e-commerce
Zoom switches from a video calling, meeting app to a UCaaS platform; bolsters business
Mumbai: Zoom, a collaboration platform, set up its office in India back in 2019. Due to Covid and the popularity of video conferencing, the company experienced rapid expansion. The company is trying to switch from a video, meeting calling software to unified communications as a service (UCaaS) platform as businesses return to the office, either fully or partially. As more individuals return to the workforce and the amount of WFH (work from home) increasingly decreases, it seeks to redefine and reimagine the workplace.
Zoom general manager and head of India & SAARC region Sameer Raje stated during a media briefing at a Zoom Rooms Experience Day that the Zoom India team has significantly expanded since beginning operations in India in 2019.
He stated that India is a significant market both within the Asia Pacific region and globally, but avoided discussing business objectives. “India forms a large part of our business. The idea was to provide video first collaboration for companies when it first launched back in 2011 abroad. It became the go-to choice for enterprises. Now Zoom aims to be a complete UCaaS platform in the country. Our aim is to move beyond being just a meeting app to offering a suite of services. These components have been built onto the platform. We had tremendous growth during the pandemic but that was video meeting growth. Now we are seeing growth from a collaboration platform aspect. People install Zoom and rework their workplace. The growth in India continues but in a different format.”
Raje continued the brief by noting that one of the components of Zoom moving towards being a UCaaS platform is Zoom Phone and the company is working with Indian regulators to bring it to the country. “We have Zoom Meetings and Zoom Webinar. We recently acquired Solvvy, a conversational AI Zoom that has also introduced its own conversational and AI platform.”
The company, which had earlier launched Zoom Contact Centre, is counting on the solvvy acquisition to help them redefine the contact centre category with unified communications. The goal is to accelerate its contact centre roadmap to create a concierge-level experience for customers.
He explains that Zoom also launched a service that allows clients to analyse their meetings. The final component in the move to being a UCaaS platform is Zoom Rooms. It can be used to elevate the customer experience across industries from education to BFSI. “People are thinking of changing the office environment. People do not want to do the same thing in the office that they do at home.”
He mentions features like Workspace Reservation, Virtual Receptionist, Smart Gallery and Zoom Whiteboard and their aim is to empower happy and connected teams to stay productive. “We are reimagining, redesigning the workplace. Integration into the workplace is key. We are bringing in a whole lot of services, features and functionality. You can interact with a remote receptionist or reserve your workplace for instance. With Zoom Rooms Kiosk mode, team members can engage face to face with a virtual receptionist anywhere an in-person receptionist could be – office, hotel, lobby, or other location. Organisations can brand the display and customise the message to match the environment and purpose.”
Remote meeting attendees may find it difficult to see people clearly when other meeting participants are in a Zoom Room. To address this issue, Zoom Rooms Smart Gallery displays multiple video feeds from a single conference room. This allows the Zoom Room cameras to focus more closely on groups of participants and display these people more clearly to remote attendees. Effective collaboration between remote attendees and Zoom Room participants can be enhanced by the face-to-face meeting experience.
Speaking on the challenges, Raje added, “The good part is that Zoom was built for handling areas that have low bandwidth. It also works with old devices. Also if you have built a service or a function for one purpose Indians will use it for 10 other purposes that you have not thought of. It is mind-boggling. Someone did a video shoot on Zoom. It was a photo shoot. We work through these unique challenges. One roadblock in India is language. India has so much geographical diversity it is difficult to cater to. We have just introduced live translation into international languages. Now a part of my job is to convince executives in Zoom to facilitate the same for Indian languages. Whether this will happen or not time will tell. ”
On the security and privacy front, he said that people who work from home often have children. Those children are their own chief information security officers. If children are on a mobile device one never knows what kind of content pops up. Now Zoom being a collaboration platform operates in a closed environment. So education is important be it for children or the end-user. “If it is an enterprise or an organisation they need to watch their back. So Zoom educates users through programmes that run on a regular basis. Zoom creates awareness programmes in conjunction with non-profits and governments. Then Zoom ensures that certain functions are pushed like enforcing password protection.”
