It should be noted that the broadcasting regulator had set a deadline of 23 August for cable TV viewers here for filling up the CAFs including choice of channels in the subscriber management system some 40 days ago and failing which services would be stopped, it notified not once but many a times, added the TRAI official. “In fact we had two meetings with MSOs in the last one month,” he further stated.

    “In this weekend the MSOs and operators will work harder and try to feed in as much details as they can,” said people associated with the cable industry.

    Manthan Broadband Services which has more than 6.5 lakh to seven lakh subscribers has managed to collect around 35 per cent of its CAFs. “We will abide by the law. South Kolkata has done well as compared to North and Central Kolkata in terms of form submission,” said Manthan Broadband Services director Sudip Ghosh.

    “However, we expect to receive more such details on coming Saturday and Sunday,” added Ghosh.
    While SitiCable which has set up around 11.5 lakh digital addressable systems here has achived 60 per cent collection of forms and is optimistic of reaching the 70 per cent mark by midnight.

    SitiCable director (Kolkata) Suresh Sethia informed that the MSOs have received a new format from TRAI and the MSOs have been asked to send the details to the regulator on an everyday basis. “Details like number of boxes switched off, number of boxes reactivated and CAFs received,” should be filed everyday said Sethia.

    While a Hathway Cable and Datacom official stated till 3:00 pm, they had received details of more than 57 per cent customers and will be looking at 80 per cent by tonight. “We will act as per the instruction of TRAI,” he said.

    TRAI member R K Arnold who was in Kolkata recently said: “We are not going to extend the deadline beyond 23 August. In this if subscriber details including channel preference is not done, his connection is liable to be disconnected.”

    Kolkata remains to be the last metro where DAS is yet to be implemented.

    Will TRAI ask the MSOs in Kolkata to disconnect the non complying subscribers from 24 August, if the subscriber data is not updated?

    If TRAI wanted the MSOs to switch off the TV connections, it would have informed the players by now but it seems that people will get some breathing space for some hours to complete the mandate, said an analyst.

    Even if the TV screens go blank, it can be connected in two hours to three hours, after the customers send all the details via their cable operators, concluded a MSO.

  • DAS: Kolkata cable TV rates rise; consumers resist

    DAS: Kolkata cable TV rates rise; consumers resist

    KOLKATA: At a time when some cable television viewers in Kolkata are worried about their TV sets going blank for not filling up consumer application forms (CAF) from 24 August, some are worried as they have been rudely presented with a hike in subscription prices of between 30 per cent and 50 per cent, for watching their preferred TV channels.

    Hitherto, the monthly tab for cable TV subscribers was between Rs 150-Rs 180 but with digital DAS, the sticker prices are slated to escalate for the same number of channels as earlier, disclosed Cable Operators Digitalisation committee of the Association of Cable Operators convener Swapan Chowdhury said: “It can go high up to Rs 325 plus service tax which is 12.36 per cent at present,” he said.

    “Now customers will have to pay extra,” he agreed.

    City based cable operators said the basic package would start at Rs 180 and then with the choice of the channel and packages, it would be Rs180, Rs 230, Rs 280 and Rs 325 respectively exclusive of service tax, going forward.

    Apart from the increased monthly subscription fee, the consumers will have to bear another Rs 10 as amusement tax charged by the state government.

    Explaining the various packages, the operators said in the basic DAS packages, the consumer might just be offered one sports channel like DD Sports but on upgrading to the second package he might have access to Star Cricket and Sony Six apart from DD Sports. “But now if the person is interested to watch Ten Sports, ESPN among others, he will have to pay more and go for the higher package,” the operators added. Cable TV subscribers are already experiencing sticker price shock and have expressed their ire against it.

    City based cable operators said the basic package would start at Rs 180 and then with the choice of the channel and packages, it would be Rs180, Rs 230, Rs 280 and Rs 325 respectively exclusive of service tax, going forward.

    Apart from the increased monthly subscription fee, the consumers will have to bear another 10 per cent as amusement tax charged by the state government.

    Explaining the various packages, the operators said in the basic DAS packages, the consumer might just be offered one sports channel like DD Sports but on upgrading to the second package he might have access to Star Cricket and Sony Six apart from DD Sports. “But now if the person is interested to watch Ten Sports, ESPN among others, he will have to pay more and go for the higher package,” the operators added. Cable TV subscribers are already experiencing sticker price shock and have expressed their ire against it.

    A cable operator on the condition of anonymity said in Barrack pore subscribers not only protested the hike in rental but informed the local police authorities that they were being cheated and especially after the Saradha scam. Citing his meeting with the authorities as a ‘peculiar meeting’ he said he was ordered by the police not to charge a penny more than Rs 180 a month.

