ITV

Tag: Amdocs

  • Skyworth Digital appoints new vice president to lead expansion

    Skyworth Digital appoints new vice president to lead expansion

    MUMBAI: After steering Skyworth Digital’s India operations for seven years, Jayaprakash Thulasiraman has been tapped to lead the company’s new business strategy as vice president. The television and broadband equipment maker announced the appointment on LinkedIn, where it outlined the veteran’s remit: emerging business incubation, strategic partnerships, government affairs and “special assignments that call for experience, insight—and a spark of bold thinking”.

    Thulasiraman brings three decades of experience from technology and telecommunications heavyweights including Reliance, Vodafone, Motorola and Huawei. During his tenure as Skyworth’s general manager for India, the firm secured a coveted position among Tata Play’s top three partners in 2025.

    The appointment comes as Skyworth seeks to shore up its position in the broadband-focused digital television market. Under Thulasiraman’s leadership as country manager, the firm expanded its portfolio beyond traditional set-top boxes to include broadband customer premise equipment and fixed wireless access devices—a strategic pivot to capture the growing convergence of television and internet services.

    Before joining Skyworth in 2018, Thulasiraman held leadership roles at Optiva, Amdocs and Huawei, where he managed accounts for major Indian telecoms. Earlier in his career, he oversaw Vodafone India’s terminal business, orchestrating the first official iPhone launch in the country in 2007.

  • 79% Indians prefer bundling of streaming services: Amdocs-Vanson Bourne Survey

    79% Indians prefer bundling of streaming services: Amdocs-Vanson Bourne Survey

    Mumbai: Amdocs, software and services provider to communications and media companies, on Wednesday, released the findings of its latest Streamer 2021 report which surveyed 1,000 consumers in India about their streaming and subscription services preferences. The data revealed the respondents’ inclination towards mega bundles comprising content and communications services.

    According to the report, 76 per cent of all surveyed consumers expect to add to their current subscriptions video streaming services, wellness and e-health, and e-learning services, in that order of preference. Consumers have explored the vast array of content and services available to them, discovering that there are plenty of offerings that stretch beyond the satellite/cable and video streaming status-quo.

    When asked how their live and on-demand consumption habits are set to change compared to the last 12 months, over two-thirds (69 per cent) of consumers expect the overall time spent on it to increase in the next six months from the current average of 14 hours per week.

    Customers are also showing high levels of interest in mega bundles comprising content and communication services: The next generation of bundles will still allow consumers to control key aspects such as subscription management, with user settings being controlled centrally for an added level of privacy. Just under four-fifths of respondents (79 per cent) would be interested in a bundle of video streaming, entertainment, and communication services, followed by multiple video streaming services (73 per cent), and video streaming and communication services (72 per cent).

    Quality of content is a major loyalty driver (71 per cent), which trumps even attractive prices (45 per cent).

    Customers want to create their own content package. The call for a packaged bundle continues, even as most customers cite that they would prefer to create and pay for a content package that is limited to content that they are interested in versus paying more for access to the provider’s entire library. This is most likely to be the case for consumers if they can pick content that can be accessed across video streaming services (69 per cent), satellite/cable (67 per cent), music streaming services (61 per cent), and gaming (55 per cent).

    Customers also shared that if they could create a ‘perfect’ bundle of their subscriptions, they would be most likely to pay more to include on-demand binge-worthy TV series (56 per cent), all games for one specific sporting team (49 per cent), virtual classes/training (46 per cent) and fitness classes with a ‘celebrity’ trainer (45 per cent).

    “The pandemic has led to increased consumption of media and entertainment services,” said Amdocs Media GM and chief commercial officer, Raman Abrol. “Availability of multiple streaming options under one roof has resonated well with the comfort levels of consumers who are confined at home and on the lookout for new means of entertainment. As we know that the customer is the king, this is an exciting opportunity for service providers to give them the option to bundle their services where they can access all their media and entertainment subscriptions in one place.”

  • Infosys-Huawei aided Globe Telecom project wins TM award

    Infosys-Huawei aided Globe Telecom project wins TM award

    MUMBAI: Infosys, a global leader in consulting, technology, outsourcing and next-generation services, has announced that it has been awarded in the ‘Best in Show’ category by TM Forum Live! Asia”.

    TM Forum is a leading global industry association for digital business. The award was given for the ‘Cognitive Digital Agent’ – a project championed by Globe Telecom, Philippines along with Infosys, Amdocs and Huawei.

    The project demonstrated the feasibility of using cognitive computing technologies aligned to telecom business processes to enhance customer experience in a more intuitive and natural fashion. To address changing consumer needs and demands in today’s digital economy, Infosys, along with Huawei and Amdocs, established the Cognitive Digital Agent – a five month project, led by Globe Telecom. This was aimed at creating the next-generation of customer care services, leveraging artificial intelligence technologies.

    The core solution is driven by Infosys’ expertise in natural language processing, machine learning and cognitive computing. The Cognitive Digital Agent has the capability to address complex queries and answer questions through omni-channel access including interactive voice responses (IVR), portals and wearables.