Zoom also fixes bugs in the system by inviting ethical hackers to find issues. For that, a bounty is paid. This is a Bug Bounty Programme and it runs globally including in India. One challenge is that security parameters differ depending on the industry. So what works for banking will not work for FMCG for instance. He said that Zoom is the only collaboration platform to offer 256bit GCM encryption. “This is state of the art, the best encryption that you can get. This move is a part of our aim to stay ahead.”
When he was asked about the marketing plan of Zoom, he noted that it does online marketing. Then it has a partner ecosystem. It works with Savex and they have multiple partners who take Zoom to their customers. Tata Teleservices is another distribution partner of Zoom. Last year Zoom And Tata Teleservices had announced a tie-up to offer a communications solution to enterprises and individual customers. Then there is a direct sales team that interacts with customers.
e-commerce
Tulasi Mohan Padavala elevated to Associate Director at Blinkit
Gurugram: Blinkit has elevated Tulasi Mohan Padavala to associate director, capping a three-year climb inside the quick-commerce firm and signalling confidence in an executive steeped in ecommerce, category management and on-ground sales execution.
Padavala shared the update publicly, saying he was “happy to share” the promotion, a succinct announcement that nevertheless marks a notable step up within one of India’s fastest-moving delivery platforms. The new role follows nearly three years at Blinkit, where he most recently served as senior category manager from February 2023 to January 2026, focusing on strategic sourcing and assortment planning.
The promotion places Padavala in Blinkit’s mid-to-senior leadership tier at a time when the company continues to expand its rapid-delivery footprint and sharpen category economics. His brief tenure as associate director began in January 2026, with responsibilities expected to span category growth, supplier strategy and cross-functional execution.
Before Blinkit, Padavala spent a short but intensive stint as global ecommerce manager at Wholsum Foods, the parent of Slurrp Farm and Millé, between November 2022 and February 2023. There he worked on digital marketplace expansion and online retail operations, adding a direct-to-consumer and international ecommerce layer to his résumé.
A longer stretch at Amazon shaped much of his cross-border commerce experience. As business development manager for Amazon’s India Global Selling programme from February 2021 to October 2022, Padavala helped Indian D2C brands enter the North American market. His remit ranged from seller recruitment and category revenue management to coordination with industry bodies, regulators and logistics partners. Key outcomes included launching more than 50 D2C consumable brands in the United States, driving a cumulative gross merchandise sales figure of $1m in FY21-22, tripling sales for participating brands during Prime Day through marketing and visibility levers, growing the monthly recurring revenue of more than 10 newly launched sellers from zero to an average $20,000 each, and negotiating ecommerce partnerships that reduced initial launch costs by 20 per cent.
Padavala’s earlier career was forged in the field rather than the dashboard. At Coffee Day Group, he spent close to five years across multiple sales leadership roles. As sales manager in the Greater Delhi Area from July 2019 to January 2021, he led vending-machine and consumables sales for small and medium enterprises with a team of more than 15 assistant and territory sales managers, managed over 2,000 clients, drove upselling and cross-selling, maintained channel partnerships and ensured timely collections. Prior to that, he served as area sales manager in Delhi between May 2018 and June 2019, handling south and east Delhi markets, and earlier in Hyderabad from April 2016 to May 2018, where he led Andhra Pradesh sales for the vending division, supervised service and logistics functions and managed a base of more than 600 machines with a four-member team.
His professional arc began with internships that combined analytics and process improvement. At Boehringer Ingelheim in 2015, Padavala analysed the impact of brand extension on the drug Pradaxa, identified key performance indicators through market research and assessed sales forecasts, recommendations that drew positive responses in pilot studies. Earlier, at Genpact in 2014, he automated manual sales-order backlog reporting using VBA and Excel, increasing efficiency by 800 per cent, and worked on benchmarking metrics within supply-chain planning processes.
