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Tag: Anil K. Jain

  • Den Networks and Wipro join hands for enhancing customer experience

    Den Networks and Wipro join hands for enhancing customer experience

    MUMBAI: Multi system operator (MSO) Den Networks is not only expanding its business, but with that is looking at enhancing customer experience as well. And with this, the MSO has entered into a strategic partnership with information technology giant Wipro. The alliance aims at accelerating Den Networks’ evolution from being a B2B organisation to a B2C one.       

     

    The strategic partnership will empower Den Networks’ customers with seamless connectivity and integration. Through this decade-long alliance, the MSO will be able to provide its customers, local cable operators (LCOs) and partners with real time efficient services, thereby ensuring continuous engagement and zero downtime. The initiative will also help Den Networks to streamline the deployment of its next generation services and provide quicker service activation, accurate rating and billing and excellent customer service.

     

     “As the industry continuously evolves, it is imperative to drive innovations for an enhanced customer experience. This initiative will help us connect better with our customers, and meet operators’ demand for quicker and accurate dissemination of a variety of services, thereby driving increased loyalty, adoption and efficiency. We are looking at automating our backend processes as a part of this deal, to provide a seamless subscriber experience and build customer loyalty,” said Den Networks COO M.G. Azhar.

     

    According to the agreement, Den Networks can offer SMS and BSS user friendly solutions, which allows cable operators to deliver more personalised and sophisticated services to cable and broadband subscribers at sharply improved delivery time.

     

    “We are delighted to be chosen as a strategic partner for Den. Wipro will leverage its extensive experience in business and technology transformation, combined with platform-driven integrated delivery of IT to ensure we deliver a robust, flexible and scalable infrastructure to help Den do business better,” added Wipro Infotech chief executive Soumitro Ghosh.

     

     

    The cloud based platform will use a highly extendible patented model that consolidates all subscriber, product, service and infrastructure based operational data, allowing operators to reliably and rapidly create and manage a wider range of residential and business products that deliver increased operational efficiency and a greater user experience.

     

    “This partnership will enable both the companies to meet the changing needs of the customer, providing them with more choices and market solutions, using a blend of onboard and cloud-based distributed analytics. Our user-centric architecture and expertise in the broadband & cable space will help DEN Networks engage with customers at a deeper level,” concluded Wipro senior vice president and business head-global communications Anil K. Jain.

  • Microsoft bullish on India expansion strategy

    Microsoft bullish on India expansion strategy

    MUMBAI: Microsoft Corporation India Pvt. Ltd., has announced aggressive geographical plans to strengthen its presence in India. It is slated to open offices in six additional cities in India, including Ahmedabad, Indore, Nagpur, Chandigarh Cochin, and Coimbatore. This would take its presence to thirteen cities, up from the existing seven cities.

    According to an official statement issued by the firm, the expansion strategy will include establishing a direct sales infrastructure, broadening partner eco-system and market education initiatives and programs.

    With an enhanced presence Microsoft will enable the small and mid market organizations to easily access a comprehensive portfolio of its products and services, faster deployment of customised solutions and increased support from both Microsoft and its partners.

    The expansion plan is in keeping with Microsoft’s vision to empower a broad section of small and mid market organizations understand better, the role which technology can play in driving growth and competitiveness, of the local industry ,in the local and global arena. The direct team in each city will be supported by respective regional branches for functional expertise as per Microsoft’s hub and spoke model. Microsoft will also forge relationships with Industry Associations in each city to understand and address local business challenges.

    Under the geo expansion plan Microsoft will work with broad channel partners to impart information on Microsoft products and licensing to serve IT needs of the business customers in the territory. Microsoft also aims at catalyzing its ISV partners to provide localized solutions for the market.

    Announcing the geo expansion plan Microsoft India MD Neelam Dhawan said, “Small and Medium Businesses are playing a key role in driving India’s growth. We remain committed to help them utilize technology for empowering their people; address consumer needs better and streamline their businesses. Our presence in these cities will achieve this much more effectively”.

    Small and Mid Market Solutions and Partner Group Director Rajeev Mittal said, “Our partners have been providing solutions and services to the customers in a lot of these cities already. We believe that being present there physically will help our partners provide better solutions, services and support and faster turnaround time. Our direct presence will also instill confidence in our existing and potential customers.”

    The channel engagement will be under the Microsoft Partner Programme (MSPP) framework. Microsoft hopes to strengthen as well as invigorate its partner ecosystem in the respective areas so as to help them accelerate the pace of their delivery and thereby their success in meeting the needs of business customers in the area, adds the release.

    Wipro Technologies vice president corporate business unit Anil K. Jain said, “Microsoft’s geo expansion initiative to reach out to local businesses is a step in the right direction to deliver value both to customers as well as the partners in these markets. Microsoft’s direct presence in non metro markets will further strengthen the partner ecosystem as well as inspire greater understanding and trust in its offerings within local business community. We are committed to work together to drive IT as a tool for business advantage among SMEs, along with Microsoft.”