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GUEST COLUMN: Why university branding must change in the age of AI and uncertainty

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In this article, Nivedita Anand, head of branding and strategic communications at the Thapar Institute of Engineering and Technology, reflects on a growing shift in higher education branding. She makes the case for trust-building over reputation management as universities navigate artificial intelligence, uncertainty and heightened stakeholder expectations.

PATIALA: For much of modern history, the branding of universities has been largely organic. Reputation accumulated slowly through alumni success, scholarly output, and institutional longevity. Trust, in this model, was implicitly assumed rather than deliberately cultivated. However, in an age marked by institutional scepticism, information overload, and rapid technological change, this passive model of branding is no longer sufficient. Traditional higher education institutions must now move from organic reputation-building to proactive trust-building.

An instructive lens for this transition comes from the work of Japanese social scientist Toshio Yamagishi, whose research fundamentally distinguished trust from assurance. In stable, closed systems, behaviour is guided by assurance people act cooperatively because norms are enforced, defection is punished, and long-term relationships constrain opportunism. Trust, by contrast, emerges in open systems where such guarantees are weak. It rests on voluntary vulnerability, transparency, and consistent signals of benign intent. 

Higher education today has moved decisively from an assurance-based to a trust-based environment. Students are no longer captive consumers. Faculty are globally mobile. Knowledge is no longer monopolised by universities. Parents, employers, regulators, and society at large are asking harder questions: Will this institution genuinely care for my child? Will it act ethically when under pressure? Will it adapt responsibly to artificial intelligence, global competition, and social fragmentation? 

In this context, branding can no longer be reduced to rankings, infrastructure, or glossy brochures. It must be understood as a long-term trust project. 

The Thapar Institute of Engineering and Technology (TIET), a traditional and highly respected Indian university, offers an illustrative example of how such a shift can be undertaken thoughtfully. Rather than relying solely on historical prestige or legacy perception, TIET is consciously transitioning from organic branding to proactive trust-building. This shift is neither cosmetic nor rhetorical; it is rooted in institutional behaviour. Three principles are central to this approach: consistency, openness, and compassion. 

Consistency is the most underappreciated dimension of trust. Stakeholders do not trust institutions because they occasionally do the right thing; they trust them because they do so predictably. At TIET, this translates into alignment between stated values and everyday decisions whether in admissions practices, faculty recruitment, student support, or academic governance. Trust grows when students and faculty can anticipate institutional responses and find them fair, humane, and principled over time. 

Openness, the second pillar, is particularly critical in higher education, where asymmetries of information have traditionally favoured institutions over learners. Proactive trust-building demands a reversal of this posture. Transparency in academic expectations, assessment practices, grievance redressal, and even institutional limitations sends a powerful signal: that the university respects its stakeholders as mature partners rather than passive recipients. Openness also extends to intellectual life encouraging debate, dissent, and pluralism rather than enforcing ideological conformity. 

The third and perhaps most distinctive pillar is compassion not as episodic charity, but as consistent compassion for humanity. In a hyper-competitive educational ecosystem, compassion is often dismissed as softness. In reality, it is a strategic trust asset. Students today navigate anxiety, uncertainty, and rapid social change. Faculty face intensifying performance pressures and role overload. An institution that responds with structured care, pastoral systems, mental health support, flexible pathways, and dignity-preserving processes signals that human wellbeing is not subordinate to metrics. 

Importantly, this compassion is not selective. Trust erodes quickly when care is perceived as discretionary or performative. Consistent compassion means that policies are designed assuming human fallibility, not exceptional resilience. It recognises that excellence is most sustainably achieved when individuals feel psychologically safe, respected, and supported. 

From a branding perspective, this represents a profound shift. Traditional branding seeks admiration; trust-based branding seeks credibility. Admiration can be manufactured quickly; trust accumulates slowly through repeated, observable actions. In Yamagishi’s terms, trust flourishes when institutions willingly expose themselves to scrutiny and still behave responsibly. 

For Indian higher education, this transition is particularly timely. As regulatory frameworks evolve, student expectations rise, and AI reshapes learning and employment, universities must compete not just on outcomes but on values. Those that treat branding as storytelling will struggle. Those that treat branding as institutional character revealed through consistency, openness, and compassion will endure. 

In the end, trust is not something an institution claims. It is something others grant, cautiously and incrementally. Universities that understand this distinction will not merely survive the coming disruptions; they will redefine what it means to be credible, humane, and relevant in the 21st century.

Note: The views expressed in this article are solely the author’s and do not necessarily reflect our own.

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Netflix celebrates a decade in India with Shah Rukh Khan-narrated tribute film

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MUMBAI: Netflix is celebrating ten years in India with a slick anniversary film voiced by Shah Rukh Khan, a nostalgic sprint through a decade that rewired how the country watches stories. The campaign doubles as both tribute and reminder: streaming did not just enter Indian homes, it quietly rearranged them.

Roll back to 2016 and television still dictated schedules. Viewers waited weeks, sometimes months, for favourite films to appear on prime time. Family-friendly filters narrowed options further, and piracy often filled the gaps. Then Netflix arrived, softly but decisively, carrying a catalogue of international titles rarely seen in Indian theatres and placing them a click away. Old blockbusters and new releases suddenly coexisted on the same digital shelf.