From automating spreadsheets to scaling cross-border ecommerce and now steering quick-commerce categories, Padavala’s trajectory tracks the evolution of India’s retail economy itself. Blinkit’s bet is clear: blend data, discipline and delivery speed. The promotion formalises what his career already suggests. In the race for instant commerce, experience that moves from warehouse floors to global dashboards is no longer optional. It is the engine.
e-commerce
Bharatpe plays a super over as Rohit Sharma fronts T20 push
MUMBAI: When the stakes rise and seconds matter, even payments need a match-winning finish. That’s the cue for Bharatpe, which has rolled out Super Over, a nationwide campaign led by Indian cricket captain Rohit Sharma, timed neatly ahead of the ICC Men’s T20 World Cup.
The campaign draws a straight line between the pulse of cricket and the pace of everyday digital payments. A new brand film taps into India’s emotional bond with the game, while positioning UPI as the quiet hero that keeps daily transactions ticking along at match speed.
As part of Super Over, users making payments via Bharatpe UPI can bag daily rewards ranging from match tickets and signed merchandise to a chance to watch a T20 World Cup fixture alongside Rohit Sharma himself. Both consumers and merchants are also assured Zillion Coins on every eligible transaction, adding a little extra sparkle to routine payments.
Behind the scenes, Bharatpe is also batting for safety. The platform is backed by Bharatpe Shield, a fraud-protection layer designed to offer enhanced security, comprehensive coverage and dedicated support aimed at helping users transact with greater confidence as digital payments scale up.
Announcing the campaign, Bharatpe head of marketing Shilpi Kapoor said Super Over mirrors the aspirations of everyday Indians, combining speed, security and instant rewards to make UPI transactions feel both reliable and rewarding.
The campaign will play out across digital platforms, social media and on-ground activations nationwide, staying live through the T20 World Cup season proof that in cricket, as in payments, timing is everything.
e-commerce
Ahead of budget 2026, KoinX highlights crypto tax disconnect
MUMBAI: As the Union Budget 2026 looms, India’s crypto tax regime is back in the spotlight, and not in a flattering way. A new report by KoinX suggests that for many investors, the taxman walked away with more cheer than their portfolios did.
According to India’s Crypto Tax Story 2025, nearly half of Indian crypto investors ended FY25 in the red. Yet many still paid taxes. The report draws on anonymised data from close to seven lakh Indian users and paints a picture of a system that taxes activity rather than outcomes.
At the heart of the debate is the 1 per cent tax deducted at source. While the levy has improved transaction reporting, KoinX argues it has also frozen capital by skimming every trade, profit or loss notwithstanding. The result is a growing dependence on refunds and a steady squeeze on liquidity.
In FY25 alone, total TDS collected across the crypto ecosystem stood at Rs 511.83 crore. KoinX users contributed Rs 130.16 crore of this amount, but their actual tax liability was only Rs 91.64 crore. That leaves an estimated Rs 38.52 crore locked up as excess deductions.
The burden is unevenly shared. Less than 5 per cent of traders accounted for 87 percent of total TDS collections. Thin margins mean even high volume traders often overpay upfront, while smaller investors feel the pinch in proportion.
KoinX founder and CEO Punit Agarwal said the solution is not scrapping TDS but resizing it. He advocates a uniform cut to 0.1 percent, arguing it would free trapped capital, reduce the drift to offshore platforms and keep compliance intact.
The bigger fault line, however, lies in capital gains taxation. The report shows a near perfect split in outcomes. Around 51 per cent of users posted net gains, while 49 percent booked net losses. Yet taxable gains ballooned to Rs 3,722 crore because losses cannot be set off.
As a result, investors who collectively lost Rs 1,178 crore still paid tax on Rs 180 crore of gains. In plain terms, many paid capital gains tax without any capital gains to show for it.
Agarwal calls this a break from first principles. Across asset classes, no net gain means no capital gains tax. Treating crypto differently, he warns, distorts behaviour and risks driving both traders and liquidity offshore.
As policymakers fine tune the Budget 2026 numbers, KoinX hopes its data offers a timely nudge. The message is simple. A tax system that moves with outcomes, not just volumes, could make crypto less taxing for everyone.
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