    While cable TV operators in Shyam Bazaar and north Kolkata vicinity said the customers who are paying Rs 120 every month at present, when asked to pay Rs 150, raised a hue and cry. “We really do not know how to explain things and convince people,” they said.

    “All new emerging delivery platforms like DTH use CAS. Which is going to happen in the case of cable TV too with the spread of digitisation and addressable systems. Subscribers will pay for only the channels they want to watch,” explains a cable operator.

    On the other hand, Manthan Broadband Services director Sudip Ghosh feels that with the implementation of the DAS package, the monthly tariffs are likely to be rationalised. “These have been streamlined in a way that the consumer will pay according to his channel consumption.”

  • TRAI warns Kolkata MSOs to meet the 23 August deadline

    TRAI warns Kolkata MSOs to meet the 23 August deadline

    NEW DELHI: The Telecom Regulatory Authority of India (TRAI) has expressed serious concern over the slow progress in filling up of consumer details in Kolkata despite a deadline of 23 August for subscriber application forms (CAF).

    After a meeting in Kolkata with multi-system operators who are required to update their subscriber management system for supplying signals to cable operators, TRAI said only around 30 per cent of the subscriber information was available with the MSOs. The meeting was addressed by N Parameswaram, Principal Advisor (Broadcasting) in TRAI.

    ‘This situation is totally unacceptable and alarming’, a press note signed by Parameswaram said, adding that all MSOs have been asked to initiate immediate steps to remedy the situation.

    He said TRAI may be forced to take penal action against MSOs/ local cable operators in case the deadline is not met.

    While requesting subscribers to cooperate, he said that MSOs would have no option but to switch off signals to those subscribers who have not given complete CAFs by 23 August.

    Furthermore, he said MSOs who do not switch off the signals to offending subscribers would be in breach of the law.

  • FedEx Joins Forces with Café Coffee Day to Launch Rakhi Offer

    FedEx Joins Forces with Café Coffee Day to Launch Rakhi Offer

    MUMBAI, India, Aug 12, 2013-FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, is joining forces with the coffee shop chain Café Coffee Day (CCD) to launch the traditional Rakhi offer. The offer enables a sister to win an opportunity to meet up with her “true brother” (biological or spiritual) anywhere in the world, by just shipping a Rakhi to him using FedEx and by participating in the contest.

    A “true brother” is a person who has been with his sister through good and bad times, and could be a friend or a confidant. The contest invites sisters to upload a picture of their most memorable moment spent together with her true brother along with a caption appreciating her brother on the FedEx app on Facebook. Priced at an all-inclusive flat rate of INR 1500 and INR 200 for international and domestic shipments respectively, sisters can send a Rakhi and a greeting card to more than 220 countries and territories worldwide and 880 locations within India using FedEx.

    “The Rakhi deal is our attempt to offer convenience and ease to sisters in this fast-paced life. During a coffee break, sisters can connect with their brothers by sending them a Rakhi and a card through FedEx. Our relationship with Café Coffee Day is a perfect fit and will enable us to reach out to sisters through the 100 additional CCD outlets,” said Rakesh Shalia, managing director, Marketing, FedEx Express Middle East, Indian Subcontinent and Africa.

    “We are delighted to work with FedEx Express to reach out to our customers with an added service offering. This alliance will now ensure that our customers in 100 outlets experience the accessibility and reliability FedEx is known for. Additionally, brothers or sisters can purchase CCD gift coupons and ship them directly to their siblings using FedEx. The Rakhi shipments can also be booked online on the CCD website availing the prices FedEx is offering,” said Vejay Anand, president, Café Coffee Day.

    Customers can take advantage of the Rakhi offer by visiting the FedEx World Service Centres (WSCs) across India and 100 Café Coffee Day (CCD) outlets in Mumbai, Delhi, Pune, Chandigarh, Ahmedabad, Jaipur and Lucknow. To participate in the contest, sisters have to log on to facebook.com/FedExPromotions. The top 50 participants with the most number of likes on their pictures win CCD vouchers.

    Additionally, the sister who has shipped the Rakhi through FedEx and has the maximum likes on her picture, wins an opportunity to meet her true brother anywhere in the world.

    The Rakhis and the greeting cards are designed and created by Aseema, an NGO, for the underprivileged children working in the field of education. The offer is available before August 22, 2013. The FedEx Express offer can also be availed online on the CCD website http://www.cafecoffeeday.com/shop/gifts/rakhi

  • Sab campaigns for votes

    Sab campaigns for votes

    MUMBAI: With the general elections due next year and almost everyone talking about it, Sab has decided to cash-in on the idea for its award show too.