The platform’s real inflection point came in 2018 with Sacred Games, a breakout series that refused to dilute India’s grit for global comfort. Audiences embraced its unvarnished tone, signalling readiness for stories that did not need box-office validation or censorship compromises. What followed was a steady procession of relatable narratives. Competitive-exam anxiety fuelled Kota Factory. College relationships unfolded in Mismatched. Everyday pressures, not grand spectacle, proved bankable.

Language barriers thinned as foreign series arrived with Hindi, Tamil and Telugu dubbing, expanding viewership beyond urban English-speaking pockets. Marketing mirrored the shift. For global releases such as Squid Game, Netflix leaned on regional creators and influencers to localise buzz and make international content feel native.

The library widened beyond fiction. Documentaries stepped out of festival circuits into living rooms. Stand-up comedians found scale. Established filmmakers, including Sanjay Leela Bhansali with Heeramandi, embraced the platform’s long-form canvas. Subscriber numbers swelled to 12.37 million in India, according to Demandsage, and behaviour followed suit. Late-night binges became routine. Friday release rituals loosened. Watch parties turned solitary screens into social events.

Economics demanded adjustment. Early subscription pricing carried a premium aura that deterred many households. Over time, Netflix recalibrated plans to align with Indian spending sensibilities, conceding that accessibility is as critical as content. To extend momentum around marquee titles, the platform also experimented with split-season releases, stretching anticipation and watch time.

The anniversary film, narrated by Shah Rukh Khan, captures the linguistic shift that mirrors the cultural one: from “Netflix pe kya dekha?” to “Netflix pe kya dekhein?” The question moved from recounting the past to planning the next binge. In ten years, Netflix morphed from foreign entrant to familiar fixture, exporting Indian stories abroad while importing global ones home. The remote no longer waits; it chooses, clicks and moves on. In the streaming age, patience is out, playlists are in, and the next episode is always one tap away.

 

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Delhivery chairman Deepak Kapoor, independent director Saugata Gupta quit board

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Gurugram: Delhivery’s boardroom is being reset. Deepak Kapoor, chairman and independent director, has resigned with effect from April 1 as part of a planned board reconstitution, the logistics company said in an exchange filing. Saugata Gupta, managing director and chief executive of FMCG major Marico and an independent director on Delhivery’s board, has also stepped down.

Kapoor exits after an eight-year stint that included steering the company through its 2022 stock-market debut, a period that saw Delhivery transform from a venture-backed upstart into one of India’s most visible logistics platforms. Gupta, who joined the board in 2021, departs alongside him, marking a simultaneous clearing of two senior independent seats.

“Deepak and Saugata have been instrumental in our process of recognising the need for and enabling the reconstitution of the board of directors in line with our ambitious next phase of growth,” said Sahil Barua, managing director and chief executive, Delhivery. The statement frames the exits less as departures and more as deliberate succession, a boardroom shuffle timed to the company’s evolving scale and strategy.

The resignations arrive amid broader governance recalibration. In 2025, Delhivery appointed Emcure Pharmaceuticals whole-time director Namita Thapar, PB Fintech founder and chairman Yashish Dahiya, and IIM Bangalore faculty member Padmini Srinivasan as independent directors, signalling a tilt towards consumer, fintech and academic expertise at the board level.

Kapoor’s tenure spanned Delhivery’s most defining years, rapid network expansion, public listing and the push towards profitability in a bruising logistics market. Gupta’s presence brought FMCG and brand-scale perspective during a period when ecommerce volumes and last-mile delivery economics were being rewritten.

The twin exits, effective from the new financial year, underscore a familiar corporate rhythm: founders consolidate, veterans rotate out, and fresh voices are ushered in to script the next chapter. In India’s hyper-competitive logistics race, even the boardroom does not stand still.

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MAM

Meta appoints Anuvrat Rao as APAC head of commerce partnerships

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SINGAPORE: Anuvrat Rao has taken charge as APAC  head of commerce and signals partnerships at Meta, steering monetisation deals across Facebook, Instagram and WhatsApp from Singapore. The former Google executive, known for launching Google Assistant, PWAs, AMP and Firebase across Asia-Pacific, steps into the role after a high-growth stint as chief business officer at Locofy.ai.

At Locofy.ai, Rao helped convert a three-year free beta into a paid engine, clocking 1,000 subscribers and 15 enterprise clients within ten days of launch in September 2024. The low-code startup, backed by Accel and top tech founders, is famed for turning designs into production-ready code using proprietary large design models.

Before that, Rao founded generative AI venture 1Bstories, which was acquired by creative AI platform Laetro in mid-2024, where he briefly served as managing director for APAC. Alongside operating roles, he has been an active investor and advisor since 2020, backing startups such as BotMD, Muxy, Creator plus, Intellect, Sealed and CricFlex through a creator-economy-led thesis.

Rao spent over eight years at Google, holding senior partnership roles across search, assistant, chrome, web and YouTube in APAC, and earlier cut his teeth in strategy consulting at OC&C in London and investment finance at W. P. Carey in Europe and the US.

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