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  • PALM Mumbai 2014 successful in all categories exceeding market expectations

    PALM Mumbai 2014 successful in all categories exceeding market expectations

    MUMBAI: The 14th successive PALM expo organised by Diversified Communications India fulfilled the scope and potential of the largest ever show in India. The internationally supported PALM India features the maximum number of manufacturers and leading brands ever – including Yamaha, Sennheiser, Shure, JBL, AKG, Soundcraft, Martin Lights, Robe, KV2, TOA, Prolyte, Bose, Bosch, Osram, Sonodyne, Phillips, Neutrik, among others.

     

    All International Brands’ Senior Management expressed complete satisfaction with the PALM organisation, in providing satisfactory and very high standards in all services, from registration process to a very high percentage of interested visitors of professional background.

     

    “Participation is meaningful for international high quality manufacturers only when we meet personally very knowledgeable professionals from the local market, who are also important buyers, in this respect PALM show gets full marks” these responses assure of the PALM attraction to the entire segment of the professional industry in stage light and sound, music production and AV integration.

     

    The highlight of the PALM Expo as in the past years is the HARMAN Live Arena, which was once again a huge attraction. The creation and construction of the Demo Qube exhibit at the PALM was a winner with the target delegates as this novel idea and its successful delivery at the PALM exhibited a tremendous effort and solution for the pro light and sound industry to provide original demo environment. “The Qube was very productive and leads to business and contributes to the growth and development of the market in India. The PALM deserves Kudos for fulfilling a need for professional demo space.”

     

    The PALM 2014 and its unique features covered a gross space of 18,000 sqm. Stage Sound and Lighting equipment + DJ Gear + Music Production and AV Install was showcased in Hall 1, the Qube Ground, Line Array Compound and Hall 5 Annex featuring the Harman Live Arena. Hall 2A was specially dedicated to registration of 18,000 attendees and visitor services including the PALM Souvenir Store. The Conference was held in the International Lounge. Concurrently the Music Expo was held in Hall 2B + 2C.

     

    Visitor Profile

    PALM 2014 marked a dramatic increase in turnout of pre-registered delegates and the highest growth for day one visitor registration at 57% with 6,353 visitors, with “very high quality profile”.

     

    Total attendance increased 28% to 20,966 trade visitors.

     

    The 14th Consecutive PALM show this year brought out not only the highest turnout ever but the largest component of industry buyers and professionals. Predictably the Stage Sound and Lighting + Event Production and DJs comprised 55% of visitors, this includes rental companies, entertainment media and event management.

     

    A trend was visible in the second largest visitor profile registered, from the AV Install and Systems Integration segment, comprising 31% of 18,000 visitors. This segment was from House of Worship, Education, Hospitality, performance Venues – Malls, Theatres, Auditorium, Theme Parks.

     

    Music production and studio segment comprised of 12% including the project studio category.

     

    Industry Awards

    The 8th IRAA (Indian Recording Arts Awards) ceremony was hosted at the PALM 2014 in the Features Hall. The renowned Andy Munro received the Global Innovation in Studio Design, applauding him was the largest gathering of sound engineers and studio owners. Daman Sood was awarded the IRAA Life Time Achievement Award.

     

    The 3rd PALM Sound and Light Awards were hosted at the PALM Exhibitors’ reception party. The 4th DJ Championship was held in the Features Hall with its highest participation. The DJ Soundscape with the added Conference and Workshop attracted hundreds of professional DJs.

     

    PALM continues to invest back into the industry platform with the objective to grow the industry and the international reputation of the Indian marketplace. The PALM organisation represents a highly knowledgeable team that delivers a trade show by the industry for the industry, and a neutral and independent convention.

  • HARMAN Professional India launches an Authorized HARMAN Service Centre in Chennai

    HARMAN Professional India launches an Authorized HARMAN Service Centre in Chennai

    MUMBAI: Marking another key milestone, HARMAN Professional India, today announced the launch of its Authorized HARMAN Service Centre (AHSC) in Chennai. This move strengthens the company’s country wide support network and specifically increased reach within Southern India; the company also successfully operates a full-fledged, company owned Service Centre in Bangalore. Whilst continuing to reiterate its commitment toward enhanced service support, HARMAN emphasizes the need for ‘being closer to the customer’.

    It has been over a year since the first AHSC was in launched in Mumbai, followed by New Delhi & Kolkata. This announcement also follows a recent launch of the pan-India toll-free customer support helpline-(1800-208-8880) an initiative that sets the benchmark in the industry for service and support.

    The AHSC in Chennai will provide service and customer support in the states of Tamil Nadu & Andhra Pradesh.

    “In the dynamic industry of professional audio, especially in live events and projects, it is imperative to provide customers with best and timely after sales support. With a service network that spans the length and breadth of the country, coupled with the toll-free customer helpline, we have truly established an industry benchmark within a span of one year. The turnaround time has been effectively managed from the start of our operations, and the processes have been further streamlined, thus ensuring a hassle free service experience.” said Ganesh Kumar, Senior Manager – Service, HARMAN Professional India.

    Zion Services, has a rich and diverse experience in service for leading brands in consumer electronics. And now has been appointed as the Authorized HARMAN Service Centre (AHSC) in Chennai. Equipped with trained technical staff, testing equipment and sufficient spare parts, the service centre has been operational since November 2013 and will support the HARMAN professional brands – AKG, BSS, Crown, dbx, JBL, Lexicon, Soundcraft & Studer and Martin Professional range of lighting & video equipment. Centrally located at Valsarvakkam, this service centre will provide after sales support to both, walk-in and on-site customers.

    “The AHSC appointment for Zion Services for HARMAN Professional range in India, marks another major step in our offerings and extending our capabilities into a challenging space of professional audio. We are proud to be associated with HARMAN – the leader in audio solutions and look forward to successful partnership, creating a delightful customer experience in the region.” said S.M. Jayaraj, Proprietor, Zion Services.


    Speaking at the inauguration, Prashant Govindan, Director, India Operations, HARMAN Professional said, “We look forward to continually expanding our footprint in India through the expansive dealer and channel partner network. With these initiatives, we are only raising the bar for a robust and effective customer service, ultimately ensuring SMART support to the customer and HARMAN solutions are a preferred choice for all professional audio and lighting requirements across industry segments in the country.”

    To serve the customers of respective regions efficiently and effectively, HARMAN India plans to expand to Five additional service centres across India, in the near future.