     

    In just its second season, Sab ke anokhe awards, has election as its theme this year. The campaign ‘saal ka sab se anokha election’ will enable the viewers to vote for their favourite nominee from each category.

     

    The viewers will be able to vote for five categories – Sab Se Anokha Prani, Sab Se Anokhi Jodi, Sab Se Anokha Musibat Ka Mara, Sab Se Anokha Romance and Sab Se Anokhi Nari. And the winner will be declared only on the basis of the votes. As for the other categories, winners will be decided by a jury.

     

    Talking on how the nominees were selected Sab EVP and business head Anooj Kapoor says, “If one looks at our shows it is quite evident that which character from a particular show will fit a certain category.”

     

    The channel hasn’t left any platform to market the award show. From hoardings plastered on buses to a vote appeal on television, the channel has a pan India line of attack to get in as many votes as possible. It has booked 10,000 spots on TV, 600 hoardings across 40 cities, tie-up with Café Coffee Day outlets apart from advertising on 40 newspapers (Hindi, English & vernacular). It is also active on social media and will allow the viewers to vote through its Facebook page, Sab Play mobile app, SMS etc.

     

    With digitalisation and the change in TAM ratings, the channel is optimistic about its reach and the number of people voting in. Last year the channel received close to five lakh votes for the awards. “With TVT, of course, we know what our reach is and hope to engage as many viewers as possible,” sates an optimistic Kapoor.

     

    The main sponsor of the award show is Rin and it is powered by Cadbury 5 Star. Kotak Mahindra, Asian Paints and Badshah Masala are the associate sponsors.

     

    The show will be aired on 31 August and we can only hope that viewers choose the right and the deserving candidate at least in reel if not in reality!

  • Kolkata’s cable TV ecosystem struggles to cope with CAF

    Kolkata’s cable TV ecosystem struggles to cope with CAF

    KOLKATA: Ritika Saha, a city based Gujarati engineer, recently installed a set top box (STB) at a cost of Rs 1,400 and has still not been able to mention in writing about her preference for channels. The reason: her cable operator has not yet approached her with a consumer application form (CAF).

    “I hardly stay at home. For news and updates, a cheaper DAS package is more than enough for me. If the local cable operator does not provide me with the form, I shall not have access to cable TV post August on account of no fault of mine,” says Saha, adding that her hectic schedule does not allow her to follow up with her operator.

    “Had I placed the order for the STB eight months ago, it would have cost me just about Rs 800. The prices of these STBs have sky rocketed in the past few months,” she rues, little knowing that the depreciation of the Indian rupee against the US dollar has led to the rise in import cost of these boxes.

    There are many in Kolkata who have not yet filled up their CAFs. This is the situation even after TRAI’s order to the cable TV ecosystem in Kolkata undergoing digitisation to complete the process of collecting subscriber details before 23 August Saha is not the only one. There are many in Kolkata who have not yet filled up their CAFs. This is the situation even after the Telecom Regulatory Authority of India’s (TRAI) order to the cable TV ecosystem in Kolkata undergoing digitisation to complete the process of collecting subscriber details before 23 August. “TRAI plans to crack the whip against any MSO that fails to abide by the deadline of submitting CAFs,” informs a Kolkata based cable operator.

    CAF collection rate in Kolkata currently is about 25 per cent and should be around 60-75 per cent by 28 August,” says Siticable Kolkata director Suresh Sethia. “The implementation of DAS and its performance is not upto the mark in Kolkata,” adds media analyst Namit Dave.

    According to a report issued by TRAI last month, only 20 per cent of the city’s subscriber details and choices for channels were put up in the subscriber management system as part of the digitisation process.

    “The MSOs and cable operators are likely to miss the deadline,” says the Association of Cable Operators’ cable operators digitalisation committee convener Swapan Chowdhury. “Achieving the target by 30 August is next to impossible. Kolkata will miss the deadline,” he adds.

    “There are many other teething problems. One, not many CAFs were in supply; Two, from past seven days only the MSOs are supplying the forms to people and three even feeding in customer details is time consuming. For an exercise so massive and with so many loopholes in the process, more time is needed,” informs Chowdhury.

    While one local service provider complains of not receiving any subscriber information and management forms from his MSO, there is another MSO who says that his cable operator continues to be lethargic and has been loathe to do anything even after the forms were given to him.

    Both the MSOs and LCOs will appeal to the TRAI to extend the deadline by 15-20 daysm Both, MSOs and LCOs will appeal to the TRAI to extend the deadline by 15-20 days. “The operators and MSOs can send the subscribers’ choices of package till 31 August. And the billing can start from 1 September,” informs Sethia. “Though the MSOs will not switch off channels, the decision has been left on TRAI.”