    The Cognitive Digital Agent creates a difference in situations where, if a call-center is contacted, the responses are generated using natural language processing – making them more consumer friendly, or on social media platforms and in smart watches where the machine agent responds to queries 24×7. TM Forum recognized the project for some of these exceptional demonstrations of business outcomes across channels, and the inventive use of machine learning and Artificial Intelligence (AI).

    Infosys president and global head of energy, utilities, telecommunications and services Rajesh Krishnamurthy said, “Our goal has been to explore the use of cognitive computing and artificial intelligence technologies such as natural language processing and machine learning to create the next generation of customer care services, which, in turn, enabled us to create this compelling project that can significantly improve customer satisfaction. This award is testimony to the company’s AI capabilities and demonstrates our thought leadership in the telecom industry.”

    Globe Telecom chief information officer Pebbles Sy-Manalang said, “Globe is at the forefront of transforming the telecoms industry in the Philippines by being a Digital Service Provider, well-equipped to serve the needs of Filipinos in living out their digital lifestyle. Once again we are changing the game by adopting Artificial Intelligence concepts and technologies that would give more than 68 million customers of Globe improved service while being cost-efficient. When we decided to demonstrate the potential and applicability of Cognitive Digital Agent through TM Forum’s Catalyst program, we partnered with Infosys because of its leadership position in Telco industry and the richness of Infosys’ Artificial Intelligence and Machine Learning platform. I am happy to see that our partner ecosystem with Infosys, Amdocs and Huawei were able to demonstrate this potential value to our industry and what it can do for our customers which has been appreciated by TMF”

    TM Forum VP of services & catalysts Rebecca Sendel said, “This award-winning project captured the spirit of the Catalyst program by rapidly developing a solution through collaboration and teamwork, delivering a quantifiable business outcome in the form of significant cost reduction (between 10 and 40 percent). These results exemplify the R&D multiplication effect of the Catalyst program, which is a proven collaboration platform for designing, building and testing solutions much faster and with lower risk and cost than any individual company could hope to accomplish.”

  • Infosys-Huawei aided Globe Telecom project wins TM award

    Infosys-Huawei aided Globe Telecom project wins TM award

    MUMBAI: Infosys, a global leader in consulting, technology, outsourcing and next-generation services, has announced that it has been awarded in the ‘Best in Show’ category by TM Forum Live! Asia”.

    TM Forum is a leading global industry association for digital business. The award was given for the ‘Cognitive Digital Agent’ – a project championed by Globe Telecom, Philippines along with Infosys, Amdocs and Huawei.

    The project demonstrated the feasibility of using cognitive computing technologies aligned to telecom business processes to enhance customer experience in a more intuitive and natural fashion. To address changing consumer needs and demands in today’s digital economy, Infosys, along with Huawei and Amdocs, established the Cognitive Digital Agent – a five month project, led by Globe Telecom. This was aimed at creating the next-generation of customer care services, leveraging artificial intelligence technologies.

    The core solution is driven by Infosys’ expertise in natural language processing, machine learning and cognitive computing. The Cognitive Digital Agent has the capability to address complex queries and answer questions through omni-channel access including interactive voice responses (IVR), portals and wearables.

    The Cognitive Digital Agent creates a difference in situations where, if a call-center is contacted, the responses are generated using natural language processing – making them more consumer friendly, or on social media platforms and in smart watches where the machine agent responds to queries 24×7. TM Forum recognized the project for some of these exceptional demonstrations of business outcomes across channels, and the inventive use of machine learning and Artificial Intelligence (AI).

    Infosys president and global head of energy, utilities, telecommunications and services Rajesh Krishnamurthy said, “Our goal has been to explore the use of cognitive computing and artificial intelligence technologies such as natural language processing and machine learning to create the next generation of customer care services, which, in turn, enabled us to create this compelling project that can significantly improve customer satisfaction. This award is testimony to the company’s AI capabilities and demonstrates our thought leadership in the telecom industry.”

    Globe Telecom chief information officer Pebbles Sy-Manalang said, “Globe is at the forefront of transforming the telecoms industry in the Philippines by being a Digital Service Provider, well-equipped to serve the needs of Filipinos in living out their digital lifestyle. Once again we are changing the game by adopting Artificial Intelligence concepts and technologies that would give more than 68 million customers of Globe improved service while being cost-efficient. When we decided to demonstrate the potential and applicability of Cognitive Digital Agent through TM Forum’s Catalyst program, we partnered with Infosys because of its leadership position in Telco industry and the richness of Infosys’ Artificial Intelligence and Machine Learning platform. I am happy to see that our partner ecosystem with Infosys, Amdocs and Huawei were able to demonstrate this potential value to our industry and what it can do for our customers which has been appreciated by TMF”

    TM Forum VP of services & catalysts Rebecca Sendel said, “This award-winning project captured the spirit of the Catalyst program by rapidly developing a solution through collaboration and teamwork, delivering a quantifiable business outcome in the form of significant cost reduction (between 10 and 40 percent). These results exemplify the R&D multiplication effect of the Catalyst program, which is a proven collaboration platform for designing, building and testing solutions much faster and with lower risk and cost than any individual company could hope to accomplish.”