ITV

Tag: Aakrit Vaish

  • Haptik appoints Praful Krishna as chief product officer

    Haptik appoints Praful Krishna as chief product officer

    Mumbai: Jio Haptik Technologies, a conversational AI company and subsidiary of Reliance Jio Platforms has appointed Praful Krishna as its chief product officer (CPO). 

    In his new role at Haptik, Krishna will drive the transition of businesses from web to the conversation economy, resulting in significantly improved customer experience. “Krishna will spearhead Haptik’s strategic vision and be the driving force behind building the brand’s suite of products. He will also oversee product requirements, design, messaging, pricing, reliability, and customer engagement,” said the statement.

    “In addition to being an ex-entrepreneur, Praful has a proven record of success in both startups and large companies and his arrival marks a critical moment in Haptik’s growth journey,” said Haptik CEO and co-founder Aakrit Vaish. “I am confident that under his leadership, the product will be making even further strides in solving customers’ biggest pain points across the conversational commerce journey; and accelerate our journey towards becoming a global leader in the conversational AI economy.”

    Krishna comes with 20+ years of cross-functional experience in developing, digitising, marketing, and investing in AI and NLP-driven products at startups and Fortune 500s. He was previously founder & CEO at Coseer, a company helping data science teams in enterprises with intelligent process automation tools. Before entering the world of AI and products, he was at a hedge fund and a consultant with McKinsey & Company. 

    “I truly believe Haptik is poised to be a global leader in enabling conversational commerce for brands by meeting the user wherever they are – from metaverses to phone lines – and helping them throughout their journey – from acquisition to advocacy. It has already seen incredible momentum: not everyone can boast 500+ million users served with billions of interactions,” remarked Krishna.

    Krishna is an alumnus of IIT Bombay and Harvard Business School. Currently, he lives in San Francisco.

  • HDFC Life to use Haptik chatbot to create awareness

    MUMBAI: HDFC Life, one of India’s leading private life insurance companies, announced the launch of India’s first life insurance chatbot in collaboration with Haptik, India’s largest chatbot platform. The chatbot will act as a financial guide to help users choose the most suitable life insurance plans and solutions.

    This chatbot aims to assist the customers with insurance advice – ranging from Health to Tax Planning & Retirement, based on a simple 60-second quiz which enables it to compute their Insurance Quotient. Calculated using different parameters under each insurance category, the Insurance Quotient is an indicative score for each individual, based on which, HDFC Life can recommend the best suited insurance plans for the user. The chatbot not only works as a personal financial advisor, but also brings to the forefront the universal need for life insurance.

    HDFC Life CDO Suresh Badami said, “Many of us in our country, particularly the millennials, are under-insured and need a simple platform to access relevant information about insurance. We have invested heavily in the adoption of cutting edge technology to offer insurance solutions across customer segments through multiple touch points. One such initiative is to pilot the use of artificial intelligence to act as personal assistant to the discerning new age customer. Haptik’s chatbot enables us to do this and reach the millenials through the medium that they are most accustomed to and are comfortable with.”

    Haptik CEO Aakrit Vaish added, “We are extremely excited to partner with HDFC Life to build the India’s first Life Insurance chatbot. We believe chat as an interface simplifies tons of complex everyday experiences, and nothing gets more complex than the process of understanding Life Insurance. HDFC Life was the ideal partner who understands the value a bot could bring, and timing it the financial year end made a lot of sense.”

    The chatbot will be live for only two weeks from the date of its launch on the Haptik app, which is available on both iOS and Android.

  • Glitch in Haptik App ideas

    Glitch in Haptik App ideas

    MUMBAI: Haptik – India’s leading personal assistant app and first conversational commerce platform launched version 5.0 of the app and chose to do so with a new campaign with print, outdoor, digital and TVC ads. Conceptualised by The Glitch, the ad highlights a day in the life of a Haptik user.

    Haptik co-founder & CEO Aakrit Vaish says, “I believe a great video is critical to the success of a consumer internet product marketing campaign. The Glitch team has lived up to our high expectations as a true video first agency.”

    The Glitch creative director Petal Gangurde said, “To build the Haptik brand story we chose young, vibrant, urban style cues that demonstrate the fundamentals of technology-driven, efficiency-focused service excellence, while indulging the cool quotient. Therefore, brand communication drives home the role Haptik plays in our lives – Haptik is the intelligent, intuitive assistant you have always dreamt of – the kind that works round-the-clock; simplifies your life and always has your back.”

    An assembly line of part-human, part-robot assistants, robed in slick suits, choreographed to perfection to an upbeat tune, which mirrors the exceptional customer experience offered by Haptik through swiftness of service, in order to turn every new user into a loyalist.

  • Glitch in Haptik App ideas

    Glitch in Haptik App ideas

    MUMBAI: Haptik – India’s leading personal assistant app and first conversational commerce platform launched version 5.0 of the app and chose to do so with a new campaign with print, outdoor, digital and TVC ads. Conceptualised by The Glitch, the ad highlights a day in the life of a Haptik user.

    Haptik co-founder & CEO Aakrit Vaish says, “I believe a great video is critical to the success of a consumer internet product marketing campaign. The Glitch team has lived up to our high expectations as a true video first agency.”

    The Glitch creative director Petal Gangurde said, “To build the Haptik brand story we chose young, vibrant, urban style cues that demonstrate the fundamentals of technology-driven, efficiency-focused service excellence, while indulging the cool quotient. Therefore, brand communication drives home the role Haptik plays in our lives – Haptik is the intelligent, intuitive assistant you have always dreamt of – the kind that works round-the-clock; simplifies your life and always has your back.”

    An assembly line of part-human, part-robot assistants, robed in slick suits, choreographed to perfection to an upbeat tune, which mirrors the exceptional customer experience offered by Haptik through swiftness of service, in order to turn every new user into a loyalist.