    While 30 lakh STBs have already been installed in Kolkata, the steeper sticker prices – following the rupees downslide- makes digitisation of another 200,000 cable TV homes in Kolkata nigh impossible.

    With the depreciation of the Indian rupee to Rs 61.70 (approx) against the dollar, the import price of STBs has gone up by Rs 500-Rs 600. And this extra burden has been passed on by the distributors to consumers, says Chowdhury, adding that for some in the low income category in Kolkata, digital cable TV looks unaffordable now. “Despite the extension of the digitisation deadline, 100 per cent achievement is not possible,” he informs.

    Abhishek Cable director Rajendra Prasad Agarwal, feels that out of 35 lakh cable TV subscribers, around 30 lakh have taken STBs. “Houses with four to five cable connections have not yet taken up set top boxes,” he says. Contradicting this claim is Sethia whose estimate is that 27 lakh homes have been digitised with no analog connections left in the metropolitan area of the city.With 11.5 lakh cable TV subscribers, SitiCable is a giant in Kolkata which offers 410 channels.

    Manthan Broadband Services, another big daddy has a 34-35 per cent marketshare with a 350 channel service. . “We have 6.5 lakh to seven lakh subscribers. The CAF rate is around 25 per cent as of now,” informs Manthan Broadband Services director Sudip Ghosh. According to industry sources Hathway Cable and Datacom and Digicable Network (India) have jointly achieved 5.5 lakh installations so far.

    While the current average revenue per user in Kolkata is around Rs 180-Rs 200, cable operators in south Kolkata charge anything from Rs 350–Rs 475. What’s more is that operators in Shyam Bazaar and north Kolkata have been complaining that customers who are used to monthly subscription fees of Rs 120 are yelping about a hike to Rs 150. MSOs get to keep only Rs 70 on an average out of what subscribers are paying to local cable operators. “The local operators make huge profits,” informs Ghosh.

    Turfs have been maintained in Kolkata with everyone maintaining their position and no mergers or acquisitions taking place, unlike in the neighbouring states of Shillong, Jaharkhand, Orissa and Assam where there has been a flurry of activity.

    When asked if DTH is making inroads in Kolkata, Chowdhury says, “Since the performance of the DTH is subject to weather conditions, some dissatisfied customers will definitely opt for a digital cable connection. This can happen more so if their queries are not well addressed by the DTH players.”

    So will Kolkata meet the 31 August deadline? Answers Dave, “For the next few weeks nearly 5,000 local cable operators and 14 MSOs, which provide service in DAS area will have a herculean task to perform.”

    Yes it’s something the entire Kolkata cable TV ecosystem will have to jointly and collaboratively work together to achieve. Failing which, cable TV subscribers will see their cable connections cut.

  • AFs: Mumbai switch offs begin; Kolkata quo vadis?

    AFs: Mumbai switch offs begin; Kolkata quo vadis?

    MUMBAI: With Delhi under control now, the Telecom Regulatory Authority of India (TRAI) is focusing increasingly on the other two metros to ensure that all the consumer application forms (CAFs) come in to the MSOs.

    Following a meeting held on 2 August with MSOs operating in Mumbai and Kolkata, a decision has been taken that the time for carrots is over, now one needs to use the stick to get customers to get moving on their CAFs. And that stick is like Delhi is switching off their cable TV service, if the CAF is not yet in.

    “There will be no further extensions like in the past,” says a senior TRAI official. “In fact, the switch offs have already begun from 3 August. The process for switching off the set top boxes will take at least four to five days because we are talking about a huge number.”

    Hathway Cable & Datacom MD and CEO Jagdish Kumar agrees that his network has started switching off subscribers who are being tardy from 3 August. “But the process will be tedious,” he says. “So far, we have managed to collect 80 per cent of the forms duly filled.”

    Indiantelevision.com spoke to another three MSOs operating in the financial capital and all of them stated that CAF collection was between 70 and 80 per cent. Going by that yardstick, it appears as if cable TV subscribers don’t seem to be too disturbed about the stick, as the numbers mentioned by MSOs to indiantelevision.com even a month ago were in that range. Could they be opting for a DTH connection? We do not know, but a media observer, says that it could be a possibility.

    The TRAI official says that Kolkata should not expect to be treated with kid’s gloves. “When Delhi can meet the deadline why not Kolkata?” he questions. “We are sure that Kolkata will be able to meet the 23 August deadline as it does not have any other option.”

    Well cable TV operators and subscribers in Kolkata, that’s as ominous a warning as you can get!