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#Retrace2021: Advertising campaigns that struck a chord in 2021

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Mumbai: The pandemic has changed the way businesses function all around the world. As organisations start limping back to the new normal, they also had to find ways to adapt to the changing dynamics of the market- from consumer behaviour to the way brands communicate to their consumers.

2021 year saw brands and advertisers experimenting with new trends, and taking a detour from their original marketing strategies. A lot of them embraced empathy and compassion to connect with their consumers, who too were learning to adapt to the new normal. From Savlon to Byju’s and from Coca Cola to Dove, let’s look at some of these brand campaigns that struck a chord with the masses, as the year draws to a close.

Savlon- #NoHandUnwashed by Ogilvy

Regular hand washing became a norm during the pandemic. Savlon launched the campaign ‘No Hand Unwashed’ in association with Ogilvy. The campaign featured a video that depicts the story of an artist without arms who paints with her legs and can sanitise her limbs. “If she could, why can’t you?” was the inspiration behind.

Dove- #StopTheBeautyTest by Oglivy

The empathetic advertising continued even after the Covid wave subsided. Dove took this approach to address other issues of Indian society. In its ad campaign #StopTheBeatuyTest Dove addressed body shaming and skin colour biases in the Indian matrimony space. Dove has always been vocal about such negative norms of society. In 2021, it came up with its ad film #StopTheBeautyTest by Ogilvy.

Domino’s ke Saath #HaathBadhaoIndia #VaccineLagaoIndia by FCB

The empathetic ad film by Domino’s takes a look back at the struggles that people went through during the pandemic. Domino’s tells people to extend their hands once again and get vaccinated together through its ad film. FCB India conceptualised the campaign. The ad film was directed by Amit Roy of Love Aaj Kal fame, and lyrics penned by Swanand Kirkire.

Unacademy- #TeachThemYoung by Lowe Lintas

This ad campaign by Unacademy and Lowe Lintas, Made by Lowe Lintas, tells how a brother opening her sister’s bag is nothing but an invasion of her privacy and boundaries. It talks about empowering women and teaching gender equality to boys at a young age.

Cadbury- Not just a Cadbury ad by Ogilvy

Undoubtedly the pandemic has shaken the spine of the Indian economy. While the big brands managed to bring back their business quickly, the local ones couldn’t do much due to the lack of resources. The spot by Ogilvy features Shah Rukh Khan, who is seen promoting local cloth merchants, shoe shops, electronic stores and the nearby Kirana shop. The ad showcased 7000+ stores across 34mn consumers in two weeks.

Facebook- Pooja Didi by Taproot Dentsu

The ad campaign designed by Taproot Dentsu ignites hope among the users. The ad highlighted how we could reach out to the many unorganised sector workers who had lost their livelihoods.

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Netflix celebrates a decade in India with Shah Rukh Khan-narrated tribute film

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MUMBAI: Netflix is celebrating ten years in India with a slick anniversary film voiced by Shah Rukh Khan, a nostalgic sprint through a decade that rewired how the country watches stories. The campaign doubles as both tribute and reminder: streaming did not just enter Indian homes, it quietly rearranged them.

Roll back to 2016 and television still dictated schedules. Viewers waited weeks, sometimes months, for favourite films to appear on prime time. Family-friendly filters narrowed options further, and piracy often filled the gaps. Then Netflix arrived, softly but decisively, carrying a catalogue of international titles rarely seen in Indian theatres and placing them a click away. Old blockbusters and new releases suddenly coexisted on the same digital shelf.

The platform’s real inflection point came in 2018 with Sacred Games, a breakout series that refused to dilute India’s grit for global comfort. Audiences embraced its unvarnished tone, signalling readiness for stories that did not need box-office validation or censorship compromises. What followed was a steady procession of relatable narratives. Competitive-exam anxiety fuelled Kota Factory. College relationships unfolded in Mismatched. Everyday pressures, not grand spectacle, proved bankable.

Language barriers thinned as foreign series arrived with Hindi, Tamil and Telugu dubbing, expanding viewership beyond urban English-speaking pockets. Marketing mirrored the shift. For global releases such as Squid Game, Netflix leaned on regional creators and influencers to localise buzz and make international content feel native.

The library widened beyond fiction. Documentaries stepped out of festival circuits into living rooms. Stand-up comedians found scale. Established filmmakers, including Sanjay Leela Bhansali with Heeramandi, embraced the platform’s long-form canvas. Subscriber numbers swelled to 12.37 million in India, according to Demandsage, and behaviour followed suit. Late-night binges became routine. Friday release rituals loosened. Watch parties turned solitary screens into social events.

Economics demanded adjustment. Early subscription pricing carried a premium aura that deterred many households. Over time, Netflix recalibrated plans to align with Indian spending sensibilities, conceding that accessibility is as critical as content. To extend momentum around marquee titles, the platform also experimented with split-season releases, stretching anticipation and watch time.

The anniversary film, narrated by Shah Rukh Khan, captures the linguistic shift that mirrors the cultural one: from “Netflix pe kya dekha?” to “Netflix pe kya dekhein?” The question moved from recounting the past to planning the next binge. In ten years, Netflix morphed from foreign entrant to familiar fixture, exporting Indian stories abroad while importing global ones home. The remote no longer waits; it chooses, clicks and moves on. In the streaming age, patience is out, playlists are in, and the next episode is always one tap away.

 

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Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board

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Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.

Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.

“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.

The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.

Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.

The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.

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Meta appoints Anuvrat Rao as APAC head of commerce partnerships

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SINGAPORE: Anuvrat Rao has taken charge as APAC  head of commerce and signals partnerships at Meta, steering monetisation deals across Facebook, Instagram and WhatsApp from Singapore. The former Google executive, known for launching Google Assistant, PWAs, AMP and Firebase across Asia-Pacific, steps into the role after a high-growth stint as chief business officer at Locofy.ai.

At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.

Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.

Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.

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